EagleRider Arvostelua 

Era la tercera vez que alquilaba una moto con ellos (años 2004 y 2017) y ha sido una total decepción. Doce días antes del viaje me cambian la moto reservada y pagada por una, según ellos de la misma categoría, cuando en realidad era de categoría inferior y su precio de alquiler así lo prueba, cuando les hice la reserva les dije que necesitaba esa moto en concreto por su comodidad para viajar en pareja ya que necsitaba moto con maletas laterales y topcase, y la que me entregaron no tenía topcase y además tenía un asiento impropio e incómodo para el pasajero en un viaje largo. Sí, me entregaron una bolsa para meter el equipaje, pero eso fue una solución provisional y que yo no quiero para nada esa bolsa. Un mes después, a pesar de haberlo reclamado, todavía no me han abonado la diferencia del precio total de alquiler de una a otra, unos 100 dólares que me han cobrado de más. Además la persona que nos entregó la moto en la agencia de Staten Island no fue muy educada, ni tan siquiera se presentó por su nombre, y fue poco o nada profesional, nos entregó la llave, firmamos el contrato y listo, ni un minuto más ni uno menos. Además nos la entregó con el depósito de combustible por la mitad y si no nos damos cuenta y se lo advertimos, al devolverla nos habrían hecho pagar un depósito completo, ya que eso figuraba en el contrato. Hace 2 semanas les he escrito un mail a experiencie@...., a marketing@.... y al correo de atención al cliente exponiendo mi decepción con ellos por eso y algún tema más, hasta ahora cero respuestas. Al menos la moto funcionó bien durante todo el viaje. No sé si haré un cuarto viaje por USA en moto, lo que sé seguro es que nunca habrá un cuarto alquiler con ellos.

Nous avons loué 2 motos au départ de Las Vegas afin de découvrir les parcs nationaux à proximité. Le prix des locations est extrêmement cher à la base. Environ 3600 $ pour 6 jours et 2 motos. En comparaison, nous avons loué une voiture Chevrolet Suburban (luxueux SUV) pour 12 jours à 800$.

Ensuite méfiez-vous des prix affichés sur leur site car il y a de très nombreux (et coûteux) frais cachés. Par exemple on vous fait une remise de 6% pour la location de 2 motos mais on vous rajoute 150$ à cause de la "haute saison", en octobre ? Ensuite il faut rajouter une assurance de 39$ par jour et par moto, 80$ de taxe environnementale, 140$ de taxe de vente... La cerise sur le gâteau c'est la garantie de modèle. On vous demande 90$ pour être sûr d'avoir le modèle demandé. Vous payez 1800 $ de location pour une moto précise et il y a une chance que vous en ayez une autre.

Arrivé sur place au moins 30 clients sont en train de patienter et nous devons attendre près d'1h30 pour récupérer les motos. Des motos fatiguées qui ont beaucoup roulé (près de 60000 km chacune). Le personnel n'est pas sympathique. Bref, on ne le refera pas.

EagleRider is ripping you off.

Bad customer service when incident is happening, not given Harleys motorbikes as ordered.

I am so glad that I used Rider-share.com when ordering bike. I had roadhelp assistance, insurance and a Honda Goldwing for 14 days, with the cost of only 1000 dollars with roadhelp assistance and insurances included, If I had used Eagle rider it would have cost me a lot more.

The group of over 20people from Norway used Eaglerider in Las Vegas. They did not get the Harleys as promised. Had to use BMW and other brands with look-alike Harleys. When an incident happen, hit rubber on the highway, they said that the motorbike have chosen to drive on the rubber-piece, and the insurance did not count!?!?? Cost to be covered by the group. There were not roadhelp included even if the rental fees was high.
They gave a delivery fee on 400 dollars per bike when the motorbikes was delivered back, which was not expected.

I was so glad that I have rented by Rider-Share.com instead and I only paid a third of the price with road assistance and insurance,

We had a dreadful experience with eaglerider Denver. .
Just before we left on our tour, the guy présent at the store sold us additional insurances, for the damages we could cause, for us in case of accident and for the third persons. He said it was important we had them because Visa didn't like motorbikes and would not cover.

11 days after we started our trip, we had a major accident, an antilope bumped into us in Wyoming. As the passenger I was ejected and still have serious injuries.
I called Eaglerider Denver, the day after from the hospital, someone said he would call me back.
No one ever called me back.

Finally, we found out that, contrary to what was said to us when selling, the passenger was not covered by any of the insurances we had subscribed... And after discussion with their insurance, that neither of us was covered because we were not part of a tour.

We have been oversold insurances, for nothing, no care, no help at all.

And as for the detail, when we came to pick up our stuff at the store, everyone would avoid us.

The person that answered the phone was not helpful and very rude He acted like he was not interested in renting . We are a group of 12 that rent from eagle rider every year in other countries . It's unfortunate that the madrid office did not want more business and does not convey helpfulness and friendliness that we are accustomed to at eaglerider We have reserved with a competitor and will report this to the corporate headquarters . It's a shame that the madrid office treats clients like they don't want their business

A la location de moto : ATTENTION les motards :faites vous même le tour de votre moto , faites des photos de toute la moto car le check au départ n'a pas été fait pour nous à chicago. Après avoir attendu 3h le retour des motos de los angeles....il fallait partir et nous n'avons pas pris le temps de faire le tour en détail de la moto=conséquence une jante abimée nous a obligé au bout de 12j de reprendre un nouveau contrat (800 dollars) pour une autre moto pour finir la route 66.après des discussions aux us sans resultat nous avons pu nous faire rembourser au bout de 1 mois car au 2eme jour du trip nous avions pris une photo innocente de la roue abimée.
Cette aventure s'est très bien passée grace à nos 2 guides d'eagle rider: carol et uwe. Un grand merci pour le soutien de nos compères riders du groupe du 29/5/24

During a motorcycle road trip in the western USA, between Monument Valley and Brice Canyon, our guide made us ride for 5 km on a broken road, covered in gravel and stones, which was being repaired. Having lost control of the motorcycle in a bend, at low speed, the motorcycle overturned. My wife had her left leg broken (multiple fractures of the tibia and fibula). How can we take responsibility for driving such heavy and unsuitable Harley touring motorcycles on such broken sections of road?

Fun bikes and experience. But the prices are a total scam. I rent two bikes for two days, I was at the Fort Lauderdale office, I specified I didn't want the VIP insurance (39 dollars a day), and the guy charged me anyway. I think he saw the foreigner...
Attention : les surcharges de prix (assurance alors que vous dites que vous n'en voulez pas, taxe environnement, etc...) font exploser les prix annoncés quand vous consultez le site. Motos sympa, mais je pense qu'ils attaquent quand on comprend moins bien l'anglais. Lisez bien votre contrat !

Absolutely horrendous customer service and misleading full refund wording on their website. (Might even be illegal) I recently rented 3x Harley’s for a route 66 trip note I’m from the UK so this was a big deal. The deposit was paid and full payment due 4 weeks before collection. Being a good citizen I decided to pay the full amount 3 weeks prior to the full amount being due as the website said full refund available. Unfortunately one of the riders had to pull out for personal reasons. I contacted Eagle riders and asked for a refund on that bike but we still wanted the other 2. To my surprise somewhere in the small print the “full refund” is in the form of store credits😱 (not very useful to me from the UK) as I signed the T&Cs they refused to budge and effectively told me I was stupid to pay the full fee before it was due so nothing they can do. What horrendous customer service is that !! I can only advise other consumers to either not use this company ever or ensure you don’t need to cancel as there full refund text on there website is a scam and misleading.

I booked this company for the first time as part of our anniversary trip in Waikki HI. The booking was made the 6th of August for a 2 Dec ride. I received a non confirmation notice when I booked for the Harley Road Glide, which I understood and expected based on the terms of service. On 9 Sep I received confirmation that I had the bike....boy looking forward to that ride...getting to Hawaii it was a on and off again rain situation and had doubts of how much ride time I was going to get in but nonetheless I planned my ride around the island. About a week before my rent date I received email from eagle rider, safety checklist, verification drivers license and watch video orientation...all of which I completed quickly. The day of my ride I get a phone call from eagle rider...I'm sorry but we do not have a bike available, it seems our system overbooked. However the guy let it slip the other guy was renting for 3 days vs my one day so he was getting the bike, they did offer me another smaller model which I refused since I was familiar with what I rented as well as riding with my wife, I politely declined and they refunded my money. It rubbed me the wrong way since I believe the reason I lost my rental was for someone who was renting fir more days and probably for the motorcycle event that was happening on island that weekend.

So I was on the website this morning looked at a trip to Vegas I went to save it turns out I reserved it by accident I called right away basically I'm out my deposit I'll probably just eat it and never use them again also it's probably on me for no deleting my credit cards

NO !!!! WE CONTACTED YOU ON JULY 27 AND TALKED TO DAN . HE CANCELED THAT DAY !!!! THAN WE TALKED TO SUSAN, MANY TIMES.
STORE CREDIT???? WE LIVE IN THE CARIBBEAN, WHEN AND HOW WILL WE USE IT?

AWFUL CUSTOMER SERVICE!!! RUN THE OTHER WAY!!!! STAY AWAY FROM THIS SHADY BUSINESS!!!

I was coming from out of the country and very excited to book the Route 66 tour. It looked like the perfect setup—hotel rooms coordinated, fantastic motorcycles provided, and of course legendary Route 66. About a week before the tour, I had a motorcycle accident and broke my foot and wasn't able to go. I had paid $4,500 in deposits. I sent them documentation including medical records and pictures of me in the hospital. Their response? They told me to POUND SAND. They claimed that they were responsible for hotels yet I looked at the hotel cancellation policies and only 24 hours' notice was required. I informed them more than a week before the hotel dates.

We are motorcycle riders, unfortunately, accidents happen. These guys are crooks. Stay away from them.

From Florida, Rented once in Colorado right after signing up. 6 months and 5 rental credits accumulated later and I try to rent at st. Augustine. "Location does not take club credits". Was willing to pick up somewhere else in the way to st. augustine, but it was the same with all 5 of the other central Florida locations. So tell me y tf do u offer monthly credits if not all locations will accept them and y tf won't you give me a refund for the months I paid to accumulate credits, now that I want to cancel?! Don't use this company! Total scam!

An experience with any organization is rarely more than the sum of its parts. When an organization goes out of its way to please its customers, the customers will often repay that organization with word-of-mouth advertising and loyalty. The opposite, however, is also true. When an organization goes out of its way to ‘penalize’ its customers, the customers go out of their way to write reviews like this one.
 
Let’s start this review off right. I have used Eagle Rider in the past to rent motorcycles. I wouldn’t go as far as to say I am a good customer of theirs, but I was repeat business. In the past, I picked up bikes and rode them, they were reasonably well maintained, and I had few problems. The prices were always a little high, but given the reduced hassle of having to worry about maintenance and the few times I rented, it seemed an ok trade-off.
 
Now everything changed this last time and for none of the reasons listed above. I will never rent from them again because they cannot train their customer support staff properly. I rented a bike in Colorado on 8/2 for pickup on 8/18. Like most renters, I didn’t read the fine print, but I expected some level of corporate CYA in there. Cancellation charges are expected within a certain window of time. On 8/7, I had to cancel the trip and contacted Eagle Rider at 11 am PDT. The phone system offered me a call-back option, and thankfully I took it. Because 2:17 pm PDT is when I got called back. I explained the situation, and the customer service rep used the word ‘penalty’ no less than five times. Just so you know, if you cancel within 20 days of picking the bike up, you get hit with paying 60% of the booking price. They also hit you with a slightly lower ‘Penalty’ for canceling within 30 days of the pickup.
 
Needless to say, even giants like Enterprise or National don’t use the word ‘Penalty’ to describe their cancellation charges. They also don’t sack the consumer with 60% of the cost nearly a month from the pickup. All that said, I started looking more closely at the actual booking and what it entails. I remember the site listing the bike rental cost as $124 per day. I rented the bike as a single-day Pickup at 9 am return at 5 pm. With all the taxes and fees, including a “Peak Season Surcharge,” the price came out to $225.68. Needless to say, I have learned a lesson here. That is never rent from Eagle Rider again. It is a real shame as every lost customer and bad review only results in the prices getting hiked for the remaining customers.
 
So Eagle Rider, if you are looking for the answer to your dwindling customer base only getting smaller, start training your customer service reps. Start looking at ways of getting what you want without completely screwing your customers. You could have kept a customer if you had trained and empowered that person properly. Leave T&Cs as they exist, train your service reps to refer to it as a cancellation charge, then empower them to discount that fee, especially when the rental was made within the window, and bike availability was plentiful.

Also, the returned 40% of the grand total, including fees, was done as a store credit.

came to orlando visiting and rented a bike from eaglerider at orlando harley Brandon and Lora as very awesome and very friendly and helpful

I was given the commitment that the HD was a stock bike direct from the factory.
Unfortunately they had taken a basic bike and added old parts to it to make it look like a tour bike .
The top box was so badly fitted that it nearly fell off as my wife was resting against it .
I complained when I dropped the bike off and again via email but they don’t care .
This company has lost its way .
Over priced and no health check before the bike embarked on a long journey.
Beware

I’ve been with eagle rider for over two years saving credits, so that when I go on vacation, I could use a motorcycle away from home as the program is designed. I come to find out there is locations in Maui and in Kauai but they do not except our credits, this to me seems very unlawful something it could’ve been easily clarified at the beginning of the contract. I would cancel my membership I have the credits I have to use not that I like going to vacation anywhere else but the islands and I’m sure anywhere else that tropical will not also take your credits, so what a waste of money .
Maui was in 2023
Kawaii was in 2022

Just like to say what a great tour the above was, and particularly the never-ending support from our guides Josh and Scottie, nothing was too much, delivered on everything and if ever there was a problem it was sorted immediately and without question, even to the silliest of enquiries, plus what a great pair of guys as well!

Highlights for me, riding through Death Valley at 100 degrees on the first day……..phew!!, the ride down the valley into Bakersfield, Yosemite Park and El Capitan, and the excitement of entering San Francisco over the Golden Gate Bridge, and then trying to group ride up the hills into central San Francisco……gulp, not one for the faint hearted.

Truly a life defining experience, great Eagle Rider team, great friendship amongst the riders, good support , I would recommend it to anyone!

We have been members since 2019 and for the past 3 years more and more locations are not taking points There are hundreds of Eagle RIder locations but as of today there are only 53 that take points and they are not desired riding locations - We had booked a trip in St Augustine Florida January 2023 and December they were taking points but by January they weren't. Now we have an upcoming trip to Macedon NY (finger lakes) and same thing - just notified that they don't take points now. We have over 16 points and can't use them anywhere we would want to ride. It is more than frustrating that every trip we book, the location can just change if they don't want to take points any longer. I asked for a refund for this last trip that we will loose money on our hotel not to mention this is the 2nd vacation that we had to cancel because of their last minute change in taking points. Worst customer service and just a waste of money.