DigitalFibre Arvostelua 

Thank you to Leanna for helping me with my concern. She was reassuring on the phone and listened to me.
After the telephone call, Leanna had carried out what she said she would and a refund appeared in my account.
I am pleased on the whole with the level of customer service I have been receiving. The call back system works well when I have used it.

We have been with Digital Fibre since March 2025, out of the 12 months only half of the invoices have been correct, overcharging seems to be their speciality, they do credit our account but trying to get through to customer services is a nightmare, they now have brought in a policy where the full credit is not refunded at once, it is pro rata back onto your account for the remaining period of your contract, even when the overcharging is a fault at their end. We were also told we would be charged £42.99 per month for the 24 month contract when we signed up, they have this month added a rental charge of £14.99 with no communication to explain why, I have spoken with customer services to say that charge will be added onto my account for the remainder of my contract, and their is nothing we can do about it, I would advise anyone thinking of signing up with Digital Fibre not to do so, I wish we had not,

Spoke to a young lady named Bella who I must say was so professional .Bella explained all my queries and offered alternatives .I would definitely endorse your business with people like her working for you .

They have no communications, no technical service, no knowledge. They can't even follow up an email or phone call, their internal escalation process does not work.
can't reach them i have been promised a better price and 3 phones for business, got 1 phone and bill went up too

Absolutely disgusted by the Customer Service level deemed acceptable by the business.

My elderly mother has been significantly overcharged (in to the hundreds of pounds) and despite various emails and calls I have been given conflicting information, no route to resolution and ongoing overcharging.

Waiting on the customer careline for over an hour each time, waiting over 2 weeks for a response to emails.

I have no other option to progress via Legal and the ombudsman.

Shocking.

Not happy with the service.

Mae was great on the phone. Very helpful

Do not use this firm.
They have left us with no phones for 7 weeks.
They have no communications, no technical service, no knowledge. They can't even follow up an email or phone call, their internal escalation process does not work.
To follow bad with worse they have now leaked nearly 100 email addresses out to the public.

Update:

In light of the standard response issued to the review, I'm fairly sure that these guys couldn't even find each other in an empty room.

It is now more than 6 months since I switched to Digital Fibre from Daisy with a promise of a seamless transition. The phones initially would not work for 6 weeks as they were supplied without a voip, gooche or 1.100 code (no I dont know that means) so had to get a telephone engineer to sort them out. This cost £201.30. So far I have not had the credit agreed by Digital and Daisy are still charging me as well as seeking a cancellation fee of nearly £800.0. Be wary of promises that sound to good to be true!

Thea very helpful and great customer service

Mae was really helpful and informative. Thank you so much for getting my sim card sorted.

Terrible terrible service.

Digital Fibre has transferred my elderly MIL from premier talk, ever since then it’s been downhill. I suspect they’ve miss sold a package to her (price went from £30 to £90!), request the call to be sent to me through DSAR however ally is ignoring all communication. She’s now been double charged for both premier talk and digital fibre for two months running, again promised a call from Ally to no success, it seems as though she’s purposely ignoring us. Requested a deadlock letter so we can go to the regulator, ignored again. Absolute cowboy outfit. Over 15 calls across 4 months and they still can’t sort it out.

Although Mae herself was extremely friendly, professional and courteous, I am frustrated to note that I have now had to contact Premier Talk on four separate occasions to request (a) my final invoice and (b) a prepaid envelope for the return of the broadband router, neither of which have yet been received

Mae dealt with my request by professionally and very patient

Keystone Cops spring to mind. It is impossible to get through on the phone. There is ALWAYS a higher than normal level of calls. They are very slow to reply to emails. Two and a half weeks later and I am still without a landline because they failed to provide equipment that links up. On the positive side their router is good. Now they have compromised my email address by failing to use bcc in a mailing to dozens of people.

Ruby delta with my concern with professionalism and in a polite manner, resulting in a satisfactory outcome.

terrible terrible company, avoid like the plague! They dont answer the phone, dont respond to emails. They dont have a clue what theyre doing. If i could give them a minus rating i would. Theyve caused me lots of stress since november and god knows how much business ive lost because of them.

Follow up - finally spoke to Someone today - confirmed that cancellation is now complete. Thank you to Ruby and Belle for all your help and work in this matter.

Agreed to a business broadband contract. Due to personal circumstances I decided to cancel whilst in my 14 day cooling off period. This was done on the phone via the support number, and confirmed in writing via email. I have consistently been fobbed off, ignored and not called back regarding this matter, whilst receiving messages from my current provider and digital fibre stating the switch is still going ahead. I have now submitted a formal complaint to digital fibre - surprise surprise, no reply to this, let alone confirmation the contract is cancelled, although customer services said it was an easy thing to do at the time as I was in my cooling off period.
I really hope someone does the right thing and looks into this further for me after this review - I’m a patient person and really don’t need this stress. So far 0 out of 5.

I recently joined digital fibre and although i was hesitant to begin with, after receiving great service with better connection and great customer service especially sophie who has kept in contact all the way through, keeping most professional with responding to any question and concern i had, as she takes her time which is nice as she is most knowledgable and also a very nice young lady to talk to, so thank you digital fibre!