Widerøe Arvostelua 

Den sämsta upplevelsen någonsin kopplat till flygbolag. Våra bagage kom inte med flyget, anlände två dagar senare. I princip radiotystnad gällande status på leverans av bagagen samt om dom var upphittade eller ej. Ca 70% av resenärerna fick samma bemötande och upplevelse.
Förmodligen brist på konkurrens i området.

Helt elendig kundeservice. Velg et annet selskap om mulig. De ansatte er frekke, korte og lite behjelpelige. De svarer ikke på spørsmålene som blir stillt men kopierer og limer inn nr til kundeservice.. utrolig vanskelig å bestille fly til barn. Jeg la inn en bestilling på 5000kr, så ble den kansellert fra deres side fordi det ikke var 6000 på konto. Så de forsøkte å trekke mer penger enn det jeg faktisk hadde bestilt for. Har holdt på i 4 dager med en og samme billett. Aldri vært så frustrert over et selskap før.

Jeg har flydd med Widerø fra Hammerfest, fra Oslo og fra Trondheim . God hjelp på flyplassen og også ombord. Jeg fikk behov for assistanse på flyplassen på en av turene og det ble ordnet umiddelbart slik at jeg fikk hjelp hele veien med flybytte og ved ankomst. Vet også at personer med større hjelpebehov enn meg har møtt smidige løsninger når det gjelder extra hjelpemidler. Dess lenger nord bedre assistanse og smidighet. Bare blide og positive ansatte.

Bought a ticket to my brother's wedding in good time. They sent an email in May about a changed arrival time, with an automatic acceptance of the change if I didn't respond within 14 days. This email didn't reach me. I still discovered it a whole month in advance of the wedding, but customer support is unwilling to make any exceptions, and I have to pay full price for the change.

I am furious that this is legal. They can easily check in their system that the email was unopened and did not reach me. Why not send an SMS? Airlines send last minute changes and delays all the time by sms - sending such an important change with such a final deadline by email is clearly with the aim of going unnoticed. No notification was sent in the Widerøe app either. In fact, the app actually deleted the trip entirely, and I had to manually re-add it.

In the end, it would have been economically cheaper to buy a ticket 2 weeks before.

Idiot selskap som fær før det annslåtte klokke slette å ei fly vertinne som kommer inn etter på, stirrer stykt på mæ å spør om navne mitt åsså sier at du var for sein å går vekk ende opp med djævelsk lang ommveg og større kostnad førr å kom mæ hjem pga d gikk ikke flere fly, blir ikke å ta noen flere fly i framtiden i hvertfall ikke dett selskapet

Je reçois la veille (!!!?) de mon départ un message comme quoi mon avion sera retardé et que donc je vais rater ma connexion. Finalement nouveau message le lendemain avec l'horaire de départ initial (!!!?), sauf que sur place, l'avion est finalement quand même retardé. Et donc je rate ma connexion et perd un jour de vacances, avec tout ce qui s'en suit : une nuit d'hôtel perdue, un ferry prépayé que j'ai manqué... Quand j'ai introduit une plainte, ils ont trouvé tous les subterfuges pour ne pas payer. Bref, ça à l'air bon marché, mais en réalité cette compagnie vous coûte au final très cher.

I have never experienced such a disappointing and stressful journey with an airline.
The first and most serious issue concerns passenger safety and boarding procedures. At Oslo Airport, there appeared to be either inadequate boarding checks or none at all. After leaving the terminal, passengers were left to walk alone on the apron, where several aircraft were parked and ready for departure. No member of staff directed passengers to the correct aircraft.
As a result, I accidentally boarded the wrong aircraft.
Before boarding, my cabin baggage was taken from me at the aircraft stairs. That bag contained my original professional certificates and documents, which are essential for my job as a cruise ship officer.
Once on board, I looked for seat 12C, as shown on my boarding pass (Oslo–Molde), but the aircraft only had seats up to row 10. I immediately showed my boarding pass to a flight attendant, expecting the mistake to be identified. Instead, I was simply told, "You can sit wherever you want."
Around twenty minutes later, another member of the staff informed me that I was actually on the wrong aircraft.
When I left that aircraft and boarded the correct one, I repeatedly asked members of staff about my cabin baggage. Every person I spoke to assured me that my bag had already been transferred to the correct aircraft and told me not to worry.
Unfortunately, when I arrived in Molde, my cabin baggage was missing.
I immediately reported the missing baggage. Instead of receiving clear assistance, I was informed that I was responsible because it was my cabin baggage. However, the bag had been taken from me by the airline staff before boarding, and I had been repeatedly assured that it had been transferred correctly.
I was not provided with a Property Irregularity Report (PIR), nor with any receipt confirming my baggage claim. I also struggled to obtain any information afterwards, and it was extremely difficult to contact anyone by phone.
The consequences were extremely serious. Those documents were indispensable for my work. Without them, I could not legally join my ship as a crew member.
Fortunately, my employer acted with professionalism and allowed me to board the vessel as a passenger until my documents could be recovered.
Even after my baggage was located in Molde, the airline refused to forward it to the next port where my ship had already arrived. My employer ultimately had to spend more than €1,000 to arrange private transportation so that I could receive my baggage.
Had my employer not intervened, I could have lost my contract and faced the costly and time-consuming process of replacing professional certificates collected throughout my career.
This experience highlighted serious concerns regarding boarding procedures, passenger assistance, baggage handling and customer support. The fact that a passenger was able to board the wrong aircraft without being stopped raises important questions about the effectiveness of the boarding process.
I sincerely hope the airline reviews these procedures to ensure that no other passenger has to go through a similar experience.
This has been, by far, the most stressful airline experience I have ever had.
I would also like to point out that this was not my first flight. I have been travelling by air for more than 14 years and have taken hundreds of flights around the world, both for work and personal travel. Never before have I experienced such a combination of inadequate boarding procedures, poor baggage handling, and lack of customer support. Without any doubt, this has been the worst airline experience of my life.

Wideroe er det største kjeltringer når det kommer til etter registrering av poeng. De er flink å sende reklame, men de gjør det utrolig tungvindt med å etterspørre etter Ticket number som de ikke gir fra seg frivillig.

J’ai vécu une expérience extrêmement décevante avec Widerøe.

J’avais réservé un vol avec un bagage en soute inclus. À mon arrivée à l’aéroport, j’ai appris que le vol était en surbooking et que ma réservation de bagage n’avait pas été prise en compte. La compagnie m’a proposé un second vol plusieurs heures plus tard, mais sans inclure mon bagage une nouvelle fois. Dans ces conditions, il m’était impossible de voyager.

J’ai passé près de dix heures à l’aéroport sans véritable assistance ni communication de la part de la compagnie. Finalement, faute de solution, j’ai dû acheter à mes propres frais un nouveau billet pour la semaine suivante.

J’ai ensuite déposé une réclamation afin d’obtenir le remboursement de mon premier vol. Ma demande a été rejetée, sans que Widerøe ne reconnaisse la moindre responsabilité concernant le surbooking et les erreurs liées à ma réservation.

Je comprends que des imprévus puissent arriver, mais ce qui est inacceptable, c’est le manque total d’assistance, de communication et de prise de responsabilité. Je déconseille cette compagnie à toute personne qui recherche un transporteur fiable et un service client digne de ce nom.

Having read various reviews I was a little worried if I or my checked luggage would arrive at the right time and place. Apart from a slight delay from Aberdeen to Stavanger, no issues at heading to Alesund via Bergen and back home. Staff friendly, everything on time and luggage arrived where it should. Twice a free sweet do obviously not standard. I guess it's a budget flight after all. A couple of flights the seats were very neat but ok for me. Maybe I was just lucky.

Flyet vårt ble nedskalert og vi ble flyttet til et fly som går to timer FØR vi ankommer flyplassen. Vi hadde i utgangspunktet GOD tid (tre timers venting). Kontaktet kundeservice, og de var ikke behjelpelige med noe som helst. Ikke foreslo de noen løsning heller. "Vi beklager" virker å være standardsvaret der i gården.

Our flight from Leknes to Bodo (only a 20-25 minute flight) was cancelled at the last moment, when we were already at the gate. Due to the wind (it wasn't that windy) or low clouds (it wasn't that cloudy), the plane couldn't land and was forced to fly to Svolvaer. 20 minutes earlier, a similar plane landed and took off again from the airport without any problems because of the weather. We found it a strange explanation. Because of the cancellation, we missed our two connecting flights from Bodo to Bergen and from Bergen to Amsterdam. We were forced to travel by bus to Evenes (4 hours), take an evening flight to Oslo (which had exactly 39 free seats left, what a coincidence). In Oslo we had to 'sleep' in a hotel near the airport. We arrived at 23.30 and had to leave at 4.00 to get back to the airport in time. We didn't get our luggage back at Oslo airport so we only had our hand luggage. We flew to Amsterdam the other morning, where we arrived 12 hours later than expected. When you speak to customer service, they tell you there were extraordinary weather conditions and it happened out of Wideroe's control. I don't buy it. Never flying with this airline again...

Supert med studentbillett på korte strekninger. Bra app.

Ble nektet ombordstigning stigning å når jeg kommer inn i flyet blir æ dirigert bak i flyet å la hand bagasjen der men var ikke plass så nu sitter jeg fremst å bagasjen bakerst. Jævla moped fly.

How can Wideroe justify providing a budget service now, for a premium price? after paying 5000NOK for a one-way ticket from Bergen to Aberdeen, they now expect us to pay for a coffee or a snack, it's incredible. I and I'm sure many others, now try to avoid using them whenever possible.

They sell tickets without carry-on luggage (unheard of), and then hand out fines upon boarding. People buying combined tickets don't see this, and women end up paying fines for their handbags. Don't be fooled. And on top of that, the boarding is segregated, just like in the days of slavery. A practice unheard of anywhere else. It's the Middle Ages.

3h late, replacement machine had no space for luggage and up to tbe guest to fix that

Gepäck wegen Übergewicht ausgeladen und nach 5 Tagen immer noch nicht da! Sauerei, der Skiurlaub müsste erstattet werden!!!

Flyet ble 35min forskinga pga de skulle ta matpause dermed mistet jeg toget og måtte vente i 1.5 time på neste tog