I purchased the 3m Garden Cantilever Parasol w/ Crank Handle, 360? Rotation, Tilt and Cover, Cream - DG268 I can say this is great quality, better than I had expected. Customer support Victoria an... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most... Näytä lisää
Yritys on vastannut
We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... Näytä lisää
Yritys on vastannut
Update: I have checked all folders and I have not received a response. My order arrived a week later than originally communicated. Completely understand delays happen, however customers should be... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Dellonda
Yrityksen kirjoittama
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Yhteystiedot
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Yhdistynyt kuningaskunta
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,4
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 82 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quite happy with the result but i would…
Quite happy with the result but i would have given five stars if i had been able to send the broken one back for a repair , seeing it had just come out of warranty. A saving of buying a new heater may have been more beneficial
4. marraskuuta 2025
Vastaus yritykseltä Dellonda
Hi Michael,
Thank you for taking the time to share your feedback. We’re sorry to hear that the experience didn’t quite meet your expectations, but we’re glad our engineers were able to carry out the necessary repairs, and replace the required parts on several of your patio heaters.
We completely understand your frustration about not being able to send the previous one back for repair, as it was out of warranty. We always aim to offer the best possible value and support, so we appreciate your comments and will take this on board when reviewing our warranty options. We’re pleased that you’re happy with the final result and hope your heaters are now working perfectly.
Kind Regards
Team Dellonda
Vastaus yritykseltä Dellonda
Hi Linda,
Thank you for your kind words. We appreciate it greatly.
If you ever need anything else, please let us know.
Many thanks,
Team Dellonda
Overall quite seamless from placement…
Overall quite seamless from placement of order to receipt of goods. I would like to have bought both the fridge and the 240 volt adapter direct from Dellonda.
However the fridge was cheaper when ordered through eBay 🤷♂️. I couldn’t get the adapter from eBay 🤷♂️.
27. lokakuuta 2025
Vastaus yritykseltä Dellonda
Hi Gordon,
Thanks so much for your lovely review! We’re really glad to hear everything went smoothly from ordering to delivery — that’s exactly what we like to hear!
If you ever need any assistance, please don’t hesitate to reach out to our team directly — we’re always happy to help.
Best regards
The Dellonda Team
Chewed up remote!
Our puppy decided to chew up the remote for our Dellonda glass panel heater. Fortunately we made email contact with Maddie in the Dellonda customer support team.
Within hours a new remote was dispatched and has Chewednow arrived.
Thank you Maddie, Victoria and others in the support team. You are amazing.
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dellonda
Hi Barry,
Thank you for your kind words! Hopefully all will be well between your puppy and the new remote.
If you ever need anything else, please don't hesitate to ask.
Many thanks,
Team Dellonda
Vastaus yritykseltä Dellonda
Hi Janet,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear you enjoyed our customer service and speedy delivery. Your support means the world to us, and we can’t wait to serve you again soon!
Best regards
The Dellonda Team
Great Product, Poor Instructions
The Desk is Great, but the Instructions were Poor :(
13. lokakuuta 2025
Vastaus yritykseltä Dellonda
Hi Adam,
Thank you for your feedback and for letting us know you’re enjoying the desk! We’re sorry to hear that the instructions weren’t as clear as they should have been — we really appreciate you bringing this to our attention.
Thanks again for your review and your support!
Best regards
The Dellonda Team
Much better than Amazon
Much better than Amazon. No issues with DHL kept me informed. Heard knock on Door. Driver had already offloaded from his van my order. Three failed attempts to get this order from Amazon due to DPD
Will go direct to Dellonda in future as price is competative and i got next day delivery no issues!😃
16. lokakuuta 2025
Vastaus yritykseltä Dellonda
Hi Robert,
Thank you for your kind words. They really mean a lot to us. If you would like to order through us again, please feel free to use the discount code HAVE10 for a 10% discount via our website.
Many thanks!
Team Dellonda
Five star service had trouble with my…
Five star service had trouble with my delivery from the Courier. Spoke to the supplier and wouldn’t rest until they sort it out the issue.
Massive thank you and the hob works amazing👍😃
6. lokakuuta 2025
Vastaus yritykseltä Dellonda
Hi Billy,
Thank you so much for your wonderful review! We’re really glad we could help get your delivery sorted and that you’re happy with your new hob. Your patience and kind words mean a lot to us. Enjoy your new appliance, and please don’t hesitate to reach out if you ever need anything else!
Kind regards
Team Dellonda
Vastaus yritykseltä Dellonda
Hi Stephen,
Thank you so much for your kind words! We're really glad to hear you were happy with our prompt response.
If there's anything else we can help with, please don’t hesitate to get in touch. We're always here to help!
Kind regards,
Team Dellonda
Item as described
Item as described, arrived super quick, at a great price. So whats not to like?
Only criticism is i wish the illumination could be permanently swithed on.
3. lokakuuta 2025
Vastaus yritykseltä Dellonda
Thank you so much for your kind words. We will take your comments into consideration as we appreciate your feedback.
Many thanks,
Team Dellonda
Vastaus yritykseltä Dellonda
Hi David,
Thank you so much for your kind words. We appreciate it greatly. If you ever need anything else then please don't hesitate to ask.
Kind regards,
Team Dellonda
Vastaus yritykseltä Dellonda
Hi Karen,
Thank you for your 5 star review. It means a lot for us and we are very glad to hear that everything went smoothly.
If you ever need anything else, we are happy to help.
Kind regards,
Team Dellonda
Very happy with the purchase
The desk was delivered on time as mentioned and was super easy to setup. Also, the quality is phenomenal. Works like described. 100% recommend to anyone looking for a quality product and at a brilliant value for money.
18. syyskuuta 2025
Vastaus yritykseltä Dellonda
Hi Ashutosh,
Thank you so much for your kind words and fantastic review! We're so glad to hear that your desk arrived on time and was easy to set up.
It's great to know that the quality met your expectations and that you're enjoying both the product and the value it offers. Your recommendation means a lot to us. Thank you for choosing us!
Kind regards,
Team Dellonda
Vastaus yritykseltä Dellonda
Hi Jayne,
Thank you for your feedback and lovely 5 star review. It means a lot to our team so thank you again!
Any issues you can get in contact with us.
Kind regards,
Team Dellonda
Outstanding service
16. syyskuuta 2025
Vastaus yritykseltä Dellonda
Hi there,
Thank you so much for your lovely 5-star review!
It means so much to the team.
Many thanks
Team Dellonda
Ordered and delivered within two days.
9. syyskuuta 2025
Vastaus yritykseltä Dellonda
We're so happy you are pleased with this service. Please don't hesitate to get in touch if you ever need anything else.
Many thanks,
Team Dellonda
Great design and quality
Great design and quality. A really good looking desk that brightens up my studio. A very useful drawer and USB ports. Very speedy delivery and great packaging too. 10 out of 10 !!
31. elokuuta 2025
Vastaus yritykseltä Dellonda
Hi Clare!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the design and quality of your new desk, and that it's brightened up your studio space. It's great to know the drawer and USB ports are proving useful too.
Thanks again for taking the time to share your experience. If you ever need anything else, we're always here to help.
Kind Regards
Team Dellonda
Vastaus yritykseltä Dellonda
Thank you for your kind words. We appreciated them greatly.
Many thanks,
Team Dellonda
Vastaus yritykseltä Dellonda
Hi Alison!
Thank you so much for the 5-star review! We're really pleased to hear that your order arrived on time and that you're happy with the quality of the product.
We truly appreciate your support, and if there's anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards
Team Dellonda
Thank you Victoria
Just want to say a massive thank you to Victoria who helped me with an issue with my oven. From start to finish nothing was too much trouble and her customer service was excellent she is a credit to your team. Even though we had a bit of an issue with pick up and delivery of my item everyone involved was extremely helpful and polite and I appreciate all the help I received. I would recommend this company to everyone. Thank you again
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dellonda
Hi Kimberley!
Thank you so much for your wonderful review, it truly means a lot to us!
We’re so pleased to hear that Victoria was able to support you so well throughout the process. She is indeed a valued member of our team, and your kind words will mean the world to her. We’ll be sure to pass along your lovely feedback.
While we’re sorry there was an issue with the pick-up and delivery, we’re really glad to know our team could make things right and provide a positive experience overall.
Your recommendation is the highest compliment we could receive, and thank you again for taking the time to share your experience.
Kind Regards
Team Dellonda
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