KIA Arvostelua 

I have a 2018 Picanto GT Line S which I bought new. It has had an electrical fault since 2020 which drains the battery if the car is not regularly used. The car has been in and out of Chapelhouse, Warrington for the last 3 yearsand they are unable to fix it.The Car has now been with them for 9 months since March this year.I cannot sell the Car or use it overnight and have lost 3 years depreciation. Think before you buy.

Kia is the brand of the future. Back by a year 10 year100-mile warranty, they offer more bang for your buck. Honda and Toyota also good cars but more expensive for less options.

I will never buy another car now I have a Kia. The service that is given is amazing. The team are friendly, knowledgeable, ensuring they meet your needs and not pushy at all.
After visiting another dealership Kia really stand out as the best! Nothing was to much trouble, they go above and beyond. Handover of the car is very thorough. A special thank you to Kenny and Holly. You are a credit to Kia

I will never purchase a vehicle through any Kia dealership. I purchased my car in January of 2022 and on September 28th I lost my car from hurricane Ian. I had an extended warranty on my car. I was told I would be mailed a check which I never received. It’s been over a year. Every time I call there I’m getting the run around. That is definitely not fair when a company owes you money and they don’t want to pay the customer back. It’s kind of like yeah I’m not going to make my car payment for a year because I don’t feel like it’s necessary. They screwed me over. If anyone knows of any good attorney that can help me with this I would really appreciate it.

Car less than 2 years old and the injector gone faulty, Kia offer 7 year warranty so contacted local Warrington dealer who said can't book in contact Bolton Kia 50 miles away, they are unable to do anything for 2 months, the car is in limp mode so unable to use (struggles get upto 20mph) so not sure how suppose get to Bolton at that speed. I now don't have a car to get to work and back for 2 months. If you rely on your car then a Kia is not for you.

This is the second time my sensors have failed on my Kia Sportage. Purchased from new in 2022, it was in three times to repair it. I phones twice with no response only they would contact me. I waited 24 hours then booked it on line. I get a response, 6 weeks to service and investigate.

Last service (a) states a tyre pressure test. All tyres on leaving Bells Northampton were between 30 and 33, where it is recommended at 36 psi. Makes me wonder if it was just a tick box exercise. I will never buy from Bells again

I had my car impounded, the city needed a verification from kia that I'm the one leasing, I was on the phone with kia for 9 days every day twice.... none of they're dumb reps were able to help me,
I couldn't go to work without my car, a d had to spend $1400 to rent a car all because of they're neglect to a simple matter that can be resolved in 10 min,

Never lease a car with them

Luke Fairweather a really nice chap. had lots of time for me. which I appreciated being disabled. and helped with calls to organise the mobility scheme they offer. This was July. Only disadvantage is a long wait for the vehicle estimated march next year. Which means I'm car less which isn't ideal. fingers crossed it comes sooner ! looking forward to a kia never had one before.

I recently purchased a KIA Optima, the car only being 5 years old and within its 7 year warranty the drivers side carpet had been worn out...now I understand the warranty does not cover deterioration however you would not expect to purchase and product that has much traffic use to wear out in such a short space of time unless the material used is substandard. You cant hide behind the disclaimer of what is stated in the warranty if the materials used are poor and does not do what is expected. I have had cars from new and never had the mat let alone the carpet wear through. Although I probably did not expect KIA to do a full repair but thought they would offer something, more concerning to me they made a decision without even looking at the damage, no video footage requested or pictures if that is the case then KIA must be making a decision based on what they already know to be a defective part and not offering any form of fix, very disappointing KIA - I did inform the responder from KIA that I would be making this public via Trustpilot they did not reply so here it is. One thing I will give KIA a star for is the response from them was speedy so on that I will give credit. Just to note KIA I will be taking this to X. Thank you from a not satisfied customer.

Good to see so many reviews of KIA are the same as ours. They supplied a new engine which was fitted into our Rio. The engine packed in within a week- leaving my wife and son stranded on the (non) hard shoulder ("smart" motorway) of the M4. It was very dangerous and the traffic police said they were lucky to escape without injury. The car was towed back to the garage but they weren't allowed to touch it as the new engine was under warranty so it could only be fixed by a Kia garage- and the earliest they could do it was.......7 weeks (yes seven) later. My wife took it up with customer "service" and they replied with.....a list of other Kia garages in England. So useful. They supplied a faulty engine which risked lives, refuse to allow another garage to repair it, then take seven weeks to even look at it themselves. No apologies, no offer of help. I'll update the review if the car ever gets fixed.

Absolutely terrible customer service. Girl with blonde hair at front desk no help part guy takes forever to deal with a customer and I've already paided for badge and been waiting for 30 mins

I brought my new Kia Nero EV in August 2022 from Snows in Basingstoke. The heating and aircon has always been temperamental but over time has become increasing unusable (take about 15 mins to get any heat through). Very annoying but not a big issue over the summer. Took the car in to be serviced at Kia Snows in Basingstoke on 3rd August and specifically said the heating and aircon needs sorting. When to pick it up and they told me it worked fine. I made the person on the service desk sit in the car with me before driving off and immediately proved it didn't work - clearly I had been fobbed off. I was told I would now have to wait another 2 weeks before I could bring the car back in. Back in on the 22nd Aug. The faulty part was identified and is covered under warranty but no replacement was available. I was told it could be a few days or A FEW MONTHS - it was clear it was likely to be a longer than a few days and I told to come and pick up my car. Get my car back and now the a/c and heat is completely broken - no heating at all no matter how long you leave it. I called a few times over the following weeks or so to get updates - no further clarity. About a month in, with no progress and I submitted a formal complaint as I was getting stonewalled and there was clearly no other way of getting this any attention or escalated in any way. Finally some clarity came (in reaction to my complaint) - the part was not going to be available until mid November. Apparently the part could be repaired with a temp fix until the part is in stock but Kia UK won't allow this - it's only allowed to be replaced - no fix allowed. So it looks like I am going to be waiting 3.5 months after I first took the car in, IF the part turns up when they say it will. According to the The Motor Ombudsman code of conduct for new car sales (which Kia has signed up to): "4.3 Spare parts will be made available from the time a new model is launched, throughout its production and for a reasonable period thereafter." Clearly not true in this case as they are saying that part has to manufactured in Korea and shipped over. So my overall experience has been 1) getting fobbed off initially 2) stonewalling until I made enough fuss 3) experiencing a belligerence, unhelpful organisation that refuses pragmatic solutions 4) has breached the code of conduct for new vehicle sales. To be fair they eventually offered a substitute car but said it could be anything, might even be a diesel - great, a brand new electric for an old banger that costs a fortune to run. Again, when I kicked up enough fuss they managed to find an EV but it was lower spec, older and was a rental, but it was made clear to me what a favour they were doing me and how uniquely well I was being treated by being offered an EV as a replacement. With the weather changing the car is dangerous to drive because it steams up and you can't see out so looks like I'll have to take the old rental car for the time being. The whole thing has been incredibly disappointing when the main reason I brought a new Kia is because of the 7 year 'no quibble' warranty. The next step (as per their complaints procedure) is to raise the complaint up to The Motor Ombudsman... I'll update on progress!

Bought my 20 plate Kia Ceed GT line in March. The passenger side speaker has already blown and stopped working. Its not covered under the 7 year warranty, only covered under a 3 year manufacturer warranty so left with a £172 bill to sort it out. Very disappointing

Terrible customer service from Kia. 2 month wait just to get my kia Sportage into the garage just to be looked at. Contacted recovery who said the car is un driveable. I’m a shift worker with an elderly parent in hospital!
Contacted Kia customer care who were not interested and sent a generic response email.
I’ve always had Kia’s but this will definitely be the last one.

As a professional driving instructor, I use my Kia Ceed for driving tuition and as such the car has to fully functional for the provision of driving tests and lessons.
The electronic key fob on my car ceased to operate and needed recoding, a 20 minute job, so you would imagine a quick simple fix, not at the Vertu Kia Nottingham dealership. I was quoted on the phone an 7 week wait until they were able to book it in. Accordingly, I visited the dealership to plead my case for a faster resolution, the female receptionist was totally unaccommodating and informed me there was nothing to be done. There was no empathy shown for this unwarranted delay. I called another Kia dealership who said they could look at my issue the same day! They took 15 minutes to rectify the problem. Why this could not have performed by this dealership? I will leave you to decide. From my experience I would highly recommend that you do not use Vertu Kia Nottingham. It takes years to build a good reputation, but 5 minutes to ruin it.

Changed my car at Swansea kia and from the moment we started looking at cars till we eventually bought one, Adam the car salesman was fantastic he provided the best service I have had in buying a car and explained every single button and features on the car before driving away, I fully recommend kia swansea and especially Adam.

Kia have had my car for two weeks the local dealership requested a hire courtesy car Wednesday and said this would be available from enterprise Friday , evidently not true I suppose I should be greatful as in the last 11months it has broken down 5 times 3 times almost seriously injuring the driver. At least when it is in the dealership it is not trying to kill anyone, the most dangerous car I have ever known or heard of

I have been a loyal Kia customer many years, every 3 years I’d get my new car, this is the first issue I’ve had but it’s a huge one and I’m getting no replies.
I took my car back as it had some odd messages, sensor blockage, engine management light, a kia recall for coolant, the dealership Ken Brown Motors Stevenage (my usual dealership) had the car a few days, didn’t fix a few of those original problems and even gave me new ones (I now have no sensors) anyway my car was damaged, I still have no idea how but something has hit it or they’ve hit something, there are scratches all over it and weirdly the windscreen has LOADS of little chips, like it was parked on a newly stone chipped road or gave a load of kids stones and told them to chuck them at all day!! God only knows how it’s covered. Even the clean they do was terrible, couldn’t see out of windscreen properly it was all smeared and they didn’t bother doing the back at all. My car was perfect bar being dirty on inside (just mud/leaves kind of dirt nothing else) and I got the outside cleaned every 2 weeks so I know every part of the car. The garage agreed they’d done the damage (I still don’t know how) and said they’d arrange repairs, book me another 7 seater auto and spray the car so it was exactly the same again. So I wait and nothing! They’ve ignored me since, deleted my comment on the Kia Facebook page, deleted the images of damage too, they’ve not responded on Twitter yet. You’d think if you damaged a customers car you’d fall over yourself trying to please them and make it better but nope, nothing! I’ve not asked for compensation, I’ve not asked for anything extra just repair the damage you did and lend me another car the same whilst you do it! I’ve been polite but it’s getting no where. I’d avoid Kia as they are great until something goes wrong and then they hide. Absolutely gutted!

If I could give it zero stars I would. What a dreadful company, my son has a Kia Sportage, it’s within its warranty, it now needs a new engine, Kia are doing everything not to honour the warranty, but I’ve got news for them, we are not going to be bullied into giving up, my son and his partner are at their wits end so ppl DONT BUY A KIA

Awful experience with Kia warranty which has not yet been resolved.
Bought a Kia Sorrento November 2022 which came with the remainder of a seven year warranty. Took it to Kia Orbital in Ashford on August 10th because the engine management light was on. They cleaned a sensor and told us to come back if it came on again. It came on immediately. They diagnosed a failed turbo charger and we took it back to them on August 18th. They told us it was covered under the warranty but they can't get the part. It is now 4th September and they do not expect the part for another three weeks (week of the 25th September). We told the garage on 24th August that we have found suppliers who can deliver a part in 24 hours but they won't do it because they will only source from Kia. We will be without a car for seven weeks (if they actually fix it then) with no courtesy car.
Edit - We got a courtesy car after 3 weeks. We have just been told they estimate that the part will arrive in the UK on 27th November - so over three months without our car. This is despite the fact that we can get the part delivered to us by various UK companies in 24 hours if we pay for it ourselves.