DigitalFibre Arvostelua 

Spoke to a representative named Tiahh who helped solve our issue quickly and without issue. This is an issue we'd been having for years now but she was able to square us up in no time at all.

Made one phone call to sort out a problem and wow within 5 minutes all sorted so helpful could not ask for more. If I could give 6 stars i would.

Tiahh was very helpful, professional, friendly and dealt with my queries.

Went without phone lines for a week after switching over, and it takes 20-30 minutes for someone to pick up on their phones lines. It seems they’re taking on more volume than they’re able to handle. Review is only this high because Sophie really came in clutch and helped out our issue. Very kind and attentive and the people working here seem decent otherwise.

Tiahh was so helpful. I got everything I asked looked into and things went so well. Tiahh had such a lovely phone manner, and was very confident in her knowledge of the situation. Couldn't ask for a better person to have helped me.

Friendly straight to the point took what I required to the tech team to configure

CHLOE has been a god send in her consistant behind the scenes work with keeping a awful company called SMART CONNECT at bay,CHLOE has taken all the pain and misery out of changing telecom services,thankyou from bodytech.

The lady i spoke to is called tiahh she asked what my problem was.she then told me what was going to happen she is very polite and understanding

Cannot get hold of them. Numerous calls stuck on loop and cancels after an hour. Several emails sent and remain unanswered. Moved from BT, and they said they would cover the cost for early termination - which was never the case. Poor communication, mis-sold contract. Poor service.

Ally has been amazing at addressing the issues i have had with Digital Fibre, she is an asset to your business.

Had no help, tried calling no answer wish we never swapped over and still waiting for a reply to a complaint!

Would not recommend this company to anyone. They have left my business without telephone and Internet for more than 8 days

Had the pleasure of speaking to 2 lovely ladies today, they helped me with my mother's accounts, they helped me get it sorted quickly and put both me and mother at ease, they was very polite and lovely young ladies, thankyou both x

Good morning,
My recent experience with Digital fibre was positive.
I spoke on the telephone with Tiahh, who was efficient and reassuring which is important in the world of utilities; they occupy quite a lot of my time.

After a very stressful experience trying to resolve issues with my elderly mother’s account, Ally from the Escalations Team was the person who finally took ownership of the complaint and resolved the matter professionally.

Once the complaint reached Ally, the account was closed correctly with no further charges, and written confirmation was provided promptly.

Unfortunately, the overall experience with Digital Fibre before escalation was extremely frustrating. Communication was poor, callbacks rarely happened, it was very difficult to get through by phone, and my mother continued receiving bills and calls despite the account being under dispute.

So while I cannot honestly praise the company overall, I do want to personally thank Ally for finally resolving the situation properly.

Communications have been very good. Leanna, who returned my call, was very helpful and able to access my information so that she could contact someone to deal with the problem.

I've changed to you for my phone and Internet and not Happy with the service and no commucations at all

Don’t be persuaded to change who you’re with. This has to be the worse company I’ve ever had to deal with on 35 years of being in business, staff may be polite, but you can’t speak to anyone, they don’t answer emails, don’t call back, you can’t call them there always on hold for hours, the cal, back system is just a joke. I changed from BT a month ago, already in the process of changing back, never again

Leanna was very helpful and lovely. Hopefully her colleagues will do what she said they would and my problem will be sorted out ASAP.

0 stars if I could! AVOID THIS COMPANY!
Staff are waste of time, nobody has a clue. I’ve spent so much time on hold. NOBODY answers the phone. If you request a callback nobody bothers or they fob you off with more lies! SCAM COMPANY! They must be in some sort of parallel universe because their “it’s logged and someone will call you in the next 24hrs” excuse has been over a week!