Pizzahut Arvostelua 

My partner and I always used to get Pizza Hut as a treat on our Anniversary but will never do so again. I paid £30 for a Large Deep Pan Pizza 14 inches but a Medium Pizza arrived which measured at 12 inches, the box could not hold a 14 inch Pizza (see picture attached). I had been unable to reach anyone by telephone to place my order and was unable to reach anyone to complain about a wrong order. What a disappointment. Pizza Hut which has always represented quality, is now a company who has joined all the rest, over priced and ripping their customers off.

Pizza hut dartford, delivery driver Sidhu , such a lovely polite driver.
Extremley smiley and polite .
Food was wonderful as always and nice and hot when arrived .

I ordered from Pizza Hut today; the delivery person, SAFI , was very polite. Thank you.

Missing items from the order, the driver tells you to sort with the store, the store tells you to sort with the driver, then the store tell you to sort online, online tells you to call the store, online chat is closed at the normal time you will order, webform makes you scroll through hundreds of stores and no email on the web. Hostile design, will never order from them again

great service and food

Food was undercooked, and I received incorrect items, worker was slow and did not seem to care about anything he was doing. When I reported the food to be raw and wrong, customer service told me it was fine to eat and gave me a measly £10 voucher as if that fixes anything at all. Horrid service, horrid food, will never be eating there again.

Great Pizza delivered by the very friendly and helpful Daniel from the Neath branch. He always delivers with a smile 👍

The dumbest dumbest reward system I have ever seen. Aside from it glitching and not allowing me to claim rewards, even if I could, I would never use them. Why? Because you cannot combine a deal / promotion with a reward. Rewards should be ADDITIONAL to whatever promotion you apply - the clue is in the name: REWARD. It's meant to reward you for loyalty ESPECIALLY if you scrub out stamps after 6 months - another disgraceful decision. Otherwise I am paying upwards of £22 for a small create your own pizza - EXTORTIONATE - with no discount just to get a free rewards extra. Hands down the most useless reward programme I have ever seen.

Excellent and professional service with care and passion. The manager is Assan, a very humble and understanding young man.
He leads and guides his team to the best customer service possible.
Assan is a true asset and great gentleman.
Well done Assan, May Allah ji continue to bless you.

Having been ordering a takeaway now about 4 months every week.The first time I was told they could not do half with cheese and half without cheese, for safety reasons.After explaining that I will accept full responsibility they did make me a chicken supreme deepan.We enjoyed the pizza. I normally have my half with a pint of milk . Thereafter they make us one half with and half without cheese. I can highly recommend this at Scot arms on Newton Road

Worst Pizza, worst Delivery waiting long time. Worst service. All are worst just worst.

This is my first order with them since i was about 18, the new yorker tastes worse than any pizza I’ve ever had, pepperoni has 0 taste to it, i added peppers and they werr all i could taste, hardly any cheese on it, definitely a no no for pizza BUT……….. their sides of loaded fries and cookie dough were AMAZING but just ruined the meal, when i go to a pizza chain, the pizza should be the best on the menu.

Unfortunately I won’t be returning, too expensive for what you get and that was using an offer!!!

Ordered two large pizzas for after the football the final game in SPL for title. Family had travelled so we could be together for the match. Pizzas delivered were nothing like the pizzas we ordered they were shocking and tasted awful. I tried to call the manger of the hut but didn't answer. Everyone in Scotland knew what game it was and the pizza was so bad we felt there was prejudice against fans that's how bad they were. I was embarrassed and disappointed and the order is not cheap it's over £30. Hillington was the local hut serving up this garbage.

Poor quality pizza at Pizzahut Wickford.and poor quality customer service. Promised refund and still not recieved and had my genuine review removed from google for being faaakr even though I had pictures. I have now uploaded the receipt to prove it’s genuine. Discussing behaviour.

Pizza hut (Kingswood Bristol) would put minus stars if I could absolutely awful, first of all they said it had arrived on the updates through ordering online, but it hadn't so I phoned to ask where it had been left and was told very rudely that the delivery driver was just leaving and then hung up on me, when it arrived it was cold and had hardly any topping which was disappointing considering it was only a margherita supposedly with extra cheese, I will not be using pizza hut again.

I visited Pizza Hut on East Prescot Road Liverpool 13 this evening 25/4/2026. Ordered a Large Pizza to take out which the gentleman who served me stated the order would be ready in about 10 minutes. After 15 minutes a femal assistant asked me what I had ordered. I confirmed my order but the assistant said it had not gone through. It was paid for by debit card which I received a receipt. I had to wait another 10 minutes for the one Pizza which several delivery people having been served before me even though arriving much later. I found tyhis level of non-service to be absolutely abysmal. I was warned about this establishment by a friend who also had to complain about poor service but I gave them the benefit of the doubt. I wish I hadn't bothered, I could have driven to a Dominos outlet miles away and been served faster than this useless outfit. Not impressed at all.

Visited Edinburgh restaurant, Food ok, heavily reduced menu, no edge bites no Korean BBQ dipping sauce for wings no proper BBQ sauce was given a fresh bottle of Heinz BBQ sauce for the wings, fizzy pop machine was broken(since the Monday) no prior notice before booking not told as we were seated we were there Wednesday was offered water or Fanta from a 2l bottle on a table just past the salad bar, the store is very dated paint work dirty and walls have missing plaster on the corners of them, floor was clean at the time of our visit, toilets were fairly clean but need more attention to cleaning staff disinterested in guest experience but fast to remove plates, it's a real pitty but I doubt I would use this location anytime soon

Pizzas were delivered quickly, were piping hot and tasty. Driver, Allam (from Enfield) was very friendly and polite.

Consistently disgusting customer service from kings heath birmingham branch, I've never experienced such rude individuals I've handed money over to. I belive it's because they are a franchise and think the are a law onto themselves and they are well aware customers have no real way to complain which is something I'll be looking into! Its not really possible to make a complaint from what I can see online and this shouldn't be allowed with such a big chain. Being rude to people and saying "what do you want me to do?" When they've got your order wrong is unacceptable and they don't respect the public at all. They have charged me for something they didn't deliver, hung up on me and denied it when I called them so will be contacting trading standards and visiting the store in person tomorrow for a refund. Pizza hut delivery and in general should be investigated in this country regarding their complaints procedure, customer service, staff conduct or lack of it.