I don't know if this was a Cutwel problem or a courier problem. Ordered 5 items, all in stock for next day delivery. Nothing arrived! After a further two days with no delivery, I called Cutwel. The ma... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Yritys on vastannut
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... Näytä lisää
Yritys on vastannut
I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Yhteystiedot
Unit A, BD19 4DH, CLECKHEATON, Yhdistynyt kuningaskunta
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4,4
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good service items good value for money
22. joulukuuta 2025
Vastaus yritykseltä Cutwel
Cheers for the review! Glad everything was spot on.
Great website easy to use and arrived…
Great website easy to use and arrived very quickly even though I live in the Channel Islands
7. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thanks for the great review! Really glad the site was easy to use and that everything reached you quickly, especially all the way to the Channel Islands. Appreciate you choosing us.
Excellent service
User-friendly website, competitive pricing and excellent service so would recommend to anyone, even a model engineer like me!
31. tammikuuta 2026
Vastaus yritykseltä Cutwel
Thanks for the support, it genuinely makes a difference.
The website is very user friendly
The website is very user friendly, finding the tool you looking for quick and easier. Good value for money and quick delivery.
4. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thanks so much for the 5 stars — really appreciate it
Very fast shipping and quality product
3. helmikuuta 2026
Vastaus yritykseltä Cutwel
Cheers for the review! Glad everything was spot on.
Just an absolutely solid company to buy from.
Just an absolutely solid company to buy from. You order tools, they're delivered the next day. What you receive is actually the thing that you ordered. You ring the customer service, it's a very pleasant, actual person on the line. You order the wrong things, they swap them for you. It's just a damn decent business. As small as I am as a customer, Cutwel will still be getting all of my business in terms of drills, etc from here on out. Thank you very much, Cutwel. You do a hell of a job.
24. tammikuuta 2026
Vastaus yritykseltä Cutwel
This really made our day. Thanks for taking the time to write something so thoughtful. We’re proper glad to hear everything’s been smooth for you, from the deliveries to the swaps to getting a real human on the phone. That’s exactly how we want things to work.
And honestly, it means a lot that you’d stick with us even as a “small” customer, no one’s small on our end. Really appreciate the trust and the kind words.
Thanks again for the cracking review. You’ve put a smile on a few faces here.
QUICK ORDER PROCESS
2. helmikuuta 2026
Vastaus yritykseltä Cutwel
Appreciate the 5 stars, glad we could help.
Misleading delivery times...
Placed order on a Friday and qualified for free delivery, but paid extra £18 for next day pre 10.30am delivery on a Saturday morning but did not receive until Monday Morning when products were no longer required...
23. tammikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for taking the time to share your feedback. I'm really sorry that your pre‑10:30am Saturday delivery did not arrive as promised. I do understand how frustrating it is when a time‑critical order doesn’t reach you when needed.
Although your order qualified for free delivery, you paid an additional £18 for the timed Saturday service, and we agree that you did not receive the level of service you paid for. We have therefore arranged a full refund of the £18 carriage fee.
We’re reviewing this with our courier to prevent similar delays in the future. If there’s anything else we can help with, please feel free to contact our customer care team directly on 01924 869610 we’re always here to put things right.
Kind Regards
Caroline@Cutwel
Great Service.
16. tammikuuta 2026
Vastaus yritykseltä Cutwel
Thank you so much for your review, we really appreciate it. Great to hear you were happy with the service.
Kind Regards
Caroline@Cutwel
Great products
Great products, express delivery will be buying monthly same products. 5*****
14. tammikuuta 2026
Vastaus yritykseltä Cutwel
Thank you so much for the fantastic feedback, it really means a lot to us. We’re delighted you’re happy with the products and the express delivery.
Knowing you’ll be ordering monthly is the best compliment we could ask for. Thanks again for the 5 stars!
Kind Regards
Caroline@Cutwel
Good value products delivered in good…
Good value products delivered in good time.
12. tammikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the great feedback, i'm really pleased to hear you found our products good value and that they arrived in good time. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
My experience with Cutwel
My experience with Cutwel, has always been excellent. Let down by their courier, DPD. Nothing wrong whatsoever with Cutwel, their products, or their service.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cutwel
Thank you so much for your kind words, it really means a lot to hear that you’ve consistently had an excellent experience with us.
I'm sorry to hear DPD let things down on this occasion, and we’ll be following this up with them.
We appreciate your support and your confidence in our products and service, if you ever need us our customer support team are always at hand on 01924 869610.
Kind Regards
Caroline@Cutwel
Delivered to wrong address
Delivered to wrong address. Do not recognise the door it was delivered to.
13. tammikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for taking the time to leave us a review, i'm very sorry your order was delivered to the wrong address, that shouldn’t have happened.
Replacements have been sent out, and I hope this has now put things right.
If anything is still unresolved, please contact us so we can help straight away on 01924 869610
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thank you for the great feedback, we're really glad to hear you’re happy with the quality. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
Very happy to give five stars and…
Very happy to give five stars and recommend Cutwel as I placed an order which due to the DPD delivery company was not delivered. Even though Cutwel had not at that point received their goods back they still sent out a replacement parcel FOC. And they have an actual phone number for customer services not one of those annoying chat things. I don't need to buy much from Cutwel but every time I deal with them it is straightforward, from their technical support through to customer support.
8. tammikuuta 2026
Vastaus yritykseltä Cutwel
Thank you so much for the fantastic review, we really appreciate your kind words.
I'm sorry the courier let things down initially, but glad the replacement parcel reached you quickly.
It’s great to hear you’ve always found our team straightforward to deal with, from technical support through to customer services.
And yes, you’ll always reach real people with us, not chat bots. Your recommendation and five stars mean a lot.
Kind Regards
Caroline@Cutwel
It was easy to find and see the cutter…
It was easy to find and see the cutter I wanted and it was a good price. Ordering and payment was simple.
11. tammikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the great feedback, I'm really glad to hear you found the cutter easily and at a good price. It’s also wonderful to know the ordering and payment process was straightforward. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thank you for the review, we’re really glad to hear you received the tools you needed on time. We appreciate you taking a moment to share your experience.
Kind regards
Caroline@Cutwel
As of Yet not received the goods
5. tammikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for your review. I'm so sorry there was a delay with your order at the time, I can see there was a definite delay in despatching your order at the time you placed it, and I understand how frustrating that must have been.
Although this issue has since been resolved, I'm l looking into why that delay occurred so we can prevent it happening again.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thank you for the lovely review, it’s great to hear you’ve received excellent service from us once again. We really appreciate your continued support.
Kind Regards
Caroline@Cutwel
Quick and easy transaction as normal
Quick and easy transaction as normal
Thanks and well done
22. helmikuuta 2025
Vastaus yritykseltä Cutwel
Thank you for the great feedback — we’re really glad to hear everything was quick and easy for you, just as it should be. Thanks again for your kind words and support.
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