Shocking quality , the colours were all wrong , the number packets did not match the numbers on the canvas , clearly not from UK. Tried to contact for refund and they have blocked my email. Will be co... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This was my first time buying from Diamond Art UK and it was as a fantastic experience. It arrived in the time listed, and the picture itself is high quality and looks great when completed. The m... Näytä lisää
Speedy supply of my custom art. Well packaged and the canvas was rolled to prevent creasing. Only a quarter of the way through my picture but it is starting to come through nicely. I think the colours... Näytä lisää
I love my diamond art kit this is the second one I have purchased from diamond art and am very happy with both.I find doing diamond art very relaxing and very rewarding .From time of order to deliver... Näytä lisää
4,2
Hyvä
682 arvostelua
On vastannut 64 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Animals
Quick service didn't have to wait to long would be happy to get more diamond painting clear and easy thank you
25. joulukuuta 2025
Oma-aloitteinen arvostelu
DO NOT BUY FROM THIS COMPANY
I ordered a diamond art painting kit on 7th December. After 10 days as it hadn’t arrived I got in touch with them. Finally got a tracking number and it has only just been put on a plane!! Co side ring they are called diamondart UK I thought I was buying from a genuine English company. This is obviously a Chinese company under the guise or being in the uk. Absolutely disgusting and should be a law against it somehow. I’ve demanded money back as I’ve still not received it. Just been offered a £5 refund. I will not let it rest. I see they have a Facebook page reviews on there would hit harder than on here and if they deleting keep doing them.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Diamondart
Dear Lynn West,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustration regarding the delivery time and the experience you have had so far. We fully understand how disappointing this must be, especially as the order was intended as a gift.
Please allow us to clarify that delivery times can occasionally be affected by peak seasonal demand and logistics constraints, which may result in delays beyond our usual estimates. We sincerely apologise if our communication did not meet your expectations while you were waiting for updates on your order. This is certainly not the level of service we aim to provide.
Your concerns regarding the tracking information and compensation offered have been noted, and we would like to review your case in detail to find a fair and satisfactory solution. We kindly invite you to contact our customer support team directly at support@diamondart.uk, quoting your order number, so we can further assist you and ensure your request is properly handled.
Thank you again for bringing this to our attention. Your feedback is important to us and helps us improve our service.
Kind regards,
DiamondArt Team
While I appreciate it’s a busy time of…
While I appreciate it’s a busy time of year, it is for many other companies who response quickly. Also, to have my item still not shipped yet since the 17th December isn’t great. I also contacted their customer service on the 20th and have yet to receive a response either. I should have checked the reviews before purchasing as I’m also now worried the quality of the item will be poor, if it ever arrives!
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Barney
I purchased a custom picture of a friends dog and did it for her as a gift and she absolutely loves it. The picture when done was absolutely perfect.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
I was well impressed
Never used this company before but the selection was amazing. Ordered a Dumbo, UP ( balloons and house) and Sunflowers. The first 2 were Xmas gifts. Easy web site to use, delivery took 3 weeks to arrive. Packaged very well, quality of diamond pictures are excellent, letters super easy to spot and so sticky for the diamonds( but not enough so that you can move them if you need to ). Completed the two for gifts and now framed they are stunning, can't wait for Xmas day to see their
faces.
To be honest, if I had read the reviews first I may have thought twice about using the company. Glad now that I hadn't. Will definitely be buying from them again.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
DO NOT PURCHASE FROM THIS FRAUDULENT…
DO NOT PURCHASE FROM THIS FRAUDULENT COMPANY. It is not UK based. It doesn’t provide products. Using false websites with false tracking. Absolute pile of shite. Scammers. Don’t respond to emails and when they do - their response is nonsense. Wasted a month of my life waiting for something that was a gift. Do not buy from them - wouldn’t use again even if they gave me an item for free. Reviews on their website are fake!!!!
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Diamondart
Dear Taiyba Jabin,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how upsetting and frustrating this situation has been, especially as the order was intended as a gift. We sincerely apologise for the delay, the lack of clear communication, and the inconvenience this has caused you.
We regret that our responses did not meet your expectations and that you felt unsupported during this process. This is not the experience we want any customer to have, and your comments have been taken very seriously so we can review what went wrong and improve our service.
We would still like the opportunity to look into your order properly and help resolve this matter for you. Please contact us directly at support@diamondart.uk with your order details, and our customer service team will review your case as a priority.
Once again, we apologise for the disappointment caused and appreciate you taking the time to leave your feedback.
Kind regards,
DiamondArt Team
Very poor company
Very poor company, been waiting over 2 months, no movement on tracking app , customer service, just keep saying wait it , is coming.
Not a UK company, china, don't waist your money,
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Diamondart
Dear Kev Smith,
We’re very sorry for the long delay and the frustration this has caused. We understand how disappointing it is to wait so long without clear tracking updates, and we apologize that our communication has not met your expectations.
Please contact us at support@diamondart.uk with your order number or the email used to place the order, and we will check your shipment and provide a clear update as soon as possible.
Thank you for your feedback, and we’re sorry for the inconvenience.
Kind regards,
DiamondArt Team
BAD CUSTOMER CARE
i am waiting nearly a month for order to arrive no movement on tracking they don't communicate
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Diamondart
Dear bad news,
We’re very sorry to hear about your experience and truly apologize for the frustration caused by the delay and the lack of communication. We understand how disappointing it is to wait nearly a month with no visible tracking updates.
Due to a recent high volume of enquiries, some responses were unfortunately delayed, but we absolutely do not ignore our customers.
Please contact our customer support team at support@diamondart.uk and include your order number (or the email address used to place the order). Our team will check the status of your shipment immediately and provide you with a clear update and solution.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Kind regards,
DiamondArt Team
Nicely boxed and well packed.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Good personalised diamond art company
This is the 3rd time I have used this company. The quality and turnaround time from ordering to receiving the product is good.
13. joulukuuta 2025
Oma-aloitteinen arvostelu
It was a good diamond painting
It was a good diamond painting, very good quality, fast delivery.
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Fast delivery and constant updates
Fast delivery and constant updates. Personalised photo that turned out excellent
1. joulukuuta 2025
Oma-aloitteinen arvostelu
I received my order and the package was…
I received my order and the package was really damaged so I asked for a refund and they sent me a replacement but that packaging was worse than the first one. S I asked for a full refund but they offered me £3.00 compansation to go out and buy my own packaging!!
AVOID THIS COMPANY VERY BAD CUSTOMER SERVICE...
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Diamondart
Dear Mr Shaun Metcalfe,
Thank you for taking the time to share your experience. We are very sorry to hear that your order arrived with damaged packaging, and we sincerely apologise that the replacement did not meet an acceptable standard either. This is certainly not the level of quality or service we aim to provide.
We understand how frustrating it must have been to expect a resolution and instead feel disappointed by the outcome. Packaging issues can sometimes occur during transit, but this does not excuse the inconvenience caused to you, especially after you contacted us in good faith for a proper solution.
Your feedback regarding the compensation offered has been noted, and we regret that it did not meet your expectations. We take all customer feedback seriously and are reviewing this case internally to improve how such situations are handled in the future.
We would still like the opportunity to properly assist you and find a fair solution. Please contact us directly at support@diamondart.uk, quoting your order details, and our team will review your case again.
Thank you for bringing this to our attention, and we apologise once again for the frustration caused.
Kind regards,
DiamondArt Team
I purchased my first custom made canvas…
I purchased my first custom made canvas a couple of months ago. I found the quality of the canvas and the products to enable me to complete the picture excellent. This was the first time I had worked on a custom made canvas and square diamonds, I can honestly say the final result was outstanding. the picture was one of a relatives pet cat which was well received.
29. marraskuuta 2025
Oma-aloitteinen arvostelu
I ordered a custom product several days…
I ordered a custom product several days ago, I didn’t receive a confirmation email but I have been charged.
I contacted the company stating how I’ve heard nothing, I got a reply - asking me for an order number (which I never received), and asking for the payment details I used….. which isn’t right.
I have replied, minus my payment details obviously, but I’ve heard nothing since. I wouldn’t recommend using this company, especially this close to Christmas.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Diamondart
Dear Jack Fraser,
Thank you for providing your order number and for your patience. We sincerely apologize for the delay in responding to your messages, especially during this busy period. Due to a recent high volume of enquiries, our response times have been longer than usual.
We have now located your order and are taking immediate steps to ensure it is processed promptly. You will receive an update shortly regarding your custom product.
We truly appreciate your understanding and patience, and we are committed to making sure your order reaches you as expected.
Kind regards,
DiamondArt Team
DO NOT BUY!
DO NOT BUY!! Purports to be a UK website and ships from China. Massive waits for your order to arrive, ruined a birthday present as it still isn’t here
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Diamondart
Dear Helen Bozon,
We are very sorry to hear about your experience and completely understand your frustration, especially as this was intended as a birthday present.
Please note that our standard delivery time is 7–15 days, and occasionally, delays can occur due to shipping or local courier issues. We sincerely apologise for any inconvenience this may have caused and truly appreciate your patience.
If you would like, please contact us at support@diamondart.uk with your order number so we can provide an update on your shipment and ensure it reaches you as soon as possible.
Kind regards,
DiamondArt Team
Brilliant
Lots of paintings to choose from choice of both round a square drills , great prices and and one free if you buy three
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Terrible company never again
Terrible company never again
My Parcel was meant to be delivered on the 17th November 2025, Sadly the courier delivered 2 empty boxes and was challenged about this, he deliberately hid the damage to the boxes so he could make his delivery quota, when i asked him about the empty boxes he said he got them that way so £138 pound order missing never received, this company has dragged it out since this point still no refund and I have offered the video proof of the courier wrong doing, and this joke of a company offered me £3 pounds as compensation for a £138 pound order, this was to be a present to my wife on the 1st of December 2025 and as they dragged out slow response after slow response they could not get a replacement order here on time so I sourced a different gift for my wife, this lot have still done nothing to resolve this matter so I have had to go to the bank and file a goods not received claim. WARNING STAY AWAY FROM THESE COWBOYS you could lose money and get no help and no goods, I have 2 ring doorbell videos showing the dirty courier and this lot are not interested at all. AVOID AT ALL COSTS
IN REPLY TO YOUR RESPONSE
I have contacted you several times and you try to fob me off with low offers £3 / £12 / a small gift token if i accept you resending which i will never do, and why dont you be honest and state you are not uk based
I find it both sad and dishonest of you not to allow reviews left on your website that are not perfect, you deciding what reviews are allowed to be seen is unfair on the people spending money thinking your service is gold star when it really is not
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Diamondart
Dear Mr. Lambourne,
We are very sorry to read about your experience, and we fully understand how upsetting this situation must be — especially as the order was intended as a gift.
Receiving empty or damaged parcels is completely unacceptable, and we take such delivery issues extremely seriously. We truly appreciate that you have provided video evidence, and we are continuing our investigation with the courier to determine exactly what happened during the delivery.
We would also like to sincerely apologise for the slow communication you experienced. Due to a recent surge in enquiries, our response time has unfortunately been longer than normal, but this should never affect the proper handling of your case.
To move forward and resolve this matter as quickly as possible, we kindly ask you to contact us again at support@diamondart.uk with your order number, so our team can review your case directly and provide the appropriate assistance.
Thank you for your patience, and we are truly sorry for the inconvenience this situation has caused you.
Kind regards,
DiamondArt Team
After recently purchasing from another…
After recently purchasing from another company that was disappointing,I decided to try diamondart.uk. Not quite finished yet but extremely happy the way it's turning out. Would order again.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
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