Land Rover Arvostelua 1 247

Writing
I’m writing this review to share a very disappointing and stressful experience with Land Rover York after purchasing a Jaguar E-Pace.
We bought the car expecting a reliable vehicle from a reputable dealership, especially given the amount of money we paid. Unfortunately, just a couple of weeks after purchase, the car broke down at one of the worst possible times—when my wife had gone into labour. We were left with no choice but to take a taxi to the maternity ward. The vehicle was recovered, and we were told the issue had been addressed, including work on the DPF filter and EGR valve.
However, this was only the beginning. A couple of months later, the car broke down again and had to be recovered once more. Then, just two weeks after that, we were travelling from Newcastle to Manchester for an important medical appointment when the car broke down yet again. Land Rover Assistance advised my wife—who had only recently given birth—to take a taxi with a newborn baby, a car seat, a pram, and an ISOFIX base. This was clearly unrealistic and unsafe. After a long six-hour delay, we were eventually given a very poor-quality courtesy vehicle from Enterprise, by which point we had already missed our medical appointment.
Following yet another breakdown, Land Rover Assistance identified and documented a fault before sending the vehicle back to Land Rover York for repair. Despite this, the dealership has now refused to carry out the repair, stating that because the engine management light had been reset by Land Rover Assistance, they would not proceed.
We are now left with a car that is unreliable and, in our view, unsafe. This entire experience has caused significant stress at an already challenging time in our lives. We work hard for what we have and trusted that we were buying from a dealership that would stand behind its vehicles. Sadly, that has not been the case.
I would strongly urge others to think carefully before purchasing from Land Rover York based on our experience.
If you want, I can make this more aggressive, more formal (for a complaint letter), or tailor it for Google Reviews or Trustpilot.

If I could give a 0 star I would, Parks Aberdeen customer service is absolutely shocking. patronising, sarcastic and constantly talk over you when you're trying to explain. No one answers the phone, no replies, no updates. I had to call JLR uk to finally speak to someone.

Thought when they changed hands from peter Vardy to Parks it might change but its the exact same. now thinking about terminating deal and handing the car back.
This is the 2nd 1 star review I've left regarding this branch.

I didn’t have a good experience with them.

Bought a brand new defender from Wolverhampton startstone from Peter clifford and jordan marshall. Within 3 months of purchase the vehicle had a complete engine failure needed full engine replacement. The car taken away for repair for many months (almost 8). Meanwhile Peter clifford offered us a swap to a new car which was never full filled given the scuffle between their own team. We suffered throughout. We eventually collected the repaired car back after 8 months of repair/engine replacement , and upon collection the car had clear scratches of the drivers side door which were promptly reported to Peter clifford upon collection and he has not resolved anything. Then eventually all these issues were reported further to Mr Muhammed Yehya Khan from Land rover client care team, who offered 1000 gbp worth of goodies and resolution. Even that is never been issues so far and it is been almost 6 months since we were offered this. The scratch still remains.

Extremely poor quality and even worse customer service post a brand new purchase of a car which costs upwards of 90000 GBP.

Please steer away from these people and brand altogether. I have all the proofs of everything mentioned here.

Firma BEIL FRANKENBERG
Schlecht ! Einfach richtig richtig schlecht und eines Range Rovers unwürdig. Wir sind FASSUNGSLOS.
Wir haben wg. dieses Unternehmens zu Porsche gewechselt !!!!
Ihnen alles Gute bei diesem Geschäftsgebaren.

2 years ago I bought my first Discovery Sport (2020 reg) with just 18k miles on the clock. I have had the car regularly checked by my local dealership, safe in the knowledge I was receiving expert advice and meeting the extended warranty terms. However, 7 weeks after the car had a major service in January 2026 (costing me over £2k) the car broke down with no prior warning or engine light until moments before it stopped.

The car was towed to my nearest dealership; they didn’t look at it for 3 weeks. I had to chase multiple times for updates to then be told it had a failed turbo with extensive consequential damage that will cost in excess of £12k to repair and that the warranty won’t cover a penny. On top they said if the engine can’t be saved then the bill is looking to be £20k+.

To say I was shocked is an under statement. The customer service I have experienced at JLR has been appalling, they avoid my calls, when I do get through they tell me their “hands are tied”. Despite me following their advice to maintain the vehicle according to their standards for the last 2 years, every time I took it my local dealership I asked about a service and was advised it wasn’t due.

My advice to all JLR owners - get all dealership advice in writing, they will leave you high and dry and bleed money from you when things go wrong (which they will). Change your oil and filter every 5-8k miles, if you don’t your car will break. The dealer states every 21k miles which is ridiculous when they know full well the weaknesses and faults the ingenium engines have; they want your car to break so they can bleed money out of you.

My car is now completely ruined and not worth repairing. I’m having to consider scrapping just 2 years after I purchased it, it’s the worst purchase I’ve ever made. I will never buy a Land Rover again.

Awful, had 3 cars and spent a lot of money. We now have a massive bill that they are not interested in paying or contributing to. Terrible service, totally clueless and rude.

For a premium/luxury car, you should expect premium service. This is my 3rd Land Rover, owning a Range Rover Sport 2019, and its been a dream to drive, apart from the constant issues and poor customer service from their service centres.
Last year an engine module had stopped working, they had the car 3 months, and charge near £6k to fix. This year a simple service and they have had since Friday, and today is Tuesday. I'm still having to chase for progress of my service and have no other vehicle. They couldn't give me a courtesy car.
Disgrace

Pessima esperienza con la gestione post-vendita e l'officina. Nonostante sia stato un cliente Jaguar, mi sono trovato di fronte a un muro di gomma e a una totale mancanza di empatia.

Ho versato un acconto di circa 240 € per un ricambio, ma a causa di ritardi burocratici indipendenti dalla mia volontà (ritardo del passaggio di proprietà da parte della società di leasing), l'intervento è rimasto in sospeso. Nonostante avessi informato tempestivamente il personale (il Sig. Stefano era al corrente di tutto), la concessionaria si è rifiutata di restituire l'acconto, citando articoli del Codice Civile e minacciando azioni legali, invece di venire incontro a un cliente in difficoltà per cause di forza maggiore.

Trovo assurdo che una struttura che rappresenta un marchio di lusso si attacchi a una cifra simile, pur sapendo che il ricambio è un pezzo di ampia diffusione perfettamente rivendibile. Professionalità e orientamento al cliente non pervenuti. Sconsigliato se cercate un rapporto basato sulla correttezza e sul buon senso.

BUYER BEWARE. I have a 2023 Range Rover Sport under full factory warranty. Both smart keys were deactivated by the vehicle’s OWN security system. The dealer immediately quoted me $3,000 for a KVM module replacement. After contacting Land Rover corporate they dropped it to $640. This is a known design defect across all 2022+ JLR vehicles. They tried to charge $3,000 for what is purely a software issue on a car still under warranty. Do not let them upsell you on expensive hardware replacements. I have an open corporate case #8001478787 and BBB complaint filed. Be aware and do your research before authorizing any repairs

J'ai acheté mon véhicule d'occasion chez land rover villeneuve d'ascq, il y a moins d'1 mois. j'ai demandé à avoir la carte grise à mon nom et non à celui de lon époux, prestation payée pour la demande carte grise, mais je n'ai pas eu la carte comme demandé à mon nom. De plus de la vente que je peux dire "forcée" pour un contrat ROOLE au tarif de 300€ m'a été imposé et le vendeur m'a expliqué qu'il ne pouvait pas l'enlever de la facture d'achat de mon véhicule. Aujourd'hui nous nous sommes rétracté pour l'assurance souscrite (comme prévu par la loi dans un délai de 30 jours calendaire. ROOLE explique qu'ils ont pris en compte l'annulation de l'assurance et que le remboursement de la somme versée doit se faire par le concessionnaire. nous avons envoyé un courriel à relation client lad rover : resté sans réponse à ce jour.
nous sommes plutôt étonné de la relation client faite chez une Marque automobile dites de prestige. Quelle déception

Moteur cassé à 110000km, turbo à changer etc facture 18966 euros. La marque ne prend rien en charge alors que le problème est connu. Véritable escroquerie. Une voiture haut de gamme et chère qui ne perdure pas dans le temps. C'est révoltant. Du vol manifeste. Marque à bannir. J'espère que mon Evoque ne me réserve plus d'autres surprises. J'ai besoin d'un.4 roues motrices, c'est la raison pour laquelle je l'ai fait réparer.

AVOID DISCOVERY 5 2023 AT ALL COST WORST CAR EVER this car has had issues since 4 weeks old 5 x replacement batteries, 7 x brake problems last one total brake failure, electrical issues, damp issues, belts replaced, tensioner replaced, 3 x oil changes, starter motor replace, warning lights on all the time, still not sorted out got car back after 6 weeks last time got car back with flat battery and health warnings,service warnings, remote still not working ,car updates still not working car been off road for over 14 months in total last time 6 weeks cant get rid of car because of issues nobody wants it dealer was going to take and 2 1/2 yr car with 3000 miles on it and send it to auction so they don't have to deal with it, called landrover numerous times still no responce waited at dealers for over 7 1/2 hrs to see branch manager over 2 days still not seen him despite landrover themselves organising manager to see me.
Over 67 phone calls to landrover, 23 audits to dealership, 7 landrover assist call outs, got car back with faults again on 23rd March now have to wait another 7 weeks before they can look at it so this time alone 13 weeks and no gaurentee this will resolve latest issues.all the time car losing value, wasting money on insurance,wasted money on incontrol apps as car off road ect. I've had many landrovers over the years nothing like this land rover keep saying go to dealership even though they know original dealership is no longer in business and new dealership not interested all they have done is run car out of warranty now saying car out of warranty this has been ongoing going since car was 4 weeks old how the mighty have fallen leave a loyal long term customer without a car, disabled customer, house bound use car for everything hospital, vets, doctors ect, they don't care only interested in selling cars no customer support whatsoever tried to be reasonable but nothing keep getting told nothing to do with landrover dealership has to deal with this nothing left but to escalate to ombudsman, trading standards and legal action. Only wanted them to sort this out and be reasonable to longterm customer for a car that's been faulty and had major issues since New anyone else out there had these issues with landrover started with town and county land rover all them years back, then Peter vardy now have to deal with latest travesty and non helpful PARK'S LANDROVER ABERDEEN. So save yourselves money,heartache, and total disappointment and avoid Landrover at your own pearl.not the institution it used to be nor the customer service it once was no wonder HM FORCES no longer using landrover's and out for competition let's hope they choose something that's good for our service personnel that's reliable and keeps them safe and takes them home in one peace

My wife’s Range Rover turned three years old at the weekend, which apparently means the warranty and the roadside assistance both expired. You’d think Land Rover might mention something as important as that — but no. Not a single email, no reminder in the app, nothing in the InControl account. Even more ridiculous, the car was at the dealership the day before for a recall and still nobody thought to flag that everything was about to lapse.
For a brand that prides itself on “premium service”, the silence is astonishing. You’d expect them to be chasing us to renew the warranty, not leaving us completely unaware that we were driving around with zero breakdown cover. We’ve now paid a hefty fee to put a new warranty and roadside assistance in place, but the fact remains: we could easily have been stranded with no cover simply because Land Rover couldn’t be bothered to communicate something this basic.

Land Rover Discovery Sport has been a bad purchase. At 130,000 km the timing chain is loose /repair = 3,000€/. LR knows this because in spares the timing chain is is already upgraded (my neighbor also got the loose at 150,000 km). Why is LR not chaining it for free because of their mistake. Also The oil disappears so I hope it’s not the engine failure but only PCV valve. I would never buy this car again. I hope that LR management is reading this very bad reviews. And I swear this is my personal experience/pain/.

My Land Rover defender
60k miles
500 miles a week on a motorway
Apparently my dpf is blocked and caused a multitude of other issues ?

From the start, the whole process has felt unclear and frustrating. The original tests done by group 1 say they have visually seen that my dpf is blocked ? Not sure you can see all the way inside a dpf. I’ve been told the DPF on my defender has failed and needs replacing. The photos show visible cracks internally on the honeycomb & all the reports say mechanical failure but apparently it’s wear and tear. They have classed it as mechanical damage, that’s also wear and tear. Normal soot readings no dpf light or warnings & no dtc codes on Land Rover computer to back up a dpf issue. So how are we meant to be warned by this if no warnings come up on the dash? So it’s not covered under extended warranty. Even though extended warranty will cover catalytic converters? The actual quote I received of £7500 doesn’t even include a DPF or any related parts, which just doesn’t make sense.
We have since found out the parts on the quote are to replace the catalytic converter?
That a failed dpf has blocked an egr sensor ?
Group 1 pointing fingers to blame Land Rover warranty company and Land Rover warranty pointing fingers back saying they take the word of group 1 over physical evidence ? Seems like a conspiracy between the two so they don’t have to pay to fix my car.

What’s even more concerning is that the warranty decision appears to have been made based on a verbal diagnosis from the dealership, rather than clear technical evidence. Despite asking multiple times, I’ve not been provided with anything concrete to support their decision.

One particular member of the customer service team at group 1 Preston has also been been very rude, dismissive, and unhelpful. I have been refused access by her to speak to the dealer principle and at times it’s felt like I’ve been blocked from getting any real answers. Instead of helping she has made an already stressful situation even worse.

Overall, there’s been a complete lack of transparency, inconsistent information, and no accountability. I’ve been left without my vehicle for 2 months. I’m left with no confidence in the diagnosis or the way this has been handled. My vehicle is now being recovered elsewhere today before being independently inspected. Then the motor ombudsman will have to deal with this.

discovery sport repeated power failure issues, having to jumpstart car. Two dealerships failed to fix. Currently car has been taken away, with promise of a courtesy car. Have heard nothing for three days. Rang LR to be told can pick up a car 1 hours drive away!

Just received another invitation from Land Rover In Control sat nav update to use a 'discount' to update maps.
The LAST time I did this, (sorry, can't recall the exact date so the experience date is a spurious one) carefully following all the instructions, which included obtaining an SD card reader, the sat nav failed to update.
So, guess what! Won't be spending any more and such is my complete lack of faith in customer service for whichever organisation actually manages this that I didn't even bother contacting them but instead assumed it was some kind of scam. Especially as it now seems that you have to pay up front to even download the updater.
Shame, up till then it was going so well. (Oh, wait - when we DID need to contact roadside assistance a while back using the 'support' we were quoted HOURS before anything would happen and ended up using our own existing roadside assistance.)

How is JLR Basingstoke ever expected to survive with such poor service and that is a generous comment. No communication at all from the service department phone, email, left messages, warranty company chasing and nothing. Took my car to them twice, the first was a terrible experience for a waterpump that took nearly a month to replace and didn't actually fix the problem, second time I had to abandon the repair and take my car elsewhere. Your charged £213+vat per hour for the pleasure. The showroom is full of staff laughing and joking but seemingly never answering the phone or emails. Never going to JLR Basingstoke again.

Doesn’t even deserve 1 star. Will never buy a Land Rover again.Disgraceful customer service, waiting for parts to arrive for months despite having a full warranty. Should be shut down