EagleRider Arvostelua 

Rental from Eaglerider, Des Plaines, Illinois
Trike rental, August 2026
It is extremely disappointing to experience such an unprofessional level of service from EagleRider, particularly when customer safety is at stake.
The motorcycle provided was in an unsafe mechanical condition, raising serious concerns about the company's maintenance standards and commitment to rider safety. This was not a minor inconvenience but a potentially dangerous situation that could have resulted in injury or worse.
What is even more concerning is the company's response after the issue was reported. Rather than taking the matter seriously and demonstrating accountability, the response was inadequate, dismissive, and failed to address the underlying safety concerns.

I am Brazilian and, along with a group, we reserved 9 motorcycles from EagleRider Las Vegas to travel Route 66. However, two days before the trip, my husband was rushed to the hospital due to thrombosis and pulmonary embolism. I contacted the agency, explained the situation, and sent all the supporting documentation, but the company refused to refund the money. The rest of the group went ahead with the trip and, after contacting the rental company directly, explained the situation. They said they would not refund the US$1,200 paid in advance. They said the only option was to issue a credit valid for one year. However, my husband is still unable to take long-haul flights, as it would be from Rio de Janeiro, Brazil to Las Vegas, Nevada. We don't have another group to make this trip. We have made several attempts to contact them and have received no response. The validity period of the credits is about to expire, and I cannot resolve this impasse with EagleRider Las Vegas.

Mon quatrième voyage avec ER aux states. Aout 2026 location de 11 street glide tourer. Tout était prêt pour le pick up à New Orleans, Daren le gérant ER nous attendait. 10 bécanes quasi neuves, la mienne un peu moins. 3 000 kms de route vers Chicago, 2 incidents mécaniques parfaitement gérés en liaison avec DAREN par Harley Memphis et ER Nashville. Drop off à Chicago impeccable. Nous étions en assurance VIP 0, aucune surgcharge facturée après notre retour en France. En résumé, des vrais pros, c'est un peu cher, mais c'est sécure. Pour faire un voyage en moto aux USA, je conseille.

EAGLERIDER -- A MEMBERSHIP THAT YOU CAN PAY FOR, BUT MAY NOT BE ABLE TO USE.

I have been an EagleRider member and have faithfully paid approximately $55 per month, building a membership value of roughly $3,500.

The problem? EagleRider continues to collect my $55 every month while the availability of locations where I can actually use the membership has been shrinking. In Oregon, there are currently no EagleRider locations available to me that allow me to reasonably use the membership I have been paying into.

When I asked EagleRider to cancel my membership because the service I purchased is no longer meaningfully available to me, their response was essentially:

"You should have read the agreement."

Seriously?

That response says a great deal about the company's attitude toward its customers.

I understand contracts. I understand terms and conditions. I also understand that businesses have contractual rights. But a contract should not become a shield against fundamental changes in the availability, accessibility, or practical value of the service being purchased.

EagleRider's own current membership information says that Club benefits are available at "Participating Locations" and that members can use their credits at participating locations worldwide.

So here is my question:

What exactly is a customer supposed to do when the locations needed to use the membership disappear, but the monthly charges continue?

I am not asking for something unreasonable. I am asking EagleRider to recognize that I have paid thousands of dollars into a membership that has lost significant practical value because of the reduction in available locations.

Instead, EagleRider's position appears to be:

"Keep paying us $55 a month. Whether you can actually use what you're paying for is your problem."

That is an extraordinarily poor way to treat a loyal customer.

There are legitimate legal and consumer-protection concepts that may be relevant here, including material change in circumstances, failure of consideration, unconscionability, good-faith performance of contracts, and potentially unfair or deceptive business practices, depending upon the actual membership agreement, representations made when I enrolled, and the circumstances surrounding the reduction in available locations.

I am not claiming that EagleRider has necessarily violated the law. I am saying that "you should have read the agreement" is not an adequate answer to a legitimate customer complaint involving thousands of dollars of paid membership value and a significant reduction in the ability to use the service.

A company that values its customers would look at the situation and say:

"We understand that the service has become substantially less useful to you. Let's find a reasonable solution."

Instead, EagleRider appears to be hiding behind the fine print.

That's not customer service.

That's not loyalty.

And frankly, that's not the EagleRider experience I thought I was buying.

If EagleRider wants to continue charging me $55 every month, I expect them to provide a meaningful opportunity to use the membership I have paid for.

If they cannot do that, then I believe the reasonable and ethical solution is to allow me to terminate the membership and provide an appropriate resolution for the approximately $3,500 in membership value I have accumulated.

I would strongly encourage anyone considering an EagleRider membership to look beyond the monthly price and ask a much more important question:

"Where, exactly, can I use this membership--and what happens to my money if those locations disappear?"

Because apparently, according to EagleRider, the answer is:

You keep paying.

They keep collecting.

And you should have read the agreement.

Worst experience ever!!!

Here our case:

We planned our West Pacific Coast Road from Seattle to Los Angles December 2025. We made a reservation for 2 Softails for 15 days and paid the "Model Guarantee" fee for each bike. Saying this, Eaglerider had 7 month time to prepare the bikes we paid for. 4 weeks and 3 weeks before the tour was supposed to start we reached out to Eaglerider if everything is going as planned. We never received a reply. 3 days before we left Germany, we received the information that we are not getting what we paid for. We are getting Street Glides...bikes we definitely didn't want!!! In Seattle we got told that those would be the better bikes for that tour. Who is Eaglerider to tell us what's better for us??? We paid in addition and still didn't get what we paid for, even Eaglerider had 7 month to get things organized!!!
We dropped the bikes at the last day couple of hours late and Eaglerider charged us a full day in addition.

Saying this...Eaglerider expects full flexibility from their customers, but doesn't show the same to their customers.

We got told that the model guarantee fee will be reimbursed. Now, 4 weeks later, we still didn't receive the refund!!!

It was our 3rd tour with Eaglerider and probably the last...

The trip was for each of us 13.000$ and it started with a kick in the nuts by Eaglerider and ended the same way!!!

ALLES PERFEKT
Wenn andere Leute unzufrieden sind, so kann ich das nicht verstehen.
Ich habe 2 Street-Glide Touring-Edition bereits 1 Jahr vor unserer Tour über die Route 66 bestellt.
Als wir um 09:00 Uhr ankamen, standen unsere Maschinen schon bereit.
Eine kurze Einweisung, ein paar Unterschriften und nach ca.30-45 Minuten sind wir losgefahren.
Kurz zum Hotel, unsere Seesäcke auf dem Rücksitz verstaut und es ging los.
Als ich auf 2/3 der Stecke am Hinterrad einen Platten bekam, wurde mir sehr schnell geholfen.
EAGLERIDER hat sich um alles gekümmert.
Nach circa 1 Stunde kam der Abschleppwagen, hat die Harley aufgeladen und mich zum nächsten Harley-Händler in Victorville CA 92395 gebracht.
Dort wurde ein neuer Hinterreifen montiert und nach ca. 2 Stunden ging es weiter.
Wir haben in den 3 Wochen 3.769 Meilen gefahren und die Maschinen waren in tadellosem Zustand!
Die Rückgabe in Los Angeles war in sehr kurzer Zeit erledigt.
Alles in Allem:
Ein sehr guter Service und sehr freundliche und hilfsbereite Mitarbeiter.
Nächste Tour dann wieder mit EAGLERIDER !
------------------------------------------------
EVERYTHING WAS PERFECT
If other people are dissatisfied, I just can’t understand it.
I ordered two Street Glide Touring Edition motorcycles a year before our Route 66 tour.
When we arrived at 9:00 a.m., our bikes were already waiting for us.
A quick briefing, a few signatures, and after about 30-45 minutes, we were on our way.
We stopped briefly at the hotel, stowed our duffel bags on the back seat, and hit the road.
When I got a flat tire on the rear wheel about two-thirds of the way through the trip, I received help very quickly.
EAGLERIDER took care of everything.
After about an hour, the tow truck arrived, loaded the Harley, and took me to the nearest Harley dealer in Victorville, CA 92395.
There, a new rear tire was installed, and after about two hours, we were back on the road.
We rode 3,769 miles over the three weeks, and the bikes were in impeccable condition!
The return process in Los Angeles was completed very quickly.
All in all:
Excellent service and very friendly, helpful staff.
Next tour—we’ll be riding with EAGLERIDER again!

I hope you'll forgive my imperfect English.

Third time I have gone to different stores and had issues. Two times in Seattle, bike was not available even after confirmation. Offered another bike that had a flat battery. Once in Las Vegas, I understood this one, another rider crashed the MT09, but they did not reach out and let us know. One other rental in New Orleans was great. Seattle is a waste of time.

Out from the UK picking up a Road Glide from Eagle Rider in New Orleans. Pick up was fine except there were hidden charges which I am trying to sort out with the holiday agent to see on the validity of them. The bike's gearbox broke a few days into the hire and I limped it to Nashville to swap it (with no issues) to a far better bike. Then I was warned a few days before drop off the Eagle Rider shop at end of trip was closed so had to travel quite a way further to drop it off. Having said that I was offered another day's rental at no charge and my resulting extensive Uber ride was re-imbursed. In other words a mixed bag but Tim at Eagle Rider New Orleans was amenable, kept me informed and I generally had a great ride.

So many hidden fees, more than double the price of the other rental options, uncomfortable , stock bikes, membership scam that just takes your money and gives you a small portion back to make you keep returning but never getting your credits back.
I went to riders share after and was completely impressed ! Saved more than double without all the crap with eagle rider.

Voleur et menteur ! 2 motos louées en octobre pour faire le trajet Las Vegas vers Los Angeles .Le premier jour a Bryce canyon le voyant moteur d’une des motos s’allume , je les contacte on me dit que ce n’est rien que c’est dû à l’altitude et que nous pouvions continuer .Lors du trajet Grand Canyon vers Kingman , au niveau de Grand Canyon caverns la moto est tombée en panne .Nous les avons contacté et tout suite sans même avoir vu la moto mon interlocuteur à évoqué un problème de type carburant mis dans la moto . Lors de notre vol retour en France plusieurs débits ont été effectués sur ma carte bancaire pour un total d’environ 2500 € en utilisant mon empreinte de carte bancaire . Eaglerider nous accuse d’avoir mis du diesel à la place de l’essence ce qui est complètement faux puisque nous avons toujours mis le même carburant dans les 2 motos et qu’une seule est tombée en panne .En plus on nous facture des frais de remorquage de 800 $ alors que nous avions souscrit l’assurance , qui est chère et ne sert à rien .Donc un conseil prenez toujours votre ticket d’essence avec le type de carburant inscrit dessus afin d’éviter ce type d’arnaque ...Voleur et menteur ! 2 motos louées en octobre pour faire le trajet Las Vegas vers Los Angeles .Le premier jour a Bryce canyon le voyant moteur d’une des motos s’allume , je les contacte on me dit que ce n’est rien que c’est dû à l’altitude et que nous pouvions continuer .Lors du trajet Grand Canyon vers Kingman , au niveau de Grand Canyon caverns la moto est tombée en panne .Nous les avons contacté et tout suite sans même avoir vu la moto mon interlocuteur à évoqué un problème de type carburant mis dans la moto . Lors de notre vol retour en France plusieurs débits ont été effectués sur ma carte bancaire pour un total d’environ 2500 € en utilisant mon empreinte de carte bancaire . Eaglerider nous accuse d’avoir mis du diesel à la place de l’essence ce qui est complètement faux puisque nous avons toujours mis le même carburant dans les 2 motos et qu’une seule est tombée en panne .En plus on nous facture des frais de remorquage de 800 $ alors que nous avions souscrit l’assurance , qui est chère et ne sert à rien .Donc un conseil prenez toujours votre ticket d’essence avec le type de carburant inscrit dessus afin d’éviter ce type d’arnaque ...ou cherchez un autre loueur moins frauduleux

The service and staff have been mostly OK - with the odd exception. I've joined as a member in 2011 or 2012 and rented a lot over the years. The locations that honour eagle rider membership credits has decreased. The number of credits used per rental day has increased, and random charges show up every time I rent that don't seem the same as the last time - I always have a sense of a "bait and switch" every time I rent - no transparency. The entire pricing model has become rediculously opaque and I believe that is intentional. One one occasion, I rented a dual sport motorcycle and when I arrived, they said "where is your trailer - this bike is intended for off road" - it is a dual sport motorcycle and should be plated and insured!!! Nowhere was it stated that it was for off road use only - and the staff member was terribly rude as if I was completely at fault. The Vancouver Canada operation has been awesome, great staff, Las Vegas not so much. With all the policy changes it's just not worth membership any more. The credits received for monthly membership fees used to last forever, then they started expiring at 24 months, now 18 months....it's just not what it once was. Read the fine print and beware of the final price out the door.

Bought a gift card on the Australian website not realising can only use in USA!!! Spoke with a lovely man in the Melbourne branch that has told me it is an ongoing issue and he himself has told the USA team many times. He has contacted them to ask to transfer the gift card to AUS as well as I have and still zero contact from USA in 4 days. This is a Christmas gift for my husband from his elderly father. Not impressed with lack of communication from USA and starting to worry that I have lost that money now, we have no plans to visit USA in the near future.

Absolute charlatans - despite outward appearances this outfit has no presence in Malaga, Spain and merely sub contract prospective bookings to TravelBike.eu (who were very good).
Do yourselves a favour and book direct with TravelBike.eu and save €30 on a 2 day rental.

While EagleRider has a huge selection of bikes, my experience was mixed. The Harley I rented had a minor mechanical issue that required a swap-out, which cost me half a day of my planned tour. The staff at the location were helpful in resolving it, but the process felt bureaucratic and slow. For a company of their stature, I expected a more streamlined contingency plan. You're paying a premium for the brand, but the customer service flexibility when things go wrong doesn't seem to match. Good, but could be much better.

Cette année, nous avons fait Vegas Chicago en 3 semaines de trip à 2 motos. Nous avons réservé nos motos auprès d EagleRider.
Chez EagleRider le premier jour à Vegas lors du retrait, première déconvenue: une des deux motos que nous voulions a été upgradé sans notre accord. Street glide Touring à la place de la street glide demandée, déception!!! 2800 miles avec une moto qui n est pas votre choix, c est franchement pas sympa!!! En plus ce model avait un CarPlay instable et « sautait » intempestivement. Il fallait arrêter la moto et redémarrer pour tout rétablir. La bulle avant empêche une bonne vision pour la conduite et n’est pas réglable ce qui n est pas le cas sur la street glide que nous avions essayé en France en concession pour s assurer de la bonne vision de conduite car bulle moins haute.
Concernant la seconde moto après une journée je constate que la selle bouge beaucoup (jeu très important et désagréable), que la béquille remonte mal et redescend en conduisant avec les secousses de la route. Le clignotant droit est resté allumé en permanence tout le trip. Le voyant de chargé s allume intempestivement et coupe le Cruise contrôl qui ne peut plus être réactivé. Ensuite c est le feu stop arrière qui s’ allumait tout seul quand il le souhaitait!!!!et qui même ne fonctionnait plus du tout le dernier jour pour faire St Louis Chicago sous la pluie battante. Dieu merci nous sommes arrivés sain et sauf à Chicago en m’ étant fait peur plusieurs fois à cause de tous ces défauts touchant ma sécurité. Lors de la restitution après 2800 miles l opérateur EagleRider était choqué de tous ces problèmes qu il a lui même constaté et noté et il s' est excusé plusieurs fois. Ill m’a conseillé d écrire et de téléphoner au service client pour faire une réclamation.
J ai fait cette réclamation et relancé plusieurs fois. Je n ai jamais reçu de réponse même pas un petit mot...
Donc si vous ne voulez pas qu il ne vous reste que vos yeux pour pleurer:
1- ne leur faite aucune confiance...
2- prévoyez une demi-journée pour le retrait ( on a envie de partir et tailler la route. C est comme cela qu ils vous enfument)
3- soyez deux pour pouvoir tout voir surtout feux stop ...
4- exigez un essai avant de signer quitte à tester sur le parking ( À Vegas il est très grand et vous pouvez rouler autour du bloc sans aller sur la route
5- Checkez tous les points de sécurité moteur tournant (être à 2 permet de rien rater )
Et si tout est ok ...taillez la route et gaffe
Un vieux motard

The overall 2.4 star rating speaks for itself. They only offer a instore credit as a refund. Paid $143 for one day rental on a plan trip that fell through, canceled less than 24 hours later and after all fees I was “credited” $32 back, $25 cancellation fee, $86 penalty for cancelling and then they tell you it goes as a store credit. Just close your business already.

I have foolishly been an Eagle Rider member for almost 8 years. To be fair, I should have canceled long ago. The number of eagle rider locations that take credits continually decreases. The number of credits allowed to accumulate also decreased. The franchise and misc charges continually increase. Their change policies are not at all accommodating. The discounts that are still offered may only be worth it if put against several rentals a year

Just back from a great guided tour of the American West - guide and support were excellent, roads and planning excellent, hotels pretty good.. All good apart from 2 things ..

Firstly- i originally booked and confirmed a different tour - which was cancelled with 5 weeks to go - so make sure you organise changeable / cancellable flights or wait until final payment has been made and the trip is confirmed before finalising travel plans. ER did offer a discount for the replacement tour but obviously i had to pay extra to organise travel plans to suit (as well as do a different, though similar, tour)

Secondly - many of their tours are listed twice on the same dates - one in English, the other in a variety of other languages. Seems like ER then combine them and I ended up as the only English speaker with a party of 15 french speakers (guide and support were in English as well as French). While everyone was friendly etc the off bike social side of things obviously wasn't what i was expecting or hoping for. So if you're a lone rider expecting some decent company off the bike try and get ER to confirm the nature of the group you're being mixed in with.

Other than that the riding experience itself was excellent

Just returned back to the UK after a truly memorable experience riding route 66 with eaglerider. A 2 week trip with 16 quality harley davidsons Road glides.
Quality tour guide. Quality hotels. And never a dull moment.
Good back up not short of ice cold water and good company and a welcoming beer at the end of each day's ride.
Can fully recommend this trip as a life time stress free experience.
Thank you eaglerider a trip I will remember for the rest of my life

Worst ride I ever had was on a 2024 Ultra limited. Hurt so bad I had to ride with feet skiing the hiway. Don't expect anything extra like hiway pegs. These are bottom of the barrel bikes that have been beat on by 100's of people like me before you. Watch out about signing on to eagle rider club. Read the contract before you sign up. There are hidden fees. Membership is for a year so make sure your going to use the credits and not just throwing money away.