DLG Auto Services - Bristol Arvostelua 375

TrustScore 4.5/5 tähteä

4,5

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Whoever I spoke to, from the men who collected/returned my car to all the various admin staff they were all friendly and helpful. I was kept informed about my car repairs and expected finish date. A... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Näytä lisää

Saanut 3/5 tähteä

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy. I had to wait weeks for a particular part to be available, but they ke... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Autokorjaamo

Yrityksen kirjoittama

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Yhteystiedot

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Yhdistynyt kuningaskunta

  • 03453030443

4,5

Erinomainen

TrustScore 4.5/5 tähteä

375 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Saanut 5/5 tähteä

Excellent service from DLG

Whoever I spoke to, from the men who collected/returned my car to all the various admin staff they were all friendly and helpful. I was kept informed about my car repairs and expected finish date.
As for the repairs - you wouldn’t know I’d had an accident.
Well done everyone and thank you.

24. huhtikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear that everyone provided friendly and helpful service. It's great to know we kept you informed about your car repairs and that you're pleased with the result. Thank you for your positive feedback!

Saanut 4/5 tähteä

Very professional service

Very professional, efficient and prompt.

19. helmikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We appreciate you taking the time to share your positive experience with our efficient and prompt service. We are happy to hear that.

Saanut 5/5 tähteä

Had my ford focus repaired by DLG…

Had my ford focus repaired by DLG autos
Very impressed this is the second time I have used them both times they have been very professional and curtious.Was kept informed all the time "Thanks Guys"

12. helmikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear that you were impressed with our service for your Ford Focus repair. We appreciate your continued trust and are glad our team was professional and courteous, keeping you informed throughout the process.

Saanut 5/5 tähteä

The garage made a courtesy car…

The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy.
I had to wait weeks for a particular part to be available, but they kept me informed and updated me regularly. When my car was returned to me it had been valeted and looked like new.

10. helmikuuta 2026
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We appreciate your positive feedback. We're glad you were informed about the part delay and that you found the courtesy car helpful. We're happy your car looked like new upon its return!

Saanut 1/5 tähteä

Lackluster assessment and so poorly…

Lackluster assessment and so poorly ordered part ended up with 4 month wait for a simple repair, repeated calls met with lackluster excuses.

9. tammikuuta 2026
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We regret that the assessment and repair process fell short of expectations. We appreciate your feedback and will review our service.

Saanut 5/5 tähteä

They went far and beyond and did a…

They went far and beyond and did a great job very pleased with the service, great communication always kept updated. Work finished a week before estimed date.

30. tammikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear that you're pleased with our service and communication. It's great to know the work was completed ahead of schedule. Thank you for your positive feedback!

Saanut 5/5 tähteä

Very good service

Very good service - kept me informed of repair progress, came for car when they said they would, completed repair early, and did an excellent job.

27. tammikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear that you had a positive experience! It's great to know that you were informed of the repair progress and that we completed the job to your satisfaction.

Saanut 1/5 tähteä

lack of professionalism and accountability

after receiving my car back following repairs, I immediately experienced a fault with the Keyless-Go system, where the key was repeatedly not detected unless it was moved around the vehicle to establish a signal. DLG inspected the vehicle and dismissed the issue as a coincidence related to the keyless system.

I subsequently took the car to an independent local garage, where it was confirmed that the front antenna for the Keyless-Go system, located under the main console, was completely missing. In addition, the associated wiring had been left hanging and disconnected, indicating incomplete and negligent workmanship.

Despite being provided with clear evidence of this fault, DLG has denied responsibility and refused to rectify the issue. This response is unacceptable and reflects a lack of professionalism and accountability. Their failure to acknowledge an evident installation error and their unwillingness to take corrective action has caused significant inconvenience and raises serious concerns regarding the standard of repair carried out on my vehicle.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We appreciate you bringing this to our attention. We're sorry to hear about the Keyless-Go system issue after your repair and the subsequent diagnosis from the independent garage. We take your concerns about the missing antenna, disconnected wiring, and our handling of the situation seriously. We will investigate this thoroughly to understand what occurred and how to prevent similar situations in the future.

Saanut 5/5 tähteä

Superb

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to company. Would highly recommend . Special thanks Tony Thanks again Steve Webb

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

From start to finish I was impressed…

From start to finish I was impressed with this company. My car was collected, I was kept informed of it’s progress & it was delivered back to me looking wonderful after repairs. My delivery driver, Paul, was friendly & informative, all in all, I wish this company was nearer me so I could use them regularly for regular maintenance.

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

DLG Auto Services Bristol - Great Teamwork

DLG Auto Services Bristol carried out some minor repairs on my vehicle. The job was completed in good time and the finish looked great. I was kept informed on progress and they collected and returned my vehicle with no need for a hire car. A special mention to the driver who collected the vehicle who on close examination identified a further mark on one wheel arch, which was corrected in the workshop. The repair team at DLG Auto Services are the people you don't see, but clearly take great pride in their workmanship! The finish is well presented, thank you! :-)

10. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Simply incredible.

Simply incredible.

These guys did an amazing job on my car following a no fault car accident.

Repairs are immaculate, the communication has been stellar and a very quick turnaround for the volume of work required.

3. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great work

I have had the most wonderful service and my car went into be repaired.The staff are amazing.And the driver that collected car so very nice.I could not ask for more.
Good job.

2. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

LONGISH WAITS.

TOOK A LONGTIME BEFORE CAR COLLECTED FOR REPAIRS, SERVICE GENERALLY OK, VERY GOOD WORK DONE ON THE REPAIRS. VERY GOOD SERVICE FROM THE MEN THAT COLLECTED THE CAR FOR REPAIRS AND THEN DELIVERED IT BACK AGAIN.

19. elokuuta 2025
Saanut 5/5 tähteä

Car repair

They contacted me by phone and text at every stage to keep me informed.The job was completed very quickly and to a very high standard.The repair was excellent and the car was cleaned inside and out.
I would recommend DLG auto services in LongwellGreen and will use them again.Thank you to all for your help

22. heinäkuuta 2025

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