Ecoffee Cup Arvostelua 

Loved the idea of the cup so had to try it. Be careful with the lid stopper as it comes off and gets lost easily (I found it!) Be VERY careful not to drop it. Mine was accidentally dropped maybe the third time I used it from a height of no more than three feet and the bottom shattered. Totally ruined and my fault, but I was surprised it was so delicate.

I contacted ecoffeecup as I had lost a stopper from one of their beautiful William Morris cups. Within four days I had received a matching replacement stopper, free of charge, so now I can carry on using the cup. Wonderful efficient and friendly service, I am very impressed!

Great cup, very good customer service.

I always say that it's not about having an issue, it's about how that issue is resolved and Ecoffee customer service went above and beyond to alleviate the issue I had. Friendly communication from initial reach out to the issue being sorted. Well deserved recognition for their customer service along with the great products they provide.

I have had my William Morris eCoffee cup for a few years now and love using it. Unfortunately I lost the tab for the silicon lid recently so contacted the customer support to see if I could order a replacement tab/stopper. I would have been happy to pay for the part and postage but they sent me a replacement lid in the matching colour totally free of charge, and it arrived really quickly so I could keep using my cup. Customer service was polite, friendly, and efficient - overall excellent. The only (very) minor issue is that I actually only needed the tab/stopper rather than a whole new lid, but maybe they can't send those parts separately for inventory reasons? I guess I'll just keep the other lid as a spare in case the original ever gets damaged, but either way I'm very happy I can keep using my e coffee Cup.

I have owned an 8oz William Morris ecoffee cup for more than a year. I love the cup and use it nearly every day. I was very sorry to have lost the silicone lid, especially when I saw that turquoise colour was out of stock on the replacement lid page of the website. I contacted ecoffee customer service to ask when the colour closest to my original lid might be back in stock. The kind lady who responded offered to send me a new lid that exactly matched my original cup design free of charge. I already loved my ecoffee cup for it's special small size (I drink flat whites and macchiatos), sustainability and beautiful pattern, now I love the ecoffee brand even more for outstanding, above and beyond customer service! Thank you ecoffee, I continuously recommend your cup to friends and people who admire mine!

Lovely cup in great design and easy to clean, drink from etc.
I lost the stopper when washing and customer services very kindly sent me a replacement, fantastic service!

I lost the tab on my coffee cup lid and tried to use it like that for a while ( coffee got cold and kept splashing me as I drank from it!) I contacted the company, and as other have stated here, they were fabulous and I received a replacement tab within a few days. Wonderful prompt friendly service.

I had a problem with the sleeve of the ecoffee cup. I contacted the customer service and without any questions or hesitation I recieved a new sleeve within a few days. What a great service!! I am very satisfied how ecoffee cup handled my request.

There very nice and helpful
I needed to sort stuff out and they helped me alot

I bought two blue cups at Gloucester service station to keep in our camper van. Initially, I was very happy with them, but then they started to stain really badly. I tried everything to clean them but they remained dirty and stained. I also noticed that I couldn't drink water from them as it tasted of coffee. I wrote to customer services for cleaning advice and was told to buy a special solution from them at the cost of 3.50. I was also told the taste was due to silicone and no solution was given. I replied again asking for alternative cleaning advice as I don't want to pay 3.50 every time. I received no reply. I will now go back to a china cup.

I have a couple of ecoffee cups and love the quality and design. Recently I called upon their customer care department as my daughter had broken the closer tab on one. I was dealt with by Claire, who was really helpful and arranged for a new one to be sent out... which it was. So pleased at their great service. Totally recommend this company.

This company have their heads screwed on and their hearts in the right place. I’d been trying to buy a decent replacement lid for my trusty reusable cup. I emailed them to find out if they sell just lids, and they sent me one for free! Great customer service! 💚🌍

The team at Ecoffee Cup were really responsive and efficient. Great product and service.

I lost the rubber sleeve on my ecoffee cup. I emailed them and received a prompt a d positive response. Within a week I had been sent a replacement, free of charge.

Was given an ecoffee cup as a gift and the band was split. I contacted customer service and a couple of days later a new popped through the door. Great customer service and a great cup for on the go.

Great and friendly customer services.
Cups are competitively priced with fab vibrant prints.
They also do accessories and replacement parts which is really handy!

Great customer service, I lost a stopper and they replaced it for me. The employee was very helpful and efficient.
Great cup, love the design!

I lost the lid of my cup and not only I got a replacement lid free of charge (shipped outside the UK) but 2 extra colors as well, to make sure one will match perfectly at least. And it does. Huge thank you. Wow! :)

Fantastic customer service from a company who cares. I lost a part of my silicone lid so, as it was a sustainable item I didn't want to replace or stop using it, I contacted Ecoffee and the sent me a replacement part straight away. No questions asked. Really pleased to see a company who stands by their values.