Drain Doctor Arvostelua 

Their job was absolutely professional with a highly trained staff who pay greater attention to detail. I will always refer Drain Doctor to everyone for drain issues.

Good communication as to arrival of engineer, who was very polite, understanding as job was for elderly person, we were informed of cause of blocked drain and job was completed quickly and efficiently after having problem with space outside property to park van, thank you Wayne

Extremely poor experience – work still not completed and we’ve been left with a hole in our driveway

Unfortunately, our experience with Drain Doctor has been extremely disappointing.

Following a drain survey at our property, we agreed for Drain Doctor to return and carry out the recommended remedial work.

An engineer arrived last Thursday, but immediately told us he didn’t know what he was there to do. My wife had to show him the quotation and even play him a voice message from the original surveyor explaining what work had been agreed.

He was at the property for most of the day, but from what we and our builders witnessed, very little work was actually carried out and a considerable amount of time appeared to be spent on his phone. Eventually, a hole was excavated in our driveway and we were told he would return the following day.

Friday came and nobody arrived. After my wife chased Drain Doctor, we were told they couldn’t attend and that they would instead return on Monday.

Monday came and again nobody arrived.

My wife called the engineer directly and, at around 4pm, he told her he would be coming to the property later that day. She subsequently contacted the office, only to be told that they couldn’t get hold of him because he was apparently on a course. When my wife pointed out that he had just told her he was coming to our house, the office said they would investigate and call us back the following morning.

We are still waiting.

So, after agreeing to have the work completed, we currently have:

- A hole excavated in our driveway
- The original drainage problem still not repaired
- Multiple missed appointments
- Conflicting information from the engineer and the office
- No clear explanation of what is happening
- No confirmed date for the work to be completed

Thankfully, we haven't paid anything at this stage. However, we've now completely lost confidence in Drain Doctor's ability to carry out the work.

What makes this particularly frustrating is that this wasn't an emergency call-out where the scope of work was unknown. Drain Doctor had already surveyed the drains, identified the problems and quoted for the remedial work. I therefore find it extraordinary that the person sent to carry out that work arrived apparently not knowing what he was there to do.

We're renovating the property and have builders and other trades working to schedules, so repeatedly failing to attend without proper communication has caused unnecessary disruption.

At this point, all we want is for someone at Drain Doctor to take responsibility, explain exactly what is happening and either complete the agreed work promptly and professionally or make good the excavation they have left in our driveway so that we can appoint somebody else.

A really disappointing experience.

******* In response to their reply********

Oli and Josh were not at my property today there was one person that showed up. Nor has anyone from Draindoctor called me about the complaint.

The final work is now having to be checked by a private contractor as we have zero confidence in the work provided. They are also going to finish off what I was promised would have been completed. This was to re-jet the drains then run a new cctv survey to show the work. They have also left my drive in a terrible state. My builder is having to re-do the concrete work around the drain.

Joe was truly amazing. Did my Fridge fiter and Bathroom leaks
Verfy friendly and professional . Took care of the after mess and even advise on how best to maintain repairs

Andrew is a star, came out, sorted blockage, gave advice. Was a great experience! Thank you Andrew.

Good service

Dennis arrived quickly and worked out what the problem was - which was not straightforward. A good tidy job.
Many thanks,

Alex

Had the drain doctor out this morning excellent communication and very efficient woykd definitely recommend 👌

Called just after 8am and they were on site within two hours! Diagnosed the issues straight away and sorted within minutes. Very honest, helpful and excellent at what they do. I have already asked them to look at another job we have needing done. Lovely guys even talked me through what was causing the issues and what to check for in the future. Highly recommended and will always be my first call! Thank you.

Drain Doctor are always my first call whenever I have problems with my drains. I phoned on Wednesday (with a slow draining loo) and was given a slot for the next day. Helen rang me on Thursday to let me know that an engineer was on his way, and Ashley turned up on time and sorted the blockage (roots) in under an hour.
A professional and friendly service.

An easy online booking system with a very quick appointment. Received a phone call immediately to confirm. The operative was friendly, professional and super helpful. Very happy with the service.

Made a web enquiry at around 12:30 and Helen called me about 2 seconds later ! She listened to our issue and made a same day appointment for 16:00. About 30 minutes later Helen phoned and advised that the engineer could be with us in about 20 minutes.
Jake arrived promptly in a clean and tidy van, he was polite, courteous and "human" ! The problem was not straightforward, but Jake worked through methodically and professionally and solved the issue, he cleaned up and left the premises neat and tidy.
Would definitely recommend this Company - thank you to all involved.

Second time I’ve used them and yet again the service was excellent and efficient. Gerard was friendly, helpful and professional. Wouldn’t hesitate to recommend

Prompt professional & polite all good in my opinion

Quick and professional service. Charlie and Aston did a great job.

Excellent service,very effective result.recommend the contractor.
Downside was the cost😂😂

Nick is brilliant! Very professional and helpful. We had an issue with the drainage all sorted. Highly recommend

When I called “Drain Doctor” the advisor was friendly and helpful. Explained what would happen when someone came to our property and booked some to come out early the following morning. At 08:00 the following morning I received a call from Doreen who said he would be arriving at my house within 30 minute. 20 minutes later he arrived. He was very polite, informative and respectful to me and my property. He fixed the blockage and kept me informed of his progress and I was very happy with everything that Doreen did. Just after he left I received a follow up call from a friendly advisor to ask if the situation had been resolved and if I had been satisfied by the work of Doreen. It had and I was.

This is my first negative review on Truspilot, but I could not possibly give even two stars.
Firstly, the drain job - initial meeting was on time and quote produced promptly,
the engineer came and took photos and identified the drain damage,
then came and did actual job which was OK.
However what happened afterwards was a nightmare:
I requested the drain damage report for my home insurance and then...
No one replied to my emails, when I tried to get ij touch by multiple phone calls I was promised that someone will look into that and then... nothing.
My first email was on 18th of September, today is 30th of September and still no resolution in sight.
No compensation or proper apologies were offered. This is not the way to treat your paying customers.

I would definitely not recommend this service to anyone.

Failed to arrive for booked appointment, the office offered one for the next day, after waiting all afternoon with no plumber I called them to be told he wasn't coming and was offered a third appointment the next day which I declined