Cubitt & West Arvostelua 

I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property search, sending details by email and text on a regular basis, following up with phone calls. By far the most engaged estate agent in Southsea.

Very professional very friend very knowledgeable
Zoe made me feel very relaxed and at ease with the whole experience

If I could score one star I would. I would not recommend this agency. My experience with them was extremely disappointing. They attempted to charge me for defects and damage that were already present before I moved into the property, despite there being photographic evidence showing the condition beforehand. I found the way the matter was handled very frustrating and the overall level of service was poor. Based on my experience, I would not use this agency again.

We would just like to say a big thank you to the Southwater team regarding the selling of our Fathers house in Woodlands Way. A special mention to Nicola, Julie, Emma and Amy who were extremely helpful and efficient in keeping us up to date every step of the way. I would certainly recommend this branch for its seamless, harmonious selling process.

From the moment we met zoey we knew it was only cubitt and west for us! She was engaging and it felt a less business like approach which we preferred, also straight talking with little fluff - a great quality as robotic and passionless approaches put us off other agents.

Julie Bramble was fantastic in her role pushing things along meaning we didnt have to and her responses were quick - she particularly excelled when she looked into a request I put in and also getting a tricky exchange/completion over the line - very professional, courteous and for me should be employee of the month. Other interactions with the team including samara were great and I would recommend anyone to use this branch.

I can’t recommend Cubitt & West highly enough for the excellent service and support I received throughout the sale of my house.

My initial correspondence was with Zoey, who was incredibly supportive, friendly and informative from the very beginning. She was always happy to answer my questions and made me feel reassured and well looked after, which made the whole process much less daunting.

I was then fortunate to have Julie supporting me with the sale. Julie was fantastic throughout — professional, approachable, knowledgeable and always there when I needed help or advice. She kept me informed at every stage, communicated clearly and went above and beyond to make sure everything progressed as smoothly as possible.

Selling a house can be a stressful experience, but having such caring and dedicated people supporting me made a huge difference. I genuinely felt that both Zoey and Julie cared about achieving the best possible outcome for me, rather than simply seeing it as another sale.

A huge thank you to Zoey and Julie for all your hard work, patience and support. You were both a pleasure to deal with, and I would have absolutely no hesitation in recommending Cubitt & West to anyone looking to sell their home.

Ben was passionate at our meeting and has a lot of good ideas, just hope he gets the right interest and price

Agreement signing went so smooth all because of the branch team especially Emily who guided throughout which was highly appreciated and this was my first time signing with cubit and west I am feeling very satisfied about the process.

The transition from old tenant to new tenant was very smooth with fortunately a very short vacant period. Emily kept me informed at all times and responded quickly when I asked a question. Excellent services from her

Abi, from the property management team was extremely helpful in seeing our particular case to resolution, always doing her best and keeping us informed at all times! Well done and a huge thank you.

We bought a property through Cubitt & West, Leatherhead branch, I can not speak highly about them, they made the process easy and no issues, Jo, Jemma, Alia and the rest of the team.

Would recommend them.

Many thanks

Kelvin Lyons

Very professional and helpful advice.

Kurran Vasdev, Branch Manager of Cubbitt & West Purley branch, recently assisted us with the sale of the family home we lived in since 1964. He was one of the three agents to assist with probate valuations. He showed that he understood the market and was enthusiastic about the property. I subsequently chose him of the three to assist with the sale. He advised us how to prepare the house, and he and his team (we met Nick and Mark), arranged the photography, appropriate marketing and an open day. We accepted an offer within days of the open day.

From that point on Kurran, and his team assisted us through the sale process, surveys and final paperwork. The house went on the market in April '26 and completion took place in August '26. We are delighted with the outcome. In a difficult market Kurran achieved a good price for us and concluded the sale quickly.
At all times he was polite, kind, considerate and professional. Given it had been our family home for many years, he showed he was aware that this was a difficult process for us. If I could I would award Kurran and his team six stars.

Great service. Property search all the way to moving was very smooth, with the help of Holly.I highly recommend!

The team was super helpful and made the whole process easy and smooth. We’re really happy with our new place. Highly recommend! Thanks to Holly and her team.

Immediately Dangerous gas findings weeks after their approved contractor’s inspection and no apparent urgency inside 2 weeks to rectify.

We would not entrust Cubitt & West with our home again.

Gas Safe Register inspected the installation less than five weeks after Cubitt & West’s “approved” contractor attended. Its warning notice recorded a gas escape classified as “Immediately Dangerous” and two appliance entries as “At Risk”. The gas supply was disconnected.

Our tenants were left without gas. Even after receiving the findings, Cubitt & West required repeated chasing. The lack of urgency and a clear action plan was unacceptable.

The tenancy had already begun badly. Essential arrangements were unfinished, delaying the tenants’ move-in. We were told staff were attending a team meeting while those matters remained unresolved.

Their marketing stated: “Do you add Commission onto Repairs & Maintenance? NO”. They subsequently defended receiving contractor referral fees, arguing that these are different from commission added to quotations. In our view, that is misleading. They have refused to answer our request to disclose exactly what they received from this contractor.

Their defence of a cleaning quotation included generic internet estimates. We obtained actual alternatives and arranged the work ourselves.

When we terminated their appointment, they initially refused to begin handover until disputed fees were paid. They later reversed that position. We consider their handling contrary to The Property Ombudsman’s handover standards.

Their complaint response even criticised the length of our correspondence. Proper answers and timely action would have shortened it considerably.

I urge other landlords with concerns about inspections arranged through Cubitt & West to contact Gas Safe Register and ask whether a regulatory inspection is appropriate.

The gas-safety matter remains with Gas Safe Register, and our service complaints are before The Property Ombudsman. We will update this review when findings are issued

just open and friendly easy to speak to and understand the options

came well armed with sale history and material on current market

Holly from the North end branch was amazing from start to finish, she couldn’t do enough for us to get us into our home and appreciate all her hard work.

Alia was extremely proactive and helpful in suggesting properties to view and arranging next steps. Thank you.

So impressed with Cubitt and West Redhill, Jayde and Summer have been very helpfull in my sale. They have made an obviously stressfull process bareable and easy. They are a credit to their company. Fully recommend.