DLG Auto Services - BristolArvostelua 

379
TrustScore 4.5/5 tähteä

4,6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Everyone I interacted with was very lovely and genuine! Good communication and were always eager to help. Just lovely overall customer service, made it so nice and easy. Thank you.

Yritys on vastannut

Saanut 5/5 tähteä

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Näytä lisää

Saanut 5/5 tähteä

The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Autokorjaamo

Yrityksen kirjoittama

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Yhteystiedot

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Yhdistynyt kuningaskunta

  • 03453030443

4,6

Erinomainen

TrustScore 4.5/5 tähteä

379 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(379)

647 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent company to deal with

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly the repair was faultlessly carried out. Very impressed.

3. kesäkuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're so happy to hear you'd recommend us! It's wonderful that we kept you updated and that our drivers were friendly. We appreciate your positive feedback on the repair and car's condition.

Saanut 5/5 tähteä

Everyone I interacted with was very…

Everyone I interacted with was very lovely and genuine! Good communication and were always eager to help. Just lovely overall customer service, made it so nice and easy. Thank you.

9. kesäkuuta 2026
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're so glad to hear our team's genuine and helpful approach made your experience nice and easy. Thank you for your kind words!

Saanut 5/5 tähteä

Very professional .

Very professional and friendly to deal with. Kept me informed throughout whilst car was in garage for bodywork work repair. Couldn't fault them. Repair was excellent and car returned looking like new.

11. toukokuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear you had a positive experience with our professional and friendly team. It's great to know you were well-informed and satisfied with the excellent repair work. Thank you!

Saanut 5/5 tähteä

The original repair was good apart from…

The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. Jamie came out off his lunch brake and polished out the scratch and even had a look at a couple more that were not related to the repair. Couldn’t ask for better service what a top guy and a real asset to DLG!

30. huhtikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear that the initial repair met your expectations. We appreciate you bringing the scratch to our attention. It's great that we could resolve the issue quickly, and we're glad you were pleased with the service. Thank you for your feedback!

Saanut 5/5 tähteä

Excellent service from DLG

Whoever I spoke to, from the men who collected/returned my car to all the various admin staff they were all friendly and helpful. I was kept informed about my car repairs and expected finish date.
As for the repairs - you wouldn’t know I’d had an accident.
Well done everyone and thank you.

24. huhtikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear that everyone provided friendly and helpful service. It's great to know we kept you informed about your car repairs and that you're pleased with the result. Thank you for your positive feedback!

Saanut 4/5 tähteä

Very professional service

Very professional, efficient and prompt.

19. helmikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We appreciate you taking the time to share your positive experience with our efficient and prompt service. We are happy to hear that.

Saanut 5/5 tähteä

Had my ford focus repaired by DLG…

Had my ford focus repaired by DLG autos
Very impressed this is the second time I have used them both times they have been very professional and curtious.Was kept informed all the time "Thanks Guys"

12. helmikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear that you were impressed with our service for your Ford Focus repair. We appreciate your continued trust and are glad our team was professional and courteous, keeping you informed throughout the process.

Saanut 5/5 tähteä

The garage made a courtesy car…

The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy.
I had to wait weeks for a particular part to be available, but they kept me informed and updated me regularly. When my car was returned to me it had been valeted and looked like new.

10. helmikuuta 2026
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We appreciate your positive feedback. We're glad you were informed about the part delay and that you found the courtesy car helpful. We're happy your car looked like new upon its return!

Saanut 1/5 tähteä

Lackluster assessment and so poorly…

Lackluster assessment and so poorly ordered part ended up with 4 month wait for a simple repair, repeated calls met with lackluster excuses.

9. tammikuuta 2026
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We regret that the assessment and repair process fell short of expectations. We appreciate your feedback and will review our service.

Saanut 5/5 tähteä

They went far and beyond and did a…

They went far and beyond and did a great job very pleased with the service, great communication always kept updated. Work finished a week before estimed date.

30. tammikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear that you're pleased with our service and communication. It's great to know the work was completed ahead of schedule. Thank you for your positive feedback!

Saanut 5/5 tähteä

Very good service

Very good service - kept me informed of repair progress, came for car when they said they would, completed repair early, and did an excellent job.

27. tammikuuta 2026
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We're happy to hear that you had a positive experience! It's great to know that you were informed of the repair progress and that we completed the job to your satisfaction.

Saanut 1/5 tähteä

lack of professionalism and accountability

after receiving my car back following repairs, I immediately experienced a fault with the Keyless-Go system, where the key was repeatedly not detected unless it was moved around the vehicle to establish a signal. DLG inspected the vehicle and dismissed the issue as a coincidence related to the keyless system.

I subsequently took the car to an independent local garage, where it was confirmed that the front antenna for the Keyless-Go system, located under the main console, was completely missing. In addition, the associated wiring had been left hanging and disconnected, indicating incomplete and negligent workmanship.

Despite being provided with clear evidence of this fault, DLG has denied responsibility and refused to rectify the issue. This response is unacceptable and reflects a lack of professionalism and accountability. Their failure to acknowledge an evident installation error and their unwillingness to take corrective action has caused significant inconvenience and raises serious concerns regarding the standard of repair carried out on my vehicle.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
DLG Auto Services - Bristol-logo

Vastaus yritykseltä DLG Auto Services - Bristol

We appreciate you bringing this to our attention. We're sorry to hear about the Keyless-Go system issue after your repair and the subsequent diagnosis from the independent garage. We take your concerns about the missing antenna, disconnected wiring, and our handling of the situation seriously. We will investigate this thoroughly to understand what occurred and how to prevent similar situations in the future.

Saanut 5/5 tähteä

Superb

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to company. Would highly recommend . Special thanks Tony Thanks again Steve Webb

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

From start to finish I was impressed…

From start to finish I was impressed with this company. My car was collected, I was kept informed of it’s progress & it was delivered back to me looking wonderful after repairs. My delivery driver, Paul, was friendly & informative, all in all, I wish this company was nearer me so I could use them regularly for regular maintenance.

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

DLG Auto Services Bristol - Great Teamwork

DLG Auto Services Bristol carried out some minor repairs on my vehicle. The job was completed in good time and the finish looked great. I was kept informed on progress and they collected and returned my vehicle with no need for a hire car. A special mention to the driver who collected the vehicle who on close examination identified a further mark on one wheel arch, which was corrected in the workshop. The repair team at DLG Auto Services are the people you don't see, but clearly take great pride in their workmanship! The finish is well presented, thank you! :-)

10. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Simply incredible.

Simply incredible.

These guys did an amazing job on my car following a no fault car accident.

Repairs are immaculate, the communication has been stellar and a very quick turnaround for the volume of work required.

3. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great work

I have had the most wonderful service and my car went into be repaired.The staff are amazing.And the driver that collected car so very nice.I could not ask for more.
Good job.

2. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

LONGISH WAITS.

TOOK A LONGTIME BEFORE CAR COLLECTED FOR REPAIRS, SERVICE GENERALLY OK, VERY GOOD WORK DONE ON THE REPAIRS. VERY GOOD SERVICE FROM THE MEN THAT COLLECTED THE CAR FOR REPAIRS AND THEN DELIVERED IT BACK AGAIN.

19. elokuuta 2025

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin