I ordered a gorgeous dress in an XS but realized that was a mistake and requested to change the size to a small, all while needing the dress within a specific timeframe. Cult Mia concierge (customer s... Näytä lisää
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My experience with the Demi dress from Gabriella was absolutely wonderful. The dress, the fabric, and the tailoring were all excellent. I find the dress incredibly elegant. I'm so happy I chose this D... Näytä lisää
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CULT MIA’s customer service is exceptionally attentive, supportive and responsive. They truly try their best to accommodate and support customer requests. It’s been wonderful dealing with them. Thanks... Näytä lisää
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They have great stuff, but I had an awful experience when trying to return a $600 skirt. I processed the return 2 days after receiving it and was told the item was not eligible for return, when their... Näytä lisää
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Yrityksen kirjoittama
Global fashion platform. Local independent designers. CULT MIA is no ordinary cult, because you're not ordinary. So why should your wardrobe be? We're constantly scouting around the globe, searching for your next favourite brand. Be in the know about everything cool and unknown. As a platform, we curate conversation-starting pieces you’ll love now, and 20 years from now. This is power dressing with staying power. Clothes woven with stories to be owned, told and strutted down the street. No copycat collections. No blink-and-you-miss it trends. Always ethical, and always putting individuality first. Because good fashion tells a story, but great fashion helps you explore your own
Yhteystiedot
London, Yhdistynyt kuningaskunta
- 07723416751
- customercare@cultmia.com
- cultmia.com
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Dress Exhange
A few months ago, I bought a dress from CultMia. I loved it, but it was way too small. Since they’re based in Poland and their policy covers return shipping, they sent me a DHL label. I dropped the package off, expecting a simple return.
A month later, DHL notified me that they could not deliver it, it was on its way back to me and I owed $95 in customs duties—about a third of the dress’s price. They had already shipped the package to Frankfurt, then decided I owed the fee and sent it back to California. Now they refuse to release it unless I pay.
Meanwhile, the CultMia rep kept following up about the return, eager to process the exchange. When I finally spoke with DHL, they confirmed I do owe the customs charges, even though the shipment never made it back to Poland. The CultMia rep then asked me to send the payment link so they could resolve the issue—amazing!! I’m so impressed with their customer service and follow through.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Thank you so much for your kind words! We’re delighted to hear that, despite the mix-up with DHL and the customs charges, your experience with our customer service team, was smooth and supportive throughout. We’re so glad the team followed up eagerly about your return and handled the exchange process quickly.
If there’s ever anything else we can assist with, please don’t hesitate to reach out — we’d love to help.
We truly appreciate your support and look forward to welcoming you back again soon!
They Cancelled my order days before event…
I ordered a dress 2 months in advance and when I followed up about the status of my order they casually informed me that they will not be able to fulfill it. Horrible experience.
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Haifa,
We’re very sorry to hear about your disappointment and understand how frustrating this experience must have been. We can see that your order was placed on the 5th October. While our team reached out as soon as an unexpected production issue arose, we completely appreciate how upsetting this was, given your plans.
We have since been in direct contact to assist further with your order and offer support, and we’re truly sorry that this fell short of the smooth experience you should always expect from us.
If we can assist you further, please don’t hesitate to reach out to us directly at customercare@cultmia.com.
Best,
Sofia
Bad Bad all the way around and their is…
Bad Bad all the way around and their is also more than one dress that are copied from better established designer; not a variation but totally the same print, design, fabric, everything. As it was not enough they have more than one supplier that can be found on Ali Express!!! Avoid avoid avoid! Cult Mia (as if this name is not also borderline copied from Cult Gaia!!!) your customer service is also very very uneven so don’t waist your energy writing a curated response to me here… P.S. I wrote this review for a dear friend who is paraplegic who bought items from them. So sad and untrustworthy…
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Marlene,
Thank you for sharing your feedback. We’re sorry to hear about the concerns raised.
As we were unable to locate an order under your name, we kindly ask that your friend, who placed the order, reach out directly to our Customer Care team at customercare@cultmia.com. We’d be more than happy to assist and look into this further.
Best,
Sofia
Easy exchange process & great customer service
I ordered my wedding gown from Cult Mia and ended up receiving the wrong dress at first, but the process to exchange it was super smooth and easy. I received the first dress more quickly than I expected, even though it was made to order and had to be shipped overseas. It was beautiful and great quality, and very similar to the one I had ordered, so I could understand the mixup. When I requested an exchange for the correct item, Cult Mia’s customer service was excellent — Melody was communicative throughout the whole process, and made it simple for me to send back the incorrect dress and get the correct dress made and shipped to me quickly. Despite the initial incident, would definitely recommend!
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Kelsey,
Thank you so much for your kind words! We’re delighted to hear that, despite the initial mix-up, your experience with our customer service team, especially Melody, was smooth and supportive throughout. We’re so glad the exchange process was handled quickly and that you loved the quality of your dress.
We truly appreciate your understanding and your recommendation. If there’s ever anything else we can assist with, please don’t hesitate to reach out — we’d love to help.
We truly appreciate your support and look forward to welcoming you back again soon!
do not trust the measurements they give…
do not trust the measurements they give you on this website. the dress I ordered came in with completely different measurements they advertised and they will not take any returns. I lost all my money with them and stuck with a dress that is at least 2 sizes too small for me.
5. elokuuta 2025
Vastaus yritykseltä CULT MIA
Hi Kambiz,
Thank you for taking the time to share your feedback. We’re sorry to hear that the sizing of your piece didn’t meet your expectations.
As each of our designers follows their own sizing standards, we always recommend using the size chart based on body measurements rather than your usual size, as sizing can vary from one designer to another. Our Customer Care team is always happy to assist before purchase to ensure the best possible fit.
We also reached out to request a few details so we could investigate your case and explore a resolution, but unfortunately, we weren’t able to move forward without that information. Please know we’d still be glad to review this further if you’d like to share those details.
Since your piece was made-to-order specifically for you, returns aren’t possible under the designer’s policy outlined on the product page. However, your feedback has been shared with the designer to help ensure ongoing improvements to sizing accuracy.
If we can assist you further, please don’t hesitate to reach out to us directly at customercare@cultmia.com.
Best,
Sofia
Items appear cheaply made
Items appear cheaply made. Looks very diy in a bad way. They don’t accept returns so total waste of money
7. elokuuta 2025
Vastaus yritykseltä CULT MIA
Hi Randal,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your piece didn’t meet your expectations in terms of quality.
Each item is individually crafted by our designer once an order is placed, meaning no pre-made stock is held. As such, craftsmanship and finishing can vary slightly. We completely understand your disappointment and have already shared your feedback with the designer to ensure a closer quality review for this style moving forward.
As your piece was made-to-order specifically for you, returns are unfortunately not possible, in line with the designer’s policy outlined on the product page. That said, our Customer Care team is always happy to assist before purchase with details on materials, construction, and fit to help ensure confidence in your selection.
We regret that this experience did not reflect the standard we strive to uphold, and we truly appreciate your input — it helps us continue improving both our designers and our customer experience.
If we can assist you further, please don’t hesitate to reach out to us directly at customercare@cultmia.com.
Best,
Sofia
My experience with CULTMIA was awful
My experience with CULTMIA was awful. I don’t recommend to deal with them.
I ordered a dress. The price of it 600-650 USD and the size came smaller two times then normal. It’s Asian sizes. When I asked to exchange they said it’s impossible. And I’m disagreed. This policy against the consumer rights. They recommended me to go to tailor shop. But where on the Earth they can make a bigger size almost double from a smaller piece? A super smart recommendation.
Absolutely useless website. Not professional.
7. elokuuta 2025
Vastaus yritykseltä CULT MIA
Hi Natalia,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with your order did not meet your expectations.
We understand how disappointing it can be when a made-to-order piece doesn’t fit as hoped. Each piece is individually crafted by our independent designers, which means sizing can vary slightly depending on the style and materials used. Our team is always happy to provide tailored sizing advice before purchase to help ensure the best fit.
As your item was made-to-order specifically for you, exchanges or returns are unfortunately not possible, as outlined in our designer's policy at the time of purchase. That said, we always aim to support our customers wherever possible, which is why our team suggested local tailoring as a potential solution for adjustments.
We truly appreciate your feedback, as it helps us work closely with our designers to improve clarity on sizing.
If you would like further assistance or guidance for future orders, please don’t hesitate to contact our Customer Care team at customercare@cultmia.com
— we’d be more than happy to help.
Best,
Sofia
Super helpful!
Super helpful!! Appreciate all the follow up
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Sydney,
Thank you so much for your kind words! We're thrilled to hear that our customer service team was super helpful, and their commitment to resolving your query came through in your experience.
If there's anything else we can assist with, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you back again soon!
DISAPPOINTED CUSTOMER
The color of the dress I ordered was not as describe and their measurements are very far off. I am a size 6 pant, 8 top top and they claim I need xxlg. The dress did not ship from their store for 20 days.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Heidi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your order didn’t meet your expectations.
We understand how frustrating it can be when sizing doesn’t feel aligned with your usual measurements. As our pieces are made-to-order by independent designers, sizing may vary depending on the style and fabric. Our team is always here to help guide you through the size chart and provide tailored advice before placing an order, so you feel confident in your choice.
In reviewing your order, we can confirm that the dress was produced and delivered within the estimated timeframe stated at checkout. Because each piece is individually made for you, the production time varies from one designer to another, but this information is always available on the product page and at the checkout stage.
We regret that the color and sizing didn’t meet your expectations this time. Your feedback is valuable, and we’ll be sharing it with the designer.
If you would like, our Customer Care team can also assist with guidance on future sizing and styling to help ensure a smoother experience. Please don’t hesitate to reach out to us directly at customercare@cultmia.com
.
Best,
Sofia
My dress never came in and I never…
My dress never came in and I never gotten a replacement. I have proof that it was sent to the wrong house and all they said was I’m sorry we can’t do anything about it.
7. heinäkuuta 2025
Vastaus yritykseltä CULT MIA
Hi Elmedina,
Thank you for taking the time to share your feedback. We’re truly sorry to hear you were disappointed with your delivery experience.
We understand how upsetting it can be when you’re eagerly awaiting a piece and it doesn’t arrive as expected. After we reviewed your case, we confirmed with DHL that the parcel was delivered to the correct location. As the delivery was released under a signature waiver, both DHL and Cult Mia are absolved of liability once the parcel has been delivered, which unfortunately means we are unable to issue a replacement in this case.
We know how disappointing this situation must feel, and we sincerely regret that it did not reflect the smooth and secure experience we aim to deliver. Our team remains here to guide you on delivery options and support you in any way possible for your future orders.
If there’s anything further we can assist with, please don’t hesitate to reach out again at customercare@cultmia.com.
Best,
Sofia
Poor return policy!!!
Poor return policy!!!
They don’t say at the check out that is a Final Sale or not returnable! I bought a 38 size gown, it arrived in about 3 days. They say I can exchange or return because It was “made to order”. The dress didn’t fit me and I couldn’t exchange or return
5. heinäkuuta 2025
Vastaus yritykseltä CULT MIA
Hi Zorayda,
Thank you for sharing your feedback. We’re truly sorry to hear that you’re disappointed with our return policy for made-to-order items. At Cult Mia, we work closely with our independent designers who craft each piece uniquely and sustainably—this means that items are produced only once an order is placed, ensuring minimal waste and responsible production.
We do our best to communicate this clearly on the product page before purchase, as we understand how important transparency is when making a decision. However, we completely understand that this may not always align with expectations, and we sincerely apologize for any frustration caused.
Our team is always here to help, and we’d love to work with you to explore possible solutions, whether that’s offering styling advice, adjustments where possible, or assistance in finding the perfect piece for future orders. Please feel free to reach out to us at customercare@cultmia.com so we can assist you further.
Thank you for supporting our mission towards sustainable fashion—we truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Best,
Sofia
Fast Help from Customer Service
I was worried about receiving a shipment in time through customs into the USA because of an incorrect manufacturer's code, but customer service (especially Melody) helped me to resolve it super quickly and I received my items in time! She also followed up multiple times and even phoned me to keep me updated on the matter. Thank you so much!
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Kaja,
Thank you so much for your kind words! We're thrilled to hear that our customer service team, especially Melody, was helpful and responsive, and that her commitment to resolving your query came through in your experience.
If there's anything else we can assist with, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you back again soon!
Excellent Customer Support (from Melody)
Had the pleasure, through customer support, of being in contact with Melody from the Cult Mia team who has been super kind and helpful. They helped me start the process of getting my dress exchanged for another one (in a different size) and they’ve kept in contact every step of the way, which has been really reassuring. They were very timely, friendly, and understanding. I really appreciate their support and help in facilitating the communication with the designers of my dress. This is my first experience using this website and service, and though I did run into rookie mishaps on my end, I was never made to feel bad about it.
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi,
Thank you so much for your kind words! We're thrilled to hear that our customer service team, especially Melody, was helpful and responsive, and that her commitment to resolving your query came through in your experience.
If there's anything else we can assist with, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you back again soon!
Please check the return policy!!!
Please check the return policy!!!!
I could not return or exchange the dress! I was “make to order” but arrives too fast to be make to order. The color and fabric was so different from the picture!
They have to change the return policy
15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Zorayda,
Thank you for sharing your feedback. We’re truly sorry to hear that you’re disappointed with our return policy for made-to-order items. At Cult Mia, we work closely with our independent designers who craft each piece uniquely and sustainably. This means that items are produced only once an order is placed, ensuring minimal waste and responsible production.
We do our best to communicate this clearly on the product page before purchase, as we understand how important transparency is when making a decision. However, we completely understand that this may not always align with expectations, and we sincerely apologize for any frustration caused.
Our team is always here to help, and we’d love to work with you to explore possible solutions, whether that’s offering styling advice, adjustments where possible, or assistance in finding the perfect piece for future orders.
Please feel free to reach out to us at
customercare@cultmia.com should you have any other questions.
Thank you for supporting our mission towards sustainable fashion—we truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Best,
Sofia
First time ordering!
This was my very first time ordering from Cult Mia and it was for my wedding dress. I had some personal circumstances come up that were going to impact the production and order of my dress. Luckily, Melody from Cult Mia was a phenomenal team member who went out of her way to accommodate and promptly communicate with me on the order. I look forward to repurchasing here after such a good first experience with their team, and especially given the curated selection they offer!
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Melissa,
Thank you so much for choosing Cult Mia for such a special occasion and for sharing your experience. We’re delighted to hear that Melody was able to support you through the process and ensure everything went smoothly, especially during such an important moment.
It means a lot to know your first experience with us was so positive, and we can’t wait to welcome you back for future pieces from our curated collection. Wishing you all the best for your wedding day and beyond!
If there's anything else we can assist with, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you back again soon!
This was the worst shopping experience…
This was the worst shopping experience of my life. I ordered a size medium, and the item arrived (cheap fabric, bad quality)... but it was a size XXXXS. The waist of the dress was measured to be 22 inches in circumference - that is clothing for a small child.
After emailing customer support right away to get the right size in MEDIUM, I was berated and told to measure myself and the dress and to send in naked photos of myself in "natural lighting".
I have NEVER experienced insanity like this in my life with customer support ever. They have no customer support "concierge" nor do they care to help with any issues with the order. It seems like a scam platform that sources clothing from dropshipping in China. It's cheaper quality than something from Target.
The worst part is that it's made for dolls or something. The sizing isn't just a little off. It's completely insanely off. The item that I got had a size 22 waist and was labeled a Medium.
The worst part of the customer experience that made it a scam is the customer support. Asking a customer to take naked photos with measurements in "natural lighting" is completely and utterly insane. They need to do an investigation here for illegal activities.
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi Nan
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your disappointment. We understand how frustrating it must feel when the dress you received didn’t match the size you ordered.
Regarding your concerns about our request for photos, we want to reassure you that we would never request or expect customers to send images without clothing. The reason we ask for pictures of measurements being taken is simply to confirm tape placement and ensure accuracy when resolving sizing issues. Our guide suggests lightweight clothing for best results, but under no circumstances is it required, or appropriate, to send images without clothing. We’re sorry if this was unclear and for any distress it caused.
We have already responded to your email and will continue to look into this matter with our designer to understand what happened and explore possible solutions.
Your feedback is important to us. It helps us improve both our communication and our products, and we hope we can turn your first experience with us into a much better one.
If there’s anything further we can assist with, please don’t hesitate to reach out again at customercare@cultmia.com.
Best,
Sofia
The quality was very bad
11. kesäkuuta 2025
Vastaus yritykseltä CULT MIA
Hi Shouq,
We’re truly sorry to hear that your first experience with us didn’t meet your expectations for quality. Our pieces are crafted by independent designers, and we always aim for them to reflect the craftsmanship and detail our customers expect.
Our team is always here to help, and we’d love to work with you to explore possible solutions, whether that’s offering styling advice, adjustments where possible, or assistance in finding the perfect piece for future orders.
Please contact us at customercare@cultmia.com so our team can review your concerns directly.
Once again, thank you for your feedback. It’s important in helping us improve, and we hope to give you a much better experience in the future.
Best,
Sofia
Terrible experience
Terrible experience.
The dress displayed is wildly different to what I received. This is genuinely a catfish, super poor quality and arrived way too fast to be ‘made to order’. The inability to return dresses is literally because of how poor the quality is.
11. kesäkuuta 2025
Vastaus yritykseltä CULT MIA
Hi Aya,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your disappointment. We understand how frustrating it must feel when the dress you received didn’t match your expectations from the images online.
Our made-to-order pieces are crafted by independent designers. Occasionally, if another vendor cancels an order for the exact same style and size, the designer will fulfil the next incoming order with that piece, meaning it may arrive sooner than the standard production timeline. While this still allows us to minimise waste, we understand how the faster delivery could seem that the piece was not made-to-order.
Should you wish, we’d love the chance to look into your order further and see how we can help make this right. Please reach out to us at customercare@cultmia.com so our team can review your concerns in detail and explore possible solutions together.
We value your feedback, as it helps us improve both our communication and our products. We hope we can turn your first experience with us into a much better one.
Best,
Sofia
Gambled and failed: no returns, poor quality
The quality of the material and tailoring of the dress was not at all what I would have expected for the price and for the fact that it was not eligible for returns. I knew something would be off when it was advertised as made to order and that it could take a few weeks to arrive due to the handmade nature of the garment, but I received a “shipped” notification within 48 hours. I could see through the dress to where the edges were sewn off on the tulle, it was not cleverly tucked away or hidden at all. The bust of the dress was not well detailed for the fit in the description, the cups fit very very close together, even though i size up to be on the safe side. The cups are for someone that has either no boobs or boobs that are on a very narrow chest. The color of the dress was lovely, and that was about the only thing that paid off for me. I am 5’7, 137 lbs, typically a size small/ 4 US size. I had ordered a medium because it seemed based on the description measurements that it ran on smaller size. The measurements given were pretty accurate, to be fair, it was just the placement of how they sewed the corset and skirt that was way off. I am extremely disappointed with this experience, thinking i would be getting a high quality fabric and cut for the price, but instead I gambled on the no return policy and i am left with a dress i can never wear.
7. kesäkuuta 2025
Vastaus yritykseltä CULT MIA
Hi Olivia,
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear that your dress did not meet your expectations, especially after you were looking forward to a high-quality, made-to-order piece.
We completely understand how disappointing it must feel to receive something that doesn’t match the level of craftsmanship or fit you anticipated, particularly with our no-returns policy for made-to-order items. While we aim to be fully transparent about timelines and sizing, it’s clear that the combination of early shipping and certain design details created an experience that fell short for you.
Your comments about the tailoring, fabric finish, and cup placement have been shared with the designer so they can review these elements for future production. We always want our pieces to reflect the quality and artistry that our customers expect, and your feedback helps us improve.
We’d really like the chance to make this right. If you’re open to it, please email us at customercare@cultmia.com so our team can explore possible solutions—whether that’s discussing alterations, offering styling ideas, or helping you find something that works better for you.
Thank you again for supporting independent, sustainable designers, and we hope we can create a better experience for you in the future.
Best,
Sofia
Super friendly and helpful
Super friendly and helpful. I made a mistake on my order and a refund was made efficiently and quickly. Best customer service by far
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CULT MIA
Hi,
Thank you so much for your kind words! We're thrilled to hear that our customer service team was helpful and responsive, and that our commitment to resolving your query came through in your experience.
If there's anything else we can assist with, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you back again soon!
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