Dusk&Dawn Arvostelua 

After the first night of sleeping on our Premier Mattress it was obvious that there was a fault, we contacted them the next day and did everything they asked, took photos explained as much as we could the issue (that was internal so obviously photos didn’t show the issue). There was a distinct ridge and drop on one side of the mattress.Things have faults so this isn’t the biggest concern, our concern was that we HAD to sleep on it for 30 days before they would consider swapping it or taking it back. While we appreciate that this is part of the trial, it wasn’t that we didn’t like it, it was that one side of the mattress was good, the other side was was not. We waited 30 days sleeping on an uncomfortable faulty mattress as we had no other option. After this period we contacted them again, and even the return had to be approved by the manufacture and manger, which they claimed was fine, no fault as the photos showed no fault. Given the fault was inside the mattress of course they didn’t show it. As we live regionally they wouldn’t view it or pick it up for return. When we ordered the mattress we wanted it in 3-4 weeks but where told we had to except it 2-3 days later which weren’t ready for it, but we were told it was then or they didn’t know when they could deliver it. We felt we had no option but to except. On needing to return the mattress it became clear that it is because they removed our area from their delivery zone the day or two after we ordered. The process of arranging to get the mattress returned, refunded and collected was so disappointing. To be told we won’t collect it because we don’t deliver there anymore is completely unacceptable, the contract we purchased under they did. While ultimately they did refund us, and was collected (they arranged collection by a charity organisation which they told us they had an arrangement even to collect faulty mattresses and dispose of them, we can only hope that Dusk and Dawn cover this cost. I would be so disappointed to think that the charity would be left to cover this cost as it would be ethically and morally wrong.

I wasn’t going to write a review but Dusk and Dawn have requested 3 times I would so here it is. We bought an equivalent mattress from an another supplier, it is super comfortable, without a fault.

Great mattress, would recommend 10/10!!

These guys exceeded my expectations. I felt very uneasy purchasing a mattress online. However I was reassured that if I was not happy I could return no questions asked.
Month had passed & Our bed was very comfortable but I would have liked it a bit more plush. No problem, they picked up my mattress early morning & had it returned that evening with a new plush top on it. Is like sleeping on a cloud.
I would very much highly recommend Dusk & Dawn 😁

Purchased the basic essentials mattresses 5 months ago and couldn't be happier with it. Much much better than our old Sealy. Purchased the medium firmness. It is very comfortable and reduces movement when my husband flips over on the other side of the bed. I no longer feel his every move.

Great company.
They refunded my money without a single hassle because the mattress I chose was not suitable for my needs.

Recommend them highly

Dusk and Dawns service was 5 star. The website was easy to use, ordering easy and I was kept abreast of my delivery.
My new mattress..... heaven!! After waking up with a sore back every morning for so long it's literally been a game changer for me. From my very first night I woke up the next morning pain free and enjoyed every night since. My partner even bought one for himself.
I couldn't recommend the signature mattress highly enough. I love it.

Bought he signature in firm support, it feels quite firm without feeling hard, still very comfortable yet supportive. We've had this mattress for around 5 months now and doesn't even feel like starting to sag yet. So far so good, feels like quality. Firm IS firm though.

Excellent mattress, sleeping so much better. Delivery was delayed due to flooding but communication was good and it arrived in good order
Highly recommend.

Bought a Medium Essentials mattress. It has been great for the last year and doesn't sag like my previous more expensive mattress. For the price, I would highly recommend them!

(King size) After having the mattress for a bit over a year we are sad the mattress has sagged where we sleep. We rotate the mattress frequently to ensure even wear but it's just not held up. It's upsetting because it costs far more than our previous mattress, We made sure our frame was not the issue we don't have the curved slats we have 90×35 pine slats so unsure of what the problem is. To begin with the mattress was great medium to firm and supportive but now I actually prefer to sleep on the couch. The big hump in the middle of my partner and I means we can't even cuddle each other good night without feeling like we are going to roll down a mountain. Currently looking for a new bed again.

Ordered a firm mattress, but definitely not firm

Not the best bed. Base was broken on arrival. 3 weeks to get a new one. Not comfortable as reported.

Following review was contacted by the company to assist, super nice and very helpful. Stated the mattress would be changed and to complete the form. All done and no follow up since and no new mattress:(

I’ve had my Premiere queen (firm) since Dec ‘21 after extensive research. I wanted something Aussie made.

Order support was timely as was the delivery. Only thing missing was a serial number on the mattress which means I can’t register for warranty purposes. Emailed the company and they acknowledged my email but no word since.

The mattress itself is great but took about 4 months to adjust to the firm version. Probably because of the unsupportive mattress I previously had. But it’s all good now and love it.

I think if I was to order again (coming off my previous mattress) I would go for the medium instead of firm. I’m about 80kgs if that helps.

The mattress is made of quality materials and great workmanship.

Overall definitely recommended.

Amazing mattress! Best sleep I have had in a long time but the customer service is terrible. It took more than 1 month to get my mattress and I understand that courier companies are unreliable but I was promised after the 1st call that I would be updated to where my delivery was. As it turned out, it hadn't even left the factory or been produced.

It is always a great experience shopping at Disk&Dawn. Staff always friendly and helpful.

It took over 2 months to get my bed. If you’re in a hurry don’t bother. The bed is okay, but not as good as the reviews. I wish I’d bought a koala mattress instead.

DOCKING A STAR FOR THIS:
I ordered a pillow to go with the new mattress. Delivery was longer than stated on website, but I was ok with that as we ordered during EOFY promo so expected high volumes of orders on their side.
The issue came with me receiving confusing text messages telling me that my order was coming unexpectedly on a day I wasn't in (when I had been told they would contact me ahead of delivery to arrange date). So then I chose a new date and only the pillow turned up. Turns out they sent the pillow via courier, separately to the mattress. Admittedly there were 2 separate emails but I hadn't read the details so thought the 2nd was an updated delivery date rather than the other half of the order. By mid/late July 6 weeks after ordering I received a text or phone call letting me know the mattress would be there in under 1 hour. Luckily I was working from home that day! When I spoke to D&D about this there had been an error. What should have happened was me being informed the order would be ready and I could choose a delivery date, then they would text me in the morning to let me know time slot that day, and also get in touch 30-60 mins before to let me know they would be arriving.

THE ACTUAL MATTRESS REVIEW (deffo 5*):
Despite this very confusing process I am very content with the mattress :) It's so comfortable and at least once a week I wake up and tell my partner how happy I am that we opted for this one. Being more inclined to a medium/firm mattress I worried that the medium would be a bit soft but it's actually perfect, we're both side sleepers and love it :)
If you've made it this far, do yourself a favour and get one, I know it's a lot of money but it's totally worth it!

Receiving this email today asking for a review is typical of how unorganized / disconnected dusk to dawn is. My experience was extremely disappointing and such a shame as i really wanted to give my business to an Australian company. The lack of communication and care started as soon as I placed the order. The website told me the bed would be delivered in 7 days. It took over 3 weeks with no notification. It really went south after I asked for a comfort change. I could go on and on about this experience but in summary, it took dusk and dawn over 6 months of to finally come to an agreement that a refund was the best option ( I did want the bed )

I wanted a bed preferably made locally (Australian) and found Dusk&Dawn. I rang and spoke to a lovely customer service person and decided I liked the friendly and supportive service so I ordered a Queen plush mattress and the base. It was delivered earlier than expected, the delivery persons set it up, and it's very comfortable. I love it.

At this stage , i would have to say this is the best bed mattress i have purchased. The comfort is superb for my needs. No sagging areas in the mattress like previous mattresses. I hope it remains that way.