We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaPilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I was contacted very quickly following my accident & discussion with my insurance company. My car was picked up swiftly, I was contacted with regards to the work that would be carried out & asked for... Näytä lisää
Yritys on vastannut
Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the s... Näytä lisää
Yritys on vastannut
My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Yhteystiedot
Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Yhdistynyt kuningaskunta
- 0345 3031671
4,8
Erinomainen
348 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Superb professional service
Superb professional service. Always do a really good job and offer great customer service.
6. toukokuuta 2025
Exceptional service friendly staff…
Exceptional service friendly staff professional job
22. huhtikuuta 2025
Very efficient
Very efficient. They kept me informed about the progress and organised the delivery of the car at my work address. The repair was perfect and the car was as good as new. Great service. Thank you!
18. maaliskuuta 2025
Friendly but need more work on valeting
The pick up and drop off of the car were well organised and the drivers were friendly and courteous. However, I was not satisfied with the quality of the clean of the car. I found a sweet wrapper which was not mine, there were streaks on the inside trim and all seats, and it was still dusty in places. Also the tyre pressure warning light was on. This was disappointing
25. helmikuuta 2025
Excellent Service
Excellent communication from start to finish.
Repaired my car before the expected date originally given.
The app is very useful.
Finally my car looks new again along with being taken care of while it was there.
Thankyou all @ DLG
14. maaliskuuta 2025
Oma-aloitteinen arvostelu
Fabulous service from everyone involved…
Fabulous service from everyone involved 👏
11. maaliskuuta 2025
Excellent customer service at DLG - Heywood
DLG provided an excellent customer service by keeping me informed regularly at every stage of the repairs and updating me for reasons for delays.
The repairs were completed to a high standard and the car was delivered on schedule.
11. helmikuuta 2025
Repaired car through insurance claim
Repaired car through insurance claim, good communication, quick turnaround, very happy with the work carried out, no complaints.
11. helmikuuta 2025
Very efficient pick up and return
Very efficient pick up and return. Good communication with me. Excellent repair.
22. tammikuuta 2025
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Valeting
Hello. The admin side was great. The repair to the car left scratches which were known about but not repaired before the car was given back. There was a warning light that must have been known about but ignored. The valeting was rubbish. Even after the second time there were still scratches and cleaning fluid evident.
4. helmikuuta 2025
Vastaus yritykseltä DLG Auto Services - Heywood
We appreciate you taking the time to share your feedback. We understand your disappointment with the scratches and cleaning fluid left on your car after the repair and valeting. We strive to provide a high-quality service and we are sorry that your experience did not meet your expectations. We will take your feedback into consideration to improve our processes and ensure that our customers receive the best possible service.
Exceptional Customer Service
I was extremely happy with the exceptional service and work to repair my car following minor damage to right front bumper and wheel arch.
All staff l dealt with from office staff, car mechanics and drivers who collected and repaired my car were polite, attentive and went above and beyond to help.
My car was collected on 13/1/25 and returned fully valeted and repaired to a very high standard on 17/1/25. I was kept fully informed of progress throughout, using their app and by text message and phone calls. Customer service was outstanding thanks DLG.
13. tammikuuta 2025
Oma-aloitteinen arvostelu
As new repair and completed in 1 week
As new repair and completed in 1 week. Car delivered back to me having been cleaned inside and out.
4. helmikuuta 2025
January 2025 vauxhall mokka
They recently done work on my Vauxhall Mokka after a bus hit it. Absolutely flawless bob on job nothing at all to complain about. Only problem is there don't do private work 100% great people to deal with
13. tammikuuta 2025
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