Dubarry of Ireland Arvostelua 404

Unfortunately i did need to contact customer services due to a mark on one shoe that came by post.

Have to say at the end of the support process I am left feeling impressed. Particularly, and mainly, with Amber who dealt with my issue from end to end. Amber went out of her way to essentially project manage the exchange of my shoes making sure with their quality department I wouldn't be disappointed. She sourced the product from another branch and had them delivered to be in quick time.

Well done Dubarry and Amber in particular.

I was recently gifted a pair of Men's Briggs - Brown shoes, approximately 7 months ago. I have only worn them a handful of times and have just noticed that the sole is made up of different materials and the adhesive is now disintegrating and one part of the sole is coming away from the main sole. This is probably the third pair from Dubarry's that it has happened to. I am a lifetime customer of Dubarry, but feel that they have neglected their quality and craftmanship in recent years. Shame to see such a mistake from a company that prides itself from being established since 1937.

The Dubarry Sardinia X LT Moccasin are super comfortable and thank you for some great customer service.

The standard of customer service experienced was second to none; friendly and very obliging staff. Extreamly pleased with my purchases, Honeysuckle Jeans and Tuam tote bag. Both of which are super quality and beautiful colour.
L S

The quality of Dubarry products is excellent and the customer service is exemplary. You can buy anything from them with complete confidence.

Purchased Dubarry Galway boots but did not wear for some time as I had another pair ~ I was still using.
After a couple of wears the mid sole disintegrated (hydrolysis). There is no wear on the sole itself so no value in replacing the sole. When called the customer service lady said it was my fault because I had not worn them enough! The local shoe repair shop said the mid sole is defective. Customer services so unhelpful - would definitely NOT recommend to anyone else.

Dubarry customer service went the extra mile to help me with an issue I was experiencing, and they didn't have to, which they managed to resolve for me. Really helpful company

I made an enquiry of Dubarry concerning a pair of their boots that did not fit me appropriately. They took time to listen to my concerns and resolved my issue as generously as they were able to. They were prompt and attentive to my concerns and resolved my query. Thank you Dubarry.

What a fantastic company nothing was a trouble to them and have been kept informed the whole way through. More than happy to help and advise on a faulty boot. Would and have been recommending their boots for years first time in dealing with customer services and what a brilliant service.

My wife loves her Dubarry boots so much that the sole wore out. I wanted to buy replacement soles as the boots are still superb which isn’t straightforward. I went to the King’s Road branch and Floarea helped me get a pair which required some investigation. She went way above and beyond normal service, was kind and polite. She also chased me up on the phone to collect them which I really appreciated. Thank you again Floarea for keeping a long time customer happy.

I bought my wife a pair of Dubarry boots almost 2 years ago. She says they're incredibly comfy, warm and smart. She wears them regularly. Unfortunately they developed a leak recently. However, the customer service team were exceptional. We'd looked after the boots well and kept them in great condition. On that basis the team asked us to return the boots for inspection. After doing so they were able to see the leaks in both boots and offered a brand new replacement as goodwill gesture. This despite being out of warranty. Thank you

High-quality jacket! Well made! Definitely better than my Ralph Lauren quilted Jacket.
Most importantly, the customer service was outstanding! Especially Amber who’s customer service communication skills are first class!
Highly recommended!

Har købt varer igennem deres hjemmeside til 1000kr

Vi har bestilt den 20/1-24 og har stadig ikke modtaget vores varer!

De svare ikke på min mail 🤮🤮

Køb ikke derfra !

I purchased a pair of mens dubarry boots.Supposedly a premium product at definitely a premium price. The soles on both boots fell apart after minimal use however dubarry say that because the boots are more than 12 months old dubarry are not interested. Surely they should be fit for purpose and not self destruct .Customer services being very difficult.

Dubarry customer service is like something I haven’t seen often. Such great communications and must say Amber was massive help throughout. Thanks again for making this such a pleasant experience. Not only the quality of the products is great but also their support team. Would recommend all the way👍

I ordered some boots online and the fit was wrong so returned via the Royal Mail portal. Royal Mail lost the package. The service I received from the customer services team at Dubarry was impeccable and they organised my refund without delay.

I’m a loyal customer of Dubarry not only because of the incredible quality of the clothing, but because they have customer service to match.

Penny at the warehouse was so incredibly helpful and went above and beyond to reroute my package to make I sure it arrived in time for my mom’s birthday. Well made clothing and such kind personal service—- both of which are all too rare these days. Thanks Penny!

I purchased my first pair of Dubarry boots online and noticed a tear in one of them. I wasn’t sure how it had happened so, returned them, having spoken to Amber via email, in the return’s department. The customer service was just fab & after further testing & examination a new pair of replacement boots has just arrived today. I’m so pleased with them and will definitely buy more things from Dubarry in the future (I have my eye on a new shooting jacket!).

I had a lost stud on my Dubarry jacket. Dubarry sent a pre paid email for postage, kept me updated at all times and notified me of its return paid for also by Dubarry. It arrived boxed and with a Dubarry coat hanger.
Dubarry’s service was beyond expectations.

Bought a pair of Tipperary boots as my back up to the Galway ones. Very disappointed to learn they do not have a pull finger tab inside making them so difficult to get on. Anyone who has a boot like this knows how difficult they would be to put on without a finger pull. They said that they will not look to add as they are being discontinued however I notice on some of the other ranges they also do not have them. Dubarry suggested i buy a boot jack, however this is only to take a boot off not put it on so I am unsure they really understood the issue. I am keeping though and will add a finger pull from a really old pair I am throwing away, just disappointed that such an expensive boot has such an easily fixable design floor.