Scammy checkout flow and hidden $40 fees. Be extremely careful when using E-file.com. During checkout, their system defaults you into a "Pay with Refund" option that secretly adds a $40 bank fe... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I experienced some difficulty in choosing the correct items to use. I called the help line provided by E-File and spoke with an extremely helpful person named Sadiqua (hopefully I spelled correctly).... Näytä lisää
"Many Cheerful Thanks", "E-File, for your "Exceptional Customer Service", and for the ability to respond back within such a "Quick & Timely Manner", and "YES", I do look very much forward, in returnin... Näytä lisää
I have used eFile for the last four or five years. It is by far the simplest and fastest and most accurate online tax filing process I’m 64 and retired but throughout my career, I had a professional t... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
Yhteystiedot
32082, Ponte Vedra Beach, Yhdysvallat
- e-file.com
4,2
Hyvä
394 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
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Vastaus yritykseltä E-file.com
PLEASE NOTE - This individual is not a customer of E-file.com. It sounds like they may have visited the website "e.file-tax.net". We have no relationship with this company/website. We apologize for any confusion with this, hopefully, they/TrustPilot can move this review to the correct page.
Bait & switch
Bait & switch. They bait you by saying you can file an extension for free, then charge you $29.95. Just be honest and ethical and tell people up front!!!!!!!!!!
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä E-file.com
From your review, I cannot tell if you are confusing us with another company or if you misread the E-file.com website. We make no claim to offer free tax extension software/filing. Now, with all extension software purchases on E-file.com, we do include our 1040 tax return software at no additional charge. This allows users who file an extension to come back anytime between April 16th and October 15th to file their tax return at no cost. This is a savings of up to eighty dollars. Again, I’m not sure if you misunderstood this, or if you are confusing us with another company. Please double check that you visited E-file.com and not another website with a similar name/URL.
Easy to use for 79 year old lady
Easy to use, helpful hints, review of return easy
8. huhtikuuta 2025
Oma-aloitteinen arvostelu
I’ve been using e-file for several…
I’ve been using e-file for several years now. I love that I can just sit down with my w-2 form and I-phone to knock out my return in 20 minutes or less. Although they offer to take the fee from my return, I opt to pay upfront and my return is usually deposited into my account within a few days. E-File takes all of the stress out of tax time. 10/10 I highly recommend!
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
I used the free filing option and it…
I used the free filing option and it was Quick, convenient and easy.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Easy to navigate through
Easy to navigate through . Quick
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Online Form Easy...
Online form was easy to locate, use and submit. Quick e-mail reply once form(s) was submitted.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Prepared my return in Taxslayer and…
Prepared my return in Taxslayer and paid the fee for the usage of it. When I tried to access the tax return to review it, I could not locate it with the user name and password. I contacted them by phone and was told I had to go to e-file.com to access my return. I did so and was able to access, but they wanted to charge me again. I call e-file and the lady I spoke with was of no help. She basically accused me of lying about paying already. She would not provide any information and was extremely condescending. I told her I would just dispute the charge with my bank. I will never use this again!
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä E-file.com
I don't know why TaxSlayer would have referred you to us if you made a purchase with them. I can see that you have recently created several accounts with us, but I can find no purchase or completed filing associated with any of them. We log all support calls, and I am also not showing any record of a call you made to our support. It sounds like this purchase and your phone call was made to another company, not E-file.com. We attempted to reach out to you to see if we could assist you with determining where this purchase was made and whom you may have spoken to, but you did not respond to any of our emails and hung up on the representative who tried calling you. I am sorry you had this experience, but it was not with E-file.com and since you do not wish to communicate with us, we are limited on the assistance we can provide you.
Use another service
I usually use HRBlock and regret using e-file. First the fee structure is not upfront. It was supposed to be free until i got to the end. I paid my fee with a credit card ($ 60.98) For some reason they also took fees out as my state return went through a third party ($60.98 + 40.00) Now they refunded my credit card the original $60.98, but still charged me the higher cost on their service. There should be no way a customer can choose the service and pay with a credit card. Plus they'll take additional fees from my federal that hasn't deposited as of yet. Customer service is useless.
9. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä E-file.com
I am very sorry if you had confusion with this. Our software costs can be found on the home page of our website. Your filing required our deluxe software since you have capital gains that you are reporting. You also opted to add a state tax filing. The cost of this was $60.98, which is $48 less expensive than you would have paid for the same software at the other tax software provider you have used. As for the $40 fee you spoke of, you originally selected to pay for your software by using the proceeds of your tax refund (there is a $39.99 fee for this third-party service). After the return was transmitted while it was pending acceptance by the IRS, you entered credit card payment information so that you could print out a copy of the filing (when paying with your refund, printing is enabled after the IRS accepts the return). When you contacted our support team, the agent explained what happened and refunded your credit card charge. I apologize if you were unhappy with this experience.
So easy to use
So easy to use. At 67 it was my first time.
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
I don't trust this company
I don't trust this company. They added on charges without notifying me and required payment before I could see the documents. The results were the opposite of what I expected. Their phone help is never open and their emailed responses are not useful.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä E-file.com
It sounds like you may have been attempting to call the wrong business or attempting to call a non-support phone number. We requested information from you through TrustPilot, so that we could investigate this further, but you did not respond. Our telephone support is available Monday through Friday 9:00 - 5:00 eastern, longer as we near filing deadlines. We offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe or premium software which is often used with more complicated returns. It sounds like a form needed for your return is not included in our basic software, so the system upgraded you, this would have been noted at the top of the page. I apologize if you missed this and the upgrade was unexpected. Since you did not respond to our request for more information, we were unable to lookup what caused your account to be upgraded.
Excellent Tax Software!
The Ease of moving through the process made it excellent. All steps were written in easily understandable language.
30. maaliskuuta 2025
Oma-aloitteinen arvostelu
Fast and easy. No hidden fees
Simple and easy to use. Tried Jackson Hewitt and HR Block first.
One of them buffered forever, the other couldnt load page. Went to Efile done in 10 minutes. Thanks
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
It said my filing was free
Tried to edit previous review. Mistake made of company with similar name.
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Fue facil de usar
Fue facil de usar, no me tomo mucho tiempo.
29. maaliskuuta 2025
Oma-aloitteinen arvostelu
What made my experience great is I…
What made my experience great is I didn’t have to do anything but put in my w2 information and answer the questions and the software did EVERYTHING which made it a lot easy with no frustration and filing is FREE and it also stores your data every year you use it
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
The only thing I would change is on…
The only thing I would change is on married filing jointly. I think it would be easier if you were to do one filer’s w-2s then when that person’s info is added click next and ask for the next person’s w2s.
23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Worst absolutely worst tax app
Worst absolutely worst tax app I have ever used. Finished my taxes last year for 2023.Then they wanted a 5 digit code I was supposed to have received from government. I told them I didn't have it and was sent to a government page to get a new one which was a 6 digit code. Back and forth back and forth. Wouldn't send my paid for tax info without it Frustrated and stressed me out. Tax season is stressful enough without this bullsh*t
27. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä E-file.com
I am sorry for the difficulty you had with this. I looked into your account and it appears that you submitted your return eight times. Each time the IRS rejected the return because you did not enter a prior year AGI or IP PIN that matched what the IRS records show.
Your AGI or IP PIN is what the IRS uses to allow a taxpayer to digitally sign a tax return and transmit it electronically. This is an IRS requirement to protect against fraud and is a requirement whenever filing electronically with any software provider.
It appears that you sent us one email request for assistance. We answered this request and explained the reject code and how to fix it. However, you continued to transmit your return with information that did not match what the IRS has.
Please understand, we cannot force the IRS to accept a return when the taxpayer enters information that does not match their records.
Best service highly recommend
Best service highly recommend
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
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