Lack of customer care
I have bought BMW cars from Cotswold for 30 years and wanted to buy a new car this week. The display of new cars is clearly now limited to “special editions” and sports editions etc and has no “ordinary” cars on display. I walked over to the sales are but none of the sales staff even looked up. They all appeared to be dealing with administrative jobs. I then went to reception and asked to speak to a sales person. She asked me what I wanted to see a sales person for!! I said I wanted to buy a car!!! She then asked - what car? I said I didn’t know which was why I wanted to speak to someone!! After taking my name she wandered off and I never saw her again. I was at Cotswold for an hour and no one could be interested enough to see me. Having walked out I thought maybe someone would contact me by phone as they had my name and full details on file ( I have a car and my wife has a Cotswold Mini) but no one has. Clearly they are far too big to provide customer care any more. Sad bu I now have to go elsewhere.