Delpaso Arvostelua 

BEWARE!!! DO NOT TRUST THEM, EVER!
Never have I experienced something like that.

We were LEFT WITHOUT A CAR upon arrival at the airport, after talking to one of their concierges who acted as if under the influence, rude AF, while the rest of the staff snickered and pretended everything was normal when we asked them for assistance.

Basically, the bald little guy tried to find every possible excuse not to give us the car we booked thru an online broker (he said he "didn't like the way I was looking at him" and that he "was getting bored of the conversation" – and I swear I'm not joking).
Only later, when I googled Del Paso, did I understand what really happened there: we had already booked a third party full coverage insurance (which I thought was perfectly normal and fine), and they were not happy with it, so they were trying to force us into getting theirs instead – but I didn't get it on the spot because the bald guy at the counter with the menacing look was driving me nuts and I thought he was just a loon.

We managed to salvage our holiday by renting last second from another company – but BEWARE OF THESE *****: they will not hesitate to leave you without a car, stranded in the middle of nowhere.

From hundreds of other reviews, I learn that this is common practice for these unnameable individuals – but while we were experiencing this ordeal I really thought we were living a nightmare, halfway between buffoonery and tragedy.
How can these guys look at themselves in the mirror every morning is a true wonder.

ADVARSEL!!! LEJ IKKE BIL HOS DELPASO!!!
Ankom til Malaga den 2 Jan 2025 sammen med en gammel ven, som havde booked en bil hos DELPASO. Vi ankom sammen kl ca 22 på deres kontor. Min ven havde et bookings nummer og bekræftelse og planen var at vi skulle kører sammen til Marbella. De oplyser så at min ven ikke kan få en bil da personen er blacklistet i deres system og kan ikke få oplyst hvorfor. Men tror nok det er fordi der blevet klaget over at de tog Eur 150,- på kreditkortet da bilen ikke var 100% fuld af benzin og det var en lille bil med ca 35 liter i tanken. Nå men der var ikke nogen bil til min ven. Så tager jeg mine data frem og vil leje en bil for 12 dage, jeg arbejder delvis i Spanien og har lejet bil mange gange før. Så siger manden der sidder nr 3 fra venstre noget med "Idiot" til mig, og jeg for også at vide at jeg ikke kan leje bil her. Han har ikke fået mit navn endnu og jeg spørger hvorfor, og han siger noget om at jeg er heller ikke velkommen. Så der står vi i chok uden bil kl 23 den 2 Jan 25. Vi måtte så tage en UBER til ca Eur 100,- og jeg lejer nu bili et andet firma.
SÅ HERMED ADVARSEL!!! LEJ IKKE BIL HOS DELPASO!!! DET ER TYVE OG BANDITTER!!!!

Die schlimmste Erfahrung die ich jemals gemacht habe bei einem Autoverleih!

Zuerst wollten sie 2100€ blocken anstatt von angekündigten 1500€

Sodann besprach ich, dass ich mein Bank anrufe und wiederkomme. In der Zwischenzeit wurde mein Auto an jemand anderes vergeben. Obwohl ich bezahlt habe für 6 Tage! Es wurde dann auf die AGBs verwiesen. Daten von Chef wurde nicht heraus gegeben!

Geld zurück gibt es nicht. Dazu extrem pampige Mitarbeiterin Fr. Gom**

Ich habe in den 2 Stunden dort vor Ort mit mehreren Menschen gesprochen, die alle übelste Erfahrungen mit dieser Firma gemacht haben!

Finger weg!

Attention ! Très grosse arnaque ! Vous réservez votre voiture et payez la location de votre voiture depuis la France, et une fois sur leur terrain vague (l'agence est vraiment très loin de l'aéroport de Màlaga), ils refusent de vous louer la voiture au motif que votre vol n'est pas arrivé à la bonne heure ! Ils refusent de vous rembourser et vous laissent en plan, avec juste une proposition trois fois plus chère que vous devez accepter puisque vous êtes au milieu de nulle part. A éviter absolument ! Ces gens sont des voleurs et des arnaqueurs tout comme le site Discover Cars . com qui nous a mis en relation avec Delpaso. A fuir ! Payez un tout petit peu plus cher mais avec une vraie agence de location, pas ces escrocs !

We booked with discovery cars. We have our own Annual car insurance with Insurance4carHire. Upon declining Delpaso's insurance at the counter, and opting for the €1600 excess I was told that my Visa could not be accepted/blocked as it only has my initial not full first name. I've been using this card for over 20 years, up 4 rentals all annually all over Europe and never a problem. The Delpaso counter boy point blank refused the Visa. I even showed him my BCard App with my name and statement, with just initial. He point blank refused. After 30 mins left in the middle of nowhere, we looked for an alternative rental, but in the end we were forced to pay their extortionate insurance, as they would accept any debit or even my director's company card. It's clearly evident they want to scam you for their extortionate insurance by any means. In the end we ended up paying it rather than being left to walk down the dual carriageway and find an alternative like others mentioned in here. After we went back to the counter, the Schieschter even said they'd automatically cancelled our booking as we were late. Wow WTF? Did we get the Alfa Romeo or equivalent, well he dangled 7 sets of Fiat Tipo and said that's all we have. Battered to foook and the power of a hair dryer for the next 20 days. To put it in context, 6 months ago we rented with Recordgo for 47 days and cheaper than DelPasoScam and a very nice car indeed. Heed my advise and avoid them! O yeah we booked through discovery cars and they're in on the Scaaam as well, so don't expect any help from them.

J'ai loué une voiture via EASYJET. Le nom du prestataire n'apparait pas sur la confirmation.
Beaucoup de déconvenues et un surplus financier.
-A l'arrivée à Malaga, perte de temps pour trouver DELPASO qu'il faut joindre par téléphone.
-Agence DELPASO à 2 km de l'aéroport. Ils ont une navette qui vient vous récupérer. Faut-il le savoir !!
-Au moment de prendre la voiture, besoin de payer 140 € à cause de ma carte bancaire "débit", alors que j'avais réglé au préalable avec EASYJET.
Je ne comprends pas comment EASYJET peut travailler avec un prestataire aussi peu scrupuleux que DELPASO.

Si quieres tener una mala experiencia en tu vida, alquila un coche con esta compañía.

J'ai réservé une voiture pour 85€ via Cheaptickets.be chez Selpaso Malaga. arrivé à l'agence, on a dû attendre plus d'une demi heure alors des agents à côté ne font rien. 20 minutes plus tard quelqu'un qui arrive ayant une réservation directe chez eux est passé devant nous. Arrivé devant l'agent, on nous annonce qu'on doit payer 200€ de frais administratifs ou prendre l'assurance full options au même prix. L'agent était particulière désagréable et nous parlait très mal. Alors effectivement on s'est rendu compte que la condition des frais administratifs était marquée en tout petit lors de la réservation. L'agent nous ne voulait rien entendre en prétendant que notre contrat était avec l'intermédiaire alors qu'il savait très bien où trouver la petite close sur notre contrat. C'est une pratique peut-être légale mais largement trompeuse commercialement. Ayant montré notre mécontentement, l'agent nous a limite mis dehors.
De plus l'agence se trouve à 2KM de l'aéroport. Ils ont une navette mais TRÈS MAL INDIQUÉE sur les documents et PAS FACILE à trouver à la sortie de l'aéroport.
À FUIR...

Varning! Accepterar bokningar av bilar som inte finns tillgängliga. Åkte därifrån med en "rent a wreck" bil.

Dette er rett og slett banditter som kun forsøker å lure deg. Hold deg langt unna!

Cowboys and fraudsters - malpractice:
Booked a hire car with Del Paso via the broker DiscoverCars. Del Paso refused to release the car to me because my name was written on my Visa credit card as “G Chatterton” instead of “Grant Chatterton” (common practice for credit cards). They insisted I purchase insurance with Del Paso for an extra £210 even though I had already paid for insurance via DiscoverCars. It was basically malpractice, a way of defrauding UK tourists of money. There were plenty of other tourists in the queue with similar issues. Phoned DiscoverCars there and then, but got through to an answering machine. Holiday ruined. Cowboys and fraudsters.

Son unos estafadores, tengan cuidado con el alquiler porque parece barato pero luego cuando recoges el auto te agregan politicas de obligatoriedad de llenar el estanque con ellos, con un cargo por gestión (ahí equilibran el precio barato). Su personal unos maleducados, te cancelan la reserva si pides información y condiciones. Luego, en el reclamo, te responden cosas genéricas. Un fiasco como empresa.

Location is terribly far from airport. There is shuttle difficult to find!
The assistant Alejandro is unacceptably rude, trying to justify his actions with my own and EB POLICY!
We returned the car early and he (again) was trying to find problems in the car when it was I who had to video and photo the car!
The €150 they grant for patrol is a steal!
Choose rentals inside the airport! Totally different service!

I dont recomend Delpaso(Malaga airport) and Economy Car Rentals to others. they says on their website that there are no hidden expences. ITS A LIE. when i went to ring the car, the agent said to me that i had to pay 200 € more for their car insurrance before they give me car keys although i had paid everything for rent and insurrance in advanced.I showed him documents but he did not care. He told me to pay or leave and get another car. I did not have any choice to pay for double inssurence for nothing. NEVER ever rent cars from Economy car rentals and Delpaso.
Car Rental Provider Confirmation No: 138806
voucher nr. 241127122

They use every trick in the book to charge extras and rude with it. PAid an extra 300 euros for a 3 week hire due to abbreviated credit card details and no options to change to another card etc, etc...

Should have known the cheap rental amounts on their website were too good to be true. After taking the shuttle bus to their office from the airport, I was told I had to take out their 79 Euro damage excess insurance policy (for a 2 day hire). I have separate damage excess policy cover, but they said the option to skip their own insurance was not available because I did not have an international license. I was using my UK license, I've never needed an international license anywhere in Europe. The people next to me were busy being told the better class of car they had pre-booked was not available. Luckily I didn't really need the car that badly so cancelled and used Uber for the weekend. Don't waste your time

Refused to take a deposit from my credit card due to abbreviated first name on the credit card when the surname and initials clearly match my passport. Offered to charge me twice the amount of the rental to wave deposit requirements.

I recently rented a car from Delpaso car hire in Spain and had a very disappointing experience due to hidden charges. Despite having a valid UK driver’s license, which is legally accepted for driving in Spain, I was unfairly charged for not having an “international license.”

When booking, there was no mention of this requirement. Upon arrival, I was informed that an additional fee would be imposed because I didn’t possess an international license. This was particularly frustrating since UK licenses are fully valid for driving in Spain and obtaining an international license in this context was unnecessary and impossible at the time of rental.

The hidden charges felt like a blatant attempt to extract more money from customers. Such practices are unfair and misleading. I urge Delpaso to be transparent about all potential charges upfront and to honor the validity of legally accepted driving licenses to avoid deceiving customers.

Scam Scam Scam

Horrible approach with hiden costs of 160euros for their insurance. Waste of time and money!!!

Avoi Avoid Avoid

Niet aan te raden! Oplichters met onze creditcard. Ze zeiden dat de naam volledig uitgeschreven moest staan op de creditcard, echter in NL staan alleen initiatieven op credit card aangegeven. Toch mochten we onze creditcard niet gebruiken voor de borg en kregen we de auto niet mee. Delpaso wilde ons alleen hele dure verzekering laten betalen (die we al hadden) en auto alleen dan mee geven. Natuurlijk oplichting!