Desser & Company Arvostelua 1 649

Really helpful sales advisor helped us make a great choice. The Clifton armchairs were delivered with care and are soundly constructed. They look great too.
We had an unfortunate issue with one chair which was slightly damaged. On notifying the company about this they dealt with it without hesitation and effectively.
A refreshingly high standard of service all round.
Thank you

We chose Desser based upon trying one chair in a local garden centre. We find it hard to choose from a brochure so we headed off from London to Manchester where all the range is available to view. It was worth the trip! We had the showroom to ourselves - no hard sell but all questions answered fully and additional information provided. We made a selection. Went home and changed our minds - the sales executive could not have been more patient, understanding and helpful . We have now taken delivery of the furniture and are delighted with the product.
There was a problem with the delivery which was promptly resolved by Desser and their delivery agent.
Would not hesitate to recommend

Our experience of the Desser company, from beginning to end was memorable for the following reasons: when I first rang the company phone number it went straight to a real live person ✔️ who put me through to Mark to help with my query. He was helpful, explained they were a family run business, the products were made by them in the UK and that they stood by the quality of their products ✔️. Our further requests for help in deciding what conservatory suite to go for proved invaluable. We ordered on the advice given and it arrived within 2-3 weeks. We could not be more delighted with our Turin suite and foot stool....the quality and comfort is fabulous. The whole process from beginning to end has been a fabulous, seamless experience. Thank you Desser!

The products are very comfortable and the build quality is excellent. I found the delivery and communications processes to be excellent.

Excellent. Item delayed as not in stock. Profuse apologies made. The sofa then arrived sooner than expected. Delivery company excellent. Removed all the packaging and took it away. All very efficient.

Item was lovely quality and delivered promptly

The furniture was picked to fit our new Sunroom and it was perfect fitting through all the doors easily as expected. Not only that, the style we picked was just what we needed.

Looks amazing, made my conservatory suite look new for a fraction of the price of buying a new one, quality product!

Beautiful furniture and excellent, helpful and friendly delivery. Highly recommended!

On our fifteen month old Desser TURIN suite, the seat web covering began to show a red/brown staining around the edges. It appeared to come from the frame woodwork underneath. Had we not fitted some anti slip material on top of the covering, the cushions would have become stained. Photographs and details were forwarded to one of the company directors, his response-- we can sell you replacement framework for each chair! stating the suite is out of warranty! We invited them to visit us on two occasions to see the damage but they did not take us up on this offer.
Complete lack of interest to what could be an ongoing factory process problem.

The goods arrived assembled and very well packed. The delivery personnel were polite, helpful and efficient.
The goods appear to be of good build quality and sustained no damage in transit. I bought my goods through Tesco who honoured the price I bought it for despite there being an interim price increase

Just had our corner Clifton cane sofa delivered, the cane was dirty on two sections and despite reaching out to the company for advice, nothing.
Useless, shop elsewhere , not worth the high prices charged.

Great sofa. Good quality as described

Delivery prompt and packed with care. Very comfortable chair but colour lighter than expected. Hopefully it will mellow with time.
Pleased with purchase.

Good product slight problem very well dealt with

Very pleased with the chair and the delivery went smoothly.

We ordered furniture for the conservatory in our new house with a forward delivery date. The furniture is excellent but the delivery company failed to contact us until 0604 on the morning of the delivery with a delivery (was promised for the night before) slot of 0755 - 0955 that morning. As we hadn't moved in at that point, this meant we had to rush but were at the property at 0800.

Unfortunately the promised call 1 hour delivery was not made and we had a call from the driver having arrived 30 minutes before the delivery slot, i.e. 0725, asking where we were. When we said we would be there in 30 minutes the driver was totally unwilling to stay until the delivery slot and all he could do was dump the furniture outside. We were left with the packaging to dispose off!

We would have given 5 stars if the delivery was done professionally as the furniture is excellent.

Excellent set of chairs, footstool and coffee table. Very good quality. Comfortable. I was wary about ordering without seeing them, but really happy. Delivery as arranged.
We had to wait a while to get the material we wanted, but were happy to do so.
Can’t fault them.
However the amount of packaging took two trips to the tip to dispose of!

Viewing and choosing online is often a lottery, but having seen your product on Amazon, I decided to look at your company website in hopes that there would be a wider range. I think there was, but I have been comparing sites for months, as I do for major purchases. I chose a range I thought looked substantial, but smaller to fit a small house and was not disappointed to find an attractive suite, Madrid in Mulberry. I could have hoped the rattan would have been a slightly darker shade, but I have no valid cause for complaint, and the suite has received admiration from friends. It looks as if it will wear well and is well made. The cushions are well put together and are also well made.

Excellent, fast service. Delighted with purchases,