Creative.Lighting Arvostelua 

This is an extract on line advice about poor quality goods sold on line.

"You can report online sellers for selling fake goods and enforcing illegal "no return" policies. Under UK consumer law, online sellers cannot override your statutory rights, and selling counterfeit items is a criminal offense.

Reporting Fake Goods and Illegal Return PoliciesCitizens Advice Consumer Service: Contact the Citizens Advice Consumer Helpline at 0808 223 1133 to report counterfeit products or rogue traders. They pass intelligence directly to Trading Standards.Trading Standards: You can report unfair trading practices and fake merchandise via Citizens Advice Report to Trading Standards.Action Fraud: If you have been deliberately scammed by a fake website, report it through Action Fraud or call 0300 123 2040".

My complaint is poor quality, overcharging and non existent customer service and returns policy.

Creative Lighting don't have a returns policy even though they pride themselves in having one as advertised in their terms of reference. This document is strange & difficult to understand.

There is no company registration number or address, only an email address with an AI assistant that only talks to you once before going quiet.

On a recent purchase of a space projection light that arrived slightly damaged despite charging me an extra £3 for robust packaging that turned out to ge insurance, it arrived in a normal single layer plastic bag & post office tracker. I was shocked at the blurred effect of pictures and the tatty cheapness of the item that they had overcharged me by £30. They offered some of my money back but I refused since I want to return the item as rubbish and get all of my £87.95 back. They have now gone silent when I requested their company address to return the item & get my money back as they don't seem to have one and certainly not in Sweden. This confirms their returns policy is non existent. A further update is that they have now provided a return address in Sweden, but this took time, determination & effort on my part.

Unfortunately I didn't check TP before buying two 'marble' lights from this store. If I had, I wouldn't now be trying to get a refund of $300 for the 'marble' lights I received which are in fact plastic resin and don't look anything like the photos on the website.

And then there is Elsa the fake Customer Care Associate with a fake AI generated image misrepresenting a Swedish girl. I asked 'Elsa' to return the items due to poor quality and the misrepresentation of the product. The last communication from Elsa before silience struck her down is, "I have forwarded your request to our team for a formal review of the order status. A team member will look into this and get back to you as soon as possible with an update."

Lots of fake 5-star reviews here also.

Absolute scam! Junk products where "money back warranty" applied only if products where shipped to warehouse in China? For a Swedish company? Argued with their AI customer service bot form months. Ended up with a loss of about $600.00 and donated the products to a charity.

De har sendt det forkerte ting til mig 2 separate gange. Man skal selv betale for at sende det tilbage selvom det er deres fejl.
Vil ikke anbefale dem

dropshipping website. my sister bought a lamp for 80 euros; you can probably find the same lamp for about 5 euros on aliexpress or temu. the lamp smells and made of VERY poor‑quality materials.

AVOID! Absolutely rubbish products. Cheap and inferior, control didn't work. Terrible customer service from 'Elsa'. Make it very difficult to return their cheap tat.

Chinese bagger, niks Zweedse kwaliteit.
Tuinlampen voor op het balkon besteld. Kleiner en zwakker dan het filmpje op de site doet vermoeden. En retourpolicy is natuurlijk verschrikkelijk.
Steeds meer websites die er betrouwbaar uitzien, maar feitelijk doorgeefluik zijn voor rotzooi van oplichters.

I ordered 2 Lustra lamps.
After 5 weeks of waiting only 1 arrived.
The order was marked as complete! NO!
I have contacted them several times.
Same person ELSA responds each time but the responses contradict themselves! The first email ‘she’ sent says that the order had been shipped in 2 separate packages. The second said the order had been shipped together and they require photographic proof of what arrived including the packaging which has gone in the recycling! DO NOT ORDER FROM THESE PEOPLE!

I would strongly advise against purchasing from Creative Lighting.

I purchased their plastic solar stair lights in the United States, and the quality was extremely disappointing. The lights feel cheap, are clearly subpar, and do not live up to the expectations set by the company’s marketing. I expected a durable, premium product and instead received something that looked and performed like an inexpensive plastic novelty item.

When I attempted to return the lights because of the poor quality, I was shocked to learn that Creative Lighting required me to ship the products back to Sweden, despite the fact that I purchased them in the U.S. and they were shipped from a U.S. address. Requiring customers to bear the expense and inconvenience of an international return for products sold and distributed domestically is unacceptable.

Poor product quality combined with an unreasonable return process has left me extremely dissatisfied. There are many companies selling solar lighting products, and based on my experience, I would not recommend Creative Lighting to anyone and will never purchase from them again.

Shocking company Scan - Sent me the wrong products for £160 and they are cheap rubbish from China and look nothing like the pictures that were advertised

Lesson learnt DO NOT WASTE your money on this company

No customer service or ability to return and get refund

They are a total SCAM

DO NOT USE THIS COMPANY - THE PRODUCTS ARE RUBBISH. THEY ARE NOT A SWEDISH COMPANY - THIS IS A SCAM. SAY GOOD BYE TO YOUR MONEY

Creative Lighting is an absolute nightmare. They shipped me the completely wrong items, then turned replacement into a bureaucratic hellscape. Their products aren't even standard – every single light demands extra drywall work and weird custom adaptors just to function.
Their "customer service" is a pathetic joke: automated bots and useless reps who demand endless photos, then ghost you for weeks. Everything with this company is deliberately difficult – ordering, shipping, support, returns. They waste your time and money while acting like fixing their screw-ups is your problem.
I ended up spending extra on repairs and electricians because of their incompetence. Zero accountability, zero help, zero standards.

AAA ATTENTION!!!
This company is a Chinese company masquerading as a Swedish designer company. They are based in China and have no association with Sweden! Everything is a lie. I paid 310,73 euros for lamps of a very vey very poor quality! The chinese shop at the corner would have had the same crap but 100 times cheaper!
The initial responses from customer sevices were again pretending to be from a Swedish person but it was obviously AI and Chinese. The return address was a random person in Shenzen, China, return which would have cost me 160 euros! You cannot return to an adress in Europe! Beware of this fraudulent company!!! They are simply scammers and they rob your money!!!

Bought lights from these guys and absolutely ghosted me. No correspondence, and not even a message sent for payment received, I'm still waiting for my solar lights and no delivery yet. I will get file a complaint to authorities and take it from there, These businesses shouldn't be allowed to do business.

How many times do I need to write about a purse glow light that arrived and didn't work? They responded, offering me basic advice via email. No conclusion. I am frustrated, it is bullshit that they haven't helped me with a small 29,95 euro lamp that doesn't work. I imagine they are wasting my time—week after week.

This company is a Chinese company masquerading as a Swedish designer company. They are based in China and have no association with Sweden! Everything is a lie. I paid 85euros for a lamp. It took a while to arrive from China and was of very poor quality. Low cost balsa wood and poorly translated generic instructions. It wasn't worth 5 euros let alone 85!
The initial responses from customer sevices were again pretending to be from a Swedish person but it was obviously AI and Chinese. The return address was a random person in Shenzen which cost me 35euros to return. I'm still waiting for the 85 euro refund. Beware of this fraudulent company!!

Poor quality
Forget customer service for return
Don't fall for those nice pictures

The lights are poor quality. I ordered the Northern Lights cube and a wireless sensor light. Both are junk. They don't hold a charge. They are refusing to accept a return or issue a refund. I agree that this is a Chinese company peddling cheap products. I wish I had slowed down to read Trustpilot reviews before purchasing. I was fooled.

I've received the bottle lamps today and the piece to put it in the bottle was missing. It's impossible to get in contact with them as I don't have an email and order number. I'll never order there anymore.

Poor quality. Looks like it’s sleek and stylish from the website but it’s just temu rubbish. Really plastic and bulky. When I tried to return it I was offered partial refund or to ship it back to china. I wouldn’t recommend