eConsult Health Limited Arvostelua 

Rubbish! Asks questions not relevant to your illness like do you drink or smoke and there’s no option to ask for a follow up appointment. I needed the doctor to actually see my ailment and was offered a phone call appointment with a different doctor, no options regarding time or date and no option to change. I called my surgery who said the econsult closes at 11am and I’d either have to resubmit again the next day or see a different doctor in a different surgery!

Absolutely shocking how being treated by this e consulto system by trying helping by asking question I don’t know i have to answer questions like I'm trying to pass test to become any doctor or engineer
Instead trying helping people with pain and problems they have
And this is like asking ChatGTP

No response from Doctor within the 2 working day time frame. Hugely disappointing.still waiting

Usually I have rated e consult excellent but on this occasion not so good. I used the system this week. I explained the visible symptoms, what common sense action I had been taking over several weeks and where asked what was the action I required was "advice". I received a same day reply asking me to book a face to face appointment. The earliest was mid March. So in the meantime one is left to try and self diagnose. The problem being that over the counter meds conflict with current meds for other health issues including atorvastatin. What I think the problem may be also connects to diabetes. So I'm left in limbo - the e consult is not available over the weekend, so I will have to wait until Monday ( not long but my point is really that e consult is non existent on weekends where I live, which I regard as unacceptable).

What concerns me is that having asked for "advice", a doctor or nurse should have at least phoned me to talk it through, especially with my issue having been there for several weeks already and then having to wait a further 3-4 weeks for an examination. Plus my surgery knows I have several other ailments for which I have received treatment for a number of years.

So hopefully on Monday I will receive immediate attention. I regard it as my right to insist.

In writing this review, my concern is that others may find themselves in this situation and they should not hesitate to get back to their surgery and ask for immediate advice.

I am a pensioner who is aware of the need to keep as healthy as possible and on this occasion i won't hesitate to follow up my concerns in a polite and proper manner.

Furthermore, I hope that my contribution helps, along with others, to enable such concerns to be followed up with improvements to the e consult option made.

Using eConsult was an efficient use of my time and of the GP Practice.
I received a response within 5 hours of completing the online form on day 1. I had a face-to-face appointment at the Practice the following morning. The outcome of that appointment was a prescription was able to be fulfilled on day 2 and I was seen in hospital outpatient clinic on day 3 following referral under the 2 week urgent pathway rule.

This time I couldn't even find my GP practice in the opening window! The questionnaire is full of irrelevant questions. We need to be able to access helpful human beings! And then when I tried to put in the date of the review, it wouldn't let me... Something wrong somewhere!

Having to ring up & deal with unhelpful & stressed staff was bad enough for my anxiety, I can't even begin to fill in a form about my illness & describe my problems, the experience brought me to tears & a panic attack. I need a human being that I trust to speak to. I have basically been left without access to medical care for the foreseeable future.

Dreadful have to wait 48 hours for medication when you feel dreadful. Many older people can’t use it so don’t go to the doctor

I tried to complete the e consult form on my computer which I had to do several times as it kept crashing before completing. Still didn’t work so I completed it on my phone eventually and it went through. I was told I would receive a phone call from doctors within 48 hours and it’s now been 72 hours and still nothing. Waste of time

This application is cumbersome, not user friendly and totally impractical. The questions asked are repetitive and quite often do not relate at all to the original request.

I wouldn't even give this facility one star. I completed an e consult form this morning. I didn't hear anything then the receptionist at surgery completed e consult on my behalf at lunch time. I still have not heard anything!
Tried to lodge another e consult but surgery is not accept anything until tomorrow morning. Appalling service. Why fix the old system when it was not broken?

Where to star... eConsult is B******t!!, but look at the state of our rotten rat infested s******le country, being run by CRIMINALS. The NHS is in tatters Trying to get an apointment with a ""DOCTOR"" i never realised that you need to dig a hole and cover it with leaves,
Econsult is not a service just the same as the NHS is not a service, but what do you expect from a bunch of rotten to the core CRIMMINALS, no honour amoungst Thief's Thief's and LIARS just like their Government handlers

Absolutely terrible system. Almost impossible to navigate. When did we vote in a party that explicitly made the implementation of private companies into our NHS a stated aim in their manifesto?

I had to phone up in the end, and was thus put in a 20 minute queue, and finally told that there was no appointments.

Remember the state of the NHS, and the use of these outsourced companies is a political decision. It wasn't that long ago that you could see a GP the same day.

Is this new system really efficient? Another Post-Office scandal coming our way!

Disgrace.

Unbelievable! I worked over 40 years in IT and I have never before seen such an awful application. It takes you round and round in circles seemingly without achieving anything. If you were unknowingly seriously ill you could be in real trouble trying to use this. I gave up in disgust!

I’m ok with digital things but this daft app sent me round in circles and I ended up getting nowhere. I just wanted an alternative BP medication because the one prescribed caused my calves and feet to swell. I would be nice just to talk about it with any GP in the practice.

This is a DISGRACE, something should be done about this. I'm in my 40s and can't figure out the riddle, so what chance do those who are unfamiliar with the virtual world have of using this!! Needless to say someone in parliament is a silent partner (via various offshore accounts) in the holding company 🙄

The positive reviews are clearly fake, as e-consult is a DISGRACE

I was very uneasy asking for help via a third party for very personal problems and spent a long time completing a repetitive nonsensical form only for a secretary to call back to further discuss my problems. I shall never use this system again. It's obviously not confidential. I don't want to talk to secretary's or reception staff about my health problems.

entered my local surgery looking for e consult and got lots of irrelevant places but not the one I looked for

Used econsult I received email with info to go to see pharmacist. Pharmacist could help called emergency dental line. No appointments adviced to call 111. 111 adviced to call dental hospital or go to GP. GP lost their emphaty because they don't see patients anymore they don't event speak through phone. Dealing with NHS gives to so much anxiety and doesn't help with wellbeing. NHS should help but system is harms people.

At least 6 times ive filled out this form and not once had a call back from my doctors. Finally got through to my doctors said i wanted to complain, they say i have to complain directly to econsult. Absolute joke!