Cooker Hood Filters Arvostelua 

Pre-ordered my filter, 1st march, took money straight away and only arriving today 30th April. Had to chase to find out what was happening several times to be told it would be here end of march, a week after that, a week after that, then a further 2 weeks and nothing. Was told I would be told when they would send it out and nothing till I told them to cancel the order and actually it was already sent out.
Very poor customer services, communication and delivery.
Will never use again.

After moving into my property doing some checks I hadn't realised the extractor fan had no filters in it

I searched online (for ages) and eventually found you guys.

I ordered the filters, I was kept updated via email every step of the way they were delivered promptly, took some fiddling but got them to fit.

Thank you so much.

The company replied to my query and delivered the item (charcoal filter for an older extractor hood) very promptly once I'd ordered it. It fitted. Very pleased and would recommend them.

Bought 2 charcoal filters for a Faber tweet. There aren’t any lines on the filters to line them up. And the lugs don’t line up properly either. They also look slightly different. Can’t get the filter to fit on one side. Terrible

Excellent service, product does what it should. Paid for standard delivery arrived in 2 days.
Great all round

Super service thank you, they are exactly what we need for our cooker hood and great price as well. 10 out of 10

Great service and a very good price. Delivered by Royal Mail - thank goodness.
Will certainly use again.

Excellent service, filters were a good price, brilliant communication and the parts delivered in a timely manner. Would certainly recommend and use again.

Excellent customer service and prompt communication. I needed a replacement aluminium filter for my 10 year old glass cooker hood and rather than just ordering myself from the website, I contacted customer services who responded immediately asking for details to ensure I got the correct one. After sending measurements and details from the rating plate, I received the correct part within 2 days. Would definitely recommend and use this company again. Well done and thanks 😊

I ordered a cooker hood filter which was soon delivered, but I had ordered the wrong size.
Karen and Kurtis were very kind and patient with me and I eventually returned item and received my refund immediately.
Would certainly recommend this company for great service and after sales service.!!!

Rapid response to my order followed by equally rapid despatch.
The items ordered were of good quality & offered excellent value for money.
Recommended.

Excellent service from Karen. Very helpful and the parts arrived on time. Very good company to deal with.

Was looking for spares for ageing cooker hoods owned by myself and my dad - a Smeg and an old Cooke & Lewis (Cata). We had used both original maker's parts and compatible parts over the years - compatible parts proved to be as effective and more reasonably priced. Tried maker's sites, espares, buyspares and this website. Believe I did buy some carbon filters from them quite a while back. Found everything that was needed on this easy to use website which supplies for a vast range of hoods of all ages and makes, as well as "unbranded" - just need a model number. Like the fact that compatibility is easy to see. One order placed for our Cooke & Lewis hood - noted that bulbs were not in stock so they were pre-ordered. As a result of that I realised that all the items would be dispatched once the bulbs became available - not an issue. Free P&P too on that one as the order was over £40. Another order placed a few days later as Dad wanted some spare carbon filters and bulbs to add to his dwindling supply.
A few days later and my old Cooke & Lewis (Cata) hood gave up the ghost in a spectacular fashion! As I now had to buy a new hood the order I'd placed for spares for it was now surplus to requirements. Sent an email enquiry to see if the order could be cancelled if it hadn't yet been dispatched - knowing that this might save the company the cost of posting the items out. Just twenty minutes later I received a lovely email response from Karen. Karen advised, in a friendly and cheerful way, that the order had been cancelled and a refund had been authorised. As I'd paid via Paypal, Paypal also sent their auto-email confirming that a refund was on the way! Wow! How efficient was that?
I am more than happy to recommend this company and applaud Karen and her excellent customer service.

Shocking customer service. One of the filter is faulty and I tried to return but it was like they did not read what i said properly. One email said to send the goods back, next email said not to send. I tried to get the clarification but all I got was a stupid nonsense email. Tried to call, no one picked the phone up. Looks like I will have to contact my credit card to get the refund.

Very good website. Found replacement cooker hood lamp diffuser for a 25 year old unit! Dimensions listed alongside the item as well as which units it was compatible with. Easy to place order and delivered promptly.

Staff are very helpful and responsive. My problem was solved and I knew what articule I need to order for my appliances. Help was accompanied with a lot of detailed information and right questions from their side. I am very happy and thankful.

Great service, genuine product and contact with service first class, thank you 😊

Really awful experience.
I strongly recommend you improve your website.
Ordered 2 charcoal filters which I expected to be delivered in 3-5 days as stated in the invoice and confirmation email. After a week, I hadn’t received any tracking so I contacted the company. Reply was prompt, however they told me the part was out of stock when I ordered and would be back in stock in 2 weeks.
I checked the desktop website to see the TINIEST text informing the customer of this. During checkout, nothing mentioned about the stock issue. Even in the emails, absolutely no mention of them having no stock.
To be fair, the mobile version of the website is clear about this, but not everyone orders on their mobile.
Fix up!! I didn’t pay £80 to wait a month for some charcoal filters. And I don’t want a refund, I just wanted my filters within 3-5 days! :(

Just replaced our extractor filter and am really pleased to have the task done with so little hassle. The site has a good search function and gives dimensions, so it was easy to find the Howden's compatible filter. My order arrived today and I just popped it in.

I have no idea how much the original cost (Howden's pricing seems very opaque), but this seemed very good value.

Very pleased with my experience, the first parts sent out were wrong, getting replacements sent out was not an issue, fast turnaround, excellent service.