accuRx Arvostelua 

I withdrew permission for a health centre to share my medical records. When using Accurx, they access your medical records without your permission. Last week I had to attend a hospital. All my medical records were on their computer. Would the Parliamentary Health Ombudsman prevent my medical records being broadcasted and instruct those who obtain my medical history to remove my medical information from their computers.

Our GP uses this to triage patients instead of us talking to the receptionists. It's a dreadful system. The questions are far too broad and rely on self diagnosis. The screen the GP sees eventually is poorly laid out with questions and answers looking the same hence..in my experience..the rushed GP ..makes many mistakes in interpretation.

Visually it's dreadful. Colours, layout, typeface. Finding the actual booking form is a nightmare. Why has it got such a stupid name. It means nothing. Why not just have , BOOKING FORM? in a red box.
My grandchildren could have done a better job.
Trying to write details and then having to cut down on your words, crazy.
How much are you changing the NHS? You must have seen them coming. Not fit for purposes.
How much is the

This app is useless for other admin requests as if you use the option it does not tell you that the request has not been sent to the GP practice. This has happened twice in 2 months and the other options it allows you to choose are not accurate for your query. The request should get sent to the practice and let them decide if the option choice was correct.

This system is not fit for purpose. When the NHS is in a financial crisis, whatever possessed them to use this bug filled rubbish? Reminds me of the Horizon debacle.

The worst booking system I've ever seen the older systems where you could look at available dates times and doctors works everywhere else but is impossible with accurx nonsense. You get but in the wrong category, inappropriate times, wrong doctors. NHS is getting worse and worse instead of using systems proven to work

If I could rate it zero stars I would! Firstly, I find it humiliating to have to detail personal information or symptoms without knowing exactly who in the practice has sight of it. Secondly, no matter how much detail I include, Doctors insist on asking me to explain the situation, again. This serves only to delay the process, I can see absolutely no patient benefit or value-add!

I would give zero stars if I could. Myself along with multiple family members have had issues with this app. Even with a reference number the drs don't get back to you. They deny all knowledge of you trying to get an appointment or phone call. They say it hasn't shown through on their end. You can stand Infront of them and show them your app and reference and they won't see you. You wait all day if not days for a response to be told we having got anything and to do it again. This has happened multiple times to myself alone. It is shocking service. My husband got a text back to say a Dr had arranged his prescription and to collect it from pharmacy. When he got there the pharmacy said they didn't have anything and said this happends a lot. The drs denied all knowledge of it and said they had no requests from him in their system at that time. Even though he had screen shots to prove it all. He has asthma and ended requiring steroids because his chest became that bad. Serious malfunctions when it effects people health and lives. We pay all this tax and for what? We can't even speak to our own drs surgery anymore. You have to speak to an app and pray it is received at the other end.

This product is utterly unfit for purpose and certainly cannot scale up for busy periods. Today I have had to type the same information a minimum of 20 times only for the page to crash when trying to submit the request. This is peoples health that is being put at risk but these rank amateurs.

I have autism and dont like using this service, i want to be able to speak to someone to arrange an appointment. My GP refuses to let me do that, so now i have all these symptoms and no GP

Worst thing to ever happen to the nhs,I genuinely believe this system is killing people

Absolutely below any expectation. I had a phone appointment scheduled between 1 pm and 6 pm, so I couldn’t just wait five hours by the phone, and my day went on as usual.
I received a call just before 3 pm while I was driving on the motorway. When I picked up the phone, I said, “Sorry, I’m driving and can’t talk right now.” The reply was, “No worries, I’ll be quick.”
After the call, Accurx changed my medication, and now I’m unable to continue or order my prescription.

Absolutely useless a bunch of amateurs.

I spent over an hour going round in circles with this system. Every time I needed to verify with a code, it was sent to a number with 1 different digit to mine. My GP surgery clearly had the correct number as they sent the link (and I double checked). Had to visit the surgery who kept telling me this was impossible - so it ended up with a terse and tearful exchange before I could get an appointment. Horrible for the receptionist and for me. How many people can't get the appointment they need because of this problematic system?

Ridiculous. Wont let me book anything past one week ahead, which is NO GOOD! So now I have to book just to cancel and rebook! Utterly ridiculously stupid idiotic nonsense system!!!!!!!!!
Why WHY soes the NHS insist on using useless, waste of money third party companies?! PATHETIC!!!

It just doesn’t work. I have no issues with other websites. I will have to phone . What a waste of cash . Employ some more staff would probably have been cheaper. Annoying.

My GP practice requires I use AccuRx to "speak" to them but then phone me to book an appointment!
Several times I have made requests through the system, got a validation code but messages have never reached the surgery. Since I have to allow the surgery two days to respond to requests there is a lot of time wasting.

Won't let me book an appointment won't even load page to show appointments to choose from absolutely rubbish. Just another site adopted by the NHS to pay some very rich Nepo baby who has never done a day's work in there life. Money laundering away from the people who use NHS services

Poor user interface, 20 plus years out of date, in my case I had to go through the whole process twice just because I was offered a very narrow window of available appointments. Medically, I've raised my symptoms twice already and only on the 2nd time did I get a response. Rubbish

Ghastly - so much typing - my eyes are not good - aqd i type slowly - cannot find an appointment that works as you can if you are talking to a receptionist - alienates patents even more from GPs - needs to be binned

accurx’s liaison with the NHS seems to be n absolute nightmare for non-tech-savvy old gimmers like me. Tapping on a small screen with links which seem to either go round in circles or lead up “blind alleys” seems to be a waste of my dwindling days. Queuing in the rain is a joy compared to fiddling about on this website.