Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... Näytä lisää
Yritys on vastannut
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Näytä lisää
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Yhteystiedot
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Yhdistynyt kuningaskunta
- 03453030443
4,6
Erinomainen
381 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My car was in your garage over one…
My car was in your garage over one month even it was not serious damage.
31. tammikuuta 2024
Vastaus yritykseltä DLG Auto Services - Bristol
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Overall experience was extremely good
The collection and delivery of my vehicle was very good. I was kept informed about the process of repair. The repair itself was excellent.
31. tammikuuta 2024
Smooth, efficient and hugely polite!!
Everything was smoothly, efficiently and politely handled from the outset. Repairs spot on with the car returned in pristine condition. Special mention to the delivery and collection drivers who were so friendly and efficient - a credit to the business. THANK YOU
31. tammikuuta 2024
Very efficient pick up and return.
Very efficient pick up and return.
Kept me up to date with repairs.
Repair was completed in tijme.
Car looks like new
31. tammikuuta 2024
Claim dealt with,and repair responded…
Claim dealt with,and repairer responded within a day.
Kept informed every step of the way.
Car returned quicker than promised.
Nice friendly people.
26. tammikuuta 2024
Superb service start to finish
Superb service start to finish! Everyone was personable and professional. They kept me informed throughout and we're very happy with the completed work. Having an accident isn't ideal, but if you do, you and your car will be well looked after. Special thanks to Amanda and Cheryl who were very helpful in sorting a courtesy car asap and answering my random questions!!
12. tammikuuta 2024
Amazing
Had my car taken here to be fixed through my insurance, dispite the few cancellations of collection I am so pleased with how it’s turned out. The customer service is amazing, keeping in touch to let me know how it was coming along. Great experience with the delivery men who were friendly and kind. The car over all looks amazing considering how it went in looking like. But I’m very pleased!
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Excellent bodywork repair
Very impressed with my recent bodywork repair……I felt very involved and the communication was very good. More importantly, the repair on my Porsche was excellent….. it’s my pride and joy so I’m a bit fussy about it!
17. tammikuuta 2024
ace job
on the ball prompt very pleased with the repair washed and valeted never looked better thank you very much to all of you and a happy new year to all
17. tammikuuta 2024
From the moment I dropped my damaged…
From the moment I dropped my damaged van into DLG, they kept me up to date with all elements of the repair and even though it was over the Christmas and new year period there were no delays when it was returned. A very professional company from my experience. Thank you.
12. joulukuuta 2023
Oma-aloitteinen arvostelu
Extremely slow repair
It took you 2.5 months to repair my vehicle and was returned without a part (front badge) which was later delivered and fitted at my home.
19. joulukuuta 2023
Vastaus yritykseltä DLG Auto Services - Bristol
Thank you for your comments. I understand delays occurred due to the availability of parts from the manufacturer. I appreciate you remain unhappy but regrettably there was nothing further we could do
Poor communication
Car was fixed but. Part of my door handle was missing (a part that wasnt broke in the first place). Have tried to contact them multiple time but get no answer and no reply to my voicemails.
Now my hire car is being picked up and still no response
19. joulukuuta 2023
Vastaus yritykseltä DLG Auto Services - Bristol
Sorry to hear about the issues you are having, I will ask the site to call you about this.
I am happy over all.
I am happy over all.
I was away on business for nearly 2 weeks when
my car was repaired. Perhaps, it is norm to take this long for the repair. I am not complaining about that but I prefer to drive my car rather than the replacement car that it would have been appreciated if the repair had completed slightly earlier.
Everyone I came to contact with were nice and polite.
6. joulukuuta 2023
First rate Repair
Bodywork repair work was top rate but in addition the whole car was returned in immaculate condition inside and out.
Communication during the repair process was good and all staff were helpful and friendly
6. joulukuuta 2023
Very reliable keeping in contact with…
Very reliable keeping in contact with me,letting me know what was going on.Great service and very professional help with the work what was done.
6. joulukuuta 2023
Great communication throughout the…
Great communication throughout the whole process
29. marraskuuta 2023
Easy process
Easy process picked up the car when specified and returned it completely valeted. Could not see repair
29. marraskuuta 2023
Very pleased with the service provided…
Very pleased with the service provided from start to finish
21. marraskuuta 2023
Kept me up to date with the repairs to…
Kept me up to date with the repairs to my vehicle, very happy with the final result great service.
15. marraskuuta 2023
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.