Delivered on time and in perfect condition. Good quality and has all the safety and comfort features we require. Disappointed that there weren't clearer instructions available for fitting the ca... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I ordered a stroller and when I received it 4 parts were missing. The AI assistant was pretty unhelpful but when I got to talk to costumer service problem was salved instantly Thank you
Yritys on vastannut
Very happy. Ordered 2 travel car seat for our holiday. They were delivered very quickly & packaged really well. I was alittle worried at how comfortable they would be but my 6yr old twins said they... Näytä lisää
Yritys on vastannut
Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Yhteystiedot
Bentinck Street, BL4 7EP, Yhdistynyt kuningaskunta
- cuddle@cosatto.com
- cosatto.ie
4,4
Erinomainen
450 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Cosatto Ireland
Ann,
We are so pleased to hear about your positive experience with our delivery and product accuracy. Thank you for your wonderful feedback!
Team Cosatto
Problem solved!
I ordered a stroller and when I received it 4 parts were missing. The AI assistant was pretty unhelpful but when I got to talk to costumer service problem was salved instantly
Thank you
9. syyskuuta 2026
Vastaus yritykseltä Cosatto Ireland
We are very sorry too hear about your item arriving with some missing pieces. I appreciate you taking my call too get this resolved and we are grateful for your patience in this process
Very happy
Very happy. Ordered 2 travel car seat for our holiday. They were delivered very quickly & packaged really well.
I was alittle worried at how comfortable they would be but my 6yr old twins said they were comfy & nice.
The travel bag is great & easy to put the seats back into.
14. elokuuta 2026
Vastaus yritykseltä Cosatto Ireland
Siobhan,
We are so pleased to hear that our travel car seats arrived quickly and were well-packaged for your holiday! We're especially glad your twins found them comfortable and nice. It's wonderful to know the travel bag was also convenient for you. Thank you for sharing your positive experience with us!
Team Cosatto
Easy purchase to find what I needed
Easy purchase to find what I needed, swift delivery was exceptional
8. syyskuuta 2026
Vastaus yritykseltä Cosatto Ireland
Leah Humphrys,
We're so glad you found what you needed easily and that our swift delivery was exceptional! We appreciate your feedback.
Team Cosatto
Perfect, BUT...
the travel seat is perfect and the team that handled my requests were brilliant. fast service as well BUT: I found the same product on AMAZON for cheaper!! €50 to be honest.
24. elokuuta 2026
Vastaus yritykseltä Cosatto Ireland
Kobus,
We're glad to hear you found the travel seat perfect and our team provided brilliant, fast service. We understand your concern about finding the product cheaper elsewhere and appreciate you bringing this to our attention. We are always working to offer competitive pricing.
Team Cosatto
Delivered on time and in perfect…
Delivered on time and in perfect condition.
Good quality and has all the safety and comfort features we require.
Disappointed that there weren't clearer instructions available for fitting the car seat into our car. It took us ages to figure out how to release the support leg and we were concerned that the green colour seemed to click in even when the seat was not fitted in the car. We would have appreciated more explanation about how to ensure that the seat is safely fitted.
1. syyskuuta 2026
Vastaus yritykseltä Cosatto Ireland
Monica Ross,
We are pleased to hear that your delivery arrived on time and in perfect condition, and that you find the quality and safety features to your satisfaction. We sincerely apologise for the difficulties you experienced with the car seat installation instructions. We understand how frustrating it can be when fitting a car seat, and we appreciate you bringing the lack of clarity regarding the support leg and the green indicator to our attention. We are always looking for ways to improve our instructions to ensure a smoother and safer experience for all our customers. Your feedback is invaluable as we review and enhance our user guides.
Team Cosatto
⭐⭐⭐⭐⭐ Outstanding Customer Service &…
⭐⭐⭐⭐⭐ Outstanding Customer Service & Excellent Quality High Chair!
I recently purchased a Cosatto high chair, and I couldn’t be happier with both the product and the customer service.
The only issue I encountered was that I wasn’t able to register my product online for the extended warranty. I emailed the Cosatto Ireland customer service team, and they responded promptly. They were friendly, professional, and took care of the warranty registration for me without any hassle. It was one of the best customer service experiences I’ve had.
The high chair itself is excellent. It’s very easy to assemble, feels sturdy and well made, and the machine-washable fabric is a fantastic feature for parents. The overall quality is outstanding, and it’s clear that a lot of thought has gone into the design.
Overall, I’m extremely impressed with both the product and the customer support. I would 100% recommend Cosatto to anyone looking for high-quality baby products backed by exceptional customer service.
2. elokuuta 2026
Vastaus yritykseltä Cosatto Ireland
SHREYANSH RAJ MORRIS,
We are so pleased to hear about your positive experience with our high chair and our customer service team! We understand that encountering an issue with warranty registration can be frustrating, and we are glad our team in Ireland was able to assist you promptly and efficiently.
It's wonderful to know that you find the high chair easy to assemble, sturdy, and well-made, and that the machine-washable fabric is a feature you appreciate. We put a lot of thought into the design and quality of our products, and your feedback confirms we are meeting our goals. Thank you for your strong recommendation; it means a great deal to us.
Team Cosatto
Vastaus yritykseltä Cosatto Ireland
Hi Sergii,
Thank you for your feedback.
Thanks
Wes has a pleasure to deal with
Wes was a pleasure to deal with. Service is quick and responsive.
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosatto Ireland
Jennifer Walsh,
We're delighted to hear that you had such a positive experience with our service. Your kind words are greatly appreciated!
Team Cosatto
Vastaus yritykseltä Cosatto Ireland
Hi,
Hi Kathleen,
I have contacted you via email to offer some assistance and hopefully find a suitable resolution regarding your Supa 3 stroller. I’m sorry to hear that the stroller has broken so easily, and I appreciate how disappointing and frustrating this must be.
Please check your email when you have a chance, and we’ll do our best to help resolve the issue for you.
Great customer service
Great customer service. Prompt reply via email. My bumper bar broke on my stroller amd a new one being sent out within 24 hours of first email being sent.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosatto Ireland
Sarah O Donoghue,
We're so happy to hear about your positive experience with our customer service and the prompt resolution regarding your stroller's bumper bar! We appreciate you sharing your feedback.
Team Cosatto
Vastaus yritykseltä Cosatto Ireland
Hi Michelle,
Thanks for your valued feedback, we are delighted you are happy with the delivery speed.
Thanks
Vastaus yritykseltä Cosatto Ireland
SHARON MCPHILLIPS,
We're so happy to hear you highly recommend our pram! We appreciate your wonderful feedback.
Team Cosatto
Ordered after seeing products at RDS…
Ordered after seeing products at RDS baby fair in Dublin. Beautiful products but couldn't find in stockists to view in Ireland. It's a pity they are not stocked or easily available except online.
20. heinäkuuta 2026
Vastaus yritykseltä Cosatto Ireland
We are so glad you got too see the products at the baby show. Thank you for the feedback in regards to our local stockist in Ireland. We will take this in board and look into it! Thank you
Vastaus yritykseltä Cosatto Ireland
Vitalija Pociute,
We are so happy to hear you enjoyed the product and our fast delivery. Thank you for your kind words!
Team Cosatto
Vastaus yritykseltä Cosatto Ireland
amy,
We're so happy to hear you were pleased with our service! Thank you for your wonderful feedback.
Team Cosatto
Very quick to arrive excellent quay
24. kesäkuuta 2026
Vastaus yritykseltä Cosatto Ireland
Thank you for your lovely review Ellie
Vastaus yritykseltä Cosatto Ireland
customer,
We're so glad to hear you found our delivery process easy and quick, and that our product is both simple and durable. We truly appreciate your positive feedback!
Team Cosatto
Dealt with Annet
Dealt with Annet, so helpful and sorted out the issue really quickly
5. kesäkuuta 2026
Vastaus yritykseltä Cosatto Ireland
Louise McEvoy,
We're so glad we could help resolve your issue quickly and efficiently. Thank you for your kind words!
Team Cosatto
Warranty/customer service
Love my pram but customer service for Ireland is shocking. My pram went on the 18th of may to be repaired with a company in Armagh through the costatto warranty and it is now the 24th of June tomorrow and still no update on when I will actually receive it back. I spoke to one person, Wes, who actually seemed like he wanted to help, all the others were very much ‘there’s nothing we can do’ response. Which I do not think is good enough, I have a 3 month old baby, a 3 year old, a 4 year old and a 6 year old, all whom I need to get to school and preschool and use the pram daily. I was told if I send it the Monday I would get it back the Wednesday but I’m still sat waiting for any sort of update to tell me when I will be receiving my pram. The customer service in my opinion could be better as it is the 6th week now without it and I have not even been offered a replacement or a temporary replacement. I don’t ever like giving bad reviews but I don’t seem to be getting any response or help.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosatto Ireland
Ellis,
We appreciate you sharing your experience and feedback. We are truly sorry to hear about the significant delay in the repair and return of your pram, especially given your daily needs with young children. We understand how crucial this item is for your family's routine. We are actively looking into this matter to get this resolved as soon as we can.
Team Cosatto
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