Excellent service from the welcome in the wine bar/shop in Wandsworth to the ordering and delivery of the excellent quality wine ageing cabinets all in place and filled before the next heatwave hits... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Amazing quality and service from order to installation, thank you! Customer service arranged to delivery earlier than planned to fit my schedule. The delivery went perfectly, the two delivery men were... Näytä lisää
Delivery was smooth and loving the wine fridge. Great customer service - responsive and helpful. Eg. Emailed beforehand to ensure the fridge would fit down steps and through corridor.
I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.
Yhteystiedot
20-22 Wenlock Road, N1 7GU, Islington, Yhdistynyt kuningaskunta
- 020 3627 2644
- sarah@coolersomm.com
- coolersomm.com
4,8
Erinomainen
309 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered a Climadiff
Ordered a Climadiff - 294 Bottle Wine Ageing Cabinet - RESERVE 300XL from Coolerscomm. Seems excellent value for a large capacity no frills long term storage / ageing solution. Friendly and efficient service, helpful advice and quick and attentive delivery on chosen date from Bishopsgate. So far extremely satisfied!
1. elokuuta 2023
Oma-aloitteinen arvostelu
Climadiff Fridge from Coolersomm
Just had a Climadiff fridge delivered from Coolersomm. Excellent service from ordering with ease online, timely delivery and friendly after-sales. So far, very impressed with the fridge - quiet, looks good, impressive features for the price point. All in all, a very happy customer!
20. heinäkuuta 2023
Oma-aloitteinen arvostelu
Very pleased
Well priced - good communication - quickly delivered and nicely followed up. Very pleased
21. heinäkuuta 2023
Oma-aloitteinen arvostelu
Great service
Great service, fridge does what it should and the delivery team couldn't have been more accommodating. Really quick responses to questions and a nice bunch to do business with.
16. kesäkuuta 2023
Oma-aloitteinen arvostelu
Disappointing aftercare
We had a beautiful wine cooler delivered less than one year ago. The service was quick and professional. However, within the first 12 months, the fridge has already broken. In reporting the fault nearly 4 weeks ago, we are still waiting for an engineer to come and fix it. The parts have only just arrived directly to us but no engineer! Slightly disappointing service after a good start!
28. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Coolersomm
Hello,
In the rare case where there is a warranty issue with a wine fridge we have to follow the processes of the manufacturer for the fix, in this case La Sommeliere.
That involves getting the serial number and a photo of the unit in situ, we then sometimes have to fill out a questionnaire to diagnose the issue if there are further questions from the manufacturer. In some cases, like this one, then parts have to be sent from France to you and then an engineer is arranged, all of this can add up to two weeks to a fix.
The retailer acts as a go-between to help the customer with warranty issues but we can only move as fast as the manufacturer acts and while we did push, call and re-email on your issue many times we are limited to the manufacturers SLAs. I feel, and think you agree, that we at Coolersomm have been helpful and pressing to try to get your issue resolved and I do understand that it feels like it has taken too long but a technician will be with you now this week subject to your availability.
I am at least glad you liked the product initially and am sorry you faced an issue with your wine fridge. Thank you for the review. We will see what else we can do to help speed up after-care processes with manufacturers and pass on your comments to the manufacturer themselves.
Thanks
Sarah
Bought two wine fridges from different…
Bought two wine fridges from different brands and had two old fridges removed on the same day. Delivery drivers excellent and help choosing the dual zone very knowledgable.
19. toukokuuta 2023
Oma-aloitteinen arvostelu
I just bought a fridge from the team at…
I just bought a fridge from the team at Cooler Somm. Totally amazing stuff. I love my wine solution, temperature, and wine storage. It’s the envy of all my friends.
21. huhtikuuta 2023
Oma-aloitteinen arvostelu
Customer service first class
Customer service first class, got my questions answered on Easter Sunday and next day delivery.
7. huhtikuuta 2023
Oma-aloitteinen arvostelu
Excellent communications and support
Excellent communications and support. Quick order processing and dispatch. Will purchase again in the future
28. maaliskuuta 2023
Oma-aloitteinen arvostelu
Ordered a wine fridge on the Monday
Ordered a wine fridge on the Monday, delivered by Thursday with a free bottle of Bolinger champagne too. Vestfrost looks good, delivery team were helpful but arrived a few minutes later than the call they left. Looking forward to using it.
20. maaliskuuta 2023
Oma-aloitteinen arvostelu
Delivery not completed timeously
After receipt of my complaint that delivery had not occurred within the timeline advertised, I was immediately contacted by Coolersomm in order to address the issue with their delivery agent.
24. maaliskuuta 2023
Vastaus yritykseltä Coolersomm
Dear Mr Coetzer,
I am so sorry we faced this issue with the delivery day arrangements. As it was a London delivery we absolutely could have delivered within 2 days but from our conversation it sounds like a lack of training on the logistics company's behalf here has caused this delivery to shift into a second week and that is not our service level.
Steps will be taken to ensure the deliveries of this brand of wine cooler in particular happen as fast as they should.
Thank you for our chats on the phone to help us understand what occurred with this order this helps us improve further,
Kind Regards
Sarah
Best priced wine selection and a quick…
Best priced wine selection and a quick delivery service. We've ordered four times including a wine fridge, glasses, corkscrew and now wine and never been disappointed.
3. maaliskuuta 2023
Oma-aloitteinen arvostelu
Fantastic experience from ordering to delivery
Good product- what we wanted at a more affordable price point than many places I looked at. Looks fantastic and has all the features we wanted. Great communication from the company about delivery. Fast delivery by a very courteous duo who brought the fridge to the room I wanted and removed all packaging from property without any prompting. Highly recommend.
24. helmikuuta 2023
Good communication from the start as…
Good communication from the start as hadn’t noticed fridge was on back order. Was told when it was due to arrive and kept updated as to final delivey. The £50 voucher to spend on wine is a very nice touch
1. helmikuuta 2023
Ordered two Swisscave fridges to be…
Ordered two Swisscave fridges to be delivered offshore. Nothing was too much trouble, expert help from Sarah and Emily who helped with extra shelves and advice on maintenance whilst abroad with the units.
2. helmikuuta 2023
Oma-aloitteinen arvostelu
Good advice on cooler choice and…
Good advice on cooler choice and organisation of delivery, which was undertaken without fuss and by two very accommodating and polite gentlemen
1. helmikuuta 2023
A paradigm shift
Constantly updated status reports from the moment of purchase to the time of delivery in addition to direct topical communication from the Company’s Managing Director. A paradigm shift in customer service to a level I have not witnessed in 40 years of retailing.
Brian Moran
15. tammikuuta 2023
Very good price for two Riedel…
Very good price for two Riedel Bordeaux-type wine glasses. Arrived quickly and was excellently packed to avoid damage. Would buy again.
6. tammikuuta 2023
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