We have complained numerous times regarding our Belgrade sofa cushions. Although they have remade them several times and then given a discount the sofa is still not acceptable i.e. not comfy and th... Näytä lisää
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Great service from Amanda at Duresta. She has gone above and beyond in terms of communication and helpfulness. James Forsyth @Lucas Furniture
Yritys on vastannut
I’m delighted with my sofa and armchair. Two pieces of quality, substantial furniture. They’re well made and comfortable. I’m so pleased with my choice of fabrics, a gorgeous rich Rembrandt green vel... Näytä lisää
Yritys on vastannut
Small issue with my Duresta Coco sofa, just a phone call and all sorted out, sent a first class technician, Steve was just the right man for the job very professional came got on with the job and it’s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Yhteystiedot
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Yhdistynyt kuningaskunta
- customer.service@duresta.co.uk
- duresta.com
4,4
Erinomainen
524 arvostelua
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Duresta we are disappointed-update 23/05/2022
Honestly I am disappointed that Duresta give leads time of 22-24 weeks and it cannot honour it . I have had to chase my supplier in East Anglia for weeks now - was ordered first week September 2021- for a delivery early to mid February - still nothing… it was ordered during pandemic so maybe a more realistic time scale should have been estimated - then we would have made an informed choice whether or not we were happy to wait - we are 32 weeks in now and the 50%cost was taken on ordering the sofas - Please think twice before ordering and maybe press your supplier for an honest / realistic lead time to save disappointment. Reading other reviews here some customers are waiting much longer …UPDATE - our sofas arrived today ( 36 weeks from order )they are lovely- look beautifully made and we are happily in receipt of them —skillfully delivered by John Doe of Diss - 🙏
13. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Mrs S Humphrey, thank you for reaching out to us.
We are truly sorry to hear that you are still waiting for your furniture. Covid, as I am sure you are already aware, has impacted our lead times due absences across our supply chains, customer support and production teams.
Please be assured that we are working tirelessly to ensure all our customers receive their furniture as soon as possible. We ask that you liaise with your retailer for an update on your order and we thank you for your continued patience.
Best wishes,
Hannah
UPDATED RESPONSE
Good morning, Mrs Humphrey. I am so pleased to hear that your sofas have arrived and that you are happy with the quality of them. We hope they bring you many years of joy and comfort!
Many thanks
Hannah
Avoid avoid until the current problems are sorted
Having always had Duresta furniture I ordered Two sofas, a footstool and a chair in July 2021. Told November, then January then February then I was told everything was in stock and there was an actual date for it to go into production and then for dispatch. That date then moved two weeks every two weeks. We thought we were getting there when the date held for two weeks only for us to then be told the date had moved by a month and then less than two weeks later by another month. So here we are having ordered in July last year with a projected date of end of may with zero confidence that we will actually receive our furniture at that point. I fully understood the issues with covid may have some impact but you cannot it use covid as an excuse for your horrendous customer service. Zero info provided to the store and when I emailed your customer services address not even an acknowledgement and when I called Duresta a clear “nothing to do with us guv”. So this shows there is no care for your customers. If things were in such a mess you should not be taking new orders - you need a crisis response to get your books back in order. Or are you prioritising newer orders and those of us who have already endured ridiculous waits can just keep waiting?
13. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Julie, thank you for reaching out to us.
We can assure you we care very much that our customers receive their furniture, and we are working tirelessly to ensure that this is as soon as possible.
We can only apologise that your delivery date has been delayed. As I know you are already aware, Covid has had a significant impact on our supply chains, production and customer service teams, which has sadly impacted our lead times.
However, I am truly sorry for your experience with our customer service team. We take complaints of this nature very seriously, and I will pass your comments on.
Please continue to liaise with your retailer for delivery updates and we thank you for continued patience.
Many thanks,
Hannah
Incorrect Seat Cushion Fillings
This is a follow up to my first review on 22 March. Still sadly no nearer to getting the correct feather seat cushion fillings. The problem was originally reported via our retailer on 25th February (nearly six weeks ago) and I understand, from a third party upholsterer instructed by Duresta, that the soonest we can expect the correct fillings is some time after Easter.
I continue to be extremely disappointed that no one at Duresta seems moved to contact us.
5. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Simon, I am very sorry to hear that you are still waiting for your replacement interiors. Please contact your retailer for an update on the delivery and they will liaise with us on your behalf.
I do apologise for the delay and the inconvenience.
Many thanks,
Hannah
Terrible Service.
I ordered a sofa via John Lewis from Duresta in early October 2021, so six months ago. I received a phone call from John Lewis this week to say Duresta were still waiting for the fabric, they haven't even started making my sofa! Terrible service. I've now cancelled the order, never again.
3. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Grahame, thank you for reaching out to us. We are truly sorry to hear that the fabric you ordered your furniture in, was still on its way to us. Please be assured we are working tirelessly to ensure we produce and deliver all our customers furniture as soon as possible.
Due to Covid related absences across our supply chains and production teams, our lead times have sadly been impacted. However, we can only apologise for your experience.
Take care and keep well,
Hannah
We waited over 10months for our suite…
We waited over 10months for our suite to be delivered We appreciate that due to the pandemic manufacturers and retailers experienced numerous problems many of which could not be anticipated at the time we placed our order. However little attempt was made(by either party) to keep us informed on progress with when our suite would be available for delivery.
1. huhtikuuta 2022
Vastaus yritykseltä Duresta
Hi Clive, thank you for reaching out to us. We sincerely apologise for your 10 month delay waiting for your furniture. As I know you are already aware, Covid has impacted our lead times, as supply chains, production and customer support teams have been effected.
That being said, I am truly sorry that you were not kept adequately informed of updates on your furniture's delivery. I will pass on your comments to the relevant teams.
I do hope that despite the extended lead time, you are pleased with your suite, and that it brings you many years of joy and comfort.
Best wishes,
Hannah
We are pleased with the sofa but
We are pleased with the sofa but it has taken so very long to be delivered. Our previous sofa was delivered damaged and we are still waiting for the replacement. hence 4 not 5 stars
29. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi Alison, thank you for leaving us a 4 star review. We are so happy to hear that you are pleased with your sofa.
We can only apologise for the delay you have experienced waiting for your furniture and that it was previously delivered damaged. Please keep liaising with your retailer where you bought your sofas from, and they will keep you updated on your replacement.
We do apologise for the inconvenience caused.
Best wishes,
Hannah
Our new Duresta Waldorf Suite
We are very pleased with our new Waldorf Suite in terms of quality, comfort and workmanship and it has been greatly admired by visitors who have seen it in situ so far and we would certainly recommend Duresta for these attributes.
We are not so happy with the length of time it took to receive the suite after ordering from our local retailer .We were given a 14 week delivery period but it actually took 39 weeks !. Whilst we appreciated there were significant problems for manufacturers and importers etc during the Covid pandemic and associated lockdowns we were repeatedly given delivery dates which did not materialise and information given to our retailer at various times in the process was clearly not correct. Even when were were advised that the suite was finished and ready for delivery it took 3 weeks to arrive from the manufacturing site in the East Midlands to our retailer in East Sussex.
Overall the delivery ( or lack of) saga) was very disappointing and we did start to ask the question if it was ever going to appear.
However it was worth waiting for and we are very pleased with and proud of our new furniture.
29. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi David, thank you for leaving us a 4 star review. We are so pleased to hear that you are happy with the quality, comfort and craftsmanship of your Waldorf Suite, and that it has been admired by your visitors!
We appreciate that you had frustrations waiting for your furniture and we can only apologise for your wait. As you are aware Covid has had an impact on our lead times as supply chains, production and customer support teams were effected. We are working tirelessly to ensure we deliver all our customers furniture as soon as possible.
Nonetheless, we hope your Waldorf Suite brings you many, many years of joy and comfort - and you are pleased, despite the wait.
Best wishes,
Hannah
First class sofa and well made
First class sofa and well made. Velvet material came out lighter than I thought but still love the whole effect.
27. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi Sarah, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your first class sofa and its quality!
We hope it brings you many years of joy and comfort.
Many thanks,
Hannah
We waited 8 months for our furniture…
We waited 8 months for our furniture which really was a long time but when it arrived it was superb quality and we were very pleased.
24. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi S Tiller, thank you for taking the time to leave us a 5 star review. We are so happy to hear that you are pleased with your furniture and the quality, despite your wait.
Best wishes,
Hannah
We have been waiting justshort of a…
We have been waiting just short of a year now !! For our two sofas ordered last April and it’s one excuse after another and it’s very worrying from a large supposedly respected company like Duresta unbelievable really !!!!
23. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Samantha, we are so sorry for the delay you are experiencing waiting for your two sofas. We understand your frustrations and we are aware that our lead times are longer than usual.
The impact that Covid has had on our supply chains, production and customer care teams has sadly effected our lead times. However, please be assured we are working tirelessly to ensure all our customers receive their furniture as soon as possible.
We thank you for your continued patience.
Best wishes,
Hannah
Terrible customer service & poor qualtity cushion interiors
We have experienced the most terrible problems getting incorrect/badly made cushion replaced. Despite numerous complaints and promises of new back cushions none have arrived, date after date is missed and nobody at Duresta seems to care. If this company survives it will be a miracle as their quality has gone downhill and nobody in customer services gives a damn. How a company who makes £4000 sofas has such bad customer services is beyond me. The problem is there's not much choice out there and most of them are owned by the company that owns Duresta. If you can buy elsewhere I would recommend you do so. Bad management in the bane of a lot of UK companies it seems.
22. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi John, I am truly sorry to hear about your experience with our customer service and the quality of your cushion interiors were, on this occasion, disappointing. Please be assured that we do care and want to rectify these issues for you. We are taking your complaint very seriously and your comments will be passed on to the relevant teams.
Please return to the retailer where you bought your furniture from, for an update and they will liaise with us on your behalf. Again, we sincerely apologise for the interiors you recieved, they are not a true reflection of our usual standards.
Best wishes,
Hannah
This product is the best but the level…
This product is the best but the level of waiting is far too long.
22. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi John, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with the furniture you recieved. We are aware of our extended lead times and we are working tirelessly to deliver all our customers their furniture as soon as possible, however, we do sincerely apologise for the delay you experienced.
Best wishes,
Hannah
Vastaus yritykseltä Duresta
Hi Chris, thank you for taking the time to leave us a 5 star review. We are so happy to hear that you are pleased with the quality of your furniture, and that it is admired by everyone!
Best wishes,
Hannah.
Vastaus yritykseltä Duresta
Hi Mr Woodcock, thank you for taking the time to leave us a 5 star review! We are really pleased to hear that you are happy with the design and comfortability of your furniture. We hope they bring you many years of joy and comfort.
Best wishes,
Hannah
Only 2 stars as it took 9 months to…
Only 2 stars as it took 9 months to deliver!!
15. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi Ant, thank you for reaching out to us. We do apologise for the delay in receiving your furniture. Due to Covid related absences across our supply chains, production and customer support teams our lead times were impacted.
Many thanks,
Hannah
Beautifully comfortable.
15. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi Mrs Lamberth, thank you for taking the time to leave us a 5 star review! We are so pleased that your furniture is so beautifully comfortable.
Best wishes,
Hannah
Product superb
Product superb, but you have to hope you’ll survive until it’s delivered!
15. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi John, thank you for reaching out. We are so pleased to hear that you are happy with your furniture. We do apologise for the delay in waiting for your furniture, due to Covid related absences across our supply, production and customer support teams our lead times have been effected.
Best wishes,
Hannah
Very happy with our lovely suite
Very happy with our lovely suite, ordered a good while ago but due to covid took longer than the specified 3 months.
Well made, very comfortable, great colour
12. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi Angela, thank you for taking the time to leave us a 5 star review. We are so happy to hear that you are pleased with the comfortability and appearance of your suite!
Best wishes,
Hannah.
Need to sort themselves out
Given date for delivery just before xmas so day before scrapped old suite only to be told there was a mistake and our furniture wasnt ready. Smiths the Rink kindly lent us something to cover over xmas, When it finally arrived pipping was wrong colour...settled with a discount...What a shambles. The saving grace is that we love the Coco suite. Product appears good
8. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi George, I am so sorry that you experienced a delay waiting for your furniture. Due to Covid related absences across our supply chains, production and customer support teams our ability to deliver all our pre-Christmas orders was impacted. I can only apologise that your suite arrived in the wrong piping. Despite the incorrect piping and extended lead times we are so happy to hear that you are pleased with your Coco suite.
Best wishes,
Hannah
Beautiful Antibes
It took a long time to come but we love our Antibes furniture.
On a constructive note can we report that the metal Duresta badge on the sofa is very (too) sharp.
4. maaliskuuta 2022
Vastaus yritykseltä Duresta
Hi Mr Anthony Hogg, thank you for leaving us a 4 star review. We are so pleased to hear that you are happy with your Antibes sofa, we hope they were worth the wait! Thank you for your feedback on the Duresta badge, I will be sure to pass your comments on. If you are not satisfied with the badge then please return to the retailer where you bought your Antibes from, and they will be happy to assist you.
Many thanks
Hannah
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