eConsult Health Limited Arvostelua 

I just don't understand.

I think i broke a bone in my foot 9 weeks ago. I've waited 2 weeks to get registered with my local GP. I'm now told to expect a call from eConsult between Tuesday 8am and Friday 6pm. I just don't understand what happened to giving people appointments. Is the NHS so broken that all you get is a call sometime over 4 days? I was concerned the bone isn't healing properly and I haven't spoken to a single medical professional because of a 2 week sign up and now a 4 day wait. This doesn't seem right

This is a complete waste of time and puts you off making a doctor's appointment. There are no categories for me to choose for my reason for going to the doctor and if I pick something that is vaguely near it then asks me about it and it's not relevant as it's not the problem I need to see the doctor for. Very stressful and now I don't even know if I will even bother with an appointment!

It is absolutely ridiculous, insane, inhumane, the way it is done for you to book a consultation. It has to be online. You have to provide your photo ID, you have to record and send a video of yourself (which shows you in the privacy of you home, as you do on your computer and they see all the background of your room or home) and then they say they will send you an email within maybe 24h but it may take longer if it is weekend. Then you have to wait for an email to arrive, to take action on it. It is Thursday today. It may take them the weekend to send the email. So I will have to wait maybe three days up to Monday only to receive an email to be able to carry on a consultation request. Technology became a means of digital enslavement, control, disgusting privacy breaching in the name of safety and protection, and make ALL SO SO SO MUCH MORE UTTERLY UNPLESANT, AND TO CERTAIN EXTENT DISGUSTING.

This system is dangerous. Does not help those with blood born infection or sepsis. Surgery answr machines spend more time telling you to spend 20 mins writing it down, which is difficult if condirion you have is confusion or cannot get across. This breaches equality act 2010 too

eConsult is clunky, badly designed, and fundamentally disconnected from how patients actually need to communicate with their GP.

Every time I have tried to use it, I have been forced to choose an inaccurate option or provide an answer that is not quite true simply to get through the workflow. It lacks even basic choices such as “I need to message my GP.” Instead, it assumes every interaction can be forced into one of its predetermined clinical pathways, whether or not that pathway reflects what the patient is trying to do.

The result is a system organized around rigid clinical categorization rather than the patient’s actual need. The questions are often repetitive or irrelevant, the available answers are too restrictive, and a straightforward request becomes a frustrating obstacle course.

I have worked with healthcare record systems including Epic, athenahealth, eHealth, and custom-built in-house platforms. I understand that clinical systems must support triage, safeguarding, and structured data collection. Those requirements do not excuse a poor patient experience. Good healthcare software should gather the necessary information while making it easier for patients to communicate accurately. eConsult repeatedly makes that harder.

This is particularly serious because people are expected to use it when they may already be ill, worried, in pain, cognitively impaired, or otherwise vulnerable. If technically capable users have to select incorrect answers simply to proceed, the design has failed.

The patient-facing experience is the part that matters most. On that measure, eConsult is one of the worst healthcare systems I have used. One star.

It feels like I’m being refused to see a doctor I have tried three times even complaining to the practice manager but can’t see anyone to look at my skin yes they have seen photos but that’s not the same. Now looking at going private.

The system is clunky, asks for info that is already in the NHS system and does wrongly assume that the start point for wanting to contact your surgery is a specific symptom, and the surgery doesn't allow you to fill it in at the weekend

What waste of time and energy, went theought the process twice and twice I DID NOT get an appointment wven though I was wheezing. Had to call my GP where the staff are able to fill in the form for you and make it a priority. Wasted my whole morning to get an appointment the secretary told me u would get right away with econsult. This honestly feels like a cheap way to reduce appointments and make the NHS look like it's not busy. Pathetic service from a once world envied national health service. And the TAX payer got robbed, its a useless worthless service.

I did an econsult with my surgery on May 5th and I cannot speak to a GP until May 22nd
That is disgraceful having to wait 2 weeks

Complete waste of 10 minutes, answered the long winded questionaire and it told me to seek medical advice. That was what I tried to do in the first instance, and my GP forwarded me to this AI slop. Two tries on two different occasions, same result. There wont be a third. ZERO STARS.

Once my surgery was open, I headed for e-consult, there was no problem accessing it and it diverted me immediately to A&E whom looked after me so quickly and so well. Within 4 days I’ve been able to have tests I needed and a specialist appointment within two weeks So fingers crossed it’s not as serious as they are expecting, but thanks to e—consult I’ll know very soon.

This is the second time I tried to use eConsult. The Forms are long winded and very time consuming. I'm an older person quite good with dealing with Laptop/Computer and I found completing quite taxing. There must be a large part of the population struggling or not able to use this service. I cant see how eConsult helps the general public and GP surgeries to process the information sent as some information complete irrelevant.

Have to use this piece of rubbish many times. It's not intuitive, gets you to pretend certain things, or gets you to go to A@E.
The developers must use private health care, cos this is dog s**t.

This deserves no stars. Having worked in IT all my life whoever designed and approved this should be lined up against a wall and shot.

This form is clunky to complete, repetitive and tedious . It's so busy trying to establish if you have a life threatening condition anything less serious is either impossible to enter or repeated multiple times. It needs an overhaul. Surely in 99% of life threatening issues you wouldn't complete a form your doctor can take up to 48 hours to respond to, you would be calling 111 or 999?

This service is dreadful. Poor customer service at a time when people are at their most vulnerable. The clinician didn't even read the consultation wording so the email reply was completely unrelated to the problem. No wonder A&E is so busy some doctors surgeries are not fit for purpose any more.

This software is a direct risk to patient safety. It is not user friendly and not easily accessible for a lot of people. It is restrictive as to when it is available for use and should be available for submissions 24 hours a day. It is almost as if it is designed deliberately to put people off and/or to push people towards attending already over stretched hospital casualty departments.

Dreadful system, asking all sorts of questions of irrelevant questions at a time when all you need is medical help. Coupled with its poor implementation of AI is really a setback for the NHS

I have at least 5 long term problems, liver, blood pressure pre-diabetic, and spinal/cervical stenosis as well as osteoarthritis.
This system tells me I have a heart attack, am having a stroke and it cannot help with my symptoms so get urgent medical help WTH 😒
Phone the doctors only to be told cannot book an appointment unless go through e consult first and to go back and re-do it! I did, I lied, if only to get the system to allow a triage Appt..
Now the doctor has booked me in for MSK TRIAGE, Been there before and it's NOT what I need so.. I'm signing up to private medical health now, Amsolutely disgraceful system..
GET RID NHS!

A useless tool created to confuse patients and therefore doctors. My wife's doctor uses ask my gp a very user friendly app.
If I had ticked all the box's in econsult I would undoubtedly have been rushed to hospital. The app does not allow for this happened once. Not tick the box I have this all the time. Seeing a doctor is the best thing for patients