Prompt service. Initially I ordered the bare tool. Next day I changed my mind & arranged to pay the extra for the full tool, battery & charger . DTW retrieved my original order from despatch and subst... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Having purchased a Stihl battery roller lawnmower from DWT T&M Ltd with which was a flawless purchase with product arriving within delivery time and and well packaged, I decided to buy the Stihl Scari... Näytä lisää
Goods arrived in good order and at a good price . However delivery let them down , was not as promised and had issues with the correct address inspite of it being given correctly from the start
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Yhdistynyt kuningaskunta
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,7
Erinomainen
584 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Thank you for your quick efficient…
Thank you for your quick efficient service. Everything going well and is easy to assemble.
Thanks again
22. toukokuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi John,
Thank you so much for your lovely review. We look forward to serve you again.
Kind regards,
Christopher
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Rob,
Thank you very much for the lovely review. We look forward to serve you again!
Kind regards,
Christopher
DEWALT dcs391 Purchase
First dealing with DTW and a good company with decent pricing
22. toukokuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Grant,
Thank you so much for the review, we value it a lot. We look forward to serve you again.
Kind regards,
Christopher
I purchased a generator from this…
I purchased a generator from this company, I have to say, it was a very straight forward transaction, from start to finish, with expert help from Sophie.
The Genie was delivered to N Ireland, in perfect condition & I saved myself quite a few quid, into the bargain, so many thanks to all at DTW Tools.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Denis,
Thank you so much for the lovely review and mentioning Sophie too. I will make sure she gets the recognition for this. We look forward to serve you again.
Kind regards,
Christopher
Great communication.
Great communication.
Understood my requirements.
Helped with an early delivery.
Very good price too
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hello Ali,
Thank you for the great feedback and review. We really appreciate it. We look forward to serving you again.
Kind regards,
Christopher
Good and speedy service.
The whole ordering process was straightforward, and the tool we ordered arrived in good time. What more do you want when ordering online!?
29. huhtikuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Thank you for your review.
Pleased your ordering experience was easy. Also delighted to hear that the tool you ordered arrived on time and as expected.
We look forward to helping you with anything else you need in future.
Best wishes
Dominic.
Hyundai HYM460SPE Lawnmower
Hyundai HYM460SPE Lawnmower
1. The very first time:
• The grass was not that tall and the lawnmower was not cutting off
• Went twice over the grass – from left to right & vice versa still the grass was not cut and did two strips
• The height adjustment was lowered one notch
• Went over the same strips again then move to the third strip where there was a tree root
• The blade hit the root & the engine stopped
• I increased the height and carried on
• The blade was not working properly and was going in circles & the grass was mulching and ripped out of the lawn
• The blade dropped and went into the grass
• Stopped as the damage to both the lawn & the mower were obvious
2. The Lawn:
• Medium size - Not 100% level i.e. ditches and patches
• There are trees on the sides – some roots can be seen
• Bark & small pebbles
• Green Thumb maintain & look after the lawn and ensure it is green all year round
3. The old Lawnmower:
• Sovereign 375
• Acquired circa 8 year ago and used on the same lawn referred to in point 3 above
• Yearly serviced on site
• Still working in good order but a bit heavy for my wife to push & does not have a start push button
4. Complained:
• Goods were mis-sold
• When you Google a lawn mower that can handle uneven grounds, the machine pops up
• Tree root was not high from the ground
• Possible fault in the machine
• Possible damage while in transit/delivery
5. Hyundai Support:
• Refused to acknowledge or discuss the above
• Offered to collect the machine (at my cost) repair it (at my cost) and the expected repair cost to exceed the purchase price.
• No consideration, compensation or offer from neither the supplier nor the manufacturer.
6. Summary:
• They claim the best machine & best customer support unfortunately I have been let down big time.
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Dear Ramzi,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate the opportunity to clarify the situation.
As we have explained previously, the manufacturer’s warranty—like all warranties—covers manufacturing faults or defects. It does not extend to damage caused by external impacts or misuse.
Based on the detailed images and description you provided, it is evident that the lawnmower blade made significant contact with a tree root or stump, with enough force to tear through the steel cutting deck. This kind of damage is not consistent with a manufacturing fault, but rather with accidental impact—something explicitly not covered by the warranty terms.
We understand your frustration, especially as this happened early in your use of the product. However, no product warranty can cover damage resulting from hitting hard, immovable objects such as tree roots or stumps.
We did offer to collect and assess the mower, but as this would fall outside warranty coverage, any repairs would have incurred costs, which we communicated transparently.
We are committed to supporting our customers, but we must also remain fair and consistent in applying warranty terms. We regret that this experience did not meet your expectations and welcome further dialogue if you would like assistance with repair options or advice for future use.
Kind Regard
Paul
Vastaus yritykseltä DTW Tools & Machinery Ltd
Thank you for your kind review Yavor.
We hope to be able to help you with anything else you need in the future.
Regards
Dominic.
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Nicholas,
Thank you for taking the time to give us a lovely review.
We look forward to serve you again.
Kind regards,
Christopher
Good comms with shop as i had not…
Good comms with shop as i had not received an update on order. When it arrived it was well packaged and obviously straight from the factory. Quite often STIHL offer a completely assembled machine and working, maybe DTW can offer that in future. I must admit the assembly process was a bit onerous for this tool as instruction are not always obvious. On the whole I would buy from DTW again as the service and comms was great.
29. huhtikuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Dear Anil,
Thank you for your review. We will always do our best to ensure items are well packed and received in the best condition.
We can offer pre-assembled machinery if customers are able to collect from us in Chorley.
We are delighted to hear you would use us again and welcome anything we can offer you in future.
Regards
Dominic.
Competitive price and fast delivery
Competitive price, fast delivery and good updates. Very happy with service. Thank you.
22. huhtikuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Dear John.
Thank you for your review. We always try to keep our prices in line with our like for like competitors. We aim for speedy deliveries on all orders and will keep customers informed of the progress of any order.
I hope we can be of help in the future.
Best regards
Dominic.
Amazing as always!
24. huhtikuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Afternoon Marty,
Thanks so much for your kind review and your custom!
We are always happy to help with anything you require.
Best wishes
Dom.
Quality Goods A good quality product supplied at a…
A good quality product supplied at a very good price and delivered efficiently.
22. huhtikuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Good Afternoon Mr Davey.
Thank you for your kind review. I am delighted that you are pleased with your purchase and experienced a really efficient delivery of your order.
Best wishes
Dominic.
Fantastic all round
Phenomenal service.
Within a few hours the order I placed was already with DHL due for next day delivery.
Best price around which was my main reason for ordering from DTW.
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Thanks for your review Chris.
We very much appreciate your ringing endorsement. We hope to provide the most competitive prices, quick delivery and reassuring service.
Thank you for your feedback.
Best wishes Dom
Vastaus yritykseltä DTW Tools & Machinery Ltd
Thanks for your review Stuart.
Really appreciate you letting us know you found our services both speedy and helpful.
Hope you see you again soon.
Regards
Dominic.
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Tony,
Thank you so much for the 5 star review. We're happy to hear you liked the product. We look forward to serving you again.
Kind regards,
Christopher
Very good 👍 grate
26. maaliskuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Good Afternoon Klem.
Delighted you found what you needed with us and would contact us again next time you need anything.
Best wishes
Dominic.
Great price and delivery
25. maaliskuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Good Afternoon Graham.
Thank you for your review. I am pleased you found out prices competitive and the delivery was as hoped for.
We look forward to helping you again.
Best wishes
Dom.
Stihl 2 Stroke Oil
Very good price and a fast delivery.
Just shows you it’s always worth asking why perfection was not achieved….. I accidentally selected 4 stars instead of 5!
26. maaliskuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Steve,
Thank you for your review. We're happy to hear you were satisfied with the delivery and price.
With this being a 4* review we are keen to know if there is anything else we could have done better, so if you would kindly email website@dtwtools.co.uk or call 01257 422 200 to let us know, that would be greatly appreciated.
We look forward to serving you again.
Kind regards,
Christopher
Stihl Chainsaw 362
Easy to purchase online. It’s also a shop that you can visit. I called twice and the phone was answered and I spoke to a real person from the shop that knew what they were talking about.
Price was on par with other shop prices.
Will buy again from this company.
22. tammikuuta 2025
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Chris,
Thanks for your kind review. Glad you found the website easy to use.
We pride ourselves on being able to offer real time, human advice to reassure and educate our customers in their choices.
We try to stay competitive on a daily basis with other suppliers.
We look forward to hearing again from you soon, Chris.
Best wishes
Dom.
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