I don't know if this was a Cutwel problem or a courier problem. Ordered 5 items, all in stock for next day delivery. Nothing arrived! After a further two days with no delivery, I called Cutwel. The ma... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Yritys on vastannut
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... Näytä lisää
Yritys on vastannut
I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Yhteystiedot
Unit A, BD19 4DH, CLECKHEATON, Yhdistynyt kuningaskunta
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4,4
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and price
14. joulukuuta 2025
Vastaus yritykseltä Cutwel
Thanks so much for the 5 stars, we really appreciate it.
TERRIBLE communication phone lines and…
TERRIBLE communication phone lines and webchat!
The telephone lines kept cutting out, within about 20 seconds, and the webchat was non-existent. PLEASE look at sorting this Cutwell; apparently this is a 'known' problem. That said, the Customer Service colleagues were incredible and endlessly helpful, the website is intuitive and products are fantastic. I would happily give 5 stars if it wasn't for the technical communication problems.
4. maaliskuuta 2026
Vastaus yritykseltä Cutwel
Thank you for taking the time to leave this review. I can see why you were fed up at the time. Phone lines cutting out and a dead webchat would frustrate anyone, especially when you’re just trying to get a quick update.
It’s good to hear the customer service team were helpful once you got through, and that the website and products themselves hit the mark. I know the technical issues you mentioned were being worked on around then, so hopefully things have been smoother since.
Really appreciate you sharing the full picture.
Kind Regards
Caroline@Cutwel
Great website
Website is very clear and easy to navigate. Good, competitive prices.
24. helmikuuta 2026
Vastaus yritykseltä Cutwel
Really appreciate the feedback. Happy the site was straightforward to use.
Poor communication
ordered tool online, website quoted 3 days delivery, chased 6 days later to bbe told not ordered yet should expect another 11 days wait plus 2 days carriage.
23. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for leaving the review. I can see why you were annoyed at the time. When the website says three days, you expect three days, not to be chasing nearly a week later only to find out it hadn’t even been ordered yet. That sort of delay with no clear update is really frustrating.
I know the team will have already dealt with this with you since, but your feedback still helps us tighten things up. Thanks for taking the time to share it.
Kind regards
Caroline@Cutwel
Impeccable service as always
Impeccable service as always. These are my go to when I want a good item quickly. I’ve never been let down yet.
22. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thanks so much for the 5 stars, we really appreciate it.
Lathe tool SCLCR1616H09
Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like it will be a fine addition to my w/shop
24. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the great review, we're really glad to hear the price, delivery and overall experience hit the mark for you. Sounds like the tool’s going to be a solid addition to the workshop once you put it to use.
Appreciate you taking the time to share your thoughts, and thanks again for choosing us.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Really happy everything was spot on. Thanks for the 5 stars.
Vastaus yritykseltä Cutwel
Glad everything went smoothly for you. Thanks again for the review.
Fast service but item was in envelope…
Fast service but item was in envelope that was not properly sealed, so thought an item had fallen out. No it did not it had not been sent but was not clear on paperwork
23. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thanks for sharing this, I understand why that would’ve worried you. An unsealed envelope and unclear paperwork is never a great first impression, and it’s easy to assume something’s fallen out.
Glad to hear nothing was actually missing, and I know the team will have already helped clear things up since. Really appreciate you flagging it though, it helps us tighten things up for next time.
If anything like this happens again, we’ll always get it sorted quickly.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thanks so much for the 5 stars, we really appreciate it.
Website easy to use and order items…
Website easy to use and order items however my order was delivered to the wrong address
20. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the review, I completely understand how frustrating it is when an order ends up at the wrong address, especially when everything else went smoothly. Glad the website side of things worked well for you though.
I know the team will have already helped get this sorted since, but we really do appreciate you flagging it. If anything like this ever happens again, we’ll always get it put right quickly.
Kind Regards
Caroline@Cutwel
Delivery on time
20. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thanks for the 5 stars! Always nice to hear.
Quality
Qick delivery, followed instructions, looks a fantastic solid tool, not tried it yet but feels very sharp, Thank you, it looks just the tool for many years good service.
22. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thanks for the great review! Really glad to hear the delivery was quick and that the tool looks solid and well‑made. Sounds like it’s going to serve you well once you put it to work. Appreciate you taking the time to share your first impressions.
One of my items wasn't included despite…
One of my items wasn't included despite being on the delivery note as supplied.
20. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for letting us know, missing items are always frustrating, especially when the paperwork says they should’ve been there. Glad the team were able to get this sorted for you afterwards, but we really do appreciate you flagging it. If anything like this ever crops up again, we’ll always get it put right quickly.
Kind regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thanks for choosing us, and for the great rating.
Review on what!
Not received the parcel yet but you want a review, no tracking, I don't know if it's even been shipped out yet!
15. helmikuuta 2026
Vastaus yritykseltä Cutwel
I completely understand why you’d be annoyed, being asked for a review before anything has even arrived is frustrating. You should at least have tracking or some sign it’s on the way.
Sorry you were left in the dark on this one. If you drop our team a message, we can always check the status and make sure it’s actually moving in future. Happy to chase it up for you anytime.
Kind Regards
Caroline@Cutwel
Ordered reamers over our current…
Ordered reamers over our current supplier as said in stock, a few days later we don't have them. It's down to the courier but very frustrating
10. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the feedback, I completely understand why you’d be frustrated. Even if the courier’s the one causing the hiccup, it still ends up being your problem, which isn’t ideal.
We’re sorry this one didn’t go as smoothly as it should have. If you ever need anything chasing up or swapping out, we’re always here to sort it quickly.
Kind Regards
Caroline@Cutwel
What I think is important for others to…
What I think is important for others to know is the speed an efficiency with which Cutwels dealt with my order. The instrument that I ordered arrived well packaged and within the time scale quoted. I will happily order from this company again in the future.
8. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thanks for taking the time to share this, we really appreciate it. Great to hear everything was handled quickly and that the instrument arrived safely and on time. That’s exactly how we want things to run.
Glad we’ve earned your trust, and we’ll be more than happy to help again whenever you need us.
Caroline@Cutwel.net
Vastaus yritykseltä Cutwel
Thanks for the shout‑out! Lauren will be chuffed to hear this, she really does a great job. Appreciate you taking the time to leave a review.
Good ferm to deal with lots of…
Good ferm to deal with lots of experience staff and good product lines
6. helmikuuta 2026
Vastaus yritykseltä Cutwel
Thanks for the review! Great to hear you’ve had good experiences with us and found the team helpful, we’ve got a lot of knowledgeable people here who really know their stuff. Appreciate you mentioning the product range too. Thanks for choosing us.
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