From one of the fastest growing app developer with probably the best support I've ever experienced back in 2019, we found ourselves with apps packed with bugs and limitation and a support team which i... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Perfect fit for airline lifestyle. Super appreciated the email feature that allows flights to be uploaded from company efb directly, time saving feature. But even when the manual flight upload f... Näytä lisää
Have been using the software since the previous app, did merge since I had lifetime package despite having to pay for the new software. Unfortunately the software for my company fails multiple times.... Näytä lisää
Very useful app for commercial pilot. Everything in one place. Many statistics, extra tools, quick support if you need any. I’m crew lounge aero user since September, I’ve already noticed they do thei... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The new aviation suite for pilots, flight attendants, ground staff, training centers, aviation companies and aeroclubs. #crewlounge #mylifeinthesky
Yhteystiedot
3,5
Keskitasoinen
359 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 44 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Does what it's supposed to do.
8. tammikuuta 2025
Vastaus yritykseltä CrewLounge AERO
Dear Robert, Thank you for taking the time to leave a review! If you have any suggestions for improvement or additional features you'd like to see, we’d love to hear from you. Your feedback helps us make the app even better! #crewlounge
Everythink OK
31. joulukuuta 2024
Vastaus yritykseltä CrewLounge AERO
Dear Robert, Thank you for your feedback! We're glad to hear that everything is going well. If there's anything we can improve or assist you with, please don't hesitate to reach out. #crewlounge
Five Star Support and App
I am using CrewLounge since they were mccPILOT. Great app for Pilots and helpful support. Highly recommend*****
Keep on that good work!
30. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Marco, Thank you for your kind words and for being a loyal user since our mccPILOTLOG days! We're thrilled to know that you find CrewLounge helpful and that our support meets your expectations. Your recommendation means a lot to us, and we’ll continue striving to deliver the best experience for pilots like you. #crewlounge
IAKOVOS Cpt. Examiner
Exactly the app I need . Easy to use good support
29. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Iakovos, Thank you for your wonderful feedback! We're delighted to hear that CrewLounge meets your needs and that you find it easy to use. Our team works hard to provide excellent support, and it’s rewarding to know it’s appreciated. #crewlounge
Poor product support and customer service
I initially started using this product as it interacted with my company's software. Unfortunately soon after I took out a subscription the support was cancelled. As well as this I came up with some technical issues. On that occasion Crewlounge resolved the issues (although it did take almost 2 months). I stuck with it and approximately 8 weeks ago, had another technical issue where flights are not syncing across my devices. I contacted Crewlounge who tried to assist but none of their advice was successful. I have been trying to contact them now for approximately 6 weeks with no replies. This is highly frustrating when you are paying for a product and there is no alternative to contact them and you can't trust the app to log flights correctly. As a result, I have gone back to the trusted paper and pen. Shame that what I understand used to be such a good company is now unable to provide a decent product and have such poor customer service
20. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Harry, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused and truly regret not meeting your expectations. We are actively working to improve our customer support and resolve technical issues faster. Your feedback is invaluable, and we’ll strive to restore your trust in our app. Please reach out again, and we’ll do our best to assist you promptly. #crewlounge
Good (not the best) app.
I’m using this app from 2016, when originally it was named MCCPILOTLOOG. First version of app was great. Sadly, support stopped, and I was forced to move to new one. New one is ok, but is missing a few features from old (for example I can not copy information from previous leg to a new leg). There was also some problems during transition from old to new version, but finally it was resolved. Overall, it’s a good app.
15. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Andrzej, Thank you for your continued support since 2016! We appreciate your feedback and are glad the transition issues were resolved. Your suggestion about copying leg information is valuable, and we'll consider it for future updates. We're always here to help if you have more ideas or concerns! #crewlounge
Keep it up!
Had been using CrewLounge since they were mccPILOT. UI is great! Meets all my need as an eLog, easy to navigate and practical.
Great Job! Keep it up!
2. joulukuuta 2024
Vastaus yritykseltä CrewLounge AERO
Dear CY, Thank you for your wonderful review! We're thrilled to hear that CrewLounge has been meeting your needs and that you find the UI easy to navigate and practical. Your support inspires us to keep improving and delivering the best experience. #crewlounge
Horrible customer support
Horrible customer support. The app stopped working and they promised me refund. It’s been months and tons of excuses but still no refund.
9. joulukuuta 2024
Oma-aloitteinen arvostelu
Good Helpdesk!
I joined CrewLounge because they have bought MCC pilot. On the beginning I had a real problem to understand how things work, but with their help I became used to it and it’s working perfectly now. I believe the logbook are most the same, they diferencial is Assistence. Today, I recommend it.
9. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Pilot, Thank you for your review and for sharing your experience with CrewLounge! We're glad our team could assist you in getting familiar with the app, and it's great to hear it's working perfectly for you. Your recommendation means a lot to us. If you need help or have suggestions, feel free to reach out anytime. #crewlounge
Exelent service
6. joulukuuta 2024
Vastaus yritykseltä CrewLounge AERO
Dear Illya, Thank you for your kind words and for taking the time to leave a review! We're thrilled to hear that you’re enjoying the service.
Excellent app for pilots with great…
Excellent app for pilots with great support.
I've been searching for a long time until I finally found it!
Thanks crewlounge team!
7. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Oscar, Thank you so much for your wonderful feedback! We're delighted to hear that our app has met your expectations and that you’ve found what you were looking for.
Everything works fine
Everything works fine. I´m looking forward the update to scan FMC with ANDROID. Thanks
26. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear David, We’re glad to hear everything is working fine for you. We appreciate your interest in the FMC scanning feature for Android and will add it to our To-Do list for future development. If you have any other suggestions or need assistance, feel free to reach out via email. #crewlounge
M very happy with this app
M very happy with this app . The guys who run it are very helpful . It contains everything i need as a pilot .
23. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Tarek, We’re thrilled to hear that you’re happy with the app and that it meets all your needs as a pilot. Your kind words about our team mean a lot to us! #crewlounge
Great costumers service and easy to use…
Great costumers service and easy to use it.
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Guilherme, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and found the app easy to use. If you ever need any assistance or have suggestions for improvement, don't hesitate to reach out. We're here to help! #crewlounge
Perfect system
17. marraskuuta 2024
Vastaus yritykseltä CrewLounge AERO
Dear Rob, Thank you for your positive review! We're thrilled to hear that you're happy with the app. If you have any further suggestions or need assistance, feel free to reach out! #crewlounge
often error messages when trying to…
often error messages when trying to upload and update roster from pdf file, crew names always missing
15. marraskuuta 2024
Vastaus yritykseltä CrewLounge AERO
Dear Giulio, Thank you for your feedback. We have responded to your ticket #229330 regarding the details of the new airline solution. Please let us know if you need further assistance! #crewlounge
The uplink from the company scedule
The uplink from the company scedule was no longer supportrd by crewlink. Therefore the App was useless for me.
2. marraskuuta 2024
Vastaus yritykseltä CrewLounge AERO
Dear Matthias, Thank you for your feedback. We apologize for the inconvenience caused by the change in the airline integration. We’re continuously working to improve our app and would appreciate the opportunity to assist you in finding a solution. Please feel free to reach out to us via email. #crewlounge
Very good users supporting.
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Andrey, Thank you for your kind words! We're glad to hear you're happy with our user support. #crewlounge
I bought this app and shortly after I…
I bought this app and shortly after I was informed that my roster file „type“ is not longer supported. I received an email, that in this case I get the full refund.
I haven’t got nothing yet…
12. lokakuuta 2024
Vastaus yritykseltä CrewLounge AERO
Dear Crew Member, We also join you in wishing that the automatic imports had kept working. Unfortunately, due to software constraints, this was not an option. For thorough assistance on your refund and to discuss this matter further, please contact us directly via email. Thank you for your kind understanding.
Great app.
Great app.. support desk really helpful. Got me sorted on early setup and transferring from another app. Would recommend
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä CrewLounge AERO
Dear Wes, Thank you so much for your review! It is delightful to hear such positive words! We are constantly working to improve our services and provide a seamless user experience. Please do not hesitate to contact us via email should you require further assistance.
Trustpilot-kokemus
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Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
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Tutustu Trustpilotin arviointiprosessiin.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.