DreamSofa.com Arvostelua 

We love our sectional sofa. The quality of the sofa is excellent and the customer service was top notch with great communication through out the process.

We are THRILLED with our custom-made sofa from Dream Sofa! We wanted a particular style, color, and size (along with high quality) to replace our old sofa, but weren’t finding it anywhere. Then we found DreamSofa.com’s website – they have hundreds of custom design combinations and choices available!
We requested and received multiple swatches. Everyone on the design team was friendly and helpful, and they spent ample time answering our questions and working with us to ensure perfection. The sofa was made exactly to our specifications - we added inches to both the standard height and depth, as we have some very tall people in our family. The finished product is gorgeous, and exceeded our highest expectations – better-looking than anything we have seen at retailers’ stores. It is obviously very, very well made, and we have been recommending DreamSofa to everyone ever since we received it. Our sincere thanks to the team at DreamSofa!

We're very happy with our well-built Manchester sofa. We did have one issue, the sofa is supposed to have a curved silhouette but ours is straight. I didn't have a design consultation as I wasn't doing any true customization but it turns out, the curved silhouette is a customization that needs to be specified during the design process. It was too late for us to make any changes because it was already delivered but our sofa still looks and feels great. Karla and team were very helpful and courteous in looking into the matter. We were a bit unsure about buying a sofa without trying it in person but happy with the purchase and process!

The quality and options are great. Their customer service and responsiveness is atrocious. They make commitments on timing and updates that never occur -I’ve been primarily dealing with Ryan and Karla. Ryan in particular is the one that makes promises that he then walks those back.

I bought a very customized sectional back in early august that I paid more than 7k for. Do not cheap. Ryan was the designer and he was very friendly and helpful during the sales process

It got delivered late October. I realized that I wanted one of the sections to be longer so talked to Ryan about purchasing a replacement section that ended costing me another 3.5k This was completely my issue not theirs. They wanted me to send back the existing section so they could make sure they fit. We agreed to wait to early January to ship it back so I could have a couch for the holiday but that they would start making the replacement sectional right away so that we would minimize the time I would have to be without a couch. I was told that they had the material and fabric in stock and that there would not be any delays on account of supply chain issues. The sofa ended up not getting shipped back until the first week of February as it took a whole for them to get back to me. Ryan told me that the replacement section was as far along in production they could without having that existing section. I was quoted a 5 week turnaround time and told they would put a rush on it. We’re now 8 weeks in and there is no ETA. instead I’m getting the supply chain excuses from Ryan even though I was Initially told that they had all they needed. 2 weeks ago he said I would hear back with an ETA at the end of last week. That did not happen. Was able to get hold of Karla on Monday. She was not able to give me an update instead she was going to ask someone else to get back to me, which they have not.

So I short pricy to custom, good quality but lousy communications and follow through.

Karla took excellent care of the issue with our sofa, and we are very happy DreamSofa customers!

I reluctantly ordered a custom sofa from Dream Sofa in January 2022. I was wary about the company, quality, and time in which I would receive it. I read all reviews and decided to take a chance. My sofa arrived today (2/15/22), and I can’t say enough about how beautiful it is, the quality of the workmanship, and how it complements my room. I have already told several people about Dream Sofa, and absolutely would not hesitate to order again. The updates I received from them during the process were greatly appreciated and they were on schedule as promised. Wonderful experience and highly recommend this company!

I ordered two sofas and I absolutely love them! I was seeking a smaller size and it was nearly impossible to find until I discovered Dreamsofa. They are comfortable and stylish and fit my space perfectly. The real star here was Karla, my CS rep. I did have an issue with my cushions and she went above and beyond to rectify my situation...twice! She was professional, very quick to respond, followed up promptly and worked with her team to make sure I was 100% happy. I would have given 5 stars if I hadn't had my issue - Karla is 5 stars!

We had a warranty issue with our DreamSofa and I must say they have the best customer service staff that I have dealt with in a very long time. Karla handled our issue quickly and professionally. We couldn't be happier with their product and service.

My wife and I are preparing our next order and can't wait to receive new chairs to go along with our DreamSofa.

I received my sofa yesterday and am very pleased. The process worked well, delivery was a breeze and the sofa looks great. It is also extremely comfortable. I selected the medium firmness. It is quite firm but easy to nap on!

If I could give 0 stars I would this whole experience has been a nightmare and much like the other bad review on here, I am given NOTHING but excuses. I don't even have my couches yet to which I was promised they would be ready by mid NOVEMBER. The pattern is empty promise, failed, apologise, don't fix it, give excuses, and then empty promises again. I would be told swatches would be overnighted to me. I sent images and color samples and stated I wanted swatches of colors similar that are AVAILABLE, to which I would be told "omgosh we have the perfect color I see exactly what you are looking for, and we have it we will overnight these swatches to you." 10 days later no swatches. 5 days later the most bazaar colors farthest thing from what you ask for, and then repeat. EXCUSES and frustration. This whole experience has been miserable and annoying!! RUN and DO NOT ORDER FROM Dream Sofa if customer service, integrity, and prompt service is what you desire.

Gorgeous! Truly in awe with my new Bordeaux sofa. It exceeded all expectations. The design, color, overall quality and craftsmanship are unbelievable. I checked multiple stores and sites and none offered an alternative to this. And the whole idea that you can design and customize your sofa is really cool. Ryan and Kiara were very helpful and walked me through each step as well as made great suggestions. Thank you so much!

We absolutely LOVE our Bordeaux sofa, chair and ottoman!! It added the touch of class and elegance to our living room. The craftsmanship is bar none and the fabric we chose, Noble Otter, is durable and comfortable. Customers service was fantastic throughout the process and we intend to purchase a bed from DreamSofa in the next few months. And to top it all off - made in the USA!! Highly recommend this company!

There aren’t enough good things to say about this furniture and the online experience. After two separate orders of free fabric swatches and multiple emails with my own furniture consultant, I ordered a custom sofa with chaise with the most stunning green velvet fabric. We’ve had the sofa for a week and it is now the most popular spot in the whole house! It is equally loved by my husband, my beagle, and my teenage son. The amount of customization is staggering allowing you to create the perfect piece for your home. Communication during the production process was clear and timely. Delivery was seamless. I cannot recommend DreamSofa any more highly.

I've ordered 2 sofas from here in the last year. They are sturdy and well made, and fit beautifully into my home. Ryan was amazing with helping me pick the size and design that would work best, and Karla was incredibly helpful when we ran into shipping issues. The fault was NOT with DreamSofa, but with the individual shippers themselves, and everyone at DreamSofa went above and beyond to see the situation resolved. We are already planning our next order!

I had a few problems with my sofa but the team at Dream Sofa worked with me to resolve the issues. They reviewed everything and were very thorough in understanding the issues. After some discussion and a few different options we settled on an option that was very agreeable with me as the customer. I can tell they wanted me to be happy with my purchase and I am. The couch really is beautiful and it fits our decor perfectly.

Can't say enough about my new sofa. It is absolutely gorgeous and high quality workmanship. DreamSofa was great to work with, kept me informed of the progress, and most of all the sofa came a month earlier than anticipated. Delivery was a breeze. I am certainly spreading the work on this company to my family and friends!

After several attempts via email to get in contact and help with our sectional making a squeaking noise Karla C finally responded. She asked us to send a video of the issue/noise happening so we did. The first email back was sorry its not covered as we determined it is a third party/your fault it was mishandled or abused by you.

Second email stated the same thing as above and I left a review here. Within 20 min of leaving a review Karla C. Gave me a call explaining that somehow it was escalated to her production team within 20 min of leaving my review and determined that it NOW was something they were going to take care of. They even asked me to remove my review. I obliged and figured they were going to take care of the issue and I have an agreed upon email clarifying they were going to make it right.

I emailed 3 days after they said they were going to fix it and was told to give them until the end of the week to get back to me. Well the end of the week came and left without an answer until I reached to confirm that they were still working on a resolve to get someone to come and take a look at my sectional. I finally received an email stating that Kies upholstery was going to come and take a look with what was wrong with my sectional.

I got the phone call from the owner of Kies Upholstery who was pleasant and wanting to make sure the sectional was fixed properly. He came over today 9/14/21 and said that our sectional arm does have something lose that is making the squeaking noise. He then went on to say ( Karla C from Dreamsofa informed him to tell us that the noise it is making is normal and does not need repairs) Asking another company to lie for your product is shameful. The owner of the upholstery place was shocked and offended that they encouraged him to tell us this. Thank goodness the man from Kies upholstery has honesty and integrity because DreamSofa.com clearly has none. I have asked for a call from a manger but have not gotten one yet. For paying almost $4,000 for a sectional and ottoman one would think they would want to help customers with issues they have. My warning to ALL is avoid buying from dreamsofa.com and I give you my word that this review is 100% truthful!

We love the sofas... perfect lovely more beautiful than what we expected... don’t worry about the wait the sofas will come and it will be worth it... I will always buy sofas through dream sofa because the customization was worth it and the seats are great! Ryan was amazing

I cannot say enough about our experience with Dream Sofa. Working with Ryan was a pleasure because of his expertise and patience! He was very responsive to our questions and the result was beautiful. This is a great company! Skilled, caring, trustworthy and professional!

I cant say whether the sofa is nice or not because as of today it still has not been delivered. We ordered back in December and its the end of April. I get responses back when I email but they just keep saying its due to"covid delays". I was told 8-10 week, its going on 20. supposedly the delivery company has it and still has yet to contact us to set up a delivery. Super disappointed.

UPDATE: Karla was great and helpful and personally contacted the shipping company to finally get us our sofa.
She continued to follow up and check in to make sure things were finally progressing. We did wait much longer than we were told but the company continued to try to help, which we appreciated. The couch is beautiful and great quality. Thank you , especially Karla.