Delpaso Arvostelua 

VOLEUR.
COMME TOUT LE MONDE JE N'AI PAS DE CARTE MENTIONNE CREDIT
DONC SUPPLEMENT DE 140 EUROS
UNE BELLE ENTREPRISE D'ESCROS
BELLE ARNAQUE

*********WARNING DO NOT USE **********
they will try everything to add additional charges & will cancel your car hire if you do not take out their extras .
Staff are disgraceful & no management at hire depots to talk too.
Never use them again ….
Avoid at all cost.

PAS OP! OPLICHTERS! Delpaso is een bedrijf dat toeristen oplicht. Ze brengen deze met een busje en een aanbieding naar een locatie weg bij het vliegveld. Daar bedenken ze regels voor het niet accepteren van een creditcard (soms is het ontbreken van de volledige voornaam, soms het hebben van een pincode). De aanbieding is dan voor hun niet geldig, maar je mag wel voor een veel hoger bedrag een auto huren... op de zelfde credit card.

They are offering what in my opinion is a complete and well-planned scam with EasyJet so when you book your car through the airline as I did, using the same credit card I used to pay for for my flight and car rental, I ended up having to pay over €100 extra due to a technicality. DelPaso will not honour the booking as is if your credit card has any abbreviations (e.g. initials) in the name on the card. They and the airline know exactly what they are doing and it is an absolute disgrace. They should be thoroughly ashamed of themselves.

La mia esperienza avuta con l'autonoleggio "del paso" di Malaga è stata a dir poco pessima.
Al momento della consegna dell'auto mi è stata proposta polizza casko, che io non ho accettato in quanto ero già in possesso di copertura totale stipulata con broker.
Mi è stato ribadito più volte che ogni danno sarebbe stato a carico mio.
Mi è stata data un'auto del tutto incidentata e graffiata in svariati punti, ho contato oltre 40 ammaccature e danni, sia interno al veicolo che esterno.
Ho chiesto che i danni venissero segnati sul documento di consegna e si sono rifiutati, dicendomi che avrei dovuto fare io foto dei danni.
Ho fatto 37 foto per rappresentare tutti i danni che ero riuscita ad individuare (cosa non semplice perché l'auto oltretutto era sporca e impolverata).
Quando ho riconsegnato il veicolo mi è stata chiesta foto per ogni singolo danno dell'auto, dalle ammaccature ai graffi più piccoli.
Ovviamente su un numero di danni così elevato, ripeto oltre 40, era inevitabile che mi sfuggisse qualcosa e non lo fotografassi.
Quindi un micro graffio su specchietto, di cui non ero in possesso di foto, mi è stato addebitato, per un equivalente di 100 euro.
È evidente che viene consegnata un'auto normale per chi stipula casko con loro e un'auto completamente danneggiata per chi non intende assicurarsi con loro, per poi trovare con estrema semplicità almeno un danno da addebitare.
Consiglio caldamente di evitare questa compagnia, perché è evidente che il loro obiettivo è farti stipulare polizza casko con loro e quindi consegnarti un auto normale, in caso tu non stipuli l'assicurazione con loro ti consegnano una macchina del tutto scassata per poi addebitarti ogni minimo danno di cui tu non disponi foto.
Io sono stata ancora fortunata perché sono pignola ed avevo fotografato tutti i danni (ad eccezione di uno) ma se perdi le foto, le foto sono sfocate, rischi davvero di pagare l'auto per nuova

Voleurs, arnaqueurs, escrocs !

Det føles faktisk feil å gi en stjerne i det hele tatt til denne gjengen - NULL verd! HOLD DERE UNNA!! 😡

Just back from holiday in Malaga used Delpaso car hire
They have scammed me /I collected the car last Friday and I checked the car for damage at 10 pm in the dark as far as I could see three was no damage.
Used the car to drive to Cádiz parked in a private car park until return today not used in between
On return the agent found a small scratch on the rear bumper
Charged me 193 euro for damage that would probably cost next to nothing to polish out.
I had no option but to pay as they held my deposit.
As I left the desk the other staff were laughing as they knew they had cheated me
There is no way that I had caused the damage it was there when I picked up the car
This is just a way of making money I am angry and would recommend you don’t use them I believe it’s just a money making scam
Company name Delpaso

BEWARE DELPASO & CAR SCANNER
Booked a delpaso rental online and paid upfront for hire and insurance . After eventually finding the shuttle to an obscure location Late in the evening I was asked to pay three times more than what I had already paid for the hire up front. The Delpaso staff member was extremely unfriendly and was relying on the fact that another weary traveller would just pay up ……wrong. I returned to the airport got a train and then walked in the pouring rain to my accommodation. The next day away from the airport I set about hiring another car with little or no chance of getting my original payment refunded. Great start to a holiday!! The moral of this story is clearly do not touch Delpaso and probably more important their booking company Car Scanner who seem to be uncontactable and not on Trustpilot whereby other unsuspecting travellers could be warned.
It reeks very much of a scam so please be warned: Delpaso and Car Scanner avoid at all costs
,

I’m writing because I booked rental with Del Paso at Malaga airport then was super stressed when I read all the negative reviews…
So I booked through a third party site - it was much cheaper than booking directly.
I’m from the UK, I did not need an international driving permit & was not asked for one. I was not forced to take out their additional insurance, I just politely declined it. This was possible because I allowed them to put a block of €1500 on my credit card. This was never actually taken from my account. Take care to have a credit card in the drivers name that doesn’t expire til 3 months after the hire ends, as well as a passport.
The car - there was one small dent on the car plus a few very small scratches - I recorded all of these in pictures in case it was disputed. However when we returned the car, the lady had a Quick Look round the car, got into it and checked we had filled the car with petrol and recorded the mileage. No problems whatsoever.

No respetan sus propias ofertas , si son económicas y con intermediarios te ponen falsas trabas y te dicen claramente que no te quieren como cliente , arguyendo terribles mentiras a las comercializadoras,no es honesto .

DO NOT USE Disgusting lack of service. Supposed to supply a shuttle to their car depot, when called they told us to get a train as they were too busy and hung up. I tried calling back but they didnt answer. Ended up having to get a taxi only to arrive and they told they wouldn't give us the car without an international driving licence, which isn't mandatory when driving in Spain with a UK photo licence. We used this company last year and this wasn't a requirement then. Also after a heated discussion they admitted that they didnt even have a car for us!! Total rip off. Just out to take money from people and not supply the goods. DISGUSTING

Hurtig og korrekt betjening, ingen ekstra ting, kun god service, har brugt Delpaso flere gange og er begejstret både for bilernes tilstand,betjening og prisniveauet.
Har før benyttet andre selskaber.

I was also forced into paying an additional 94 euros because my credit card (which I had used last year) "did not have the full name on it", only initials. DO NOT USE THIS company. They are scammers and take every opportnity to force money out of unwilling clients.

(Aeropuerto de Málaga)
Eficientes, entregaron el coche limpio y en buen estado mecánico, sin complicaciones en el check-in, ni insistencia con el tema de los seguros, tal vez un poco más "rugosos" al devolver el coche, al controlar todos los detalles : No se olviden de hacer TODAS las fotos necesarias para el control contradictorio del estado del coche ! El servicio de shuttle estuvo perfecto. Por el precio, nos pareció muy correcto.

Use them if you are prepared to pay additional triple charges on your original booking.

Real Scam. We booked through doyourspain.com. Upon arrival, we have been forced to pay additional £100 for excess insurance and non-sense fuel policy full/full and £140 for full/empty.

It is very uncomfortable and confusing.

Malgré les avis défavorables , j'ai quand meme tenté l'experience !!! tout d'abord la voiture n'etait pas la bonne quand on nous marque categorie equivalente ,je suis désolée mais une ds 3 n'est pas l'equivalent d'une c1! l'employé n'a rien voulu savoir ,concernant la politique du carburant ,bravo aussi ,nous compter un plein 150 e en plus de la location , en disant qu'ils vous rembourserons ,mais c'est vicieux c'est uniquement si vous ne videz pas ce plein...au retour une rayure est apparue, alors que nous l'avions jamais vu ,en plus toute recente , comme si elle avait été faite le temps que nous etions au guichet,la bagatelle de 193.6 e, alors que 2 autres rayures que nous avions en photo n'ont pas été réparé , avec notre participation ils vont refaire tout le bouclier arriere, quand je lui ai dis , il a dit bien sur madame ! au depart le prix est alléchant à l'arrivée c'est une grosse arnaque , à eviter .Au depart personne ne se deplace c'est rapide ,par contre au retour c'est bien marqué :compter 30 mn ... sauf si vous prenez l'assurance bien sur qui double le prix !

Like many others here I prepaiod to rent this car with a UK company (Argus Car Hire) expecting to collect in Malaga. I had with me all the docs required: driving license, credit card in my name (the same one I had booked the car with), passport and voucher. I opted to pay the €1,500 deposit rather than accept the (rip off) €180 unnecessary additional insurance. The card I wanted to use for this was the samne on I had used in the orignal booking: my Amex card - which Delpaso said they didn't take. Which should not have been a problem as I had a backup Revolut card and Curve card (linked directly to a credit card) as well as numerous credit cards I could have made the transaction on via my phone or watch. They said they didn't accept cardless payments "because we all know yo ucan easily change the numbers in your phone or watch" (which is, of course, complete nonsense). I even offered to pay the €1,500 in cash. All were refused by the extremely unhelpful, rude staff on the desk. Finally, I agreed to pay the €180 ripoff insurance fee which they had said I could do early in the conversation. But they responded by ripping up the paperwork concerning this that I had completed and refusing to talk further to me.

So I have paid for a car they have failed to provide me even though I fully complied with all of their requirements. I won't be using them again - and suggest noone else should either.

This company is unbelievably bad. I placed a review on ‘Google” and it unashamedly appealed it so that honest/ negative reviews aren’t logged. I strongly recommend and urge you to look elsewhere for car hire. I have written to delpaso asking for the data they hold on my profile under “right to access’ but I guess I shouldn’t be surprised that I haven’t received a reply or acknowledgement is my review..

The worst car hire company I have used in 40 years of travelling. I arrived to pick up my car at Delpaso car hire after taking courtesy coach so was off airport and was told that they would not rent the car to me. It transpires that because I had previously left a negative review that they logged this against my profile and would not rent the car that I booked 5 months ago. So much for wanting to give them the chance to show that their service had improved, that they left me in Malaga without a car. If they hadn’t wanted to accept my booking then surely they should have cancelled it when I made the order, but I’m afraid Delpaso have not changed …their customer service is the worst I have ever experienced ( and after renting over 100 cars that says something) so I strongly suggest that you avoid them. Here is the review that the ‘blacklisted” me for…. I strongly suggest that you never, ever use this company Del Paso. They left me in a very dangerous situation.
When I arrived on 13th of October 2017, , I was advised that photos needed to be taken when I picked up the car which I did. This was needed as I did not want to pay for their insurance as I had purchased an annual car insurance policy with a company in England for all car hire in Europe. They no longer identify the scratches or dents on the car for you.
Upon returning the car today at the offsite Malaga airport office at 08.00, I took further photos to ensure that there were no issues. I then went to the " return car kiosk' and was met by a very rude and aggressive member of delpaso's team. He did NOT greet me with a " good morning", but said in a very aggressive tone " why did you take photos?". I explained that the helpful member of the team that I saw on arrival suggested that I take photos both at the beginning and end of the car hire.
After waiting, the same person then checked the car and identified 3 areas of concern. I asked whether he had details of whether these small scratches had been logged on their system before I picked up the car, and he responded with...." It's your job to take photos on arrival and prove the scratches were already there on pick up".
I showed him the photos that I had taken on picking the car up on the 13th, which showed the scratches were there before I took the car. He wrote on the paperwork " all ok".
Whilst waiting for the courtesy bus back to the airport, I was chatting to two groups of people that had also returned their car who were equally surprised by the aggressive nature of the same person. He had asked one lady to wait whilst he checked my car and then ignored her when he came back to the desk and served somebody else.
I visit Spain regularly and I am impressed by how helpful and polite the Spanish people are......with this one exception. I asked the person for his name so that I could write to delpaso so they could look into this persons very poor attitude. He said its ..."delpaso". I asked again very politely but he refused to give me his name.

As he was unwilling to give me his name, I took a photo of him, which I will send to delpaso.
He then refused to take me back to the airport and with my flight leaving 2.5 hours later, I had to walk back to the airport ( about 1.5 km) walking on an extremely busy road……absolutely appalling Delpaso….you should be ashamed

Scammers!!!
Hand in hand with Doyouspain.com, fouling and scamming people.
I'd rather pay double next time than using this conpany.