Thank you Debbie for all you assistance . Treadmill finally up and running . Unfortunately too many days off work to be there for the repairs.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Debbie in customer care was excellent. She very helpful and arranged for an engineer to come out to me. Also was not aware of the guarantee on certain parts of the treadmill. Impressed that didn’t ha... Näytä lisää
Yritys on vastannut
Poor service and product Continuous fault with the machine causing lack of speed to show replaced parts twice in 2 years including main circuit paying nearly £150 on parts Still didn’t work and w... Näytä lisää
Yritys on vastannut
Been going back and forth with customer service for almost a month since this rather expensive walking pad was delivered. It will not connect to our WiFi and even now it's supposedly connected via eth... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Kuntolaitemyynti
- Fitness-tunti
- Kuntolaitteiden tukkumyynti
- Fysikaalinen kunto-ohjelma
- Urheiluvälinekauppa
Tietoja yrityksestä Echelon Fitness UK
Yrityksen kirjoittama
Echelon is a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment whilst always engaging our member-based community.
Echelon’s wide variety of high quality smart bikes, smart treadmill, smart rower, and smart fitness mirror allow people to workout in their own space, in their own time, and in their own way by delivering a community to inspire, classes to challenge, and instructors to motivate. Experience connected home fitness unlike ever before with Echelon.
GET THE ECHELON APP
Yhteystiedot
Yhdistynyt kuningaskunta
- +44 (0)1675 623433
- cs@echelonfit.uk
- echelonfit.uk
2,8
Keskitasoinen
277 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 83 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and excellent product
12. huhtikuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Jakki
Thank you for taking the time to provide us with your feedback.
I love Echelon fit!
10. huhtikuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Tim.
Thank you! We love having you as part of our wonderful community too!
See you on the leaderboard.
Outstanding product, even better back-up from the customer service team.
Cannot compliment Echelon enough for how thorough their customer service dept is. A few niggles with the bike but Debbie and Caroline took the time to phone/talk me through options.
Special mention goes to Nicole who has gone above and beyond to ensure all issues have been resolved in a timely manner. Outstanding from the whole team. Cheers.
9. huhtikuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Gussy.
Thank you for taking the time to provide us with your feedback.
We are so pleased to hear that our Customer Service team have been able to resolve the niggles with your bike. We will ensure the whole team are aware of your feedback.
See you on the leaderboard!
Bike delivery and first use.
Bike ordered and delivered in super speedy time. Really easy to put together and get started. Now trying to get used to it.
I would recommend a gel seat though as the seat takes some getting used to I can tell you!
Enjoying the scenic rides (as working from home a lot) and husband is doing the 10 minute sessions as he hasn’t done anything for years!
7. huhtikuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Beverley, We are so pleased to hear you are enjoying your bike and our scenic rides! Happy riding & welcome to the Echelon family.
Absolutely amazing Bike
Absolutely amazing Bike, the community and support is amazing with great instructors and lots of on demand content, from rides, to fit pass which includes numerous workouts. Echelon support is fantastic. I would highly recommend echelon if you wish to meet new friends and become part of a very fantastic community.
5. huhtikuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Kevin, We are so happy to have you as part of our family and we are pleased you enjoy all we have to offer.
Excellent service and prompt action
5. huhtikuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Sally, Welcome to the Echelon family, we hope you enjoy your workouts.
Fantastic equipment as the starter…
Fantastic equipment as the starter classes are brilliant
5. huhtikuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Kerry, we are pleased you are enjoying your equipment and hope to see you on the leader board soon.
Love my connect sport
Love my connect sport
Service was excellent but £99.99 for delivery I thought was excessive and you don't see the delivery price until you get to the check out
1. huhtikuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Jacqueline.
We are so pleased to hear that you are loving your Sport bike.
We appreciate your feedback regarding the cost of delivery and where this is presented in the journey online.
Delivery is free when you purchase a 1 or 2 year membership plan, or £99.99 when opting for the monthly membership plan.
Customer service masterclass
Had our bike nearly a year and did have an issue unfortunately however the customer service is exceptional especially from Caroline Johnston . Communication is superb and just a lovely friendly tone to emails
Fault discovered in a timely manner , fixed and reviewed to make sure we were happy
Bike EX3 is a lovely solid experience and love the app as plenty of choices of class
31. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Echelon Fitness UK
Hi Malachy, We are so please Caroline has managed to help you and that you are enjoying your EX3! Happy riding!
Very fast response to a service issue
Very fast response to a service issue, Caroline kept me fully updated through the whole experience
28. maaliskuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Nikola, Thank you for your feedback, we are glad Caroline managed to help you and you are able to ride again.
Vastaus yritykseltä Echelon Fitness UK
Hi Mr Tucker, we are pleased everything has been set up and you are able to train, welcome to the Echelon family.
Vastaus yritykseltä Echelon Fitness UK
Hi Rachel, Welcome to the Echelon family, happy riding!
Excellent excellent excellent
Excellent excellent excellent. Really happy with my decision to go with Echelon. Great value too.
26. maaliskuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Carol, we are so pleased you are happy you have joined the Echelon family, we look forward to seeing you on the leaderboard.
Very good bike
Very good bike , the app works really well.
All the service was done with no problems :order, delivery and the set up.
25. maaliskuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Rute, We are pleased you are enjoying your bike. Welcome to the Echelon family
Brilliant
Brilliant. And customer services team are amazing. Buying bike has been my best decision in years. Had it a year now. Love it.
19. maaliskuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi PR, We are glad our Customer Service Team have been able to help, happy riding!
Absolutely LOVE my Echelon bike
Absolutely LOVE my Echelon bike. I've got the Sport Compact model and it's the perfect size for my home gym. It's a super solid piece of kit and was easy (for my other half!!!) to put together for me. I love the diversity of classes and instructors all of whom bring their own personalities and character to the rides. Definitely worth the investment.
17. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Echelon Fitness UK
Hi Catherine, We are so pleaded to hear you are enjoying your Sport!
Ordered a rowing machine having had one…
Ordered a rowing machine having had one of their bikes for nearly two years. Quick delivery, customer services very helpful and so far a great bit of kit
16. maaliskuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Thank you for your feedback Dr Philip. We are so pleased to hear that you are happy with your purchase and the service you have received.
Given the extortionate delivery charge…
Given the extortionate delivery charge it's disappointing that there is no set-up or even removal of packaging included.
15. maaliskuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Janet.
We are sorry to hear that you are disappointed with the delivery service. Our Customer Service team will reach out to you.
Couldn't recommend this company any…
Couldn't recommend this company any less.
An issue with the iPad holder on the bike. The company trying to say I am responsible for a £99 return charge despite a fault.
Now have been banned from their groups for simply complaining.
Feels very much like censorship to me.
14. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Echelon Fitness UK
Hi Matt.
We are sorry to hear that you are disappointed with the service you have received so far. We are aware that you are in contact with our Customer Service Manager who is working with you to replace the damaged part of your bike.
Investment needed for the app
I was really looking forward to the scenic runs. The video quality was awful on my phone. The app isn’t available on my smart tv and couldn’t cast to it either. Poor quality and low functionality
14. maaliskuuta 2022
Vastaus yritykseltä Echelon Fitness UK
Hi Chris.
Our Customer Service team will be in contact to help you access our app on devices other than your phone.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.