Digi Arvostelua 

O firmă de tot cacatul . Dau o ora pentru remediere și ne trezim 2 zile fără internet clasic DIGI România

So let’s say you are outside the country for a long period and their system doesn’t allow you to access your account to pay your bills without receiving a code by SMS. After 3 to 6 months they cut your signal on mobile data and guess what?? You don’t have access to your account to pay your bills. They also don’t have an email notification to pay your bills in etc… account. Them they send after you a company to recover their outstanding invoices and those guys they send you a link where you can pay your invoices which are due. Digi just send on my email the same link so I can pay my bills instead of cutting the signal and make me in a situation where I need your stupid sms code which I cannot receive if you cut my signal soon as I am outside the country.

Spun ca au semnal peste tot dar unde locuiesc eu chiar daca spun ca acoperire pe aici dar nu am nici linie de demnal. Când am făcut o declarație la iei au zis ca au rezolvat problema dar nu au făcut nimic. Și tupa suna sam zică ca poate sa fie telefonul meu dar am văzut ca sunt mai multe persoane care de plâng de problema asta pe aici și toți au modele de telefon diferite.

I've been trying for months to solve a direct debit problem, meaning that they don't send the payment notice to the bank, the bank doesn't make the payment, they say that the direct debit contract is suspended, the bank says that it's active, I believe the bank, I re-signed the contract AND it still happens. They want to talk to the holder but he's a person in the vast AND that's why the debit is paid from my account. The mechanism is simple: they don't send the payment notice to the bank so that the bank doesn't make the payment AND can impose a late payment penalty. I've filed complaints with the ANCOM, ANPC AND we're going to terminate the contract.

Cel mai bun operator de servicii mobile din România la ora actuală 🫶🏻 , internet-ul in te roaming e ce trebuie ♥️

DIGI Romania v-ați întrecut,prea de tot ❤️❤️❤️ar trebui să dați bonusuri echipelor tehnice,cum e posibil ca la mai puțin de o ora de la sesizare ,tehnicianul sa bată la ușă? Cum? Totuși e Romania 😂😂😂😂Bravo vouă.Multumesc.....off topic//îmi place cum le-ați dat două peste nas tuturor operatorilor din Spania 🎉🎉🎉🎉🎉🎉🎉🎉La mai mulți ani síi tineți-o tot asa

Foarte nemulțumit de serviciul clienți si de serviciile oferite unui client care a platit in avans pe un an de zile , ca mai apoi sa îl amânați de pe o săptămână la alta cu instalarea , ba mai mult , să răspundeți la o plangere facuta pe motivul acesta cu rezilierea contractului cand mi-ați luat banii. SPER DIN TOT SUFLETUL SA DAȚI FALIMENT , SA FACETI LOC PENTRU ALTA FIRMA , CĂRUIA SA ÎI PESE DE CLIENTI CU ADEVARAT! IMI ESTE SCÂRBĂ DE VOI!!!

Buna ziua
Sfatul meu este sa nu faceti abonament la Digi Romania SA pentru ca au devenit cei mai neseriosi.
In urma cu 2 saptamani am incheiat un al 9 lea abonament pentru o locatie noua ,am vorbit cu un angajat al lor care era pe strada la montaj care mi a spus ca daca platesc 170 ron imi instaleaza el o fibra mult mai buna si voi avea internet si cablu mult mai repede deoarece nu mai astept sa vina el sa mi instaleze cand va primi programarea pentru mine.A 2 zi mi a montat fibra pana in casa dupa care eu am instala to frumos prin casa.Dar surpriza dupa 2 saptamani nu am internet sau cablu ba mai mult ,cand am i ma spus sa inapoieze banii deoarece nu am internet pana acum a taiat fibra si mi a returnat suma a spus ca nici nu voi avea prea curand ca el face toate instalaile in zona si nu voi avea pana nu vrea el.
Deci in concluzie contractul este facut degeaba daca nu vrea un anumita angajat.
Asa ca aveti grija cu cine incheiati contracte.
O zi buna

I only had problems with them. My hotspot on my phone doesn’t work and it’s because of their network. Also, I moved city and when i wanted to end the contract for my old apartment they put me to pay one month extra because i didn't go on the first of the month, giving the fact that i already had my internet service cut down because i didn't pay in time, so basically i payed for nothing, I didn’t even lived there anymore, i even restored the router, there was no internet at that address 2 months prior-but i still paid! I explained them that i pay for no services and its not logical, but the answer was that that it’s the contract, and they called me daily and threatened that the fee will add up daily. I regret paying, honestly but they basically harassed me with daily calls and messages and I gave up but I shouldn’t have. They are terrible, they extra charge everything, 0 customer support, i am very displeased and i will change the mobile provider and also at my new apartment i will go to any other network supplier. I wouldn’t recommend digi to anyone!

zero customer support for small towns,
I asked for the new free router (included in my contract) and they cannot even send it to my home address. I have to travel 70km to get it ;)
we live in the middle ages in RO!

Here's an improved version of your message:

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I called customer support to ask how I can enable the hotspot on my phone, as it's not showing up in the settings. I had read that the issue might be related to the network. After explaining the problem to the representative, she started to give unclear instructions, and when I had trouble finding what she was asking for, she put me on mute and left me speaking to myself.

Despite the fact that their network covers most of Romania, their customer support and engagement leave much to be desired. I found the experience frustrating and unhelpful.

suni la echipa tehnica si ei spun sa cauti pe tutoriale :) neam prost si inutil.

Cea mai proasta companie. Viteza internetului este 40, in timp ce pe orange am 400. Ii sun le spun ca este o problema cu viteza iar doamna de la telefon imi raspunde ca 40 este destul sa pot deschide pagini web si ca nu este nimic de facut

Very shitty network, i cant play cs2 without the ping going up like the speed a f1 car driving in the drs zone, shit shit and shit

Esta empresa es la mala empresa de España.
Según el sistema Digi estaba pendiente una factura de 39,14 euros. Para estar seguro, incluso transferí el importe dos veces mediante transferencia bancaria. Luego de
llamar a atención al cliente y dar la fecha de mis pagos, el joven confirmó los pagos pero no pudo hacer nada porque el sistema indicaba que yo debía pagar.
Para mi sorpresa, el joven colgó.
Luego envié un correo electrónico al servicio de atención al cliente con todos los recibos de pago, que luego enviaron al departamento correspondiente.
Para mi sorpresa, todavía desconecté mi Internet.
Esto es muy molesto porque soy médicamente dependiente de Internet.
No elijas lo digital, sino un contrato con Simyo, son mucho mejores.

Websites blocked and internet connection getting lost very often.

din 2012 sunt client digi, la instalare internet mi-au pus in contract automat si abonament tv, telefonie fixa si mi-au dat un stick de internet toate au pretul lor, am pierdut pana azi 4896 ron. pentru ca eu folosesc doar internet-ul, niciodata nu am avut telefon fix si tv-ul sta inchis.
am pierdut stick-ul in primul an, ca sa recuperez stickul mi s-a cerut o suma de bani, ca sa renunt la abonament stick trebuie sa il aduc inapoi sau sa il platesc 50ron.
a aparut fiberlink 500, am intrebat la telefon la serviciul lor cu clientii despre pretul meu final au spus doar 30 ron - adica doar partea de internet fara si celelalte abonamente in final nu platesc doar 64ron pe luna acum prima factura dupa instalarea echipamentului care ar fi inclusa in pret suma de 66, 93ron.
au spus ca e pe fibra optica, au tras un cablu nu de 4 ci de 6 fire au facut asertizarea in fata mea am intrebat si au tacut.
viteza nu este de 500 ci e de 100 si scrie si pe contract.
au spus ca am router din partea digi-cei de la digi au vazut ca am eu un router asemanator si voiau sa il ia inapoi.
process verbal de instalare din data 30.01.2025, perioada facturare: 01.01.2025-28.02.2025, semnat pe o tablet digitala ca sa nu pot verifica detaliile: echipament, abonament, suma si tipul de internet 100mbps nu 500mbps cum scrie si la ei pe internet, nu se face reclama vad la cel de 100, daca asta costa 28ron, 500 chiar e 30ron sau 100x5=28x5=140ron pe luna?- weekend, au stiut exact in cat timp imi dau seama daca verific, daca vad suma asta mare iar si abia luni pot merge la anumit ghiseu care nu este deloc aproape adica daca eram salariat trebuia sa si pierd cateva ore daca as fi putut sa ma invoiesc urgent.
i-am sunat iar pentru a justifica suma la telefon chiar serviciul digi si am aflat ca pot renunta la: abonament telefon fix, abonament tv, abonament stick: fara nici o problema adica acum nu mai sunt incluse obligatoriu in contract?
In chiajna s-a schimbat buletinul la toata lumea, o parte apartinem de rosu si altii de dudu, intamplarea face ca eu sa apartin de dudu, am cerut schimbarea au zis ca ar face alt contract, la verificare ii incurca acel rosu “nu avem nici un client in baza noastra de date cu acete detalii” apoi am zis “rosu” gata m-au gasit. Sunt curioasa daca se ia de acest lucru cineva la ghiseu luni si sunt curioasa sa vad ce vor face ei.
verificati si voi ce platiti si cei care sunteti clienti digi, voi sa spuneti ce experienta ati avut
si
asta este o procedura legala?

So many things go wrong with this tv provider. They don't pay attention to what they broadcast at all, they keep trying to change the style of information in the guide in such a way that there are no longer important such as the year, the country of the show or the film, the series, the episode, all important things, they want to pass a pointless story that interests no one, for the viewers to sit and waste their time. The subtitles are wrong for weeks, it happened with Becker tv series, on Comedy Central. Since 4 days they have problemes with subtitles on MTV, at Ridiculousness, the subtitle is not visible, it just flashes so that hurt your eyes. They are very careless. There are also some pluses but carelessness is a bit too great. We hope for improvement.

7 abonnementen overgezet.

Vaak is het niet mogelijk om te bellen!! (zowel vast als mobiel, sommige nummers werken en andere niet...)
Helpdesk bijna onmogelijk om te bereiken en kunnen geen oplossing aanbieden. Veel spijt van overstap, goedkoop is het enige voordeel.