Their attention to the details, giving you chance to check and recheck your measurements, was great. I felt confident sending in the final dimensions. Service was within time stated and mattress p... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
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It's great to have a company who can do made to measure mattresses. We needed one to fit our refurbished campervan which was not a regular size. We sent off the measurements to Customsize beds via... Näytä lisää
We needed a specialist mattress for our customer built VW crafter with curves and cut outs . Custom sized beds fitted the bill perfectly with a top quality product and choice. Excellent customer servi... Näytä lisää
From my first phone call to final delivery the service really impressed. Gavin and Myles gave well-informed advice to ensure the mattress would match its irregular frame in our motor home and it's a p... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Manufacturer of bespoke mattresses cut to any shape or size
Yhteystiedot
1st Floor Offices, 76 Hollywood Lane, Wainscott, ME38AR, KENT, Yhdistynyt kuningaskunta
- 01634 926123
- sales@customsizebeds.co.uk
- customsizebeds.co.uk
4,6
Erinomainen
93 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Gel custom made mattress
Just received delivery of our lovely gel mattress and it’s so comfy, bought for our caravan after travelling to Scotland and being crippled on the original mattress. The ordering process was spot on and a mock up drawing sent to make sure it looked right. The cover is soft and well made and we are thrilled with it. We are at an age where we need comfort and this fits the bill perfectly. This is the second mattress we have bought from this company and would definitely do so again. Many thanks
27. lokakuuta 2022
Oma-aloitteinen arvostelu
First class and prompt service, fab bed
Being new to narrowboat life, we looked around for a custom mattress, found custom size beds and the super helpful Sam and Debra. I can't find any fault and can't praise this company enough. From my husband and brother doing the measuring and diagram as was suggested, to the finished product it was a great service. The mattress fits the bow end of our narrowboat absolutely perfectly, despite my husband and brother initially sending the wrong measurements, Debra was great with her design team and Sam on the phone and email was friendly and really helpful. The mattress arrived, well packaged, vacuum packed, this made getting it onto the boat so easy, delivery was super fast which was a life saver as we were moving onto the boat as liveaboards earlier than expected. The mattress went up to the 20cm we requested, we ordered the medium/firm in the Comficel gel range and weren't disappointed, slept on it now for a few nights and it is really supportive which is great for an aching back after weeks of DIY and painting. A great service from a dedicated team, a quality product at a great price, thanks Karon and Andrew
25. lokakuuta 2022
Oma-aloitteinen arvostelu
Super helpful, great product and amazingly quick delivery!
I was unsure about measuring my campervan so went to visit custom size beds in person.
They were superb, friendly and really helpful.
I placed my order and the finished product arrived in under 2 weeks.
It's perfect and I will definitely use them again and recommend whole heartedly. Thanks guys!!
4. lokakuuta 2022
Oma-aloitteinen arvostelu
Fantastic company and product
Fantastic company and product. Mattress provided was exact measurements I asked for and it is a very high quality. Customer service was spot on too and answered any question the same day.
14. lokakuuta 2022
Oma-aloitteinen arvostelu
One year on from buying your 'Comficel…
Update 11.10.2022 Reply to your response I standby what I say, infact we have turned the mattress upside down for more support, we are ordering a new mattress with springs and will never entertain another foam mattress, so if anyone is interested in a year old memory foam coolant supposedly mattress then please get in contact. 11.10.2022.
One year on from buying your 'Comficel 'Cool 'Memory foam - 'Retains less 'Heat and 'Maintains 'Temperature with its '5 year warranty 'Daul layer construction 'Pressure 'Relieving 'Top layer SUPERIOR Pressure 'Relief 'Two COMFORTABLE Layers 'Cushiony layer on top firmer more SUPPORTIVE layer at the bottom DURABILTY
5 YEARS of 'Amazing every day 'Sleep 5 Year warranty and of course 'Peace of 'Mind.
Well here is a peace of my mind, this so called all singing all dancing cool memory foam as obviously lost its memory and forgotten to cool! Correct me if I am wrong but I did not realise a daul layer meant normal foam from a cheap foam shop having a few inches of supposedly cool memory foam 'GLUED' on top, oh' something I could of picked up at a weekend workshop!
Pressure relieving! I have no idea what part of my body has been relieved, relaxed, soothed name it what you want as no amount of words would suit. In a nutshell I and my Partner have had the most uncomfortable, uncoolant, un-amazing sleep of our lives, this piece of foam has in our opinion been mis-sold to us.
The 'TRUTH' a piece of foam you can buy from any foam shop, clued on top is around 8cm of memory foam supposedly coolant, uncomfortable, discloured and in some areas looks like it has been chewed! The too layer coolant is coming away from the bottom layer thick foam, maybe the dreges of the glue were used in a rushed job!
Yes I did contact your Company after a week of purchasing your super duper mattress and was bamboozled by your experts report. A year on and I am still feeling the same I can take photographs of the appalling mattress without its cover and show the results which are absolutely disgusting. Would I buy from you again? No I would not.
4. lokakuuta 2022
Vastaus yritykseltä Custom Size Beds
Thanks for your feedback and we’re extremely sorry to hear of your disappointment.
Memory foam is a pressure relieving material which, on it’s own, does not provide a great deal of support. As such, it’s industry standard for mattress manufacturers to glue memory foam to a bottom layer of “support foam”.
This multi layer construction is an intentional and very deliberate feature of memory foam mattresses and without this, you’d continue sink all the way through the mattress until you hit the bed base (ouch!).
Referring to the images and descriptions shown on our website, we make it clear we use a dual layer construction and for many years publish images showing a cross section of the 2x layers. This dual layer design is not something we hide away from and is something we show extensively on our website.
Whilst you’re absolutely right to suggest support foams have a lower manufacturing cost than memory foam, be rest assured the grades of support foam we use are not ‘cheap’. We don’t select our materials based on price, but instead quality, comfort and longevity of those materials.
The darkening and discolouration you describe is a completely normal phenomena that all pale foams are subject to. Exposure to light, temperature, humidity and sweat are just a few of the factors which can accelerate this process and this is not something unique to our foams. Be rest assured, this should not create any cause for concern.
We’re sorry to hear you’re not feeling the benefits of Cool Memory Foam however, this is disappointing as the feedback we normally receive is overwhelmingly positive. While we state Cool Memory foam sleeps cooler compared to traditional memory foam, when making the comparison between other materials such as springs, foam will naturally retains higher levels of heat due to a denser, more solid makeup. Any claims we make are explicitly a direct comparison between Cool Memory foam and traditional memory foam only.
Honesty rules
Absolutely brilliant honest to a fault they could of sold me a matress ranging from £369-514 but instead gave me really good advice on how there hand made bespoke mattresses would not be suitable placed on top of another matress that can't be removed from the truck a real surprise as most companies want to sell you there product come what may. I will return to them once I move trucks
Thanks Sam and custom size beds
27. syyskuuta 2022
Oma-aloitteinen arvostelu
Fantastic customer service
Fantastic customer service, pre and post sale of the mattress. Very open and transparent about their lead times, was advised upwards of two weeks for a custom size mattress but it came in less a week! I had a couple of questions after delivery and they could not do enough to assist, nor did they pressure me on the lead up to the purchase, which was the main issue I came across in chain mattress/bed retailers.
1. syyskuuta 2022
Oma-aloitteinen arvostelu
Great company to deal with we buy all…
Great company to deal with we buy all our memory foam mattresses from them for all our van conversions never had a complaint over the last 4 years
26. syyskuuta 2022
Oma-aloitteinen arvostelu
Avoid this company
Purchased a memory foam mattress from this company and within less than 6 months it has started to sag and cause a serious amount of discomfort and a poor night's sleep.
Contacted them several times and had a very poor response from their after sales.
Excuse after excuse how anyone can claim its acceptable for a mattress to dip 20 to 30cm in the middle is somewhat alarming.
Nearly £400 and they do not care.
Do yourself a favour and avoid this company...
Glad I paid via my credit card as I will be claiming my money back.
Nothing but a con.
12. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Custom Size Beds
Given how much time we’ve spent discussing this with you, we’re disappointed you’re left feeling this way.
When you first reported the alleged issue, we requested some further information so we can open a warranty claim.
Instead of sending us the required information, you replied saying you don’t care about the terms of the warranty and made various demands we send you a new mattress.
As explained several times, if you’re unwilling to provide your cooperation, we're unable to open a warranty claim. Should you change your mind, we remain available and at your assistance.
To respond to your allegations claiming we believe it’s acceptable for a mattress to dip 20 - 30cm, this is entirely untrue and there’s no evidence to support your claim. To be 100% clear, we DO NOT believe such a defect is acceptable and any defect of this nature would be covered by our warranty which is written in line with industry recognised standards.
Fantastic customer service and an…
Fantastic customer service and an amazing mattress, Fits perfectly into my caravan and is extremely comfortable 😊
11. kesäkuuta 2022
Oma-aloitteinen arvostelu
Want to send a huge thank you …
Want to send a huge thank you to Debra and all staff at customsizebeds … amazing woman who’s helped me tremendously these past few days …
Absolutely fantastic will be using in future and recommending to everyone who needs a bed ☺️☺️
21. joulukuuta 2021
Oma-aloitteinen arvostelu
Thumbs up from me
I ordered a custom size mattress and I was very happy with the service, price and quality of the mattress. I would definitely recommend customsizebeds.co.uk
7. elokuuta 2021
Oma-aloitteinen arvostelu
Buyer beware when it comes to memory foam mattresses
Bought 2 mattreses from Custom Sized Beds - one extra long Kingsize - the other standard Kingsize
I have learned the hard way that memory foam only mattreses are nothing like sprung mattresses - they are hard, have little give, and not very good at contouring to your body.
After 6 moinths of trying to "live" with the matresses we are replacing them - broken sleep, aching joints and sore bones dont make for a great feeling in the morning
Only remedy suggested by Custom Size Beds was to spend more money on a mattress topper that "might" help
4. elokuuta 2021
Oma-aloitteinen arvostelu
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