Ecco Verde Arvostelua 

I have been using Ecco-Verde for a while. I find the options varied and I find many vegan options. I have not had issues with deliveries and the products are better priced than what I find locally

I ordered an eyeshadow from Ecco Verde after carefully checking the ingredient list on their website. It was advertised as talc-free, which was the main reason I chose it.

When the product arrived, the ingredient list on the packaging was completely different and did include talc along with other ingredients that were not mentioned online. This feels very misleading, and it’s frustrating as a customer to receive something different than what was advertised.

I have contacted their customer service and hope they will update the incorrect information, as this can affect people with allergies or specific ingredient concerns.

There were some concerns at first, but customer service resolved them in a way that I found fair and satisfactory. I appreciate the company’s effort and responsiveness.

Extremely Disappointed – Unhelpful Customer Service

I have always loved Eccoverde and enjoyed ordering their products, but this experience has been deeply disappointing. My recent order arrived leaking, damaged, and with two items missing, yet customer service has been completely unhelpful.

Customer service have repeatedly given circular responses, failed to acknowledge the problems, and offered no apology. It feels as if I am being treated as the problem, rather than a loyal customer whose order was mishandled.

I am very disappointed that a company I trusted so much has let me down in this way. I hope Eccoverde improves their customer service and handling of issues, because this experience has shaken my confidence in them.

26/11/2026
Update: This feels almost criminal at this point. I’m out of pocket, left with contaminated, leaking products, two missing items, and no refund. I understand things can go wrong, but the lack of responsibility is shocking.

4/12/2025
Update: I feel desperate at this point. How can you know all the issues with my order and just ignore me. Your behaviour is criminal.

9/12/2025
Update: Can someone from Ecco Verde please help me. I've been asked for details here . I've been emailing customer service since 12/11/25. Why has this not been sorted! Desperate!

J’ai reçu mon colis d’huile essentielle, mais la bouteille était mal fermée et à moitié vide à cause d’une fuite. L’emballage était mouillé et le produit partiellement perdu. C’est vraiment dommage, parce que je comptais recommander. Malheureusement, cette expérience me déçoit beaucoup — ce n’est pas très professionnel. J’aurais aimé pouvoir partager la vidéo et les photos pour le montrer. Je n’ai plus confiance en Ecco Verde pour le moment!

I haven’t received my facial oil yet, so I can’t comment on the product itself. My package has arrived in the USA and is scheduled for delivery today. However, DHL is demanding an $86.32 customs duty fee. I understand that I’m responsible for import duties and taxes, but a ~63% charge on a $135.90 product is completely unreasonable.
I will pay the fee under protest so the package can be released, but I intend to file formal disputes with both DHL and U.S. Customs and Border Protection (CBP) to recover the overcharged amount.
Ecco Verde responded to my email quickly, but unfortunately they said they cannot help with customs charges. This was my first order from ecco-verde.com, and due to this experience, it will also be my last. I will not order from them again.

More information: When the package cleared US customs, DHL charged me an extra $86.32, broken down as:
- $1.34 regulatory charge
- $67.98 “import/export duties”
- $17.00 processing fee

That $67.98 duty feels completely off. This is a straightforward cosmetic facial oil (US tariff code 3304.99.5000). I paid DHL under protest so I could get the package. I emailed DHL, Unfortunately DHL still hasn’t replied to me even though they promised an answer within one working day.

I totally understand that you ship DDU and that duties are the customer’s responsibility, but paying an extra 52% on top of everything because of what looks like a misclassification just left a really sour taste.

j'ai passe commande le 25 octobre 2025
on m'informe que je serai livrée lundi 3 novembre
ce jour rien reçu !!!
j'écris un mail pour recevoir de l'aide je reçois une réponde disant oui bien l'info n'écrivez plus
c'est la deuxième commande que je passe sur ce site la première fois même problème 3 semaines de délais je pensais que c'était exceptionnel je constate que non !!!

Si je n’ai pas donné suite c’est parce que j’ai reçu mon remboursement.
Entre temps j’ai eu le/la livreuse de colis privé au téléphone qui je pense c’est trompé de boîte a lettre d’après ses dires.

Previously had good experiences with Ecco Verde. They were excellent.

This time, however, something has changed. Have been severely messed about by the courier, FedEx. I'm sorry, this FedEx experience has put me off from purchasing from Ecco Verde. Never again.

Réception rapide de ma commande. Mais il manquait 1 produit. Réclamation faite , on m'a proposé un remboursement ou un bon d'achat. Personne très aimable ,réactive et à l'écoute. Je recommande vivement malgré ce petit désagrément. Les produits sont de qualité et à prix tout doux...
Joëlle

I was skeptical at first after reading the comments here. But they were the only one having the product that I needed (Khadi Indigo) It was delivered in time and I had no issues :) I will definitely buy again.

Alt ok ingen fejl eller mangler.
m.v.h. Carsten Lylloff

ordered and paid for the product a month ago. it never arrived

great variety of products, vegan options

Slechte service
Pakket is niet aangekomen, bleek beschadigd te zijn. Kan gebeuren. Echter volgens de klantenservice zou er direct een nieuw pakket opgestuurd worden, maar na steeds herhaaldelijk vragen waar het pakket blijft, geen reactie of tracking nummer meer ontvangen. Dan maar de order geannuleerd en bij een concurrent besteld.

Ich bin seit mehreren Jahren absolut zufrieden mit dem Shop. Lege Wert auf vegane Naturprodukte und da ist ecco verde ein super Vertreter.

No sé cómo les habrá ido a otros, pero yo hice un primer pedido hace unas semanas.
Ponía que iba a llegar más tarde pero al final llegó antes.
Únicamente dos productos llegaron en mal estado, pero desde el apartado de la web para incidencias mandé fotos de la caja y los productos y aunque tardaron unos días por el fin de semana y el festivo (merecen descansar) , me devolvieron el dinero rápido. La comunicación fue transparente y humana, nada de mensajes enviados por una IA.
La persona que me atendió se llamaba Ainhoa.
Conclusión: aunque llegaron dos productos mal, el servicio de atención y resolución al problema ha sido muy bueno.

Vraiment très bon. J'ai commandé des dentifrices à un tarif vraiment très bon comparé aux autres sites; malheureusement, il y avait une erreur sur la quantité livrée. J'ai contacté le service clients qui a fait le nécessaire, très rapidement.
Je suis très satisfait :)

brand PUROBIO( dry products as eyeshadows, bronzer, etc)
I will leave my review here , cause if I saw such review myself- I would not buy the product. so hope it will be useful for smb.
eyeshadows:The color was great, and they even arrived undamaged ( not like purobio bronzer), after 2 time of usage ( they were in my cosmetic bag I take with me) they got ruined- the lid is not closing properly or easily gets open by itself. So all bag is dirty, eyeshadows ruined. Same with their bronzer. Can’t they make proper packaging??? Unfortunately not gonna buy again. Never happened before with any brand.
wrote review on eccoverde, they did not print it on their website, nor offered compensation.