Ecoffee Cup Arvostelua 

We have 3 ecoffee cups, which we have had for many years. We recently managed to lose the stoppers from them, meaning the hot drinks were getting cold really quickly. They didn't have the colours we needed online, so I emailed asking if they had any others. Claire responded almost immediately, asking which colours we needed and had them posted out for free the next day. It's quite rare to get a customer service experience like that these days, so thank you!

I love thoses cups. I have been using some for years now.

They are EU compliant, so don't mistake them for chinese brol.

The 8oz is at the office or in my bag following me on professional travels.
The 12oz are in the van for me and my girlfriend and have been all over europe now (we need one for the dog now ^^).

They are well designed and practical.

The customer service is top quality as well. They have been super helpfull when I broke mine and wanted to replace cup only and avoid throwing away de silicon parts. Very reactive and friendly.

I have had one of these for about 5 years now and couldn't live without it. Great weight, durability, design, easy to clean! I lost the silicon stopper recently and asked the company if I could have a replacement for free? The team were incredibly helpful and sent one out to match my design by tracked delivery the next day. Really great service. Thank you!

Excellent communication by company… kept up to date of delivery - nearer the time of delivery, giving me a more accurate time scale. Very well wrapped & in mint condition on arrival. Holds coffee/ tea very hot.
Feels more quality that previously owned cups from other companies.
Would buy again.

These are the best to go cups I've ever used so far. They are super light, really thin which makes them really enjoyable to drink from and the band around them is the most quality one when it comes to keeping you safe from heat as it's really thick. So all in all even though the cup itself is thin, one still can use it very comfortably as the band is doing its job perfectly.

I was given an ecoffee cup for Christmas, loved it, and promptly ordered two more! Ordering was easy, prompt delivery, and the cups are brilliant - they don't leak and they are just beautiful!

Quick shipping and delivered on a hard to find design thank you

Lost my lid - couldn’t find a replacement and didn’t want to have to buy a whole new cup and lid. Emailed ecoffee customer service who gladly sourced and sent me a new lid all for free! Amazing customer service and good to see them remaining in brand in reducing waste. Cup has lasted nearly ten years now and has been in an out of the dishwasher, trains, planes, buses and bags!

Absolutely fantastic customer service. I lost the lid to my cup, so reached out. They were really quick to get back to me and help me out. Because my cup was a custom one from elsewhere, they weren’t able to replace the lid with the exact same colour, but they checked out the warehouse and found lid sleeve combos that might suit and sent those so that I could still have a matching lid and sleeve! Super polite and helpful customer service. A credit to their company.

I love a durable cup that’s not plastic. Great material.

I received an ecoffee cup as a gift and absolutely love it, environmentally friendly, solid, and due to the material, doesn't spoil the coffee the same way something plastic would.

The lid holds a flap that snaps into the drinking hole to prevent spillage between sips, and whilst cleaning the cup and not thinking to remove the flap first, i noticed a slight tear. Over time this tear grew until it eventually snapped off. I was sad to throw away my ecoffee cup, and out of desperation asked the customer support if they had a replacement flap. They did, and shipped it out to me, but sadly due to the mail strikes it got lost. Support told me they no longer have stock of the flap so sent me out an entire matching lid, flap and grip as a replacement. It's like having a brand new cup.

I'm thankful to ecoffee cup support, and especially Claire. If the time comes that I need to fully replace my ecoffee cup I'll definitely plan to buy from ecoffee cup again.

I recently lost the silicon lid of my eCoffee Cup, bought from the Finnish retail store Ruohonjuuri maybe a year ago. I contacted Ruohonjuuri for replacement lids, and they forwarded me to eCoffee Cup.

My experience with eCoffee Cup customer service, especially Claire, was superb: friendly, timely, and exceeded my expectations. I'm now back as their happy camper, with my eCoffee Cup with a brand new lid!

Very good cups! Good quality

Ecoffee Cup just makes the best keep cups on the market: forget screw lids or lids with fiddly, difficult-to-clean parts. The silicon lids are so simple and hygienic. I ordered the Van Gogh's Irises cup and one from the William Morris collection. They are very beautiful and they arrived promptly and without excessive packaging, and plastic-free.

I have had my ecoffee cup for a few years now and love it. Sadly I recently lost my lid and was struggling to find a replacement. I contacted the customer services team in a last ditch effort for a solution. Claire and the warehouse team, unexpectedly went out of their way to find me a replacement lid and helped arranged the shipping to my hope. I had all but resigned myself to buying a replacement cup even though the cup itself was in great condition. I am so pleased to be able to continue using this as my main cup when out & about.

Thank you once again to the ecoffee cup team. 5* service

These cups are great and so is the customer service, especially from Claire, she really sold the product!

Ich habe meinen “Stopper” verloren (das kleine Element zum Schließen des Loches im Becher-Deckel), und Claire vom Kundenservice war super freundlich, hilfsbereit und hat mir schnell einen neuen zuschicken lassen.

Figured out that they didn't ship to where i live. I took contact, and i got the most kindest response! And now I finally can get THE cup soon in the mail!😁❤ Thank you!

Great service from whole team ! epic product

I lost the stopper to my lovely ecoffee cup and wrote to the company asking if it was possible to get a replacement. Within six days (during the postal strikes) it arrived through my letterbox. What fantastic service. Prompt, polite, helpful and efficient.