I ordered a gorgeous dress in an XS but realized that was a mistake and requested to change the size to a small, all while needing the dress within a specific timeframe. Cult Mia concierge (customer s... Näytä lisää
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My experience with the Demi dress from Gabriella was absolutely wonderful. The dress, the fabric, and the tailoring were all excellent. I find the dress incredibly elegant. I'm so happy I chose this D... Näytä lisää
Yritys on vastannut
CULT MIA’s customer service is exceptionally attentive, supportive and responsive. They truly try their best to accommodate and support customer requests. It’s been wonderful dealing with them. Thanks... Näytä lisää
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They have great stuff, but I had an awful experience when trying to return a $600 skirt. I processed the return 2 days after receiving it and was told the item was not eligible for return, when their... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Global fashion platform. Local independent designers. CULT MIA is no ordinary cult, because you're not ordinary. So why should your wardrobe be? We're constantly scouting around the globe, searching for your next favourite brand. Be in the know about everything cool and unknown. As a platform, we curate conversation-starting pieces you’ll love now, and 20 years from now. This is power dressing with staying power. Clothes woven with stories to be owned, told and strutted down the street. No copycat collections. No blink-and-you-miss it trends. Always ethical, and always putting individuality first. Because good fashion tells a story, but great fashion helps you explore your own
Yhteystiedot
London, Yhdistynyt kuningaskunta
- 07723416751
- customercare@cultmia.com
- cultmia.com
3,4
Keskitasoinen
144 arvostelua
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ARNAQUE !!
ARNAQUE !!! Attention j'ai commandé 2 robes et j'ai eu la mauvaise surprise d'apprendre que je ne pouvais pas les renvoyer. Le droit de rétractation n'est pas accepté! C'est complètement illégal car les robes n'étaient pas commandées sur-mesure.
Ils ne veulent rien entendre. J'engage une procédure contre ce site frauduleux.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Muriel,
Thank you for taking the time to share your feedback. We’re truly sorry to hear of your disappointment regarding our return policy.
At Cult Mia, we work directly with independent designers who create each piece individually once an order is confirmed. While your dresses were ordered in standard sizes, they were made specifically for you in your chosen size upon order confirmation and were not part of pre-produced stock. This aligns with the legal definition that the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.
We understand this can be unexpected, which is why we do our best to communicate this clearly on our product pages, at checkout, and within our Returns & Cancellation Policy. Additionally, our cancellation policy states that orders can only be cancelled within one hour of placement, as production begins shortly after.
We sincerely apologise for any frustration this has caused. Our goal is always to be as transparent as possible so our customers can make informed decisions when shopping with us. We remain committed to supporting responsible production and reducing waste in partnership with our designers.
Our team is always here to assist with sizing guidance before placing an order and with any questions regarding our policies. If there is anything further we can support you with, please don’t hesitate to reach out to us directly at customercare@cultmia.com.
Thank you for your feedback, and we do hope to have the opportunity to provide you with a better experience in the future.
Customer service was great when my item…
Customer service was great when my item came faulty from the designer
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Madi,
Thank you so much for your wonderful feedback!
We’re so sorry that your item arrived faulty, but we’re glad our customer service team could assist you promptly.
If there's anything else we can assist with, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you back again soon!
Amazing
The gown I ordered was exactly as described and seen in the pictures. True to size also. Very easy to order, delivery updates and arrived early.
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Bel,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your gown was exactly as described and true to size. It’s great to know that the ordering process was easy for you and that your order arrived earlier than expected.
If there's anything else we can assist with, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you back again soon!
Vastaus yritykseltä CULT MIA
Hi Hoda,
Thank you so much for your kind words! We're happy to hear that you love our unique pieces but fell short on the delivery times. We want to clarify that all of our estimated delivery times also include the production time, as most of our designers do not keep stock of their collection, and will differ from one designer to another.
If there's anything else we can assist with, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you back again soon!
From goods to service everything is…
From goods to service everything is amazing👌🏻
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Si,
Thank you so much for your kind words! We're happy to hear that our customer service team was helpful and that you love our unique pieces.
If there's anything else we can assist with, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you back again soon!
Absolutely rubbish!
Absolutely rubbish!! Bought a dress,you couldn’t even figure out which way to put it,there was just fabric everywhere $600 gone to waste it looked like a $10 dress instead
Never again!!
17. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Alice,
We're truly sorry to hear that you were disappointed with your purchase. This is absolutely not the experience we want for our customers.
We’ve reached out to you via our customer care email to further assist.
Please don’t hesitate to reply—we look forward to resolving this for you!
Best,
Sofia
Great customer service
The customer service team was very helpful and responsive. You can tell they care about quality as well as providing a positive experience.
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Lori,
Thank you so much for your kind words! We're thrilled to hear that our customer service team was helpful and responsive, and that our commitment to quality came through in your experience.
If there's anything else we can assist with, please don’t hesitate to reach out. We truly appreciate your support and look forward to welcoming you back again soon!
super responsive
super responsive, checked my order and got back to me immediately
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Marianna,
Thank you so much for taking the time to share your experience! We're delighted to hear you experienced a quick resolution when raising your query.
If you have any other requests, please don’t hesitate to reach out to us. We look forward to you shopping with us again soon!
Love the selection
Love the selection - unique pieces that always get compliments.
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi,
Thank you so much for taking the time to share your experience! We're delighted to hear that you love our unique pieces and that they've been drawing compliments.
Supporting emerging designers is incredibly important to us, and it means a lot that this resonated with you.
If you have any other requests, please don’t hesitate to reach out to us. We look forward to you shopping with us again soon!
Great store
Great store! I duplicated an order and they immediately contacted me before dispatch and issued my refund! Will def shop with them again! Seamless wonderful service
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Ruba,
Thank you so much for sharing your experience! We're glad we caught the duplicate order in time and could sort everything out quickly for you. It's wonderful to hear that everything felt seamless.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
Terrible customer service
Terrible customer service. Misleading sizing. They don’t accept returns so be 100% certain what you order is perfect for you. Not sure how to do that when ordering online, so this is why I would never order from them again.
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Laura,
Thank you for sharing your feedback. We're truly sorry to hear you were disappointed with our return policy for made-to-order items. At Cult Mia, we work closely with independent designers who create each piece individually and sustainably—this means items are produced only after an order is placed, helping to reduce waste and support responsible production.
We do our best to communicate this clearly on the product page before purchase, as we understand how important transparency is when making a decision. However, we completely understand that this may not always align with expectations, and we sincerely apologize for any frustration caused.
We understand that online sizing can be tricky, and during our email exchange, we kindly requested your measurements in order to explore a possible solution. While this item isn't eligible for return, we did our best to assist within the scope of our return policy. Our goal is always to support our customers and help them feel confident in their purchases, and we’re happy to offer sizing guidance before placing an order.
Our team is always here to help, and we’d love to work with you to explore possible solutions, whether that’s offering styling advice, adjustments where possible, or assistance in finding the perfect piece for future orders. Please feel free to reach out to us at customercare@cultmia.com so we can assist you further.
Thank you for supporting our mission towards sustainable fashion—we truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.
What a scam
What a scam. I've waited months for a dress that I ordered for my son's wedding, only to be sent a patronising email saying that their designer has been overwhelmed with so much love' that they will not be able to fulfil the order. This is the second email I've received, the first promising I would get the dress in April. If you cannot meet demand, then lead with integrity and don't sell. I do not doubt that I will neither receive the dress in time, nor get my money back. This is daylight robbery! Beautiful professional website, but a sham in reality. Im devastated!
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Carol,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We completely understand how disappointing and frustrating this must have been — especially when the dress was intended for such a special occasion. We always aim to support our community of independent designers in managing demand, but in this instance, we fell short, and for that, we sincerely apologise.
Our team has since been in touch, and your order has been cancelled and fully refunded. If there’s anything further we can assist with, or if you'd like help finding an alternative piece, we’d be more than happy to help.
Should you have any other questions, please do not hesitate to contact us at customercare@cultmia.com.
Best,
Sofia
Excellent finds and exceptional service!
I was extremely happy to find exactly what I was looking for on CultMia. It would have been insanely expensive elsewhere and it felt good supporting an up and coming designer. I ended up not needing the garment anymore before I even received it sadly and the return process was exceptional. It was so gorgeously soft. And I wanted to keep it. But many companies have learned to have horrible return policies as a way to force customers to keep their clothes or make some money in the process, but CultMia’s service and everything was dead on phenomenal.
10. helmikuuta 2025
Vastaus yritykseltä CULT MIA
Hi Teracon,
Thank you so much for sharing your experience. We’re so pleased to hear that you found the perfect piece and that the return process was smooth, even though you didn’t end up needing the item in the end.
Supporting emerging designers is incredibly important to us, and it means a lot that this resonated with you.
If you have any other requests, please don’t hesitate to reach out to us. We look forward to you shopping with us again soon!
I received my products above…
I received my products above expectations and my questions were answered by the team swiftly.
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Kelly,
Thank you for taking the time to share your experience. We're delighted to hear that you had a great customer service experience and your order arrived above your expectations.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
Melody was wonderful!!!
Melody was so prompt in answering my email.
It made me feel so confident that my request we being taken care of!
The whole ordering experience has been wonderful and I look forward to wearing my beautiful dress to my daughter's wedding.
Great customer service.
8. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Susan,
Thank you so much for sharing your experience. We are delighted to hear that Melody was able to help you with resolving your query and we are excited for you to be able to wear your beautiful dress to your daughter's wedding.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
The original date of the delivery was…
The original date of the delivery was beyond my desired timeline, I contacted the team to expedite the delivery of my dress and thankfully I did received it even before the agreed time ! Thank you Cult 💖
10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Njoud,
Thank you for taking the time to share your experience. We're delighted to hear that you had a great customer service experience and we were able to fulfil your request.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
Amazing response to inquiries and…
Amazing response to inquiries and emails. Melody was a helpful customer representative 👏👍✨️
Today I have received my dress, seamless finishing and beautiful details with luxurious fabric..
Definitely would buy again from Cutl Mia 👏👏👏👏👏
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Huseyin,
Thank you so much for sharing your experience. We are delighted to hear that Melody was able to help you with resolving your query.
We are glad to hear that you love your dress and it arrived above your expectations.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
The person was so prompt to reply and…
The person was so prompt to reply and very respectful
Thank you Melody
25. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Mariam,
Thank you so much for sharing your experience. We are delighted to hear that Melody was able to help you with resolving your query.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
want to extend a heartfelt thank you to…
want to extend a heartfelt thank you to Melody for her exceptional service. She was incredibly helpful, and responsive to my needs. Her professionalism and kindness made a huge difference in my experience. I'm truly grateful for her assistance!
23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Sara,
Thank you so much for sharing your experience. We are delighted to hear that Melody was able to help you with resolving your query and provided an above and beyond service.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
It was prompt and convenient
It was prompt and convenient
20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Nouf,
Thank you for taking the time to share your experience. We're delighted to hear that you had a great customer service experience and we were able to assist with your return request.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
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