Cosatto Ireland Arvostelua 

450
•
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Delivered on time and in perfect condition. Good quality and has all the safety and comfort features we require. Disappointed that there weren't clearer instructions available for fitting the ca... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I ordered a stroller and when I received it 4 parts were missing. The AI assistant was pretty unhelpful but when I got to talk to costumer service problem was salved instantly Thank you

Yritys on vastannut

Saanut 5/5 tähteä

Very happy. Ordered 2 travel car seat for our holiday. They were delivered very quickly & packaged really well. I was alittle worried at how comfortable they would be but my 6yr old twins said they... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Lastentarvikeliike
  2. ja myös
  3. Lastenvaatekauppa
  4. Lastenvaateliike

Yrityksen kirjoittama

Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

450 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(450)

64 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Not suitable for all terrain!

This is not suitable for all terrain as advertised. It shakes, rattles and my baby is unstable in it. I’ve tried to return it for over a month but the customer service is very sloe. I still haven’t had a resolution. In the meantime I have no pushchair. Awful.

5. marraskuuta 2024
Cosatto Ireland-logo

Vastaus yritykseltä Cosatto Ireland

Thank you for sharing your feedback. We're genuinely sorry to hear that the pushchair hasn’t met your expectations, particularly regarding its performance on different terrains. We understand how important it is for your baby to be comfortable and secure, and we regret that the product did not provide the experience you had hoped for.

As the pushchair has been used, our policy does not allow for a return or refund, and we do stand by the quality of the product, which was designed with various terrain capabilities in mind. However, we recognize that every family’s needs can vary, and it’s unfortunate that this product didn’t meet yours.

I see you have been in communication with our team, who have offered alternative solutions, which you decided not to pursue. I also understand that you were provided with the escalation process. Please know that we are committed to working with you to find a suitable resolution.

Thank you again for your feedback. We appreciate your understanding and patience as we work together to reach an outcome that works for you.

Saanut 5/5 tähteä

Great service, and great product

Great service. Fast delivery. Delighted with my purchase for my daughter. She loves her new pram. Lovely design 😍 lightweight but sturdy.100% recommend

1. marraskuuta 2024
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Vastaus yritykseltä Cosatto Ireland

We're so happy to hear you and your daughter are enjoying the pram! It's wonderful to know that you found it lightweight and sturdy, and that the design is a hit. Thank you for your kind words and recommendation.

Saanut 1/5 tähteä

Very poor stroller tiny small frame…

Very poor stroller tiny small frame with a flimsy hood

31. lokakuuta 2024
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Vastaus yritykseltä Cosatto Ireland

We understand your disappointment with the stroller's size and hood. We appreciate your feedback and will use it to improve our products.

Saanut 5/5 tähteä

Excellent Car Seat

Some huge improvements with this new 360 seat, in particular the button for the 360 spin, it's a dream. Fitting it is pretty straight forward and the little ones love the designs. Couldn't be happier.

2. marraskuuta 2024
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Vastaus yritykseltä Cosatto Ireland

We're so glad to hear you're enjoying the new 360 seat! It sounds like you and your little ones are having a wonderful time with it. We appreciate your feedback and are thrilled you're happy with the design and functionality.

Saanut 5/5 tähteä

I am thrilled with the ease of ordering…

I am thrilled with the ease of ordering and the speed and efficiency of the delivery process. The baby car seat looks and feels even better than it did in the images. We have yet to install it in the car but trust that this too will be an easy process.

28. lokakuuta 2024
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Vastaus yritykseltä Cosatto Ireland

We are delighted to hear that you are thrilled with your recent purchase. We strive to provide our customers with a seamless and enjoyable experience, and we are glad that we were able to meet your expectations. We appreciate your kind words about the baby car seat and hope you enjoy it for many years to come.

Saanut 1/5 tähteä

I’ve spent almost 300 euro on a buggy…


I’ve spent almost 300 euro on a buggy that I can’t use, I have not received an email for collection. Please contact me asap, otherwise I’m arranging a chargeback.

Please can you reply to my email on 7 of October, I tried ringing today from Ireland to a UK number and after 10 minutes on hold I gave up.

Hello

Order #IE4712

The brake automatically goes on when I push the buggy forward a few feet, please advise how this can be fixed.

Please can you reply to my email.

The buggy is not working properly, besides the brake, the back support for the child keeps falling back.

Kind regards

Helen

7. lokakuuta 2024
Oma-aloitteinen arvostelu
Cosatto Ireland-logo

Vastaus yritykseltä Cosatto Ireland

Hi Helen,

Thank you for leaving a review, we have sent you over an email to get this resolved.
Thank you

Saanut 1/5 tähteä

I’m very dissatisfied and discontent…

I’m very dissatisfied and discontent with Cosatto.

I’ve got a continental bundle and I loved it, but the bundle is too big and too heavy for myself. I’ve send an email to customer care to return it, cause I was going to buy again Cosatto, but some smaller items, they return my email saying that as Im in Ireland I needed to send an email to repairscumiskeysnurseryservicecom. I did it! They answered me after a long time and the last update they said they’d collect the items last Monday, 21st of October, today is 25th, and I’ve send couple of emails and no answer yet! I need it returned and my money back ASAP!

On 20th I’ve bought the new cosatto items: Order #IE4774 confirmed, I’ve got 2 items only on 23rd, but I had bought 3 items. I’m missing the third item. Where is that? Lost? I didn’t get any explanation yet!

Please I need answers!
Patricia

21. lokakuuta 2024
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Vastaus yritykseltä Cosatto Ireland

Hi Patricia,

I understand your frustration and I can't apologise enough for the inconvenience you've experienced.

I've located your email and have now responded with an update.

Team Cosatto

Saanut 4/5 tähteä

Pleased with it so far. Only used once.

Liking it so far. 9 mth old seems comfortable in it.

Hood is difficult to attach and doesn't cover much of the car seat. The button to turn is on the right so have to reach behind the seat to use it. The leg button is on the left (closer) possibly should be opposite for usability when seat is behind passenger seat.

23. syyskuuta 2024
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Vastaus yritykseltä Cosatto Ireland

Good Morning,

Thank you for leaving a review for your All in All rotate Ultra

I will pass your comments onto our design team to take into account for further car seats.

Team Cosatto

Saanut 5/5 tähteä

I love the footmuff

I love the footmuff! It's super cosy and looks great. It arrived very quickly and was well packaged.

29. elokuuta 2024
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Vastaus yritykseltä Cosatto Ireland

Hey Sorcha, thank you for taking the time to leave us a review, we are really happy to hear the delivery service has been a great experience for you.

Team cosatto x

Saanut 5/5 tähteä

2nd one

We have two babies under two and had the same highchair for our first baby, loved it so much we ordered another when our second baby ready to start! Ordering easy, delivery quick and with DPD 👍

9. elokuuta 2024
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Vastaus yritykseltä Cosatto Ireland

Thank you for taking the time to leave your review, Team Cosatto

Saanut 5/5 tähteä

Beautiful design and great quality

Beautiful design and great quality. Universal fit was perfect for our uppababy vista buggy. Would definitely recommend

22. elokuuta 2024
Cosatto Ireland-logo

Vastaus yritykseltä Cosatto Ireland

Thanks for taking the time to leave your review, Team Cosatto

Saanut 1/5 tähteä

My stroller arrived and it had mould on…

My stroller arrived and it had mould on it. Impossible to get a reply to sort Issue out.

20. elokuuta 2024
Cosatto Ireland-logo

Vastaus yritykseltä Cosatto Ireland

Hi Nicole, sorry to see this, I can't see any order for a pram or any contact from you can you please contact us at Cuddle@cosatto.com Thanks Team Cosatto

Saanut 1/5 tähteä

Poor customer support

Unfortunately, it seems very difficult to get a reply from customer support. First issue was regarding the tracking and delivery of a travel system and now the second time I haven't gotten a reply is registering my purchase - and you have 28 days to do so. I hope this gets fixed, otherwise any future communication would be a nightmare.

2. elokuuta 2024
Cosatto Ireland-logo

Vastaus yritykseltä Cosatto Ireland

Hi, Thank you for leaving us a review. I am really sorry for the delay in us getting back you. This has been registered for you. Team cosatto x

Saanut 5/5 tähteä

perfection of the chair

soo good and safe came just at right time and very cute

9. elokuuta 2024
Cosatto Ireland-logo

Vastaus yritykseltä Cosatto Ireland

Hi, thank you for taking the time to leave us a review. We are glad to hear that you are happy with your new Highchair.
Team Cosatto.

Saanut 5/5 tähteä

tnks

All the way smooth experience

24. heinäkuuta 2024
Cosatto Ireland-logo

Vastaus yritykseltä Cosatto Ireland

Thank you for taking the time to leave your review, Team Cosatto

Saanut 3/5 tähteä

Beautiful car seat but a questionable safety

The seat I got is beautifully made. It was delivered quickly, easy to install and looks and feels really good. My problem is that my baby's chin is resting on his chest and there's no way to adjust him into more reclined position. Baby is on the smaller side - 48cm but the seat is advertised from 40cm so I don't understand. I now have to hold my baby's head upright during the ride and hope he'll grow into the seat.

22. heinäkuuta 2024
Cosatto Ireland-logo

Vastaus yritykseltä Cosatto Ireland

Hey Marta,

Thank you for taking the time to leave us a review :)
There are some things that can help with the reduction of the head flop. Avoiding bulky clothing, hoods which can push little one further forward in the seat.
Please also ensure little one is sitting correctly in the seat with their bottom as far back as possible and the harness tight and that the recline is in its full position whilst using the appropriate liner. If you are concerned in anyway please do get in touch and we can take a look at this for you. Team cosatto x

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