We have complained numerous times regarding our Belgrade sofa cushions. Although they have remade them several times and then given a discount the sofa is still not acceptable i.e. not comfy and th... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great service from Amanda at Duresta. She has gone above and beyond in terms of communication and helpfulness. James Forsyth @Lucas Furniture
Yritys on vastannut
I’m delighted with my sofa and armchair. Two pieces of quality, substantial furniture. They’re well made and comfortable. I’m so pleased with my choice of fabrics, a gorgeous rich Rembrandt green vel... Näytä lisää
Yritys on vastannut
Small issue with my Duresta Coco sofa, just a phone call and all sorted out, sent a first class technician, Steve was just the right man for the job very professional came got on with the job and it’s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Yhteystiedot
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Yhdistynyt kuningaskunta
- customer.service@duresta.co.uk
- duresta.com
4,4
Erinomainen
524 arvostelua
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On vastannut 66 %: iin saamistaan huonoista arvosteluista
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Many false promises and still waiting after a year and no idea why
We ordred a sofa and sofa bed from Duresta in early June 2021, with an anticipated delivery date of September. We were then told it would be December. Guests for Christmas but no sofas, we slept on the floor! January and the sofa arrived - hurrah ! Sofa bed promised for February, then early April, then we were told it was being made (early May), then it was ready for delivery from Duresta next week ... but two weeks have come and gone and we are none the wiser. The dealer has been great - they are as frustrated as we are with Duresta. The guff on the Duresta web site doesn't excuse their inability to provide customers, some of whom, like us, have been waiting over a year, with reliable information.
10. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Robert, thank you for reaching out to us. We are so sorry for the delay in waiting for your furniture.
Due to the unprecedented demand for furniture, alongside the global shortage in fabrics, raw materials and labour, combined with Covid related absence across our supply chains and production teams, our lead times have been effected.
We do apologise that you were not kept adequately informed - I will ensure your comments get passed onto the relevant teams.
Best wishes,
Hannah
Love my new sofa.
2. kesäkuuta 2022
Vastaus yritykseltä Duresta
Hi June, thank you for taking the time to leave us a 5 star review!
We are so pleased to hear that you love your new sofa, we hope it brings you many years of joy and comfort.
Best wishes
Hannah
Harvard range
Fantastic suite and chairs we knew lead times were long but we were ok with that as we had a lot of decorating to do
Product is high quality and very comfortable
1. kesäkuuta 2022
Vastaus yritykseltä Duresta
Hi Neil, thank you for taking the time to leave us a 5 star review!
We are so pleased to hear that you are happy with your Harvard suite and chairs and their quality. I am sure they look fabulous in your newly decorated home!
We hope they bring you many years of joy and comfort.
Best wishes
Hannah
Sofa is good
Sofa is good, but 40 weeks from order date to delivery was too excessive to give any better score!
31. toukokuuta 2022
361 days later
We ordered 4 items of Duresta furniture on 28 May 2021 and were quoted a lead time of 4 months. After 6 rescheduled dates for completion, the furniture finally arrived on 24 May 2022. The wait was extremely frustrating and the communication from Duresta via the retailer was vague and inconsistent. I understand that supply chains and staffing have been challenging, but clear and honest communication about the situation would have been helpful.
The furniture itself is wonderful; the quality of material and finish is great, it looks fantastic and is very comfortable.
5 stars for the furniture itself and 0 for Duresta's service.
30. toukokuuta 2022
Vastaus yritykseltä Duresta
Hi DC, thank you for reaching out to us. We are truly sorry for your experience and the delay in receiving your furniture.
As I know you are already aware we have experienced significant absence across our supply, production and social support teams which have effected our lead times. Nonetheless, we are sorry that you were not kept adequately informed, and I will pass your comments on to the relevant teams.
We are, however, so happy to hear that you are pleased with the quality, design, and comfortability of your furniture. We hope it brings you many years of joy and comfort.
Many thanks,
Hannah
Vastaus yritykseltä Duresta
Hi Karen, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with our fab furniture!
We do apologise for your wait in receiving our furniture, Covid related absences across our supply chains, production and customer support teams has impacted our lead times. We are working as hard as we can to ensure all our customers receive their furniture as soon as possible.
Best wishes,
Hannah
Promised delivery dates came and went.
Promised delivery dates came and went.
Poor and miscommunications
Delivered wrong product (rear cushions)
A 10 month nightmare.
Fortunately, pleased with sofas now they have arrived.
24. toukokuuta 2022
Vastaus yritykseltä Duresta
Hi Mike, thank you for reaching out to us. We are so pleased to hear that are you are happy with your sofas. But we are sorry to hear about your experience, please be assured we take complaints of this nature very seriously. I will pass your comments on to the relevant teams.
We hope your furniture brings you many years of joy and comfort.
Many thanks,
Hannah
Althorp Russet/stone sofa chair and footstool.
Although I have given 5 stars as we are very pleased with sofa chair and footstool, we were dissapointed with the delivery time, nearly a year to arrive but must say it was worth the wait.The suite looks stunning and elegant.It was quite expensive but you only get what you pay for.I would recommend Duresta because the excellent quality.
24. toukokuuta 2022
Vastaus yritykseltä Duresta
Hello, David. Thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your sofa, chair and footstool dressed in Althorp Russet Stone and its quality. We do apologise for the delay in receiving your furniture but we are so glad it was worth the wait!
We hope your Duresta furniture brings you many years of joy and comfort.
Many thanks
Hannah
Excellent quality and extremely…
Excellent quality and extremely comfortable 3 seater settee. It was worth the wait.
17. toukokuuta 2022
Vastaus yritykseltä Duresta
Hi Kate, thank you for taking the time to leave us a 5 star review! We are so pleased to hear that you are happy with the quality and comfortability of your 3 seater sofa.
We hope it brings you many years of joy and comfort.
Many thanks
Hannah
Great sofa
Great sofa, worth the wait and great delivery service from Old creamery in Yeovil
8. toukokuuta 2022
Vastaus yritykseltä Duresta
Hi Claire, thank you for taking the time to leave us a 5 star review! I am so happy to hear you are happy with your sofa and your positive experience with the delivery.
Best wishes
Hannah
Dreadful
We are now 13 months post paying over £3k deposit for a £10k sofa. sitting on summerhouse furniture for months now! we too have had every excuse under sun for lack of sofa. material delays , Duresta moving sute and existing staff. it willing to travel to new site, covid. the list goes on and on. still no confirmed delivery date. will duresta be here in 25 years to honour the frame guarantee that underpins the supposed hand built element of this brand. retailer dies keep in touch but it is embarrassing as they keep saying sorry it’s out of their control. perhaps they should stop stocking them (cooke’s christchurch). they seems to have given up with it. i would urge people to look elsewhere as you will feel let down by duresta as we have been
2. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Karen, thank you for reaching out to us.
As I know you are already aware, we have experienced a significant Covid related absences across our supply chains, production and customer support teams. Which has sadly had an impact on our lead times.
Please be assured we are working tirelessly to ensure all our customers receive their furniture as soon as possible.
Thank you for you continued support and patience and please liaise with Cooke's Christchurch for an update on your delivery.
Best wishes,
Hannah
Outstanding customer service!
Outstanding customer service! Very pleased with my Duresta Bayswater sofa and chair, outstanding quality product!
27. huhtikuuta 2022
Vastaus yritykseltä Duresta
Hi Suzanne, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with the level of customer service you recieved and that your Bayswater sofa!
We hope it brings you many years of joy and comfort.
Best wishes
Hannah
This is my second Duresta suit I have…
This is my second Duresta suit I have had . They are beautifully made hard wearing and too long lasting( husband doesn’t want them replaced) THe materials are wonderfull with lots of cjoice
25. huhtikuuta 2022
Vastaus yritykseltä Duresta
Hi Sue, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are so happy with both your old and new Duresta suites, and the extensive material choices!
We hope they bring you many years of joy and comfort.
Best wishes,
Hannah
The sofa is poorly built and…
The sofa is poorly built and uncomfortable,
It creeks when getting up and down.
The cushions don't sit high enough at the back pluss they keep dropping down, it's awful.
I've asked furniture village for a refund and have got in touch with furniture ombudsman because I feel so let down.
It was an expensive sofa and I've had to buy a second hand one for the time being.
25. huhtikuuta 2022
Vastaus yritykseltä Duresta
Hi Richard, thank you for reaching out. I am so sorry to hear you have experienced problems with your furniture.
Please be assured we take complaints of this nature very seriously and I will pass your comments on to the relevant teams.
We ask that you return to Furniture Village who will liaise with us on your behalf, and we will work to resolve the issue for you.
Many thanks
Hannah
Due to covid I did have a long wait for…
Due to covid I did have a long wait for my settees. But finally here and well worth the wait. Thrilled to bits!!
24. huhtikuuta 2022
Vastaus yritykseltä Duresta
Hi Christine, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your sofas!
We hope they bring you many years of joy and comfort.
Best wishes,
Hannah
We’ve had a terrible experience with…
We’ve had a terrible experience with Duresta - workmanship dreadful, three sofa’s later we have one which is acceptable
22. huhtikuuta 2022
Vastaus yritykseltä Duresta
Hi Patricia, I am so sorry to hear that you have had a negative experience with your Duresta sofas. Please be assured that we take complaints of this nature very seriously and I will pass your comments on to the relevant teams.
We hope that your sofa does bring you many years of joy and comfort despite your experience.
Many thanks
Hannah
Avoid avoid avoid
Well that’s it .now 12 months since we ordered the Furniture from these guys,had every excuse in the book and several delivery dates,they must lie in their sleep,the retailer must be in on it they still take your money and quote you 20 weeks,they must know there’s no chance.still no wiser to delivery,last excuse was shortage of cord😂😂🙈
We’ve been had don’t know how this is legal.
20. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Robert, thank you for reaching out. I am so sorry to hear that you are still waiting for your furniture after 12 months. Due to Covid related absences across our supply chain, production and customer support teams our lead times have sadly been impacted.
Please be assured we are working tirelessly to ensure that we deliver furniture to all our customers as soon as possible. Please liaise with your retailer for a delivery update and we thank you for your continued patience.
Best wishes,
Hannah
They just don’t care!
They just don’t care!
Like many others I ordered from Duresta in September 2021, trying to be realistic and accepting the 24 weeks to delivery.
Unfortunately, I too am held in the very long queue with ridiculous excuses and even worse customer service.
We chose Duresta as a quality brand, thinking (wrongly) it would be a smooth ride.
We all know the pandemic caused problems for everyone and appreciate giving a 24 week delivery time was inevitable under the circumstances.
Obviously it is clear From other reviews this is not a realistic lead time and they need to be open and honest with us - the paying customer!
Hindsight- wish I’d never bothered ordering from Duresta…there’s other manufacturers that work with their customers and give realistic delivery times.
One star is too much…
19. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Karen. Thank you for reaching out to us.
I am truly sorry that you have experienced a delay with the delivery of your furniture. As I know you already aware, Covid has impacted our lead times, due to absences across our supply chain, production and customer support teams.
Pleased be assured that we are working as hard as we can to ensure that all our customers receive their furniture as soon as possible.
Please continue to liaise with your retailer for an update on your delivery, we thank you for your continued patience.
Best wishes,
Hannah
Our Duresta sofa,s
Our Duresta sofas arrived at last ! and they are beautiful to look at and extremely comfortable to sit on. Definitely worth the wait and spending the extra amount of money on them.
18. huhtikuuta 2022
Vastaus yritykseltä Duresta
Hi Mrs Shenaz Mahmood, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with the beautiful design and comfortability of your sofas.
We hope they bring you many years of joy and comfort.
Many thanks
Hannah
Vintage limited
Beautiful piece of furniture vintage limited edition chair which we first saw pre lockdown. With beauty comes the quality just gorgeous.
14. huhtikuuta 2022
Vastaus yritykseltä Duresta
Hi ANjord, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are pleased with the quality of your gorgeous chair!
Many thanks,
Hannah
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