Dublin Airport Arvostelua 

Would have given zero stars! Such an unfriendly airport with everything closing about 9pm even though flights go much later than that and Ryanair late flights are always delayed, but just not enough to have to pay compensation! Staff rudely telling us we had to move on to the gate and when we get there all that's open is the vending machine!

Searchers are complete amateurs badly trained and incredibly rude. One of them basically tried to steal my zippo which is a present bought for me by my daughter 20 years ago. I am an engineer and have worked overseas for decades and always carry the zippo and have NEVER been challenged for carrying it. Searcher who was on his first day told me they have always been illegal and said don’t worry I’ll get rid of it for you. Then got cheeky and played the ‘you need to calm down’ card, I missed my flight to Germany and had to stay the night and book another flight. Are Lingus were great, the girl I dealt with agreed that the searchers are the worst thing about the airport and they didn’t charge me to change flights due to the embarrassingly bad behaviour by the searchers.
I usually avoid flying out of Dublin but from now on I will avoid it like the plague.

I arrived by air at Dublin Airport with an hour to spare for a connecting flight. Asked if I could transfer to my gate airside. "No" was reply. Had to walk 10 mins to get out of Arrivals. then enter Departures. Security queue was quite long. With 20 mins to go managed to request way to front via understanding travellers. 10 mins walk to gate as final call being made. Departing plane a couple of gates from one I arrived on. No time for refreshments or facilities. What a waste of time, stress and unnecessary security check. Won't be back.

Loved my trip but the airport experience was not fun. We decided that next time you we won't bother purchasing tickets to a lounge because even if you show up 3.5 hours early, you don't get to spend the time in there anyway because rental car and security take forever. You can't get your money back from the lounges even if it was the airport's faut. I am an avid traveler so traveling is not new for me. It's also alot of standing around with no place to sit so not great for anyone with any sort of injury or disability. My father was in alot of pain while we had to wait.

The airport is way undersized for the volume of passengers. Line ups to washrooms, not enough seating, bad signage directions, no phone charging stations, seats in eating areas in disrepair, and intercom announcing flights is unintelligible.

horrible people worst airport ever my brothers bag fit in the bag sizer and we still got charged €60!!!!! mind you this was a gear bag that fits perfectly under the seat R.I.D.I.C.U.L.O.U.S never coming back here ever again such a bad place even the staff were rude about the situation.

We were boarding our flight from Dublin back to Kerry. We were going through the boarding system where you show your passport and boarding pass before getting on plane. I was with my boyfriend’s family and one of his family members got called out for a bag check in the Ryanair bag check boxes. His bag fit perfectly in but they still charged him €60 EXTRA even though it fit in the box. The staff were rude about the situation and were incredibly rude in general. Not a lot of people can be affording an extra €60 just like that and the thing is THE BAG FIT IN THE BOX. Most horrible people ever and so miserable. No sympathy for anyone.

Brought a gadget for the holiday which was scanned 3 times! Took time to scan the luggages and inside it during the security screen, less staff around ti do the screening it was around 5:40 am. Missed our flight because of it. Begged the staff if he could checked ours first coz we will miss the flight but instead grabbed the item and rescanned again for the 3rd time. Cost me 600€ for the rebooking.

Extremely rude bag check woman was sarcastic to me on two occasions 2 years apart: Calling me over and asking me "Am I your wife?" and leaving me to guess what I did wrong. Apparently I didn't push a bag 1 ft over onto the conveyer belt. Apparently not understanding the rules in this one specific airport when every single airport has different rules merits a highly unprofessional sarcastic comment. In fact in some you just put your bag on the counter and the staff will just drag it along themselves to the conveyer belt without some entitled allergic to work overreaction.

The fear would be on me to speak to anyone in that matter if I was working a customer-facing job. But I suppose Dublin Airport just doesn't care enough to discipline these kind of people or give them the boot as she's still there two years later. Other staff were nice enough though. I also reported this incident through the Customer Experience form on the Dublin Airport website.

One of the worst airports in Europe. Overcrowded, backlogged and understaffed security screening, frequently turned away from the T1 lounge due to max capacity, Liffey Lounge has old and stained seating, unfriendly staff throughout the airport.

The staff in pret are all so kind. All the staff are clearly making an effort to ensure the customers are enjoying their experience. All going above and beyond.

Had the most amazing few days in Dublin with my friend. However on our return journey treatment by one female at security was disgusting not only to us but to an elderly lady also very rude and threw her tray back at her never seen anything like it in my life clearly she is in the wrong job!!!!!!!

Airport mad busy, ques horrendous no seats at the gate.. awful but that won’t bother them! And as for Ryan air, no comment

If I could give zero stars I would. It is the worst airport in Europe. Massively over crowded. Security staff rude nasty & ignorant. Horrible to passengers treating us as if we are all idiots. Old airport not capable of dealing with this massive amount of passengers pushing us through as if we were a herd of sheep. I never want to use it again. In future will use Standstead or Manchester to Shannon. Look at Copenhagen Airport & see how smoothly it runs, with well trained & polite staff, you might learn something.

Cannot put zero stars - treated like an imbecile by member of staff and the manager - will never use burger king again. Unfortunately I had paid for the meal otherwise I would have walked. I needed to eat as a diabetic and I am 71 years old and severely mobility reduced. Please do not support these idiots they do not deserve your custom

A great experience at Dublin airport for both arrival and leaving. Everything signposted well and everyone who works here has been so helpful. Special assistance staff were so kind and helpful and the food concession staff were great particularly the Food Village and Pret A Manger. Regular updates on flights keep passengers informed. Very impressed.

No a happy customer I done drop and go didn't wanna leave my keys but was made I returned back and I had medication stolen from my car I had to make a report to garda and not a phone call or nothing there controlled drugs that where taken my passenger seat was moved 🙃 as for prm assist there dreadful 🙃

Nothing to complain about in general about the airport, but I think the security checks are inadequate (T1 terminal):

- first of all, despite the relative calm of the time, great confusion of everything: noises, confused people, security personnel drumming on trays or whistling and anything else that can serve to make the atmosphere tense;

- unlike my last trip a year ago (when they told me not to take the PC out of the suitcase - thanks to the latest generation scanners), now it is mandatory to remove PCs and similar electronic devices (that is, instead of progressing they have regressed: I do not know the reason, which they surely have)...

- some things didn't pass through the personal scanner (as can often happen): one of these were shoes with metal parts: I was requested to took them off, then the operator put them in a new tray and passed them through the luggage scanner, and left me to stand and walk barefoot ... :(

- the prevailing average attitude of the operators was very critical and accusatory, as if they always had a drug dealer or a violent person in front of them, which is not the case in most other airports I've known;

- several operators, by image and manner, are rather "crude".

Irritating the travelers doesn't prove they guarantee greater safety and are better than other airports... If anything, it shows the opposite.

Update your website! Very frustrating to have outdated info! Especially when traveling with kids! I spent ages looking for the terminal 2 playarea , that no longer exists. But still appears listed on your website.

Good and bad. This was my first experience of departing from Dublin Airport. There was a big jam at the security queues although a marshal tried to direct customers to the best line. Shoe removal was inconsistent.

I got to the scanner and was sent back to put my normal shoes (not thick soles or anything) in a tray. I waited whilst they caught up only to find them going to the examination channel. From there they were sent back again whilst I stood for longer without shoes. Eventually I spotted them come through again to the safe channel. But no one kept me informed. Why not just search them?

The staff were polite but pushed that service needs an overhaul. The rest of the airport was much cleaner than Heathrow. The walks were hugely long though.

Overall I would use fast track and a lounge next time