I purchased the 3m Garden Cantilever Parasol w/ Crank Handle, 360? Rotation, Tilt and Cover, Cream - DG268 I can say this is great quality, better than I had expected. Customer support Victoria an... Näytä lisää
Yritys on vastannut
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We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most... Näytä lisää
Yritys on vastannut
We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... Näytä lisää
Yritys on vastannut
Update: I have checked all folders and I have not received a response. My order arrived a week later than originally communicated. Completely understand delays happen, however customers should be... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Dellonda
Yrityksen kirjoittama
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Yhteystiedot
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Yhdistynyt kuningaskunta
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,4
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 82 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Great customer service. Quick to respond to queries and resolve the minor issue I had (which wasn't their fault and due to deliver company).
25. marraskuuta 2025
Vastaus yritykseltä Dellonda
Hi Guy,
Thank you so much for your lovely review. For a small company with a small team we appreciate it greatly.
If you ever need anything else, please get in contact and we will be happy to help.
Many thanks.
Team Dellonda
I ordered the item by mistake on 24th…
I ordered the item by mistake on 24th December. I cancelled the order and spoke to a member of staff. We discussed a full refund. I have the package and it is still unopened. I await your reply
28. joulukuuta 2025
Victoria
The person that I dealt with was Victoria who I found was very pleasant and helpful and answered my e-mails very promptly.
My only concern is that you as a Company do not hold enough spares in stock
17. joulukuuta 2025
Vastaus yritykseltä Dellonda
Hi Anon!
Thank you very much for your 5-star review and for taking the time to share your experience. We’re delighted to hear that Victoria was pleasant, helpful, and prompt in responding to your emails. We’ll be sure to pass on your kind words to her.
We also appreciate your feedback regarding spare parts availability. Your comments are valuable to us, and we’re continuously reviewing our stock levels to improve this aspect of our service. Thank you again for your support and for helping us improve.
Kind regards
Team Dellonda
Items not arrived and horrible customer service
Bought some items on the 18th for next day delivery it’s now the 29th and still missing items. Customer service useless and incompetent do not know where items are and change stories depending on the person. DO NOT RECOMMEND AT ALL!!!
21. joulukuuta 2025
Outstanding
I have purchased several items from this company and have found the quality of every item outstanding. Furthermore, their customer service is of the highest standard. Could not be more helpful. So friendly and polite, and a special mention to Maddie who assisted me above and beyond with an issue I had with the courier.
Outstanding and if I could give more than 5 stars I certainly would
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dellonda
Hi Allister,
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve been happy with both our products and customer service. We’ll make sure to pass on your kind words to Maddie — she’ll be delighted!
Your support really means a lot to us, and we look forward to helping you again in the future.
Best regards,
The Dellonda Team
Your customer service team are billiant
Your customer service team are brilliant. From my initial enquiry when I was asking technical questions all he way through to delivery the team were very friendly and helpful, particularly Victoria and Maddie.
16. joulukuuta 2025
Vastaus yritykseltä Dellonda
Hi Martin!
Thank you so much for your lovely 5 star review! We’re so glad to hear that you had such a positive experience speaking with our team regarding queries and delivery.
Our customer service team always aims to be friendly and helpful, so your kind words really mean a lot to us. We’ll be sure to pass on your feedback to Victoria and Maddie, and they’ll be thrilled to hear it. Thanks again for taking the time to share your experience!
Kind regards,
Team Dellonda
I wanted a way to provide tea/coffee to…
I wanted a way to provide tea/coffee to our club of about 25 folk. A kettle wouldn't do so I looked online and saw this British made water boiler from Dellonda at just under £60. Glad I bought it as it is quick to boil the 10litres, portable, doesn't drip and once at temperature keeps the water hot. Had it a month now and so cannot tell you how many years it will last but so far an excellent buy. It arrived punctually and well wrapped. Sturdy and no annoying water drips from its tap. Good value for money.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dellonda
Hi Mr Danson,
Thank you very much for taking the time to leave such a detailed 5-star review. We’re really pleased to hear the Dellonda water boiler is working so well for your club!
Thanks again for choosing Dellonda. If you ever need anything, we’re always happy to help.
Best regards,
The Dellonda Team
Good team Dellonda
Here, I would like to thank you again for your timely assistance and sincere, heartwarming service. This has strengthened my confidence in the quality of your company's products and your reliable after-sales service. This is a place where I can shop with peace of mind, and I highly recommend it to my family and friends.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dellonda
Hi Joey,
Thank you so much for taking the time to leave such a kind and thoughtful review. It truly means a lot to us to know that our service gave you confidence in both our products and after-sales support. We take great pride in caring for our customers, so your feedback really made our day.
If we can ever assist you again, please don’t hesitate to get in touch — we’ll always be happy to help.
Best regards,
The Dellonda Team
Got what I wanted straight away and…
Got what I wanted straight away and order was adjusted by person who picked up on me ordering with wrong code. Saved a lot of hassle
3. joulukuuta 2025
Vastaus yritykseltä Dellonda
Hi Michael,
Thank you for your lovely review, we are always happy to help.
Very glad to hear you are happy with your experience with us and if you need anything else, please get in contact with us.
Many thanks,
Team Dellonda
Wine cooler
Very pleasant & helpful customer service when e mail didn't come through, item well packaged & delivered as described, easy to use website
30. marraskuuta 2025
Vastaus yritykseltä Dellonda
Good morning,
I'm so glad you are happy with our product and we were able to assist you to the best of our ability.
If you ever need anything else, please don't hesitate to get in contact with us, we will be happy to help.
Many thanks,
Team Dellonda
Excellent customer service
This company's customer service was exemplary! There was a problem with our first delivery. We contacted Dellonda and Maddie could not have been more helpful. The response was professional, friendly and efficient and within the shortest time possible we received a replacement. Well done Dellonda, we would definitely use your company for future purchases
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dellonda
Hi Cindy,
Thank you for your kind words and I'm glad we were able to help you.
If you ever need anything else, please do get in contact and we will be happy to help.
Many thanks,
Team Dellonda
the ease use.
26. marraskuuta 2025
Very helpful customer service
Having had some problems with a Dellonda Coolbox I called and spoke with Zena who was extremely helpful and assisted me in ordering the required parts
So thank your for a first class service
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Fast sales and Service friendly staff
Fast sales and Service friendly staff
Would recommend anytime
20. marraskuuta 2025
Vastaus yritykseltä Dellonda
Hi Dennis,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our team and service. Your recommendation means a lot to us!
Best regards,
The Dellonda Team
Very pleased overall
Package arrived promptly, intact, and complete. Assembly was a doddle, very good quality materials and machining, very pleased with the purchase.
19. marraskuuta 2025
Vastaus yritykseltä Dellonda
Thank you for your kind review. Very please our product lived up to your standard. If you ever need anything else then please let us know.
Many thanks,
Team Dellonda
Excellent customer service
Excellent customer service from Victoria, my enquiry was responded to quickly with all the information required to place my order. Order was fulfilled and my delivery turned up the following afternoon.
19. marraskuuta 2025
Good price on a chest freezer with next…
Good price on a chest freezer with next day delivery.
17. marraskuuta 2025
Vastaus yritykseltä Dellonda
Hi Karen, thank you for your kind words and I am glad it arrived in time for you. If you ever need anything else please do not hesitate to get into touch with us.
Many thanks, Team Dellonda
Very fast delivery of wine fridge
Very fast delivery of wine fridge. Appears as expected.
16. marraskuuta 2025
Vastaus yritykseltä Dellonda
Hi Robert,
Thank you for your kind words! It means a lot for our little business.
If there is ever anything else you require, please let us know.
Many thanks,
Team Dellonda
DH66 sit and stand desk
DH66 sit and stand desk, good product, competitively priced and works as described, speedy delivery and reasonably easy to easy to assembly at home.
2. marraskuuta 2025
Vastaus yritykseltä Dellonda
Hi John!
Thank you for the fantastic review! We're delighted to hear you’re happy with the desk and found it competitively priced, easy to assemble, and delivered quickly. We hope it serves you well, and if you ever need any support, we’re always here to help!
Kind regards
Team Dellonda
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