I decided to try a Drinkmate machine after a friend recommended it. The online shopping was easy and quick. The delivery time was short. The product is one of the best things I have bought. It saves l... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Drinkmate invited a review when I'm still awaiting for the product to arrive. You'd think they'd tie such requests to the delivery tracking. So far based on the courier reports, they are waiting for t... Näytä lisää
Ordered an OmniFizz alongside four gas canisters. I received the gas canisters no issue but the OmniFizz is nowhere to be found, customer support email is non-responsive and calling the phone number j... Näytä lisää
Having been disappointed with the updated version from another provider, I sought to find a replacement. I have found it in Drinkmate. In fact while sitting at my computer during this very hot weathe... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Drinkmate UK, we’re all about putting the fizz back into your drinks - literally. Whether it’s water, juice, wine, or even cocktails, our Drinkmate OmniFizz lets you carbonate just about anything, right at home. It’s easy to use, totally mess-free, and doesn’t even need electricity. Just fizz, sip, and enjoy. We’re proud to offer a more fun and flexible way to enjoy sparkling drinks without being locked into sugary sodas or boring flavours. Plus, with our CO2 Exchange Program, you can swap your empty cylinders for fresh ones and help reduce waste while saving a bit of money too. Based in the UK and backed by a global brand, we’re here to make your drink game a whole lot more exciting, one fizzy glass at a time. Whether you're a sparkling water lover or just want to experiment with new bubbly creations, we’ve got you covered.
Yhteystiedot
Yhdistynyt kuningaskunta
- contact@drinkmate.uk
- drinkmate.uk
3,8
Hyvä
87 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Superb customer service
My order (Omnifizz and refills bundle) went missing. Yodel was absolutely useless and gave no help whatsoever. This was such a huge contrast to Drinkmate's customer service. Jade was my point of contact throughout, and she was fantastic from start to finish. She soothed me, reassured me and sorted out the problem immediately. I felt listened to, supported and valued as a customer. Great product, great customer care - I recommend Drinkmate (and Jade) 100%.
14. elokuuta 2025
Oma-aloitteinen arvostelu
I love using my Drinkmate
I love using my Drinkmate - it’s so quick and easy and saving me lots of money (and the environment) from buying plastic bottles of fizzy water. Also, I needed to contact Customer Services about an order and they were super quick at responding and very helpful!
28. heinäkuuta 2025
Tasty water
Using it for a few days, and very happy with it so far. It makes very tasty water.
30. heinäkuuta 2025
Love Drinkmate!
Love Drinkmate!
Having had a Drinkmate before, it is good to see that they are available in the UK. Love the machine, very versatile and the bubbles are wonderful! Don't think about it, try it for yourself!
30. heinäkuuta 2025
Quick and easy order and delivery
Quick and easy order and delivery! Great service and quality! Thank you very much!
30. kesäkuuta 2025
Love the machine, Hate the return service
Love the machine. Drinkmate lost a star because of their choice of YODEL for handle their return of cylinders. Yodel's website store locator didn't work and their website tracking is awful.
27. kesäkuuta 2025
A great alternative to Sodastream
A great alternative to Sodastream. Quick delivery and receipt of voucher for empty canisters
27. kesäkuuta 2025
A service that met my expectations
A service that met my expectations with a very quick turn around.
3. kesäkuuta 2025
So easy to arrange return of used…
So easy to arrange return of used bottles and order new ones once voucher received
2. kesäkuuta 2025
Vastaus yritykseltä Drinkmate UK
HI
Thank you for leaving us this feedback, its greatly appreciated.
Si - Customer Experience Team
Vastaus yritykseltä Drinkmate UK
Hi
Thank you for the 5 Stars!
Si - Customer Experience Team
The order for the exchange and refill…
The order for the exchange and refill were really fast. Thank you
28. toukokuuta 2025
Vastaus yritykseltä Drinkmate UK
Hi
Thank you for leaving us this review.
Si - Customer Experience Team
Vastaus yritykseltä Drinkmate UK
Hi
Thank you for taking the time to leave us this review.
Si - Customer Experience Team
discount for 1st order not valid
Was offered a discount for 1st order then drinkmate says its not valid customer service is rubbish why offer a 10% discount for 1st orders then say its not valid all I got from customer service was its already on offer but that's got nothing to do with 1st order so be careful they can't be trusted in answer to your reply when I put the code in it said not valid. you say as it was on offer at the time terms and conditions removed the 1st time offer as I was a 1st time buyer I still think that was wrong, your response confirms to me that I would be better of buying from another company ie sage no offer was offered with sage so did not feel cheated when it doesn't work my advice to you if you don't want to honor an offer then don't offer it
2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drinkmate UK
Hi Ray,
Thank you for taking the time to leave this review. I can confirm that your voucher was valid on your first order. However as noted when you emailed us, there are some terms and conditions that we try to make as clear a possible when signing up and also when receiving the code. I have referred this to our marketing team to see if we can make it even clearer to avoid any future confusion.
If you wish to reach out again we can re send these T & Cs to you for clarification.
Regards
Si - Customer Experience Team
Short changed on my order: be aware
Short changed on my order. #UK12978. Only half of paid-for items delivered. No response to email queries and UK phone number “not available” Very poor customer service - be wary!
29. huhtikuuta 2024
Oma-aloitteinen arvostelu
Avoid at all costs!
Several times after returning the cylinders to a Yodel drop off point - which in its own right is such a faff (especially now i've found another company that picks up from your house) - Drinkmate continues to tell me I haven't returned the cylinders. So in effect, they've told me i've lied and at the same time stolen from me as the cylinders were returned. Steer clear and find another option!!
4. joulukuuta 2023
Oma-aloitteinen arvostelu
No customer service response
No customer service response.
Website processed an order without me clicking confirm.
Phone number on website doesn’t work.
Sodastream is better
20. marraskuuta 2023
Oma-aloitteinen arvostelu
Things went wrong. Drinkmate customer service made things right.
I put a lot of value in companies that deal properly when things go wrong. Drinkmate were very good to me when that time came.
I have a Drinkmate OmniFizz. I ordered some extra bottles. The expiry date was within a year of purchase (expiring much sooner than the bottle that actually came with the OmniFizz), which was annoying to say the least.
I emailed to complain and ask for resolution. Without going into specifics, they customer service was fast and extremely helpful. In the end, I didn't get the resolution I was after (bottles that have a much better expiry date) but they did give a very good alternative solution so I was very happy with them overall.
Not many companies I've dealt with have been so easy to deal with so thanks to whomever at Drinkmate helped me out.
1. toukokuuta 2023
Oma-aloitteinen arvostelu
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