Dubarry of Ireland Arvostelua 404

Je viens d être victime d'une arnaque sur le site dubbarry-france arnaque 92 euros de perdus...j ai contacté le vrai site , hallucinant regarder le commentaire en fin de page dubbary.com.le vrai site est pour la France impossible de l écrire ici.google le déclare fiable le faux site

Due to the London store being closed for a while I wasn't able to try a different size in store. However, Amber from their customer service team was very helpful in organising a prepaid return then sending out the different size to try and reassuring me if it wasn't right they'd send the original size. Very accommodating and friendly customer service.

Na 20 wandelingen in het bos is de zool helemaal losgeraakt en is deze ook gaan scheuren. Vorige paar ging 10 jaar mee, deze 1 jaar. Is echt zeer slechte kwaliteit, zou toch niet mogen voor dat geld.

My Dubarry experience has been exceptional. An initial fault that was not straightforward was sorted super quickly and to such a high standard. I am thrilled with the result.
In particular the customer service operator I dealt with was amazing.

Amber at Customer Services was excellent, friendly and personable. Nothing was too much bother. A 1st class after sales service.

Best customer service experience. I have contacted costumer service as my boots had a problem and frankly I was expecting a “sort it yourself” kind of reply however I have received a fantastic service from Penny. Great, fast communication and problem solving. Thank you all!

Dubarry Fastnet boots. Leaked like a sieve so can't use. Did contact them but they couldn't fix as bought s/h. Get that but they shouldn't leak, they'd clearly not been worn.

The customer service at Dubarry is exemplary. I had a broken zip on my handbag, I contacted Dubarry and immediately had a reply together with a free return label and promise of a replacement. Unfortunately the item was discontinued, Dubarry gave me a full refund immediately. I tried to find a stockist that still had one, with no luck. My particular thanks go to Amber who helped me find a retailer that had one in stock. My emails were always answered straight away by her. This I felt was above and beyond good service. Well done.

Very good customer service when replacing a faulty product.

Having been an avid customer of Dubarry Chelsea Boots for many years, I have recently experienced worsening quality and think I will need to find a new manufacturer. In the latest purchase the rear boot pull split, even though the boot was only just out of the 12-month warranty, no repair was offered. To charge £280 for a pair of boots and not stand behind the quality is disappointing.

Nooit meer Dubarry laarzen!
De laars is geweldig, maar de zolen verpulveren helmaal! Na 2 jaar. Voor garantie zegt de importeur dat je de laarzen te weinig draagt, dus geen garantie. Zelfs op rubberen kaplaarzen van de HEMA krijg je nog meer service en garantie.

After years of having several pairs of there boot I have found the quality shocking of late . I wore a pair that I keep for best to Burghley horses trails this weekend and both soles came away from the boots leading me to purchase boots from another company . I took the boots to the trade stand to be told it will cost me way over £100 to get the fixed when these boots have be worn less than 20 times . But they did offer me a glass of champagne to ease the blow 😤 never again will I be wasting my money on a company that have this type of customer service

I've owned Dubarry sailing boots for some years but used them very little. On a recent trip, both boots suddenly came apart at the sole. It's obvious that the rubber in the sole material is turning to powder and losing its strength. That's clearly a major design/manufacturing defect and the boots are not fit for purpose. I see from the internet that there are many identical reports from others so it's not just me. What are you going to do to rectify the problem, Messrs Dubarry?

Honourable company with fantastic products of the highest quality, and very accommodating staff, standing by their word. We would recommend Dubarry to all.

I bought a pair of brand new Dubarry Galway boots a number of years ago at a country fair. I thought I was making an investment purchase. The marketing information gave a glowing picture as to the reliability and longevity of the boots. The price point certainly lead me to believe I was purchasing high quality prestigious footwear. But alas this was not the case in my experience.
My boots were carefully worn, well looked after and kept correctly. Over time I was disappointed to find that the sole of one boot had separated from the footbed along half its length and the other boot was cracked along the sole line. The boots were completely unwearable and not repairable by two well regarded local shoe repair companies. I took their collective advice and contacted Dubarry for their comments.
I was completely transparent regarding that this had occurred after the period of manufacturers guarantee.
After contacting Dubarry customer service I was eventually told that “Your boots have suffered from a natural process called hydrolysis which occurs due to the breakdown of the rubber midsole over time”. I was assured that this was not a fault. However, had I known about the possibility of hydrolysis occurring within the footbed I would not have purchased the Galway boots. I was offered a 20% discount off a new pair of boots. It was claimed in the Dubarry email to me “Which can last a lifetime”.
In summary, my purchase of the Galway boots represented very poor value for money and had a high cost per wear. They fell way below the standard of performance I reasonably expected from a Dubarry product and I feel that their durability was not commensurate with marketing or price at the time of purchase.
Unfortunately the offer from customer service did not inspire me to repurchase any further Dubarry product.
My confidence in the Dubarry brand has been reduced to zero.

Great no quibble repair service.

Owned my Dubarry boots for less than a year, routinely cleaned and leather creamed them using Dubarry branded products and as per care guides, absolutely disgusted that they started leaking in less than a year and when Dubarry were contacted their only response was to blame my care, the fact the leak was not even occurring from the areas that have creased (which is what they wanted to blame it on) was entirely disregarded, they simply want to blame it on me. I have only worn them for dog walks and so not hard wear, the quality is completely inadequate and despite careful care have not held up and customer service entirely unhelpful. Not worth the price, you are not getting a quality product, nor are you getting good customer service. Could not recommend less or be more disappointed. The fact they even state on here that their "motto is “BUY BETTER LAST LONGER”" is beyond ironic.

Dubarry Ultima zeillaarzen gekocht en ze zien er prachtig uit , alleen lopen ze oncomfortabel en heb er traagschuim zooltjes voor gekocht.
Dit vind ik toch wel een min puntje voor laarzen van bijna 400 euro .

Amber at Dubarry of Ireland was so professional and extremely helpful with the return and exchange of my Galway boots.
I’d had them a while, still in the box with tags on and after a knee injury couldn’t get the left boot on.
I now need a bigger size to fit injured leg.
She and her colleague Matthew agreed the exchange even though I’d had them a while.
They represented their company very well.

I am blown away by the customer care service at Dubarry. I had an issue with my boots, which Dubarry were brilliant and flawless about, they did everything they can to fix it. They are perfect again. I spoke with a wonderful lady called Amber, she couldn't have been more helpful if she tried. Kind, helpful, patient, generous and impeccable. The best boots ever, and the best customer service I've encountered.