Crystal Clear Arvostelua 

if there was a minus i would have selected this.this company have taken £527.00 cash from an old fragile lady who has cancer and after 7 weeks will still not refund her deposit after numerous calls and emails to the customer service the Director will not refund my mum She is worried sick we are now dealing with the consumer Helpline and the Financial Ombudsman - STAY WELL CLEAR DO NOT USE - SCAMMERS ABSOLUTELY DISGUSTING COMPANY. No customer service and no call backs they are thieves and the police will be contacted also as they cant be allowed to trade like this. Trading Standards also contacted.

Reply
You know full well my elderly mum is the customer and you won’t talk to her or reply to her calls and my emails, this is why it has come to this ! And now we get a reply !!!
You took her money 7 weeks ago and not willing to pay her back she’s 80 years old for gods sake !

Parents arranged to have a quote on their front door, but the surveyor didnt come til 4 days after they were supposed so only my mother was in and because of this he wouldn't even measure anything. Very suspicious and unprofessional. Parents have said they wont be calling them back.

As other one star reviews have found, they don't do refunds. They claim to but you'll never get one.

Agreed with a sales guy to have a front door with a toplight (small glass panel above door) fitted for £2500. Surveyor came a few days later to check sizings and said it was all ok and gave us an installation date. On the day of installation, no one turned up. Called the office to find out they wanted an extra £1250 for the toplight. I said I can't pay that it's too much so they agreed to cancel and refund the deposit and they emailed me confirming. This was on the 15th July 2026, it's now almost November. When I called chasing the refund they said it took 28 days, then each time after that they said it was with the director to approve. This went on for months and eventually I had to contact citizens advice. They've now helped me get my money back but be warned, if you're paying them a deposit make sure you demand to pay it by card, not cash or bank transfer as this makes it much easier to get your money back if the same thing happens to you.

Very professional from start to finish.

All aspects of the service was very professional, no hard sell time scale from order was only 3 weeks to completion & on time quality window & workmanship

The service from the staff was very good. They were polite and arrived at the time agreed. The frames are excellent.

Was very satisfied with the work that got done will recamend you to my family and friends and the person that fitted my door was very friendly

I was a bit disappointed when we had windows installed. I don't feel like installers cleaned up after installing new windows or carpets even though they put dust sheets down. Also had installer stand next to me while completing comments form, which didn't feel right. Would have given 3stars as windows look good but constant messages asking for feedback and call with 24hrs asking if we wanted more windows seems extremely pushy and I don't appreciate it.
Edit: got a call and they arranged for a lovely gentleman to come and clean windows. He was quick and efficient, really pleased! Just a shame it wasn't done on the day by the installers.

Excellent service, 2 guys who fitted were professional, friendly and respectful. Would recommend

DEPOSIT NOT RETURNED

After cancelling an order due to an extra £500 been added to the qoute after the surveyor came ive now called multiple times regarding the deposit being refunded. Getting usual answers like other reviews are stating.. its getting passed on.. it has to go to the director.. its been 7 weeks. Trading Standards have now been informed while I guess ill keep chasing them up. Not good practice. Generic comment will no doubt follow to ring or email.

Update. As expected generic reply saying they need more information to send to relevant department. We've had phone calls, it shouldn't be this hard folks.

Update. Replied to email as requested still nothing

19/10 update. Replied to email saying they will follow it up with relevant department.

27/10 update. The person from the relevant department hasn't yet followed it up im assuming. It amazes me a company thinks they can just keep holding your money and not return it in good time, it took me 30 seconds to send you a deposit why is it taking you so long to return it.

A salesperson came to our house in relation to the purchasing of a composite door. During this visit we agreed to purchase a front door on the basis of a series of commitments and assurances about specific design features that our described in the initial contract documentation. On this basis we agreed to proceed to a survey in order for this specific door to be fitted. This initial design was then approved by the surveyor during their visit.

We were subsequently informed that the door design we had agreed upon in contract was not available as the manufacturer was unable to fulfil the specific designs we had agreed upon. On the basis of this new information about the product available via Crystal Clear Glass we were no longer willing to proceed and asked for our deposit to be refunded.

We had only agreed to proceed to a survey on the basis of inaccurate information provided by the salesperson. This mistake has been recognised several times in telephone calls with members of the Crystal Clear Glass team. Indeed, in the latest call a staff member remarked ‘mistakes happen’. This is true. The company, however, seem to believe that we should be financially liable for their mistakes in repeatedly providing false information and unwarranted assurances.

Since raising these concerns, the company have become slow in communicating responses to this request. Indeed, the request – via email – for a refund is yet to be responded to. We have also been informed that we must pay the survey in full. This is completely unacceptable. We have been left with the commitment that we would receive a partial refund within 28 working days.

I would hope that that company would feel the need to provide a full refund on the basis of the circumstances laid out above. For now, this appears not to be the case. It is therefore worth drawing attention to the Consumer Rights Act 2015. Specifically, I would like to refer to a series of protections outlined in Chapter 2 of this legislation, relating to the remedies that are available if statutory rights under a goods contract are not met.

Section 11(1) states the following:

"Every contract to supply goods by description is to be treated as including a term that the goods will match the description."

Section 11(4) then continues:

"Any information that is provided by the trader about the goods and is information mentioned in paragraph (a) of Schedule 1 or 2 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (main characteristics of goods) is to be treated as included as a term of the contract."

Furthermore, Section 11(5) states the following:

"A change to any of that information, made before entering into the contract or later, is not effective unless expressly agreed between the consumer and the trader."

These protections are reinforced in Section 12 relating to ‘pre-contract information included in contract’. Section 12(3) specifies:

"A change to any of that information, made before entering into the contract or later, is not effective unless expressly agreed between the consumer and the trader."

The consequences of any breach of these clauses is laid out in Section 19 of the Act which establishes the
Consumer’s Rights to Enforce Terms about Goods. Here Section 19(3) states the following:

"If the goods do not conform to the contract because of a breach of any of the terms described in sections 9, 10, 11, 13 and 14, or if they do not conform to the contract under section 16, the consumer's rights (and the provisions about them and when they are available) are—
(a) the short-term right to reject (sections 20 and 22);
(b) the right to repair or replacement (section 23); and
(c) the right to a price reduction or the final right to reject (sections 20 and 24)."

Here, we have sought to invoke the ‘right to reject’. The consequences of this are established in 19(5) which states:

"If the trader is in breach of a term that section 12 requires to be treated as included in the contract, the consumer has the right to recover from the trader the amount of any costs incurred by the consumer as a result of the breach, up to the amount of the price paid or the value of other consideration given for the goods."

In short, we entered the contract on the basis that the company would supply goods that match the description as described in the contract (as covered in Sections 11 and 12). They have clearly not been able to fulfil this statutory requirement. We have therefore invoked our ‘right to reject’ and withdraw from the contract (as established in Section 19). Here Section 19(5) is clear that we have 'the right to recover any amount of any costs incurred by the consumer as a result of the breach.’

UPDATE: Over an week after the response below from CCG I have received no call or email.

Excellent job 10/10.The fitters arrived on time,first class product,work completed promptly and they left everything clean and tidy.

Well pleased with door service great and staff did a great job

I wanted two bathroom windows replacing as the opening mechanism on both windows had failed. Scaffolding was required for one of the windows and this had been erected the week previous to the windows being fitted. The fitters arrived about 10.0am and completed the job by 12.30. The two fitters were very polite and did an excellent job including cleaning up after themselves on completion. I was impressed with the quality of work and would not hesitate in using this company again.

We had a rep come on the 2nd of September and gave us a price of £2100 for 8 replacement glazing units
With a deposit of £400
We said it was to much we are pensioners and the price was to high, he made a call and came back with a price of £1600 we thought that was a fairer price he then asked for a deposit of £519 ,we paid in cash
as my banking app was down,the windows have Georgian fret work in them the rep said it was not a problem they made them all the time
A guy came 2 days later to measure up we agreed a installation date and they ask if i would pay the rest of the money by card on completion which I agreed to.
Next day we get a call from there manufacturers saying they can not promise to match the fret work in the unit's to the one's already fitted due to them not making the original windows,
We said that if they could not match them then we would have to cancel them as they would look stupid
He said he would get their rep to return the deposit,nothing happened,we called their phone number got through to someone who said they would pass it onto their accounts
who would get in touch we've heard nothing from anyone We have called several times but get the same reply we will be in touch nothing
Sent several emails get unfriendly replies saying they will contact us when they are ready to repay us been over a month and not one phone call shocking way to treat people customer service is zero they act likes it's their money when it's not it's ours

Top service all round, definitely recommend crystal clear, top fitting DAN 5⭐️, good value windows and door

Customer service was absolutely atrocious. We had 2 doors fitted, no problems with the back door, but the front composite door had a faulty lock, 1st time we got someone round they said it was user error. So at 40 years old I do not know how to lock a door apparently. 2nd time the door stopped locking it was a friday evening, we was told no one could come out until Monday, meaning they left us with a unsecured house, with a front door that wouldn't lock. We ended up having to call out a locksmith and pay to have it fixed ourselves. Bearing in mind this door hadn't even been fitted for a month at this point, and a so called 10 year warranty, it not worth the paper its written on. A shambles of a company avoid at all costs

Edit: we have made you aware 3 times, and not 1 person has responded to us. We asked for a manager to call us and we never heard anything. We did however get offered discount on further purchases, but given what we have been through we wouldn't want any further work. I believe we should have been compensated for the out of hours locksmith if anything?

PLEASE PLEASE PLEASE DO NOT USE THESE!!!
Had a guy come to my door after "seeing" my fascias are in need of replacing. Long story short, he quoted me a price and took a £199 deposit off me. Couple weeks later they ring up DEMANDING and extra £700 as THEY "miscalculated" the price of scaffolding to which we said 'well can we a refund?' to which they said "YES". LETS JUST SAY THEY STILL HAVEN'T PAID IT BACK. Now I believe I have legal standing here as I have a guy snooping around my property and pretty much taking £199 off me. So how about pay my money back and we have no more problems? Taking money off a young family who has a very young son is absolutely SICKENING.

I won't stop until I have it back:)

Stacie on the phone hasn't helped one bit yet tries to sound understanding, makes me laugh, are you happy "working" for a company that gladly scams people out of 100s and 1000s pounds?

UPDATE: After the reply they gave offering help, I get an answer of... You guessed it "I'm in customer services all I can do is chase it up" absolutely pathetic.
Their error, and we're to stand for a loss of money through their horrific "service" if that's what you can even call it.

I recommend sending me the money soon otherwise you're gonna be hearing from me a lot more than you want.

Workers came did a neat and professional job the windows was fitted very well